I'm from Washington State & became ill while in the area visiting family & friends. All of the staff involved in my care were very friendly, helpful & efficient. The wait time was very short & I felt very welcome & at ease in the clinic. Thank you so much! VIP treatment! ⭐️⭐️⭐️⭐️⭐️

Don’t go here, go anywhere else before going here. They have no problem taking your money, then they try to tell you that you’ve never been. My bank statement says otherwise. They don’t listen, don’t care, and really just want to pick up a check and go on about their day. I will never go back, I will just suffer instead if they’re my only option.

The urgent care itself is great. However if you pay upfront and need a refund expect to be waiting months and months for close to $200!!! I’ve emailed multiple times, I’ve left voicemails, I’ve talked to people on the phone and keep getting different answers on when I will get my refund since my insurance paid 100% over 3 months ago. Since I keep getting different responses I opted to write a review regarding their billing department not the actual facility.

*Update: Despite the Urgent Care responding that someone would contact me a month ago, I have not been contacted by anyone and my past 2 emails sent in September have continued to go unanswered. Unfortunately, my experience with Citra demonstrated an unorganized staff, questionable billing practices, and overall lack of communication. I had an issue with billing due to an issue in process on their end and was told it could be and was being resolved by their manager. However, 2 weeks later was told that there was nothing they could do even when it was a staff error that caused the billing discrepancy and they refused to follow up or give me an explanation to the change of decision. I'm sure on their end I've been labelled as an unreasonable patient, but if you put yourself in my shoes, you have to understand how frustrating it is to have multiple staff members confirm during my service that the self-pay option was correct, only to get stuck with a bill 10x that price and get no resolution or explanation from the clinic.

Made an appointment. Rescheduling time is easy on their link provided by text. Fast getting in & no wait time on a Sunday. Great service of "listening to you as a patient". Clean environment. Friendly efficient staff. No lab facilities & with my condition referred to ER for blood work & CT scan if needed. Otherwise nothing serious I definitely recommend their services. They have an x-ray tech at this facility.

I've visited The Citra Hurst location several times. I've usually found it to be a pleasant experience, no waits, courteous staff, the medical professionals I've seen are usually great. They have sat down, looked me in the eyes, listened attentively to my LONG history of chronic sinus issues and my many thwarted attempts to resolve those issues over many years. Always frustrating to talk about, but it's nice when someone takes the time to really listen to what you're saying and takes into account, that you have probably become the expert of what does and does not work for you. I have appreciated that. However, when I was seen on 8/28 in this office, I had an experience that will keep me from going back or recommending Citra to anyone ever again. My office visit wasn't great, but I'm not here to complain about that. It was what happened afterwards that really miffed me off. I left the office with a handful of paperwork and a prescription. I went home, and no sooner had I gotten there got a call from the office. The front desk clerk called me and said they forgot to offer me a steroid shot and they needed to give me a new prescription. I was confused, and said, "new prescription?" and then he said he would let the nurse practioner that saw me explain. She got on the phone and said there was an error on my prescription that she noticed after I left and they could give me a steroid shot, but the prescription was the important part. Still confused, I went back to the clinic with prescription in hand. I did not see the nurse practioner again. They put me in a room, and while I was waiting I noticed another patients information was on the prescription. The MA came in, gave me my steroid shot, and I gave him the prescription, he gave me a new one. At that time I mentioned, "oh, I didn't even notice that the prescription didn't have my name on it until I was here waiting." No comment from the MA. He had a handful of discharge paperwork and asked if she had given me other paperwork previously- which at the time I assumed was because he was about to hand me paperwork I already had. I said, "yes, she did." and he handed me the new script and discharge paperwork. The whole post visit interaction seemed peculiar, but I didn't feel well and have a tendency to feel foggy headed when I have sinus issues, so I chalked it up to that and went home. That's when I noticed that the paperwork I was given previously - was not for me. All that paperwork is full of another patients personal and medical information. YES, I still have it, they never asked for it back. So here's what really upsets me - instead of being transparent and telling me honestly what the issue was - and having multiple opportunities to do so - everyone chose to be shady about it, and not acknowledge the elephant in the room - which was obviously a privacy and personal information violation. I work for a large company that takes data breaches VERY seriously and such nonsense would not be tolerated. When such an issue arises, you address the issue transparently, inform the customer of the data breach, you APOLOGIZE for the mistake, and you accept that there could be consequences for the error. I am shocked that in a medical office things would not be handled professionally... and to Jennifer Rucker NP, shame on you for not taking full responsibility for your mistake and dealing with it appropriately. I did reach out to the other patient to let her know what happened, as I suspected your office did not. She was completely unaware that this happened. I was not able to locate a contact for complaints, but I would appreciate that information being provided.

Between my wife and I, we've been here 3 times in the past 2 weeks. Great care and service all 3 times. Ben (NP) and Jennifer (NP) both took time to explain things to me and give me options. Definitely felt like shared decision making. It was also very slow when I was in there, so the service was quick. Not sure if it's always like that. I will be back for sure because it's right up the road from my house.

I appreciate you guys letting me walk in and see me within a short time. Staff was very sweet. The building was very clean. The doctor very nice and informative.

Bryan Neba was the NP who saw my wife at the urgent care. He was very thorough and asked many questions for the diagnosis. He took ample time to explain everything and often asked us if we had any questions. Very appreciative of the care.

dr Cheung was incredible! He actually listened and helped me get the medicine that fit my situation instead of the usual first line of defense. No other doctor has done that and I've been struggling with medication that doesn't work for me for years. He really helped me and I am very thankful.

This was my first visit here & the staff was great! Everyone was very knowledgeable, kind! The Dr. explained everything that needes to be done & thoroughly explained the results of my tests/x-rays. I'll definitely refer friends here & return again whenever I'm sick!

Beware of a surprise billing! They sent me a bill for $500 for a 15 minutes visit for respiratory inspection two weeks later. They DID NOT communicate with me during the visit of my potential balance from an out-of-network insurance. When I asked how much it would be, they only charged me for the co-pay at a time. They did not provided me with a good faith estimate. Their bill only has one line item that said “medical service”- no itemized. I don’t even know what am I being charged for when their price listed on their website for the new patient was only $199 for all in-house services. I would never agreed with the care if I knew the scammy price before hand. I’ll put this review on all sites out there and I’ll submit a complaint to help other people from this place.

I brought my daughter in for her school physical and was treated great from the moment I walked in the building. Our appointment was at 12 and they were ready as soon as we walked in with no wait. Both ladies that we had an encounter with were very friendly and professional. I would highly recommend due to have a great experience there.

They knew what to do. The doc (Ben) explained so that I could understand. Daisy did her part and was patient and didn’t give up. The office assistant was so welcoming and pleasant. Knew what to do and did it quickly. All in all a very good experience

Reception was friendly and efficient. The care provider was thoughtful in explaining everything and very pleasant and reassuring. Would definitely go there again, if need arises. I was a walk-in without an appointment which was no problem.

Best urgent care experience by far, zero wait and easy to schedule. The staff is also top notch and very caring. I’ve seen Ben a few different times and he always takes time to explain your treatment. I’m glad to have such a wonderful facility nearby.

Bryan Neba was very thorough. Even though he had to stay 1 1/2 hours passed closing I never felt like he rushed to get out. Angelica was very professional and knowledgeable. I felt I was in good hands through the whole visit.

I gave just one star that is because I was feeling terrible, I wanted some strong RX so I could get better for my upcoming travel. I called Clinic and left my number to call me back nobody called. That really upset me but after giving review I got a call from the doctor and he RX some different medications which I am taking now and feel little better. Thank you Dr.

10 because y'all are amazing. Both thank you for taking good care of me and informing me about my Covid19 test, and how to treat it better.

Well, I have changed my mind. The NP said he would treat my husband, who tested positive for flu, and me as well since I was exposed- with Tamiflu. He did not send in that RX. My husband called back to your clinic and let them know, but still no Tamiflu RX. Now I have the full blow flu symptoms and am very upset.

Made an appointment , they text me to get to the clinic . They check me in to have me waiting 1:30 min in the room , then I ask when I am going to be seen by a Physician, then I told the waiting time is 3 hrs . Dont waste your time here seek for proper care .

Everything went great Dr. Ben and the staff was awesome I understood everything regarding my reason for visit. Everything went quickly I love how they have swab test that can confirm many things just overall great customer service and very kind people at the office. Would recommend:) thanks again :)

I'm here visiting my Grandaughter and kids and wasn't feeling well. Made an appt online. Arrived at Citra 15 minutes lately. I was greeted immediately and seen within 10 minutes. Had my results and prescription was sent electronically. I picked up my prescription approx 30 minutes later. Thank you so much for your Friendly and Prompt attention. Will definitely recommend

Amazing urgent care!! I reserved my appt online, same day, got in super quick! Easy process. Warmly greeted. Immediately taken back. Completed the tests I needed and was emailed my results and able to access them as well thru patient portal (which was thoroughly explained). Facility is clean!! Sometimes I dread going to urgent care or ER because of previous bad experiences but I will continue to use Citra in Hurst!! Hands down best experience when you’re feeling yucky.

It is the height of RSV and Flu season. I drove to 4 locations of other urgent cares and was told it was going to be a 4 hour wait. My daughter is 2.5 yo and on day 4 with no relief. I was worried about an ear infection and wanted her in ASAP. Honestly, I have never heard of Citra and I live in North Ft. Worth. I drove over 30 min to Hurst to this location and only had to wait about an hour. I have NEVER had a more positive pediatric experience. The receptionist, fantastic. The nurse, fantastic. TJ, FANTASTIC. He performed an exam on my daughter's beloved Pig to try and make her more comfortable. While it didn't, I sincerely appreciated the effort. He validated my worried about her ears and got us on our way efficiently. I likely won't have an excuse to drive to Hurst for another urgent care visit but if I do, I'll be back.

Dr. Neba was very informative, kind, and helpful! I would highly recommend him. The rest of the office staff was kind and professional as well. Overall a great experience!

2nd visit to this location, mo waiting, very professional, diagnosis and as well explained. Was tested for Covid, flu and RSV and got results within 30 mins. Highly recommend.

The staff at Citra Urgent Care were very attentive and quick to get me in and out. I appreciate their knowledge and efforts to keep the community healthy!

I paid a 75 copay for the doctor to tell me to go to the Er for a stomach bug even though they had Ivs there. The provider was clearly new to the industry and didn’t seem confident. Though she was nice if I would have known she prefer I go to the Er what was the sense of me paying a copay? The Er gave me me an iv and sent me on my way.

They are absolutely phenomenal. Dr. Ben Cheong was absolutely fabulous and really seem to care about my wife and I as individuals. He was attentive and so kind everyone there is so awesome!! I even wanted them to be my regular doctor. I wish they could see me for everything

This urgent care was very organized. The online registration was quick. They had our paperwork ready on arrival, and we went straight to an exam room. All of the staff were very nice, and the clinic was clean. Our test results arrived by email in under an hour. I would use this clinic again and recommend to friends.

This place was great! I’ve always hated trying to get into an urgent care, but this experience was perfectly pleasant. It was easy to book online and fill out forms. I walked in and it was clean and cheery. Everyone was friendly from the front desk to the nurse to the doctor. I walked right in to an examination room with no wait and was seen promptly. I got everything I needed to get to feeling better. This will be my go to place from now on!