They are trying to provide kind and good service.But the rooms, air conditioners, beds, and towels were all old and smelly. There are many foods in the morning, but it doesn't taste good. Even the nasi goreang was not delicious in room service food. I won't recommend it.It has the advantage of being close to KemangMall.

The staff are lovely and the best part of the hotel. The location as well is great. The breakfast is acceptable. The building itself is very tired though. Sofa in the room not clean. Didn’t want to sit on it. Lots of bumps and bruises in the room. I think there are fresher alternatives in Kemang. Therefore, I would not stay here again, especially in the suite room.

1. We order Grand Deluxe, but no View and very noisy that u can sleep until 2 am. 2. The room and the pillow so dirty.

This hotel is very dissapointed in service. Today i made booking for 5 night from tonight until 5 nights ahead. But somehow i made mistake for booking date. My voucher (via traveloka) stated start 11-16 august 2022 instead of 4-9 august 2022. I tried to explained to the receptionist that i've made wrong order and ask their help to contact traveloka to changed the date. I inform to him previously i had same case and could clear with hotel staff help (i show him evidence as well). But the receptionist just said he can not do that without any effort/willingness to help. He only gave a reason because my voucher is non refundable so i can make any change and i should keep on my schedule or should let my money gone ! It's very DISSAPPOINTED ! I stay this hotel in many times i visit jakarta but they treat their customer like this ?? I asked further do they have available room ? They said have, but just can not help as my proposal. Sorry to say, this last time i made booking with this hotel because many other hotel will treat their customer better for sure !!

Very loud band plays til 2AM so loud guest room windows shake, door knobs vibrate, image in mirror distorts “with the beat” making sleep or concentration, impossible. Rooms are large. No balconies. Windows don’t open. Controls for lights AC etc on 20 year old bedside consule antique but still work. Smell of room musty. Toilet requires multiple handle jiggles to turn off. Location excellent. Everything close-by. Hotel needs a renovation modernization until that’s done don’t overpay here! Our room around 400.000 (about USD$30) which is about right for the condition/quality of this older property. WiFi strength mixed depending on where in this large property.

Went here for an event once. The staff were friendly and the food was excellent. Only the lobby was crowded sometimes when holding an event, afraid it might be bothering the guests. The Wi-Fi connection was buffering at some points in several devices.

We had a repatriation stay here and I have to admit it was the worst experience I’ve ever had staying in the hotel. Room was old, no hot water, almost no staff speaks english, broken bed, windows can’t be opened and the worst thing was meal we were served. Disaster

Top location. Rooms bit aging but spacious and good sound insulation. Buffet dinner good and breakfast buffet complete! Staff efficient and smiling!

The hotel is strategically located within the Kemang area, which is an expatriate meeting hub in southern Jakarta. The hotel serves also meetings, conferences and expositions. The hotel is well kept albeit aging with time, the concept is modern with a pleasant ambience.

I told the room boy not to clean up my room this morning as he asked at the door. But when I came back from swimming he was there cleaning & I told him I'm going to check out anyway. I need to shower but all towels are gone so I call him to get another one. I've realized that my belongings were moved from the time I left the room, like he had a sneak peep checking them. Then by 12 pm check out time as the time I'm done with my shower he belled the door back. It was so unconvenience, rushing the customer like this. Even cleaning the room while customer answered not to.

A classic hotel in South Jakarta. The meeting room is good yet the food is not too various. The drinking water is also not refilled.

Went here by end of 2021 On the lower floor, there is an interesting art exhibition that would appeal to photography enthusiasts, making it a suitable choice for those looking for a staycation. The room design is quite ordinary and may appear somewhat outdated, but the advantage is that they are quite spacious, and there are several comfortable sofas available.

Went here for company workshop, so my experience was mostly towards their meeting rooms and facility. Meeting room: standar, wifi connection good enough Food: coffee break selection okay, lunch selection was average Other facilities: toilets need improvements. The location of toilet in lobby area was way too far and very old. Tissue sometimes not being stocked up I really hope this hotel can have some more proper renovations because of their strategic location

Nice spacious rooms. Toilets are good. location is great as right next to the mall and good restaurants and cafes. Staff are very professional and friendly. Breakfast spread is excellent with a good variety and spread. Overall, would reccomend anyone to stay here.

The room is super rundown, very old and low maitenance. But, the staff very trained suit for 4 stars hotel. Abit noisy because I was there when they had wedding.

Nice hotel in a big street, the room need renovation or more cleaning, the size is quite good, the parking is easy to access. Next to the hotel many restaurants, coffee or market. It’s a good place to stay in kemang.

Very Bad experience at the Gran Kemang Hotel, the hotel is in a bad state for a 4 stars hotel (walls and the carpets in the corridors). The hotel wifi did not work inside my room, I had to stay in the corridor to have some low quality wifi connexion to work. The rooms do not have drinkable water dispensers (tap water is not drinkable in jakarta), you have to buy the pricey small water bottles from the hotel if you want to drink water. Clearly not a 4 stars hotel, not worth it.

I really like their location, it's near kfc, lawson, and also indomaret alfamart. It's very close to kemvill's mall. The room is wide, and their service is good. At that time I'm in here, i was complaining about their blankets, and then they immediately changed it. Good work.

Perfect location right in the middle of kemang for all your needs , shopping , food,all within easy level walking,even a shuttle bus to the lipo shopping mall. The staff from security to the management are super friendly and helpful.the breakfast is first class too.

I didn't take photos because I came here for a moment to visit my cousin who stayed there for 3 nights. I found something intriguing about this hotel. Google said it is 4 stars hotel but what I discovered was a dim and old hotel. Let's say that the lobby and restaurant are wide and luxurious. They even display various wines. But the room itself was nothing special, tbh, like a 2 stars hotel I have visited in Jambi. But the hospitality from the hotel staff was actually nice. Perhaps the high price is coming from the hotel location itself? Idk.

We have meeting here..almost a week..the meeting room quite standard but our team was happy because the lunch in the restaurant..the food is good and many choices...they have 2 food stall also..changes every day...and we always save the hot pudding choco with ice cream..

I had the worst time at this hotel. It had not been cleaned at all and was horribly dirty. The hotel pictured when making a reservation is fake and a scam.This bathroom in the junior suite room is absolutely terrible.

Love the hotel. To European standards cheap. Good breakfast. Nice rooms. Clean but in need of some renovation.

Having an event here. Coffèe break snacks are good. Hotel surrounding very silent and cozy. The access to this hotel are not recommended, cause the size of the road and so on.

i’ve been here for 2 days for NYE. I called the house keeping few times to clean room, but there’s no response. i’ve pressed the “make up” button before i leave for hours. and the night i came back, my room’s not cleaned up yet. i think this is the most terrible 4-stars hotel i’ve ever seen so far. and remember, this hotel is located at South Jakarta but doesn’t feels like it

Five stars for the location and Prayer Room. Somehow I was lost on my way to the meeting room (from the basement). Oh.. They need to provide lifts for some meeting rooms, not all have the ability to use the stairs

On 27th Dec 2021, I reserved one room in GrandKemang on New Year’s Eve, using Agoda. On 31st Dec, My daughter (2 y.o) and I arrived at 5. p.m at the hotel. We came from town, outside Jakarta. We then went to the reception to do the check-in. But I was so frustrated to learn from the receptionist (William) that he could not find my reservation. This problem was so unbelievable! I had received the confirmation from Agoda, and it HAS BEEN PAID IN FULL. Then I asked him to check again with Agoda. He said the fault is in Agoda, that Agoda has not confirmed the room to them or paid them. I don’t know if this was the real problem since it was in their reservation system. However, as the customer, I never expected this kind of thing to happen. Particularly since I already paid in full, and it was new year’s eve, it would be hard to find another hotel. Not to mention, traffic in Jakarta would be so crowded on that night for my daughter and me to wander around and find an available hotel. My daughter and I stood in front of the receptions for about 1 hour! Nobody offered us to sit and find the solution. They also let 4 – 5 other persons queued behind us. Unbelieve! They could add another check-in counter or at least ask them to sit while they resolve my issue. I still can’t believe how they treat the customer. Since I didn’t find any solutions offered by the receptions, I asked to talk to the manager. Then the manager finally offered my daughter and me to sit. He again emphasized that this was Agoda’s fault and had nothing to do with them. I asked him if he could help me find another hotel, and he said I needed to wait for the Agoda’s PIC to contact me. Is it that difficult, Grand Kemang? Could you just help a mom and a daughter to find a place to stay? If you help me do so, I will consider paying on my account for the new hotel! But you did not. The manager also said that the only help he could offer was to contact Agoda related to this issue. Then the Agoda team would contact me. However, I did not receive any phone or email until around 7.15 p.m. It was also when I finally decided to leave the hotel, as my daughter was already tired of waiting for something uncertain. Then finally, Agoda emails came at 7.30 p.m., offering the refund and finding another accommodation. But I think it was too late. I was already tired of the lousy service from both of them. I will never reserve any room from Agoda and Grand Kemang. And for Grand Kemang, if you think Agoda is a bad travel agent (as per your suggestion in our discussion), why would you still collaborate with them? You would disappoint your next customer. Or maybe the customer is in that priority for you? In the end, I just want to say thank you to Agoda and GrandKemang for making the worst new year’s eve for my daughter and me!

Cool place! They have some kind of art gallery in the lobby. Check-in was fast and accomodate my needs. Strategically located in the bustling Kemang area. Parking area rather large, but because many guests, we ended up parked in basement. No big deal. The room was spacious, but quite old. And they give me view to other building wall. Not comfortable to open my room curtain. For breakfast, i didn't taste i, because they can't deliver our breakfast to room. Well, i guess because they're so busy that morning, since there was lot of government event there.

Old and fancy hotel, but need under construction for the car park

Great stay in the heart of kemang. Front desk staff exhibit excellence in customer service. Breakfast was delicious and lots of options. Definitely will come back again.😄👍👍👍

Rooms are poorly maintained. Noisy music from outside makes it impossible to sleep. Toilets are dirty and not well equipped. Liquid soap is provided but nowhere to place it in the shower. You have to put it on the floor and pick it up each time. No attention to detail.

Located on the heart of kemang, south jakarta, with many places to go around in walking distance.. It is a nice place when you've already there.. But the effort to be there is another different story.. You will face a common high traffic congestion.. Now about the property. Usually it was a nice place to spend my weekend. Spacious and clean room, well decorated.. I only have one complaint about watter supply in bath room.. The shower was too weak in room 346. Other than that, I have nothing to complaint. But.. It was last month. This month, they ask a deposit @Rp. 300.000 per stay, which is not really convenient for me. Im looking forward to find alternatives cos this "new policy".

The rooms need a face-lift as they look very old and smell quite badly. It's a lovely Hotel but just needs some TLC to bring it back to life

Good place to stay. Very clean and tidy rooms and the breakfast options and also awesome. You can explore a lot of cafés and restaurants around as the hotel is located around a lot of them.

Very poor service I come to reception and met the lady who incharge, I asked local phone number, she just asked me back to check the number through google.. WHAT ? then i send email to Director of sales just give suggestion for FO staff to improve so they can feel "own and have soul" to serve as its represen the brand, but no respond as well. I hope team can improve the service and owner Bpk Kemal notice this small things, because impact for hotel itself

Hotel is clean, Staff friendly, Room Service is fast. Kemang is really good place for staying.

A three stars hotel in the middle of Kemang, South Jakarta. The rooms are spacious, the service is quite good, as well as the F&B with affordable price. However, the hotel surrounding is prone to flood. Whenever there's heavy rain that lasts for hours, expect to get stuck going in or out of the hotel.

1. Shower needs improvement. Hot water is not that hot. 2. Room service - excellent. 3. Breakfast - needs improvement. Not many choices of food.

One of the worst hotel experiences was this one. I asked them to clean the room twice, but when I woke up, there were several bite marks from bedbugs, dust all over the place, and the carpeting had not been properly cleaned. I had to phone the staff three times before someone arrived, which shows how terrible the service was. There would be a concert that went on all night, keeping the lights in your room from letting you sleep. I discovered one of the keycards belonging to a former guest who had slept in my room, proving how well-kept the space is by the staff! Me and my family do not recommend for anyone to stay here and to find a better place somewhere else.

The hotel is very old and basic and needs renovation especially in the bathroom area. Upon check in, you are asked to deposit cash for guarantee. It is located across Kemang Mansion which contains Kem Chicks and in a walking distance from McD. Other recommended places around? not much.

From the first impression of front staff,then registration desk,bell boy,Greet,Smile,helpfull only one words Awesome. Clean room,So ***** Star For Grand Kemang Hotel,Keep it Up as Hotelier.