WORST SERVICE EVER! i couldn’t get my receipt before she took it away so I wouldn’t complain here both Hispanic workers SUPER rude and unfriendly. I asked for two apple pies and they gave slide of apples after waiting for 10 min then I asked them to change it because it wasn’t the order and they told me I had to get off and do it inside and wouldn’t give me my order. Then one of them started yelling at me saying she wouldn’t change it so i had her bring the supervisor who was extremely rude and threw my bag at me! I live in IB and trust me I won’t ever go back here& Don’t come here. And it was today 9/26/22 around 8:40 am

I came to have dinner with my family here and they had all dinning tables closed. There were no cashiers so I submitted my order on their kiosk and the kiosk got stuck. We ask for help to one of the employees and his answer was “I don’t know how to used it and everyone is busy to help you”😡 They had NO CUSTOMER and no one could help us order. They should have closed the doors if their no one to help a customer and no table to eat because they don’t want to eat. It was 8:30 pm when we arrived.

I’ll give it two stars just because my order was correct. The lady’s there had terrible customer service, the girl giving me my food didn’t want to give me my cone because I had ordered it separately, she also ignored me when I literally shouted so she could hear me that I wanted Buffalo sauce. My chicken sandwich was good from one side and the other side was literally soggy on mayonnaise.

This is how they made my "fresh" food. Made three times. No apology, put my partial refund on the counter. Was not going to give me tax back. Zero stars!!! Look at the photos. The third remake, looked just like the first two pictures. Ordered no salt on my fries. My fries had salt. Total waste of my time and money.

I bought medium coffee approximately 10am 10/3/23 horrible coffee handed to me from drive through spoke to suvp Emily and did apologized and will take action..i go here every morning and noticed hispanic white female was rude she needs to be replace by a customer oriented with good behavior..thank you!!

Great service be staff around the mid day hour. The Manger on duty had great workmanship with the her crew. One of the gentlemen that help me also. Went above and beyond in service to answer a couple questions that I had about my order and recommendations about the surrounding area. (Thank you again for the Chula Vista recommendations bud) The facility was also well maintained. If this review helped you smash that like button. I love helping all of you out.

The place is clean..probably because half the dinning room is closed off as if the covid lock down is still happening. They don't allow you to get your own drinks, so no refills. And they don't fill the cup to the top. The large drinks are now 1.89! I learned recently that each McDonald's can adjust their prices since some are franchises.So double check the prices before you arrive, you might find the next McDonald's prices more agreeable for your wallet.

There is an older Hispanic looking lady. She always has attitude when she’s tending the food in the drive through window and is very rude. And tends to to hand out incorrect orders after the customer has touched them and then proceeds to give it to the right car .. which is unsanitary.

If you order more than 2 things its like 80% probability they got your order wrong or they missing something. Yet, they want better pay.

Ordered some big mac thing . Lettuce spilled out everywhere and made for a messy sandwich. My mc double was good. New law, u must ask for condiments napkins straws , dont forget or u will drive back upset.

When you spend 50$ and are feeding a family of 6. You should not be told no when you want more than 1 ranch. Terrible service, owner needs to rethink Covid restrictions. Will not be back to this location.

We didn't wait long in the drive thru. Fast & friendly service.

Two of us- we each ordered the pancakes and sausage breakfast. It was as expected, no complaints on this upon receiving the food. The problem? We opened the bag with the butter, syrup, etc. and discovered they had only given us one syrup. So I went up to the counter and requested additional syrups and went back to my table. We then pulled out the utensils and saw they had only given us one fork and one knife. Back up to the counter for a 2nd set, since you know- there were two of us with 2 separate meals. Back to the table and my husband says where are the napkins. He goes back up and asks for napkins. It wasn't just us, the man sitting at the table behind us went up multiple times with similar requests. It feels like this was just an attempt to save money and limit what they provide to their customers. So, while the food was severed as expected- waiting to get extra syrup and much needed utensils, the food had lost it's heat and we ended up with not so hot pancakes. If you have a choice, go somewhere else. Employees were not rude or anything like that but they also were not friendly.

I ordered my food thru the drive thru paid and I went to the next window the young man gave me my coffee which was the wrong one. Then he gave me my English muffin in a bag then forgets my oatmeal and I remind him about the oatmeal. I told that I had ordered an oatmeal and hands me the oatmeal and I asked if he could put it in a bag and that I also needed the spoon, the raisins, the apple slices and napkins. Not only does he need better training but common sense.

Cool spot, the homeless dude at the end of the drive-thru seems kinda crazy, I usually just give him a buck or anything I have leftover from my work lunch pack... So it's cool

The McDonald’s in Imperial Beach has the worst service ever! Had my whole breakfast order canceled and we ordered with 20 minutes to spare before the end of breakfast (11am). We ordered inside the restaurant and grabbed a number and had seat. Our food was never brought over to us. Emma,our counter server,was very rude after I told her our food was dine-in. She bagged it up and told us “we dont do that here.” Don’t expect great service here!

This place was great. Dinning area is still closed for in dinning meals .

Horrible staff. Was treated poorly by staff, and I believe it was racially motivated. I attempted to come in the restaurant at roughly 9:45 am. A woman opened the door and told me " you go drive thru" with a very thick accent I asked, "is breakfast being served" she said " I told you go drive thru" and slammed the door in my face, almost hitting me with the door. I turned to go to the drive thru and a man that saw the interaction yelled for me and said " come inside there are people already inside". When I walked in I was shocked at how many people were dining inside of the restaurant. The man that she opened the door for, as well as everyone else in the restaurant, were Hispanic.. I am a Italian man, raised in Tijuana and wife is Hispanic.. I placed my order, asked for a manager and waited. Manager came, also Latino, and I explained what had took place. All she said was " So what should I do" with an attitude. I expressed that what had happened was unacceptable and all she said was " Ok thank you " again with an attitude. I asked how I can reach a general manager and she said " call number on receipt " and walked away. I've never felt so disrespected or offended in my life. I will reach out to corporate along with my info and receipt number. I will say this...In my opinion, stay away from this McDonald's at all costs.. I am going to make sure that I tell this story every chance I get. Horrible. There are 2 McDonald's on palm and dennery road.. inside of Walmart and the other right on palm Ave. Go to those. Unacceptable.....

The coffee is simply to HOT to enjoy with breakfast. When paying with cash, wait time to order is approximately 10 min. People in back see you, but don't acknowledge you.

I love breakfast 🍳 and lunch here 🍟 🍔 🥤 it's always cooked right and the staff is courteous. It's affordable and the Imperial Beach location is convenient.

I took the fries out and put them on my McChicken wrapper. As I put the ketchup on the paper noticed a hair. There was hair stuck in the French fries. I contacted the local Mc Donald’s and no one answered the phone. I left a message at the corporate office that same night and never heard back from them.

I went twice for breakfast to this location and the breakfast is on point. Unfortunately I decided to go for lunch and luckily I decide to order for myself and my buddy. We both got two separate hamburgers and let me tell you, I don’t know if the employees are joking around but my quarter pounder deluxe was disgustingly full of mayo and ketchup. The mayo squeezed out of the burger and was just overflowing. My buddy ordered the Big Mac and also disgustingly full of the Big Mac sauce. That’s completely unacceptable!!

This McDonald's has a fundraiser event every year for my child's school and they are so much fun. They let the teachers take over and take the orders and give out the food, the kids get to have fun. They even have an appearance by the Hambrurgler! This location is so accommodating! And the fries are always hot and crispy!

It's about as good as a McDonald's could be. I would seriously recommend not ordering online, or through a delivery service because they just never get the order right. One way or another, there are at least three things that have been wrong on my order whenever I have ordered online. At least they can fix it when you're there in person if there's an issue, but coincidentally I never have an issue when I order in person.

French fries were almost cool. I didn't expect that because the line was kind of long. I figured they would be making more fries constantly.

The golden arches caught my attention and I knew that is what I wanted for breakfast.

Employees are rude and untrained and always get orders wrong. Not to mention the attitude of the managers. Rude to the elder and their paying customers.. — feeling disappointed at McDonald's (Imperial Beach, CA).