4/5 MinhHa P. 1 year ago on Google
The
shuttle
was
very
late,
and
the
room
smelled
of
new
construction
materials,
but
other
than
that,
the
hotel
was
nice,
the
staff
and
breakfast
were
great,
and
the
location
is
very
close
to
Terminal
2.
Their
shuttle
arrived
50
minutes
late.
It
was
supposed
to
arrive
between
7:05-7:10
pm
(last
shuttle
of
the
day)
but
ended
up
at
8:00
pm.
We
waited
outside
Terminal
2
at
station
2A
from
6:45
pm
until
8
pm,
so
for
more
than
an
hour.
What
was
worse
is
that
by
the
time
we
figured
the
shuttle
was
late
or
might
never
come,
all
the
taxis
to
Incheon
were
gone.
There
were
only
taxis
to
Seoul;
they
didn't
want
to
take
us
to
Ibis
because
it
was
too
close.
Airport
staff
told
us
walking
wasn't
an
option
either
because
there
was
no
sidewalk.
So
we
were
stuck
standing
there
not
knowing
how
we
would
get
to
the
hotel.
It
was
late
and
cold
at
night.
We
were
exhausted
after
a
long
flight.
I
called
4
times
and
the
hotel
staff
kept
saying
that
the
shuttle
would
be
there
in
10-15
minutes
but
it
didn't
happen
until
much
later.
When
we
finally
checked
in,
the
room
smelled
of
new
construction
materials.
It
was
bad.
The
staff
was
nice
and
apologetic;
they
switched
the
room
for
us
and
the
new
room
was
better.
It
still
had
a
light
construction
smell
but
was
more
bearable.
After
a
13
hour
flight,
we
were
not
expecting
to
spend
2.5
hours
dealing
with
all
this.
They
gave
us
two
drink
vouchers
for
the
inconvenience.
We
were
just
spending
the
night
during
our
transfer
in
Incheon
so
didn't
explore
any
amenities.
The
hotel
seems
nice
otherwise;
the
room
was
clean,
the
bed
was
a
bit
firm
but
still
comfortable
overall.
Breakfast
was
excellent,
their
croffles
were
amazing,
and
the
staff
was
very
attentive.
The
front
desk
kept
apologizing
to
us
for
how
the
previous
night
went.
They
seemed
to
truly
care
about
the
guest
experience.
I
think
this
hotel
will
do
great
in
a
couple
of
months.
They
just
need
to
get
rid
of
the
new
paint
smell
and
manage
the
shuttle
scheduling/
communications
better.
I
believe
you
can
take
the
Airport
shuttle
to
Ibis,
in
addition
to
the
hotel
shuttle,
but
they
have
different
pickup
points
outside
Terminal
2
and
we
couldn't
figure
that
out
as
we
kept
waiting
for
the
Ibis
shuttle.
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