Delta Hotels by Marriott Jacksonville Deerwood image

Delta Hotels by Marriott Jacksonville Deerwood

Hotel

😠 We experienced the worst service at this location from Janet at the front desk. The lady at the front desk was unable to assist us and seemed quite unfriendly and mean because we arrived late after midnight. She mentioned that the system was down eventho she was able to take calls and seems to be no... People often mention hotel,


Address

4700 Salisbury Rd, Jacksonville, FL 32256, United States

Website

www.marriott.com

Contact

+1 904-281-9700

Rating on Google Maps

4.30 (59 reviews)

Open on Google Maps

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mohamed A. 3 months ago on Google • 9 reviews New
    We experienced the worst service at this location from Janet at the front desk. The lady at the front desk was unable to assist us and seemed quite unfriendly and mean because we arrived late after midnight. She mentioned that the system was down eventho she was able to take calls and seems to be normal
    2 people found this review helpful 👍

  • 1/5 Myassar H. 3 months ago on Google • 33 reviews New
    Our interaction at this hotel was disappointing. We encountered a terrible experience, primarily due to the unprofessional and unfriendly behavior of Janet at the front desk. Despite presenting our confirmation email and the hotel receiving a call from our reservation source, she refused to let us check in. This experience has left a lasting negative impression, and I won't consider returning to a Delta hotel because of this incident It seemed like she wanted to punish us for arriving late. We had to go stay somewhere else and pay high rates.
    1 person found this review helpful 👍

  • 2/5 Amy S. 3 months ago on Google • 45 reviews New
    After staying for several days, the front desk person asked if we would be staying over or checking out. I said that I thought we were planning to check out and went upstairs to discuss it and we decided my granddaughter and I would stay over 1 more night. When I went down with my granddaughter to go get breakfast, I let the front desk know that I was going to stay one more night. When I called my daughter to ask if she wanted me to bring back something to her before she left, the police were banging on the door to inform her that management was requesting us to vacate the premises. I called since it was in my name and the woman who answered the phone said that the man I spoke with was unavailable. Upon asking what was going on she said that the police came because they found stolen property on the premises. I asked what that had to do with us, were they accusing us of being thieves because the officers never mentioned anything about stolen property only that they were requesting us to leave she had nothing to say. When I arrived back at the hotel to get my daughter, my granddaughter needed to go to the restroom. As I entered the gentleman ducked behind the wall when he saw me. I smiled and said "That's right you should be ashamed of his actions" and kept walking to the restroom. He replied that he didn't have to talk to me since I was no longer a guest at the hotel! Also, if you plan on eating breakfast at their deli, bring a card, no cash accepted. Plan to pay a high price 2 breakfast burritos and 3 drinks was over $40.

  • 5/5 brandon f. 4 months ago on Google • 20 reviews
    You can very much tell this was a best western. However they did a very good job remodeling. The delta pantry is amazing and I hope they always keep it stocked and available. The lobby is gorgeous. The pool is a little trashy looking but overall this is a very nice hotel I will come here for now on for my business trips.

  • 2/5 Misty W. 5 months ago on Google • 10 reviews
    The hotel has been renovated, but they aren't well maintained and we had to switch from first room checked in. Rooms have mildew smell, service is the ABSOLUTE worse from staff we interacted with and just to get a working iron seemed to be an impossible ask!! DO NOT BOOK HERE!! You'll not be pleased with your stay!!


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