5/5 Angela J. 1 year ago on Google
I
am
really
giving
the
manager,
Murad
5
stars,
the
hotel
4.8.
Made
it
to
the
hotel
after
15
hours
and
we
were
exhausted
to
find
out
that
our
reservation
was
charged
without
my
knowledge
or
permission
by
Chase
Travel.
Murad
worked
with
me
to
try
to
get
the
issue
resolved.
He
actually
talked
to
Chase
to
try
to
get
the
issue
resolved.
Chase
made
several
promises
they
did
not
keep.
Murad
went
up
and
beyond
numerous
times
to
try
make
our
vacation
enjoyable.
He
was
very
understanding
with
the
circumstances
due
to
the
mistake
and
offered
many
options.
Liana
and
Muhammad
who
worked
at
the
front
desk
were
not
as
helpful
and
did
not
seem
to
want
to
help.
Actually
Mohammed
appeared
to
take
pride
in
running
up
to
us
to
give
us
bad
news
with
no
apology
at
all.
The
hotel
is
nice,
nothing
amazing.
However,
you
have
access
to
2
other
hotels,
The
JA
Palm
and
The
JA
Lakeview
hotel
which
are
in
walking
or
golf
cart
distance.
The
JA
Lakeview
was
very
nice.
All
of
the
hotels
are
very
clean.
The
ocean
view
was
great.
Staff
was
very
nice.
Gabriel
was
very
friendly
and
helpful.
He
always
greeted
us
with
a
smile
and
asked
if
we
needed
anything.
If
he
saw
us
with
bags
he
would
immediately
grab
them
and
take
them
up
to
our
rooms.
The
food
could
be
okay,
but
it
was
NEVER
hot,
at
least
at
the
buffets.
I
would
book
again
with
JA
The
Beach
Hotel.
I
think
we
could
have
had
a
better
experience
if
Chase
did
not
mess
up
the
reservation.
You
will
need
to
book
your
stay
longer
than
7
days
if
you
are
flying
from
the
US.
You
lose
2
days
coming
in.
The
flight
is
15
hours
(direct)
from
Texas
then
they
are
9
hours
ahead
of
Central
time,
practically
2
days.
And
it
is
an
hour
away
from
Abu
Dhabi
and
hour
away
from
downtown
Dubai
where
you
can
see
the
tallest
building,
Burj
Khalifa
and
the
largest
mall.