The woman staff at counter 3 name beginning with F was not helpful at all. Had to let us (a family with a child) figure everything out ourselves, made us arrange all documents before she will service us, find train departing track number ourselves, etc. Went at around 3 pm, April 14, 2019.

I had a 7 day pass that I already bought before came to Japan and needed to change it to the actual ticket at the store. It took me 1 hour to get the actual ticket. They will need to improve and do a better service for the customers.

Horrible experience with a so call "express" train from Tokyo station to Narita airport. The train got to the airport with more than 1h delay, because of some electricity problems. No announcement in English inside the train despite the fact that this train serves the international airport. No information on JR site as well, neither on Google. No possibility to know what happened and how much the train is delayed. Finally I missed my flight and JR company not only refused to reimburse the new flight tickets and the hotel I had to pay because the next flight was only the day after, but they asked my to pay a full faire for the train to Narita, despite the delay. The answer of the personnel was: "we do not reimburse for less than 2h delay". 2 h delay???? I could fly to other country for this time and they don't even care to reimburse the train faire. Never anymore with JR express train.

If you are buying Narita express tickets ,look out for Narita express counter in front of JR east counter.

Very convenient for tourists looking to pick up their JR passes on arrival at Narita airport. But one has to expect long queues, especially during peak travel periods. So if you are not particular about needing a JR Pass to cover the first leg of journey from Narita to your first point of interest in Japan, you can plan to pick up your JR Pass elsewhere.

First taste of Japan for so many - very hospitable and friendly people here - you still have to fill out additional paperwork for your JR Rail Pass if you pick up here. But it’s a smooth process and a GREAT time to get any questions you have answered. I wish the JR Pass was electronic but it’s a “show me” pass - so constantly looking for a gate w an attendant.

Snail mail you a pass, once at airport go back and line up 30-90 minute, refill the same information a few time (btw your card is not registered to you even if they asked for your name and ID 3 time, so if you loose it buy a new one), but at least now you got a pass...wait no you still have to show up and get a ticket before every train.... Open invitation to JR management to visit any developed country and study the Train pass activation and usage system: 1) You buy a pass at a digital kiosk 2) ... Ho wait that's it. But what about the activation? How about the first time you scan your pass? Mind blown!! But what about getting your information three time? No needs ... It's not registered to you anyway. WOW

Getting your suica card near by at the same time . Suica cars is a rechargeable contactless smart card, electronic money used as a fare card on train lines

(Translated by Google) It is a place where you can purchase and return Suika. Narita Express is also available for bookings. There are various booklets such as Tokyo Metro route map, JR route map, and so on. (Original) 스이카를 구매하고 반납할 수 있는 곳이다. 나리타 익스프레스도 예매할 수 있고 도쿄 메트로 노선도, JR 노선도 등등 여러가지 책자들이 있다.

(Translated by Google) When many flights arrive, you have to stand in line. Everything is organized perfectly so that no one detains anyone. (Original) Когда прилетает много рейсов то приходится стоять в очереди. Организовано все отлично, чтобы никто никого не задерживал.

(Translated by Google) When you go downstairs, you will see the friendly service (Original) 出境下樓就看到，親切的服務

(Translated by Google) Treat passengers very politely, but unfortunately often have to queue (Original) 對待旅客十分客氣，可惜常常要排隊

(Translated by Google) Opening hours are short, there are few counters, and it is always crowded. And there is a cheap SIM vending machine. (Original) 営業時間が短くて、カウンターも少なくて、いつも混雑しています。 あと、格安SIMの自動販売機があります。

We got lucky and there are no lines. got our JR pass right away

Really slow

Very slow and ineff

Good service!

Excellent service! They not only booked my ticket but also patiently explained to me where to walk at each station. Extremely helpful as I don't speak or read Japanese.

People are really nice. The problem isn’t them. It’s the system that makes you wait for one hour to get a pass you already paid for. Why can’t we receive the pass via email or get it from a machine? It doesn’t make sense. Horrible loss of time for such a simple thing, especially for the cost.

Today I felt so disappointed at jr service Mr 八木 delivered unfriendly service to me. Maybe too many customers made him feel busy And unfortunately I am the next customer

(Translated by Google) Very friendly (Original) Очень дружелюбны

Fast and efficient. I got my Jr pass within ten minutes and managed to make my reservation too.

Long waits to pick up your pre-booked JR Rail pass. Friendly English speaking staff

Quick and easy process

So slow

Slow lines but the main place for exchanging JR passes.

Horrible lines. Total queue length must have been over 60 people.

From October, direct flights from Chennai to Narita, says Japanese envoy

(Translated by Google) It is a convenient location near the ticket gate. (Original) 改札口近くで便利な立地です。

Had reserved seating so it was awesome in a very crowded train. Easy way to travel.

Awesome service. Went in no lines and had an amazing staff member shoto help me out with everything including Pre booking all my train tickets for my journey here

(Translated by Google) Your first contact with the JR Pass if you want to activate it immediately to move on the Narita Express to Tokyo, when I arrived at the airport the office was still closed but at the ticket office of the Narita Express I made the exchange and activation without any problem And super fast, they also made my train itinerary to move to Osaka, very friendly staff. (Original) Tu primer contacto con el JR Pass si es que lo quieres activar de inmediato para trasladarte en el Narita Express hacia Tokyo, cuando yo llegue al aeropuerto aun estaba cerrada la oficina pero en la taquilla del Narita Express me realizaron el canje y activación sin ningún problema y super rápido, además me hicieron mi itinerario de trenes para poder desplazarme hacia Osaka, muy amable el personal.

I found JR East Travel super easy and convenient to deal with. I had a JR Pass to activate and it was done fast, efficiently and with a smile.

(Translated by Google) Japanese are not the other party. Please use a green window that is always crowded and has no chairs. (Original) 日本人は相手にしてません。いつも混んでいて椅子もないみどりの窓口をご利用下さい。

(Translated by Google) More than two hours of queues? (Original) 两个多小时的排队?

(Translated by Google) Take the train from Narita Airport to the city to get to Shinjuku Station. Pick up your luggage and go out to the basement to buy Express Tokyo train tickets, which are available at the counter or at the counter (if you are foreign and want to use a credit card. We need to see the station where we are going down. I want to go to Shinjuku Station. I have to be bogged down with. Because enough to Tokyo. Some bogies will be separated for another route, such as bogie 1-6 will be separated to Ofuna destination. The bogie 7-14 will pass to Shinjuku Station to the destination at Takao, in which case we have to book seats on bogie 7. Come on (Original) การนั่งรถไฟจากสนามบินนาริตะ เข้าเมือง เพื่อลงที่สถานีชินจูกุ เมื่อรับกระเป๋าและผ่านออกมาแล้วเดินออกมาจากให้ลงชั้นใต้ดินเพื่อมาซื้อตั๋วรถไฟ Express Tokyo ซึ่งจะซื้อที่ตู้หรือซื้อที่เคาน์เตอร์ก็ได้(ถ้าเป็นต่างชาติและต้องการใช้บัตรเครดิต ต้องไปซื้อที่เคาน์เตอร์ ) และเราต้องดูสถานีที่เราจะลงด้วย เช่นต้องการลงที่สถานีชินจูกุ ก็ต้องขึ้นให้ถูกโบกี้ด้วย เพราะพอเข้าโตเกียวแล้ว บางโบกี้จะถูกแยกไปอีกเส้นทางหนึ่ง เช่น โบกี้ที่ 1-6 จะถูกแยกไปปลายทาง Ofuna ส่วนโบกี้ที่ 7-14 จะผ่านไปสถานีชินชูกุ ไปปลายทางที่ Takao ซึ่งในกรณีนี้เราต้องจองที่นั่งในโบกี้ที่ 7 เป็นต้นมา

(Translated by Google) Excellent and fast service quality (Original) 優秀又快速的服務品質

Great service

(Translated by Google) Convenient and quick (Original) 方便 快速 親切

(Translated by Google) You can refund the Suica card. (Original) 스이카 카드를 환불할 수 있다.