(Translated by Google) Bad experience. The doctor arrived 40 minutes late and I had to cancel because I had been waiting for 1 hour and I was not called. I think it's a lack of respect for patients who are forced to wait as if this were normal! We have a commitment and waiting hours for an appointment is disrespect. (Original) Experiência péssima. O médico chegou 40minutos atrasado e tive de cancelar pois já estava há 1h esperando e não fui chamado. Acho uma falta de respeito com os pacientes que se vêem obrigados a esperar como se isso fosse normal! Temos compromisso e esperar horas para uma consulta é desrespeito.

Excellent service from the beginning until the end of the exam. Clean and organized room. Includes face towel and bath towel. Covered garage. Breakfast after the exam. I really liked it.

(Translated by Google) I love the Clinic and the medical staff. But the secretaries leave a lot to be desired. They complain all the time. That things don't work out for them. Bad energy. From answering the phone to face-to-face. One today told a patient that she must have lied that she wasn't good to not work. Right now you're complaining about Dr. I'm still here and they're complaining and complaining. For God's sake, you don't want to work from the opportunity for those who are full of energy. (Original) Adoro a Clínica e o corpo médico. Mas as secretárias deixam muito a desejar. Reclamam o tempo todo. Que as coisas não dão certo pra elas. Uma energia péssima. Desde o atendimento pelo telefone como presencial. Uma hoje falou pra um paciente que ela devia ter mentido que não estava boa pra não trabalhar. Agora mesmo esta reclamando do Dr. Estou aqui ainda e elas estão reclamando e reclamando. Pelo amor de Deus não quer trabalhar da oportunidade pra quem está cheia de energia.

I needed to undergo polysomnography 3 times, on each occasion, I was treated very well, from the service at reception, to monitoring the exam, everyone was always friendly and attentive.

A infraestrutura é excelente e a simpatia das meninas da recepção também. Porém o atendimento via whats é péssimo!!! Não respondem, estou tentando agendar consulta e nada. Se é por motivos de muitos atendimentos, pelo menos poderiam avisar que logo entrarão em contato, mas nem isso.

Não sei pq existe atendimento via whatsapp, se não respondem e quando respondem são mau educados !!! Minha esposa está tentando marcar exames visualizam , respondem quando quer fala dia que tem agenda aberta porém até hoje não mandaram horário disponível e olha que vizualizam......... Aí liga na clínica, e percebe que o mau atendimento é geral ! Péssimo, lamentável.

Terrible, doctor Silvia Carolina ENT, rude, not attentive...I had to ask what each prescription she gave me was, she didn't explain the tests I had to do... When I saw a guy leaving her office and asking everything about her medications, I didn't understand, until I entered the room. If you're having a bad day, don't go to work.

Very archaic system, they don't update it, I spoke to a night nurse on 12/03/23 called Aline, very rude, with no desire to work, doesn't care about her patients, my husband went to do an exam that I don't even know if It will work, because he was just angry and very nervous, and the exam requires him to sleep peacefully It is worth mentioning that the accommodation is excellent, it is a great shame that they have bad staff

Excellent professionals and undelayed service. Consultation at the scheduled time.

Péssimo atendimento via Whatsapp. Não respondem nem a gentileza oferecida, isto é, "bom dia", "boa tarde", "muito obrigado", "tudo bem?". Uma pena pois, aparentemente, parece ser uma clínica de referência e excelência médica.

Agradeço a Dra Dorothy E. Zavarezzi, sempre atenciosa e prestativa. Não é todo médico que tem a sua paciência e humildade. As colaboradoras muito obrigado pela paciência, atenção e carinho. O local lembra um hotel.

(Translated by Google) Consultations are always late! The professionals are excellent, but there is always a delay of more than 1 hour for the service, I think it's a lack of respect. (Original) Consultas sempre atrasam! Os profissionais são excelentes, porém sempre há atraso de mais de 1h para o atendimento, acho uma falta de respeito.

(Translated by Google) Bad service, poor quality. They take too long to answer the call, and when they call, they don't solve the problem. to schedule exams (Original) Atendimento péssimo, de má qualidade. Demoram excessivamente a atender o chamado, e quando chama não resolvem o problema. Para marcar exames

(Translated by Google) Good care and education starts over the phone, then we have a nice tete-a-tete with the doctors. The infrastructure for conducting exams is fantastic (Original) O bom atendimento e educação já começa pelo telefone, depois temos um belo tete-a-tete com os médicos. A infraestrutura para realização de exames é fantástica

(Translated by Google) The professionals are good, but the wait is over 1 hour, even with a scheduled appointment, leaving the waiting room full in times of pandemic, total disrespect! (Original) Os profissionais são bons, mas a espera passa de 1 hora, mesmo com consulta agendada, deixando a sala de espera cheia em tempos de pandemia, desrespeito total!

(Translated by Google) My father received an impeccable service, from the first contact, through the bureaucratic procedures, where we have all the attention and flexibility of Silvia, who managed to get a great date to meet my father, within some schedule restrictions we had. On the day of the exam, the technical team was also very professional and attentive and, finally, Dr. Hélio himself was willing to send the result via WhatsApp, saving us from having to travel to Sorocaba just to get the result. Also, I consider the price of the exam to be fair. Thank you! (Original) Meu pai recebeu um atendimento impecável, desde o primeiro contato, passando pelos trâmites burocráticos, onde contamos com toda a atenção e flexibilidade da Silvia, que conseguiu uma ótima data para atender meu pai, dentro de algumas restrições de agenda que tínhamos. No dia do exame a equipe técnica também foi bastante profissional e atenciosa e, por fim, o próprio Dr. Hélio se dispôs a enviar o resultado por WhatsApp, nos poupando de ter de viajar para Sorocaba só para buscar o resultado. Além disso, considero o preço do exame justo. Muito obrigada!

The receptionist's service leaves something to be desired, provides incomplete information, is not friendly, and does not use the correct Portuguese language standards. It is discouraging to see the number of qualified people unemployed while finding professionals like this.

Whatsapp service is simply terrible lol, a bit of a case where only God is the cause.

Dr. Carolina Rassi Jorge, performed my surgery and she is wonderful in every detail, from the consultation, surgery and post-op, she is wonderful, I just have to thank her! Excellent professional!

Infraestrutura excelente. Limpeza impecável e atendimento de primeira qualidade. Exame completo. Parabéns!!

Gostei muito mesmo do Instituto Brasileiro do sono, fui muito bem atendido, e muito bem cuidado durante o exame, difícil ver um atendimento assim eu indicarei a todos, estão de parabéns!

O atendimento por parte das atendentes superou as expectativas, muito carismáticas, muito atenciosas, muito qualificadas, estão de parabéns!!!!

(Translated by Google) Very helpful, comfortable and clean place. Great place to take the exam. (Original) Lugar muito prestativo, confortável e limpo. Ótimo lugar para se fazer o exame.

Em todas etapas muito tranquilo, todas colaboradoras muito educadas e ótimas profissionais. Ambiente ótimo e lógico que uma noite tranquila.

Tive um atendimento exemplar, para marcar foi muito simples, recebi todas as informações necessárias e as atendentes/enfermeiras são muito prestativas, atenciosas e educadas. Todos estão de parabéns no Instituto, além de muito organizado e limpinho. Gratidão 🙏

(Translated by Google) Poorly trained and rude attendant, doesn't have the patience to work, resigns and makes room. (Original) Atendente mal capacitada e grossa, não tem paciência para trabalhar, pede demissão e abre espaço.

(Translated by Google) First quality professional treatment. Friendliness from scheduling to face-to-face consultations, where there was no waiting to be seen, avoiding crowded waiting rooms in times of pandemic. I went through surgery and in addition to the expected result, they contacted me the next day, which was a Sunday, to find out if everything was ok or if I needed something. Humanized treatment. No words post thank you. Eternal gratitude to Dr. Helio, Dr. Francis, Dr. Dorothy and the entire team. (Original) Tratamento profissional de primeira qualidade. Cordialidade desde o agendamento até as consultas presenciais, onde não houve espera para ser atendido, evitando salas de espera lotadas em tempos de pandemia. Passei por cirurgia e além do resultado esperado, me contactaram no dia seguinte que era um domingo para saber se estava tudo bem ou precisava de algo. Tratamento humanizado. Sem palavras posta agradecer. Eterna gratidão ao Dr. Helio, Dr. Francis, Dra. Dorothy e toda equipe.

(Translated by Google) I was very well attended by Dr Hélio Brasileiro, what a wonderful doctor!! He was very attentive to me and solved my problem, I am very grateful!!! (Original) Fui super bem atendido pelo Dr Hélio Brasileiro, que médico maravilhoso!! Foi muito atencioso comigo e resolveu meu problema, sou muito grato!!!

(Translated by Google) Dr Carolina Rassi, best physician in the universe, is a wonderful and dedicated professional. I've been a patient for about 10 years and I really trust and recommend it to anyone. Very good and organized clinic. (Original) Dra Carolina Rassi, melhor médica do universo ❤️ profissional maravilhosa e dedicada. Sou paciente já faz uns 10 anos e super confio e indico para qualquer pessoa. Clinica muito boa e organizada.

(Translated by Google) I was very well received, so I was safe to spend the night. Spacious room, comfortable cane Thank you for all your attention and care. (Original) Fui muito bem recebida, com isso fiquei segura em passar a noite. Quarto espaçoso, cana confortável Obrigada por toda atenção e cuidado.

(Translated by Google) From scheduling to taking the exam result, everyone was very attentive. The attendants on the day of the exam are super attentive and strive to make sure you have a pleasant night. Spacious room, very comfortable bed. Congratulations on the service and comfort of the place! (Original) Desde do agendamento até a retirada do resultado do exame, todos muito atenciosos. As atendentes no dia do exame super atenciosas e esforçadas para que vc tenha uma noite agradável. Quarto espaçoso, cama muito confortável. Estão de parabéns pelo atendimento e conforto do local!

On this date I was attended to by employee Angela Mattos who demonstrated a high degree of professionalism and respect for the dignity of human beings. When registering, she noticed that Unimed had not issued authorization to carry out the exam. I showed Angela that my Unimed application was authorized and she continued trying to resolve it without sparing any effort. When the time for the exam arrived, she asked me to come in and take the exam and that she would continue resolving the Unimed issue. I went in for the exam and was seen by doctor Silvia Carolina, whom I also congratulate for the brilliant attention she gave me. Upon leaving the exam, I was advised by Ângela to go to the nearest Unimed and request a printout of the authorization, which was done and the pending issue was resolved. Congratulations ANGELA, for your professionalism and respect for the dignity of human beings, an example to be followed by all of us. Thank you very much for your service and may God continue to bless you always.

Thank you Fernanda for understanding the patient's side, the exam was carried out and they treated me very well...

Exceptional service

Wonderful, the employees are great