I took my wife to a scheduled appointment and she was treated very well and at the scheduled time. Excellent professionals from the attendant at the screening, reception and my wife was very well evaluated by the doctor who gave her all the attention and clarified several doubts in addition to advising her to undergo an aculpultura treatment before having the surgery. You are all to be congratulated

AME Bourroul: Rua Martins Fontes, 208. Specialty services and exams with referral by SUS. Close to the Mario de Andrade Library and the street Álvaro de Carvalho. Wait in the outside area until half an hour before the appointment. At the first appointment, you must register with your SUS card and ID and take the guide. For subsequent consultations, only the guide and ID. Location with bathrooms, elevators and a pharmacy. Excellent service.

(Translated by Google) I have never been treated so badly by a doctor, it takes too long to see the patients, on top of that, she is rude and rude, ophthalmologist Caroline Bicheiro, has no professionalism at all, argues with patients and ignores them. All post-surgery patients complaining about the surgery and the poor service both at the time of performing the surgery and the post. This Ame is different from the others, because the others I've been through, I was attended to on time and with attention, I wasn't distracted, I waited more than two hours, to be poorly attended. I don't recommend it to anyone and I'll never go back to this place. (Original) Nunca fui tão mal atendida por uma médica, demora demais pra atender os pacientes, ainda por cima é grossa e mal educada, oftalmologista Caroline Bicheiro, não tem nenhum um pouco de profissionalismo, discute com os pacientes e faz pouco caso. Todos os pacientes pós cirurgia reclamando da cirurgia e do péssimo atendimento tanto na hora de realizar a cirurgia como o pós. Esse Ame é diferente dos outros, pois os outros que já passei fui atendida no horário e com atenção, não fui distratada, esperei mais de duas horas, para ser mal atendida. Não recomendo a ninguém e nunca mais volto nesse lugar.

(Translated by Google) I am a mastology patient. In terms of competence, and the search for a diagnosis is great, this AME generally shows an interest in the patient. However, I had complicated problems getting some appointments, situations that left me shaken and more tense, to the point of having an anxiety crisis within the AME, who fought for me was Dr. Fernando who helped with an exam result once, and Veronica from the lab who is a thousand and managed to handle the situation very well and calm me down....she deserves an award!!!! The reception in general, tries to solve the problems, within the possibilities. Security, not everyone, but SOME feel they own the building and end up being hostile towards people. Internal communication needs to be greatly improved because it harms patients, and being there is no longer easy and since it is SUS, everything takes time, you need to look for ways to make things easier. (Original) Eu sou paciente da mastologia. Em termos de competência, e busca do diagnóstico é ótimo, esse AME demonstra de forma geral ter interesse pelo paciente. Porém eu tive problemas complicados para conseguir alguns atendimentos, situações que deixaram abalada e mais tensa, a tal ponto de ter uma crise de ansiedade dentro do AME, quem lutou por mim foi o Dr. Fernando que ajudou com um resultado de um exame uma vez, e a Verônica do laboratório que é nota mil e conseguiu conduzir a situação muito bem e me acalmar....ela merece um prêmio!!!! A recepção de forma geral, tenta sim resolver os problemas, dentro das possibilidades. Segurança, não são todos, mas ALGUNS se sentem o dono do prédio e acabam sendo hostis com as pessoas. Precisa melhorar muito a comunicação interna porque prejudica os pacientes, e já não é fácil estar ali e como é SUS tudo é demorado, precisa procurar formas de facilitar mais as coisas.

This note 2 refers to the service at the pharmacy, slow... terrible, of 5 counters for service, generally 2 or 3 serve... that's why this note and more... I've already complained to the administration and nothing changes... really bad... terrible!!!

Already was better. Since August 22nd, I sent a request for an exam and consultation via WhatsApp. And, although I sent good morning to a few sisters, to see if they responded to me, to date NO messages, not even to say that there is no vacancy... this is what leads to the removal of physical scheduling, a gradual worsening of service.

(Translated by Google) A huge lack of respect for the patient, I was in the unit on 04/06/2022 accompanying my mother to perform a surgery. On the forwarding guide on the front, the procedure was marked at 9:00 am, but on the back guide it was marked that the arrival time should be at 6:00 am, when the guide was removed, the guidance given to the patient was that she should arrive at 6:00. We live far away, in Santo André and it took us about 1:30h to get there, that is, we had to leave the house at 4:00h in the morning to be here at the correct time. And when we arrived, we were told at the reception that we should wait until 8:30 am (ie 2:30 am for tea in a chair) and return to the queue to do the paperwork and follow the surgical procedure. If they had informed me in advance, I would not have moved so soon, because the waiting place is very uncomfortable and the patient in question (in this case, my mother) feels pain if she stays in the same position for a long time (that's the reason for the surgery ). A LACK OF RESPECT AND HUMANITY, HAVE MORE EMPATHY FOR PATIENTS WHO NEED HELP. I'm completely disappointed, I hope I never have to go back to this place again and I don't recommend it to anyone. (Original) Uma falta de respeito gigante com paciente, estive na unidade no dia 06/04/2022 acompanhando minha mãe para realizar uma cirurgia. Na guia de encaminhamento na parte da frente marcava as 9:00h o procedimento, porém na guia de trás marcava que o horário de chegada deveria ser as 6:00h, quando foi retirar a guia, a orientação que foi dada a paciente foi que deveria chegar às 6:00h. Moramos longe, em Santo André e demoramos cerca de 1:30h pra chegar até o local, ou seja, tivemos que sair de casa às 4:00h da madrugada para estar aqui no horário correto. E ao chegar fomos informadas na recepção que deveríamos esperar até às 8:30h da manhã (ou seja 2h30m de chá de cadeira) e retornar pra fila para fazer a papelada e seguir o procedimento cirúrgico. Se tivessem informado com antecedência eu não teria me locomovido tão cedo, até porque o local de espera é bem desconfortável e a paciente em questão (no caso minha mãe), sente dores se ficar muito tempo na mesma posição (está aí o motivo da cirurgia). UMA FALTA DE RESPEITO E HUMANIDADE, TENHAM MAIS EMPATIA PELOS PACIENTES QUE NECESSITAM DE AJUDA. Estou completamente decepcionada, espero não ter que voltar nunca mais nesse lugar e não recomendo a ninguém.

Nem fui ainda mas já estou me estressado. Trabalho na área da saúde e estou tentando marcar exames de uma paciente em vulnerabilidade mas o whatsapp só recebe a mensagem e não retorna com resposta! Tem sido uma péssima experiência.

(Translated by Google) Very good service, quiet route, I got off at the consolação station and took the 107T metro tucuruvi bus that passes on Rua Augusta and stops practically in front, for those who are elderly or who don't go by car I think it's the best route because it doesn't walk so much. I walked back to Anhangabaú, it's a short walk but it was quiet. Too bad there is not much space for the companion to wait, as places are priorities for the elderly, etc. (Original) Atendimento muito bom, trajeto tranquilo, desci na estacao consolação e peguei o onibus 107T metro tucuruvi q passa na rua Augusta e pára praticamente em frente, pra quem é idoso ou q não vai de carro acho q é o melhor trajeto pois nao anda tanto. Voltei andando mesmo, ate o Anhangabaú, é uma caminhadinha mas foi tranquilo. Pena q nao ha mto espaço para o acompanhante aguardar, pois os lugares são prioridades para idosos, etc.

(Translated by Google) From my first visit I was impressed. The security staff, scheduling, nursing, doctors, in short, the entire AME team is very helpful, polite, concerned with serving us well and efficiently. I've had covenants and I confess, I've never had such good and pleasant treatment before. This proves, at least for me, that you can do it well, yes, there is a way. And not everything that is public, or just because it is public, sucks. AME Bourroul and this wonderful team are there, proving it, every day. Congratulations!! And thank you!! (Original) Desde minha primeira visita fiquei impressionada. O pessoal da segurança, do agendamento, enfermagem, médicos, enfim, toda a equipe do AME é muito prestativa, educada, preocupada em nos atender bem e de forma eficiente. Já tive convênios e confesso, nunca antes havia tido um tratamento tão bom e agradável. Isso prova, pelo menos pra mim, que dá pra fazer bem, tem jeito sim. E nem tudo que é público, ou só pelo fato de ser público, não presta. O AME Bourroul e essa equipe maravilhosa está aí, provando isso, todos os dias. Parabéns!! E obrigada!!

Showwww!!

Atendimento dos profissionais médicos e recepção muito bom excelentes no entanto Serviço Social despreparados e mal orientados. Não agendou corretamente o procedimento a ser realizado.

Estive neste local fui bem atendida e tive um exame US feito de forma minuciosa pela médica dando a segurança ..Obrigada aos profissionais deste local que atende com empatia.

(Translated by Google) Great, great professionals starts at the reception and all the other professionals, technicians, doctors, congratulations on the structure, agility, education and efficiency congratulations to the municipality UBS haroldo veloso guarulhos who sent me and the state government investing in health, invest more, this partnership between municipality and state so it has to be. (Original) Ótima, ótimos profissionais começa na recepção e todos os demais profissionais, tecnicos, medicos , parabéns pela estrutura , agilidade, educação e eficiência parabéns ao município UBS haroldo veloso guarulhos que me encaminhou e ao governo do estado investindo na saúde, invistam mais, essa parceria entre municipio e estado assim que tem que ser .

(Translated by Google) I perform an examination on that site and the service was spectacular. A holistic care and full of affection. Congratulations to nursing staff in tec name. Josafa empathy and warmth in which I was treated. I explained and told step by step process, made me very calm and quiet, as it was the first time I was performing this procedure. The room was very clean and organized. Perfect! Congratulations to the team for all the effort and dedication (endoscopy / colonoscopy) and manager for leading so masterfully the room. 01/02/22 (Original) Fui realizar um exame nesse local e o atendimento foi espetacular. Um atendimento holístico e cheio de afeto. Parabéns a equipe de enfermagem no nome do tec. Josafa pela empatia e cordialidade na qual fui tratado. Me explicaram e falaram passo a passo do procedimento, me deixaram super tranquilo e calmo, já que era a primeira vez que estava realizando esse procedimento. O ambiente era bastante limpo e organizado. Perfeito! Parabéns a equipe por todo o empenho e dedicação (endoscopia/colonoscopia) e ao gestor por conduzir com tanta maestria o recinto. 01/02/22

(Translated by Google) The enclosure works, the employees are attentive, the doctors in general as well. BUT some "assistants" or whatever they do there in Ophthalmology are rude, talkative, rude even, without any professional attitude, they looked like a snotty clique from the 5th grade of the worst school imaginable. Check today at 14:00. (Original) O recinto até funciona, os funcionários são atenciosos, os médicos de maneira geral também. MAS umas "auxiliares" ou seja lá o que fazem lá na Oftalmologia são grosseiras, falastronas, mal educadas mesmo, sem nenhuma postura profissional, parecia uma panelinha ranhosa da 5a série da pior escola que se possa imaginar. Consulta hoje às 14h00.

Incredible, from the reception to the doctor. What impeccable administration. Rating 1000!!! Service on time, I'm amazed. CONGRATULATIONS.

I have always been well attended to by everyone.

(Translated by Google) I try for 9 days to schedule exams for my husband and either through the website or by email. I can't, I've called several times and the answer is always the same, booking through the website or email, I've even sent an email to the OMBUDSMAN, and the answer was to call and choose option 2, I did this and BADA. (Original) Tento a 9 dias marcar exames para meus esposo e tanto pelo site ou por e-mail. Não consigo, já liguei várias vezes e a resposta é sempre a mesma, marcação pelo site ou e-mail, já mandei e-mail até pra OUVIDORIA, e a resposta foi para ligar e escolher a opção 2, fiz isto e BADA.

(Translated by Google) I do treatment on my breast there and I can only thank you for the service, from these receptions to the doctors I went through... only God can bless these people with good health and peace. (Original) Faço tratamento na minha mama lá e só posso agradecer pelo atendimento, desses recepção aos médicos pelos quais passei...só Deus pra abençoar esse pessoal com muita saúde e paz.

(Translated by Google) I thank the physical therapist Kátia, the orthopedist and acupuncture (Dr. Renato Ito) I had a treatment in this AME and I highlight all the employees and doctors. Congratulations on the work! (Original) Agradeço a fisioterapeuta Kátia, ao médico ortopedista e a acupuntura (Dr. Renato Ito) Fiz um tratamento nessa AME e destaco todos os funcionários e médicos . Parabéns pelo trabalho!

Fui numa consulta com especialista, fui atendida praticamente no horário, o lugar bem limpinho, o prédio bonito e muito bem conservado, agora aguardando retornarem pelo whatsapp o dia do retorno e data pra fazer RX e isso não gostei pois podem marcar numa data que eu já tenha compromisso, sem possibilidade de escolher dia e horário

Olá, sempre foi bem atendida, porém passei em consulta com o Ortopedista que ficou repetindo inúmeras vezes que estaria ajudando, como se fosse um favor. Agendar pelo whatsapp não está funcionando, a dois dias tento marcar uma consulta, só tem mensagem automática. Peximo

Boa noite Minha mãe foi muito bem atendida porém até hoje não conseguimos marcar os exames que pediram urgência Descaso total

Fui muito bem atendida, desde a primeira consulta até pós cirurgia, todos muito competente Parabéns gratidão por vcs

(Translated by Google) Excelent reception!!! From the concierge to the doctor!! The team scores a thousand, empathizes with the patients, guides the procedure step by step, my mother follows up and I have been several times to follow up. The doctor dr. Monica is very good, explains in a simple and clear way everything we need to know, extremely clean and organized place!! I feel obliged to praise, I've been to the place many times and the service is always high standard 🙏🏻 (Original) Atendimento excelente!!! Desde a portaria até a médica!! Equipe nota mil, tem empatia com os pacientes, orientam passo a passo o procedimento, minha mãe faz acompanhamento e já fui várias vezes acompanhar. A médica dra. Monica é muito boa, explica de maneira simples e clara tudo o que precisamos saber, local extremamente limpo e organizado!! Me sinto na obrigação de elogiar, já fui muitas vezes no local e o atendimento é sempre alto padrão 🙏🏻

Pharmacy Sector - More than 1 hour of waiting to collect a medicine, it gives the impression that they are manipulating the medicine, sad for the population to go through this.

I don't particularly have anything to complain about about the place. The building is old, has several medical specialties, the mastologist there, Dr Fernando, is very polite and attentive. I had tests there such as biopsy, ultrasound and also pre-operative procedures without any problems, without any delay.

Excellent service, wonderful endoscopy team, congratulations!

I liked the attentive people ready to help

I've been trying to talk to the pharmacy since yesterday because I went to pick up my mother's chemotherapy on Thursday, March 28th and it's out of stock....they gave me a phone number but they're not answering...I can't keep going in person every day to see if the medicine has arrived...then they should answer the phone.....

(Translated by Google) I was excellently assisted by Dr Nelson, head of Urology, where in addition to being very capable, he is very attentive and explains everything and a little more...CONGRATULATIONS DR. And all the staff there...from reception...very attentive. (Original) Fui otimamente atendido pelo dr Nelson, chefe da Urologia, onde além de muito capaz, muito atencioso, eaclarece tudo e um pouco mais...PARABENS DR. E toda equipe ali...desde recepção ...muito atenciosos.

(Translated by Google) I didn't like the service I went to accompany my father, he's 56, they won't let me go upstairs with him because my father got lost up there, he couldn't book the exams, he couldn't explain it to me and they didn't let me go upstairs to solve it, even saying that my father and dad farm and has no understanding and illiterate it was frustrating to lose 6 hours to go there and back and not solve it being that it is a right that was denied in case of negligence. (Original) Não gostei do atendimento fui acompanhar o meu pai tem 56 não deixo eu subir com ele pois o meu pai ficou perdido lá em cima não conseguiu marca os exames não soube me explicar e não deixaram eu subir pra resolver, mesmo falando q meu pai e da roça e não tem intendimento e analfabeto foi frustrante perder 6 horas pra ir e volta e não resolver sendo q e um direito q foi negado caso de negligência.

(Translated by Google) I just love this hospital, which has always served me very well. All professionals are excellent, both doctors, nurses, reception staff, concierge and security. This hospital is simply wonderful and the service is excellent. I've been under treatment for a few months now and every time I've had to go there, I've had no problems, only compliments! (Original) Eu simplesmente amo este hospital, no qual sempre me atendeu muito bem. Todos os profissionais são excelentes, tanto os médicos, enfermeiras, pessoal da recepção, portaria e segurança. Esse hospital é simplesmente maravilhoso e o atendimento excelente. Eu estou tratamento já alguns meses e todas vezes que precisei ir, não tive problema algum, somente elogios!

(Translated by Google) I have been treated for 3 years now. I just have to thank the team for the excellent service... (Original) Faço tratamento já fazem 3 anos. Só tenho a agradecer a equipe pelo excelente atendimento...

(Translated by Google) I stayed an hour waiting to pick up medication, I had another appointment and had to leave. I didn't pass the screening… alleged reason was due to lack of employees! (Original) Fiquei uma hora esperando para retirar medicamentos, tinha outro compromisso e tive que ir embora. Não passei da triagem… motivo alegado foi por falta de funcionários!

The medical care is excellent, but regarding the reception, I have never been treated so badly. I went to accompany my grandmother to surgery to remove a tumor and the receptionist was extremely rude to us. As I asked questions she interrupted me saying "accompanying document, please". This happened four times, until I gave up asking. Anyone who doesn't like people shouldn't work with the public. In such a delicate moment, being treated rudely is very disrespectful. I hope they improve.

Most employees treat people rudely and disrespectfully. We had the displeasure of being served by an employee named Fernanda. She treated my mother with such derision, and using her power as an attendant, she tried to delay issuing her password. That this place takes the necessary measures, because to work with the public, you have to have at least respect.

First class service and quality, congratulations to the teams, well organized, at least for the day I spent, I have nothing to complain about, I'm just grateful.

Very good, I am very satisfied with the care provided by the doctors, the attendants and the security guards, I look forward to taking my exams and having my surgery, thank you Sir

My brother underwent examination and surgery, he was very well looked after, great facilities.

I didn't know the unit but for me it was very positive from the moment I arrived. Congratulations on the outstanding service