The staff is very nice and the rooms were nice. The walls are thin and you can here neighbors snore, sneeze, or talk. We even heard dogs barking all night from the floor below. The room doors close very hard and you know when someone on the floor is leaving or entering because of the slamming door all the time. The coffee that is served here is terrible. Just terrible. The free hot breakfast is a step up from terrible to horrible. Please change what you serve in the morning. It will be so easy to serve up some decent food for the guests. Together we can inspire to create change!

There was no hot water for two days. On day three, there was hot water, but the water quality was like an over-brominated swimming pool. My skin was irritated, and it was extremely difficult to get the shampoo and soap to rinse off my body. My husband is an amputee with multiple skeletal and joint anomalies. He was unable to use the shower in our room due to the water being too cold, and then because of the water quality. When we left, my husband asked at the front desk if there would be any discount or compensation for our inconvenience of not having hot water for two days. The manager must have been listening in her office because she came flying out, placed her hands over her ears, and scolded us for speaking too loudly. We most certainly were not using raised voices, and I was insulted by her theatrics. She stated that because we had booked our stay through Expedia (we hadn’t), all she could do was offer us points. I told her that I had booked through AAA, but she kept insisting I was wrong. I have my AAA reservation email, and my credit card charge says ‘Home2’. I did not use Expedia, and I believe her insistence that I had was intentional so she would not have to issue any kind of refund or discount. My husband tried to tell her that he hadn’t been able to shower in our room during our entire stay. She responded by talking over him in a tone and manner that made it clear that she didn’t believe him. It was an incredibly insensitive and ableist response. She even corrected my husband’s use of the term ‘employees’ by telling him that the staff there are called ‘team members’. That was when I began to laugh at the absurdity of her statement. The conversation was clearly over. I told her I would be posting a review about our experience online, and we would not be staying with Hilton again. She told us we were no longer welcome there, and not to come back. My husband could not believe that this is how they treat disabled people at Home2.

I absolutely loved my stay here! I had a fantastic room and the saltwater pool is divine. The staff is very friendly and the location was great for me personally. There is a huge Kroger across the street where I bought groceries and restaurants within walking distance too. I will definitely stay here whenever I return to visit family.

Almost didn’t book because of some nonsense negative reviews... but I’m glad I stayed, my favorite kind of hotel experience is the kind that I have zero interaction with the staff because that means I had no issues, problems or complaints!! And that’s exactly what happened. I checked in digitally, had virtual keys and accessed all amenities with no issues. Only suggestions - TV in the fitness center should be moved because currently it’s of no used because it’s blocked by the treadmills. But really appreciated the free headphones. And the breakfast is free but compared to Hampton Inn, it wasn’t as good in terms of options and variety. But I liked the sausage egg cheese sandwich.

This not so good experience is really on me. The lobby is nice and check in was ok. I asked about late checkout and neither of the people working knew if they were offering late check out. This is a pet friendly hotel. That said, upon entering my room, the stinch of dog wafted into my nose. The room itself was very spacious and seemed clean, but with the smell, who knows? I basically dropped off my bag and had to leave to meet friends. When I returned later that night, I had a non alcohol related migraine. The dog smell was not helping me feel better. I was not able to stay in the room with the smell and the migraine so I went ahead and drove back to Noblesville. In hindsight, I should have stayed across the street at Hilton Garden. However they need to Febreze their rooms to help with the smell of pets they allow.

This Home2Suites was in a central location, close to extended family, restaurants, shopping and freeways. The rooms were very clean, the kitchen was clean and dining utensils were available. I highly recommend this location.

Another great Hilton property. Staff was very friendly and the location very clean. Rooms needed some improvement though on the cleanliness side of the house. Couch had some stains on it and the overall room smelled like grease and cleaner. Beds were comfy and the breakfast in the morning was light. Overall a decent stay though.

Our check in time was for 7/15/23 at 3:00 pm. We arrived at the hotel at 4:05 pm and was told the room hadn’t been cleaned and we would have to wait 15-30 minutes to be cleaned. We waited in the lobby for 30 minutes and I had to go back up to see if it was done and were told we’d have to keep waiting. It wasn’t done for an hour. A room that was supposed to be ready for a 3:00 pm checkin wasn’t ready till 5:00…. 2 hours late putting us, the guests, in a very awkward position for our plans at 5:30. The front staff during this time were either playing on their phone, taking a smoke break in the parking lot, or talking. It’s clear they did not pay any attention to which guests would be coming and at what time. I reached out to the hotel via their complaints link I’ve found in the other reviews of this location and our checkout host told us the manager would be informed. We have not heard from either in 2 weeks.

If I could rate this place 6 stars, I would. If you have a pet, this is the friendliest, most pet-friendly hotel I have ever stayed at. The staff were over-the-top welcoming and made us and our dog feel at home. Many times we are afraid to bring our big dog through the lobby and Vicki requested we bring him to give him a treat and love on him. All of the staff were extremely helpful. Then, once we parked and went to the side door to get in our room, we couldn't get in (there was a trick to the door). Vicki was off work and got out of her car to help us. The hotel was clean, in a great area, and had a great breakfast! Best pet-friendly hotel EVER!

Good place to stay. My room had a full fridge, kitchen sink, and microwave. There was plenty of space to put groceries and left over food if you are staying for multiple days. This place is conveniently located near many food places and there's a Kroger across the hotel. There's an indoor pool for the kids if you have any. Would definitely come back again.

The hotel had two elevators but one was not working. It was sometime a long process to get to you floor. There were kids running the halls messing with the elevators push all the buttons.

Hotel is an exceptional destination for those seeking an impeccable and comfortable stay. The cleanliness of the rooms is truly remarkable; Every corner shines with freshness and neatness, providing a feeling of tranquility and unmatched comfort. Additionally, I must especially acknowledge the kindness and professionalism of the Front Desk employee "Omar", who demonstrated exceptional dedication in ensuring our stay went smoothly. Thank you for making our trip unforgettable!

We were so impressed by how clean and well kept this hotel was. At no point did we ever find anything dirty. And that's saying a lot because I am a bit obsessive about that. The pool was clean, the rooms were clean, even the elevators were clean. The staff was super friendly and of course the hot breakfast is always a pleasure. It's also really close to some great restaurants and very near the highway in case you want to go further. We've always like the Home2Suites but this one definitely stands out from the rest.

Stayed here one night for a concert. Front desk lady was very patient and friendly. She was helping a lady in front of us and she was a great example of how customer service should be. Didn’t get her name but overheard her saying she will be a first grade teacher in the future. Our room was clean and had everything we need. Breakfast was pretty good, kitchen staff was friendly. Wish we could’ve have stayed longer for something else. Will definitely come again if we come back around this area.

My husband had surgery on the south side of Indy on October 27th. Instead of driving all the way back to Lafayette and then back down the next morning, we decided to get a room so if we were needed back at the hospital that first night we were just a couple blocks away! The hospital and several local hotels offer discounts if you have someone in the hospital! Very clean, modern, QUIET! Got free breakfast the next morning but could have run to Kroger (across the street) and bought what we needed to make breakfast at the room. It had a refrigerator/freezer, microwave, dishwasher, dishes, flatware, cookware, and utensils! Had a very quiet, comfortable sleep plus peace of mind that night!

The rooms were phenomenal. Easily one of the best Home2 hotels I've ever stayed at. Front desk was very inviting, friendly, and helpful. The only other thing I can say is the windows could use some kind of sound proofing. All night I could hear people talking by the pool. They were all talking at the same time and it sounded like a bunch of Ric Flairs down there constantly shouting, "Wooooooo!"

Attended a Pacers game and chose this hotel for location and price. Upon arrival we found our room to ha e lights on and someones luggage in there. Thankfully they were able to move us to a different room even though they were sold out. However the new room had a broken bathroom door which caused our son to require assistance getting out of. I'd give 3.5 stars if possible. I would stay here again if it weren't for the overwhelming smell of weed throughout the hallway.

Despite the circumstances, Homes 2 Suite was the only one that was willing to work with us. Very kind, understanding, and accommodating. The rooms were clean and big enough for all. Always asking if we needed anything. They were all just super!

Stayed here for the last month and overall had no complaints about the hotel. The breakfast was always pretty good and their exercise room was pretty nice as well! Plus in a very nice location and area. Highly recommend

Did not enjoy a single day here. Check in and check out took forever due to a new system. My key to my room did not work on the second day. Shower seemed dirty and the toiletries are big bottles of body wash shampoo and conditioner that were empty. Walls are thin and you can hear the neighbors.

an amazing experience, i will come back a thousand times

Reasonably priced with outstanding amenities. Friendly staff. I'm excited about our next adventure with Home2 Suites

Very nice hotel! Front desk staff were so friendly. The pool was nice and warm. The breakfast was good. The room was very spacious. The bed is on the hard side. Very accommodating with late check out. Definitely my go to when going to Indy!

Such friendly staff! The young lady working Thanksgiving and the day before was just lovely. The gentleman who handled the breakfast setup was helpful and dedicated. Breakfast was very nice. The kitchenette in the room was perfect and very clean The only negative is the fragrance in the room from the shampoo used on the carpet. For those who have allergies/sensitivity to smells, this is unfortunate as it can cause headaches and stuffy noses. I highly recommend an odor free shampoo as this would unfortunately keep me from returning.

It had been four days since anyone has came to clean our room. On day 2 I let a cleaner know if he could please just take out the trash & get rid of the dirty towels he agreed & never did it. We later went downstairs to get new clean towels. The next day no one came by. The day after I told the front desk they said they would be sure to have someone clean it while we were out & someone should of stopped by yesterday to do full service. Again we get back unclean I got frustrated because I would see the workers cleaning every other room but ours everyday so I threw the trash in the hall to let it be known they haven’t came to my room only then did they sound mad & ask if I needed help still didn’t clean the room I just gave them the dirty towels. My significant other works overnight and gets back at 6 am I am a bit paranoid so I do not sleep till roughly 3 am. Today at 7 am I hear consitent tables being moved & banging on our walls it goes on for an hour till I lose my temper. I call front desk & their response is they’re working on something sorry but if you knew anyone was staying right next to the electrical room they were going to be making noise relocate them the night before. I would not have minded the noise if it was past 11 am as it is a reasonable time to be awake no one likes being woken up especially not guest who come to an establishment for peace only to be unease.

A short stay here but found the 2 queen bed room was sufficiently big and well appointed and stocked with what we needed. Breakfast was in the main lobby and the serving surface was tight and all self service. This place is on the border of Indianapolis and Greenwood. PS: To the management-- the design of the sliding bathroom door is very poor and very difficult to operate!!

One night - nice stay, peaceful rest, and free breakfast. Family was happy. Will book again here next time we are in town. Bed/pillows great, shower was warm, room was clean, staff was friendly.

Nice hotel. People had dogs there, but you could not hear them from your room, which was great! Friendly staff. Gym was big and had good equipment for a hotel.

Staff was very helpful & professional. Breakfast was good & the rooms were very clean. I would stay at this hotel again

Wonderful check in service at the front desk. The room was clean, bright and spacious. Also quiet. Breakfast was nothing special, but what can you expect at that price point, and the coffee was better than I've had in some other hotels.

Perfect location with plenty of restaurants and a grocery store within walking distance. Close to interstate. The room was very clean with plenty of towels and washrags. Continental breakfast was great with many choices. We really enjoyed our stay and will definitely be staying at a Home2Suites on future trips.

From check-in to check-out, the staff was kind and friendly. I loved how clean and welcoming the common areas were. It made it an enjoyable stay, to even feel comfortable outside of the room in the lobby and to enjoying the nice weather outside on the patio. The breakfast was typical for Home2 Suites and Hampton Inn. I was most impressed with how well organized all of the condiments were and how everything was always nicely stocked. Even the coffee station that was offered all day made for a nice pick me up when going in and out of the hotel. The large rooms have a studio feel with a convienet kitchen, and the location is perfect! It was within walking distance of Kroger, and close enough to indy for an easy trip into town, but still be able to enjoy a quiet, safe and peaceful stay.

Stayed for 12 days after a housing delay left me displaced and stressed. Staff was very professional and accommodating and as my primary residence for those 12 days I didnt need for anything. Daily Breakfast was great, hotel and rooms were perfect size, very clean and well kept, great location and safe.

Actually had a room booked next door at the Hilton garden inn but when checking in they had a note on the front desk saying pool maintenance so closed for a few days or whatever, so I ask the worker and yes no pool... Come over here to home2 suites and great service when I walked in, quick very good service at the front desk, good sized heated indoor pool, grill out back with some seating, large new style rooms.... Next time we're coming through this area we'll stop and stay here again... Yes highly recommend 😉

Disappointed by poor customer service and problem solving. Overall this hotel was mediocre. Rooms were decent, breakfast was okay, but my low rating comes from an issue I had after I realized that I had left something at the hotel after I checked out. Hours after checking out, I discovered that had left a bag of dirty clothes in my hotel room. I called the desk and was told them and they said that they would double check the room to confirm. They did this and called me back informing me that my items were indeed at the hotel. I asked about having the items mailed to me and the desk employee had to ask her manager about this process because she didn’t know what to do. She said that she would do this and call me back. Four days later I’m still waiting for that call. Surely I’m not the first person in the history of this hotel to leave an item and request for it to be mailed to me? You have my home address and credit card on file so why is it so difficult to put my items in a box, mail it to me, and charge my card accordingly?! Update: a few days after this post, I was contacted by a manger and informed about a process in order to have items returned via FedEx.

Great stay! Great friendly staff and very pet friendly. The breakfast could use some work. Need more fresh fruit and eggs or bacon/sausage options. Spacious clean rooms. Carpets could use a good cleaning after looking at what were white socks after walking around the room a bit. Will be back!

This hotel was excellent! We stayed here during Gen Con and every aspect of this hotel was on point. The bed was very comfortable there were mulitple different pillows that had varying amounts of firmness so the sleep experience was excellent. The amount of storage and space in these rooms is exceptional. Bathroom was clean and well appointed. The large microwave, large fridge, sink, dishwasher, etc. in the kitchen made for a nice experience if your staying for more than a niight or two and want some in room options for food and drink. Staff was very friendly and helpful! Check in and Check out was quick and efficient. Breakfast had a decent number of options and everything was good.

Stayed here for 2 nights, to "get away". It was during covid. These were pretty cute rooms, seemed more for an extended stay vs just a regular 1-2 night stay. Everything was modern and clean. First time staying at a Home2 Suites, and will probably be my last. I prefer the garden inns. Every single Hilton that I've stayed at prior ALWAYS has a big, nice comfy bed - it's what I look forward to. Unfortunately, don't expect that from here. The beds were smaller than what we are used to, from a Hilton. The sheets weren't as comfy, and it just seemed harder than usual - which is why I deducted 1 star. Otherwise everything else was perfect!

Great place! Clean quiet rooms. This must be extended stay? Full size fridge, microwave,dishwasher,all utensils plates etc. Plenty of closet/ dresser space. Modern bathroom nice shower. Clean lobby and hallways. About to check out the Free breakfast.

Loved everything about my stay. The staff was nice an pleasant. The room was like home I didn’t need for anything if so they will bring it to your door. Loved the breakfast layout so many choices to pick and choose from. Also like that it’s in a area with a lot of restaurants an local stores very convenient location.

My family and I had a wonderful stay. We highly recommend this Home2 Suites location. The rooms are spacious. Check-in was a breeze. Plenty of parking. There are many options to choose from for breakfast. Staff was very helpful, polite, & professional. Again, we highly recommend staying here!

Beware of attempting to cancel your reservation to this hotel. We were unable to travel as my husband and I contracted COVID. Despite the reservation being made a few days prior, there was absolutely no leniency or understanding to cancel. Customer service was rude and condescending. Additionally, when attempting to dispute the charge, the Indianapolis hotel falsely claimed that we stayed here--we didn't!--and charged an additional pet fee?? Extremely unprofessional. Hilton does not care about its customers.

Would have definitely given 4/5 stars, however the general manager Vicky was nasty, rude, & poor customer service. The hotel is located by everything you need to not have to go far for food, gas, & restaurants. We shopped at Kroger & cooked full meals with the stove top provided by the front desk to save money. The setup of the room is apartment style, which was nice so we didn’t have to sit in the bed to watch tv, there was a sofa and a desk to sit at. The full refrigerator, dishwasher, microwave was an added bonus. The room was clean, but the sofa had lots of stains and the ottoman had cigarette burn holes on it. The toilet doesn’t flush that well especially if you go #2. The kitchen area was clean and it had everything we needed to cook and eat. The breakfast had a variety & the breakfast staff was really friendly. We would definitely stay here again, but b/c of the general manager, Vicky, we probably won’t. The assistant manager Darrel was really nice. Vicky refused to give me a refund from one night after I needed to check out a day early b/c of family emergency and then she created a claim with Hilton Honors and lied on the case.