The machine made the cups moldy refused to make tea and disgusting everywhere

Moldy cups, refused to make tea, and was very disappointing and disgusting. I'm so disappointed in the restaurant

This was quite a dreadful experience. When I walked it was apparent that they don't clean often and the counters and tables were filthy. The restroom was the worst part..... The food was greasy and the fries were soggy. I remember when I was a kid my family would all come together and eat at the Long John's but now that A&W took over it seems like there standards have changed as well. Please reconsider your options if this was one of them.

Allways used to like it even though everyone referred to it as Long John Greasers, the food tasted good. The fish tastes good but not the chicken and the green beans are horrible. Help is hard to find but most can still be trained, this is 100 percent on the owner. Also the owner needs to eat the food you serve, this would eliminate a lot of problems, if you can't eat it, who can. Your customers are experts on food matter what you may think and all your customers are experts on eating out and they need to be satisfied or the business will suffer unessirally. No business is automatic

Food was good. Staff was pleasant and accommodating. Service was quick. Decor and booths need updating and repaired. I would go back again.

Waited over 20 mins for food. Drive thru head phones not working. You were trapped in the drive thru. There was no way to get out of line if you wanted to.

Went to A & W on 4-21-21 @ 5:20 PM thru the drive thru. Was told I would have to wait for another 5 min due to fish coming out of the fryer. Instructed to pull out in the parking lot and park in the area I was instructed to pull into. I parked and waited at least 15 to 20 min and still no food. I walked up close to the drive thru window to see what was going on, still no food for another 5 to 10 min, and the drive thru line was growing to at least 7 to 10 cars cars in the line. Finally a waitress came out and brought us our food. She said the order was correct, which it wasn't, it was lacking the side I had ordered. And she said that the fryer had broke down and sorry for the inconvenience. Got home and the fish was all dried out and was like shoe leather, no sides and my hamburger bun was blackened on the top and bottom. The fries were all dried out and cold. Why couldn't the employees be truthful with their customers. I would have gladly liked my money back and would have went somewhere else. Oh well, I guess they will continue to get bad reviews, and continue to lose their customers like me.

Everything was very dirty. The lid of my drink smelled so bad! Not sure from what??😳 Ordered chicken strips and said they only had two left but charged us the same. Pulled forward to wait for food. Took about 10 minutes. We ended up not even eating it...

I waited for 15 minutes at the speaker with 2 cars in front of me. I placed my order and finally crept to the window after almost half an hour. There's no way to leave the line, so you're stuck. I get to the window and the person at the window as terribly rude. I waited at the window for 27 minutes. When I'm handed my food, it was shoved towards me. I had said nothing about how long my wait was or how the window person behaved l. Our food was all cold and our drinks weren't even filled up. This has happened the last 3 times. We hoped the management change would help, but alas this place is still trash.

Umm idk what all these bad reviews are about..but my mom and I have been going here since I was younger and it’s always been amazing. The Employees are so nice every time I go, one time my mom and I even went in 5 min before closing without realizing and the employee said “your still welcome to eat in here, we’re just going to lock the doors behind you!” And was just so respectful and nice (as every employee should be anywhere). I will do whatever I can to keep this place running because it’s one of my top favs!❤️❤️