Was told I could exchange gift that husband bought recently. Instead of exchange-Dave suggested adding a jump ring. I was perplexed when told I needed to pay $45 for something that I was not told there would be a charge for in advance. In addition to NOT being told there was a charge, I assumed after spending over thousands of dollars there over the years that a good businessman would provide this service as courtesy, because now, he has lost our business. Injury to insult was Dave’s dealing with me as if I were a child about how he needed to support his staff, did I think it would be free…(?).

I had a watch that had stopped working, and went to ask to have the battery replaced. They did the battery change, I paid, and then just after I stepped out of the store, I realized the watch still wasn't running. I went back in, stated the problem, and the service person said that there was moisture in the watch that meant it wasn't going to work again. I feel that if they had known the watch wasn't functional, they should have told me that before changing the battery and taking the money for it knowing that the battery change wouldn't help. (I don't blame them for not offering a refund once they did the change, though, since they did furnish the battery and do the labor.)

Starting in the winter of 2017, Schooley's took me under their wing and welcomed me to the family for my first job! Their patience and dedication towards helping every customer as best as possible is what makes Schooley's so unique and personal. I couldn't recommend them enough!

Schooley's is a family-owned local business so for starters, you can't go wrong! The staff is always friendly, knowledgeable, and extremely helpful. Whatever you are looking for in a jeweler- they are it! If you need a watch battery to be replaced, a necklace repaired, custom work, or a special gift, they are hands down pleased to help! Finding exceptional jewelers who can be trusted is not easy. From the great customer service to high-quality bench work to beautiful pieces, you cannot go wrong. They have a large selection of unique jewelry at competitive pricing, as well as estate jewelry for those that love a rare find like me. They truly care about repairing broken jewelry just as much as they care to help you find the perfect diamond. They are all about making sure you're satisfied. They make sure to make every transaction a smooth one. I’ve had several pieces custom-made, and each time the turnaround time is remarkably quick and the craftsmanship impressive. As an added bonus, the window displays are stunning, the gift wrapping is gorgeous and during the Christmas holiday they have the perfect photo prop out front during store hours. This is always my favorite place to stop during festivals! Down to every tiny detail, they make sure that beautiful memories happen ❤️

Customer service was excellent and super helpful. From the start, a different watch expert working at another jewelry store in Ithaca recommended them as they did not have what I needed. It is always a good sign when competitors in the same industry are confident enough to make recommendations to another store. Schooley's team was very inviting and friendly from the start with an immediate greeting as soon as I walked through the door and then directed to the right person as soon as I said why i was there. The man who helped me was thorough and friendly. I received the information I needed about my new Apple Watch band and purchased a new one to replace it based on the logical recommendation made and hands on education I was given. I would absolutely recommend this place for their customer service alone without even diving into the details of the products expertise they have there.

Best watch repair and sales in Ithaca. I've trusted David to deal with cleaning and battery replacement and other maintenance on two watches for nearly 25 years now (one not particularly common -- an Audemars; the other has the Schooley's branding but is from a Swiss watchmaker too) and he simply is sensational. I've watched him working with clients who are shopping for jewelry too, and he is patient and attentive and really cares. This is a family operation, and I sometimes have worked with his wife or son when he wasn't available... Couldn't recommend them more highly.

Dave did an excellent job of fixing my necklace and my mom's necklace. It's wonderful doing business with Schooley's. My grandmother did business with them when she was alive. Will definitely continue to go here.

We set up a appointment with Dave. We were looking for a men’s wedding band and to fix her engagement ring that had a diamond fall out. He was welcoming and knowledgeable on her ring and how to fix it, along with finding myself the perfect ring for our wedding coming up shortly. Thanks again!!

Schooley's took wonderful care cleaning and resizing a family ring. We worked with very knowledgeable staff who were able to add to the story.

A storied and locally owned institution. It’s great being able to do business with somebody who you bump into dropping off kids at school. I don’t think I’ve ever bumped into Jeff Bezos. Did I mention that they are consummate professionals? That does occasionally cost a nominal fee. Come on Ithaca. Don’t begrudge your neighbor and honest living.

This is a great family owned and run shop. I needed some work done to my watch. They not only met my expectations, but exceeded them. They're honest and straight forward and did the repair very quickly. Highly recommended. Big thanks to Schooley's.

I went to Schooley's last year to have my grandmother's gold engagement ring repaired, as I wanted to use it as my own wedding ring. The ring was from the 1940's, and had been worn & loved for decades - meaning the band was incredibly thin and warped. Schooley's was able to seamlessly replace the damaged part of the band, fixed some smaller cracks, and cleaned the ring up. It looks beautiful, and you wouldn't ever know it had to be repaired. They were quick, kind, and did a great job! I would definitely recommend them.

Unprofessional and very rude to say the least I sent my 🌈 friend here to get a present for their significant other and come to find out they were using homophobic slurs while he was trying to shop..just awful.

I needed a couple links taken out, and the bracelet needed to be reassembled. I was shown a few of their beautiful pieces, and within 4 to 5 minutes my watch was around my wrist. Great service and hospitality!

Called to inquire about having a watch sized down. The female who answered was very quick as if my call was an inconvenience and spoke down to me. Went to Mansour instead, they offered a pleasant experience.