Okay this review is a hard one. I come here a lot because it’s close to my house. I like to be as honest as I can with my reviews and the experience I have had. So here goes 😬. I went with a 3 ✰ because sometimes it’s bad and sometimes it’s good. The consistency is all over the place. They can be really nice and the food can be good. Or they can be just down right rude and my food can be cold and I wish I could get a refund. Fast food places are hard to rate. Everyone has a different experience just depending on the time of day and the staff.

Not the best customer service. Most of the time it was fine but there was once where my mom ordered a 20 piece and a 10 piece chicken nugget and when I received my order, they’d only given me 20. I went back and told them nicely and waited patiently for my food but they kept me waiting for way longer than they should’ve. Nobody came up or checked on us at all for 20 minutes until we came up again and they got annoyed and gave us our 10 piece. Next time, we ordered 3 large fries and they had only given us 1. It would’ve been more realistic if they had at least given us 2 but instead, we only received 1. My family and I were all in a hurry for something urgent so we couldn’t check, but we did in fact ask them, “is everything in here?” and they responded, “yes.” Now, we got home to only 1 large fry and checked our car and everything just to double check that it hadn’t fallen somewhere but found nothing. Food is decent, but service is definitely worse.

I must say, this location is very quick! During a busy morning rush I was able to get a coffee and oatmeal in less than 3 minutes. The drive thru was moving quickly and efficiently. This location has a lot of trees in the parking lot so if you park your car it won't get too hot in the sun. The curbside pickup and mobile order pick up locations are also right in front of the drive thru, making it really easy to get in and out. Great job to the hard working staff.

Terrible. Wrong order. Cheesburger missing ingredients. Most miserable looking cheeseburger I ever got at a McDonald's. Received a fillet-o-fish sandwich instead of my second cheeseburger, which was inedible (I literally spat it out of my mouth). Wait was long. Fries were ok; otherwise I would give them 0 stars. Place is run by a bunch of clowns or they're just apathetic. Get robots to do this work.

Very rude! Drive thru the drive though for 2 sweet teas asked for a carry all I bought and the lady told me all you ordered was 2 teas. It’s a hit and miss on getting lemon they very seldom have lemon cut. They need some improvement

Wasted my time and money. After leaving the hospital I placed an order at the drive through, and after paying was directed to wait at mobile order #5. After waiting 15 minutes I called only to be advised that she didn't see my order up there. She did suggest that I come inside but feeling like death warmed over is the reason I went through a drive through in the first place. $12 is a lot to pay for sitting in a parking lot for 20 minutes. Never again.

Went to this McDonalds drive thru tonight 8/8 at 815 on Boren street Huntersville. after waiting in line for 10 minutes, they gave me the wrong order . I gave it back and they told me to pull up and wait. I waited 10 minutes and I went inside. I asked if my order was ready and they all looked at each other like they had no idea of what I was talking about. The workers inside were laughing talking like they were having a party. I waited another 10 minutes. My order still wasnt made. I asked for a refund and left. The manager wasnt helpful at all. He should ensure that his staff are professionals in a workplace . I still have mot received a reversal on my credit card.

Curbside. Why offer if nobody wants to do? My order was sitting. I had to walk in and get it. 7 people serving drive thru and my order is just sitting getting cold.

They have gotten my order wrong every single time. Do not order through Doordash or other 3rd party. This is the 2nd time my order was canceled due to McDonalds’ system. Do yourself a favor and order from another location or a different restaurant all together. Extremely disappointed.

The McDonald's in this state was definitely way better than the ones in Florida. Sorry to say Florida still got good food but just in the iced tea could tell they take pride. The food was delivered ASAP. Hot, fresh and correct staff was friendly and helpful. Border was a breeze with the new machine and I just got to mention sweet tea one more time. That was great! 10 stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Food was what you expected. It didn't get 5 stars because the sundae lid was not closed all the way and caused a mess. The ketchup packets were sticky and had ketchup on them (a packet probably burst in the stack). It was noticeable, so I'm not sure why they were still given to us. Other than that, the service was timely, and the employee was polite. I'd go back again. :)

I have given this location multiple chances to do right as a customer and they have failed. First time was a mcrib only sauce and then not getting the meat once I got home. That's ridiculous in itself! Second time I give a chance the order taker was rudely interrupting me as I was ordering and was rushing me. Completly rung up my meal incorrectly AND did not get the correct size. When I asked for the boss at the window I got more additude untill the manager finally arrived. Instead of fixing the situation, I got "Oh well drive back around" I can't do that when I have 30 min. For lunch and it takes only a second to correct the mistakes. As much as I likeMcDonald's, you won't see me at this one again.

My daycare kids and I decided to eat here after visiting Discovery Place Kids. The staff on duty was so helpful. I had 5 toddlers with me. They allowed me to get the kids settled, and they brought the food to the table. The food was very fresh and hot. The kids and I really enjoyed our experience at this location. Thanks again to the friendly staff for their helpfulness.

Tldr; staff has always been great in my experience, place suffers from no cap on orders. So here's the thing, with fast food places, the food is pretty much standard. If you are there for what the franchise is offering, you most often get it, with the change between locations being staff, dining/interaction experience, ambiance, and speed. The staff has knocked it out of the park every time I've been there, catching if an error was made at times before I do, and offering remedies ASAP. My rating would be 5 star if just based on them. The staff, however, is only capable of what is humanly possible, limited by equipment, cook times, etc. And this location needs to figure out if it wants to predominantly serve dining, drive-thru, and/or to-go mobile pick-up/McDs delivery. Right now it is trying to do them all, and results in customers' suffering because the location didn't limit to what's feasibly possible. In example, I waited 45 - 50 minutes for a mobile order (as did about 5 other separate mobile orders) to get most of my order, minus my coffee, and decided walking out with my partial order was worth the 2 - 3 buck coffee loss compared to what may have been 10 to 15 more minutes to receive said coffee. And my order was wrong after that wait . This wasn't because of the staff but rather because they had WAY too many order beyond capacity that just set folks up for failure. In this case it was mobile orders being sacrificed (drive thru was speeding through, dining was going OK pace). Limit your capacity to what you can accomplish, or grow accepting of poor reviews based on experiences like this.bat leadt 5 families were pissed via mobile delivery that morning, and most negative experiences DO get reviewed, like this, now.