1/5 Eldhianto Maulana J. 1 year ago on Google • 14 reviews
For
me,
the
integrity
and
assurance
of
service
is
the
most
important
aspect
in
hospitality.
Cordela
management
today
failed
to
do
that
Checked
in
10
feb
1am,
asked
the
front
desk
if
i
can
borrow
the
iron
for
my
shirts.
He
said
it's
not
available
to
be
borrowed
but
i
can
notify
the
housekeeping
to
do
the
ironing
tomorrow
morning,
and
he
said
that
it
was
part
of
the
service
included
in
their
pricing.
In
the
morning
i
was
in
a
rush
for
work,
so
i
called
housekeeping
and
tell
them
can
do
the
rush
order
in
10
min
(it's
just
ironing
1
shirt
and
1
pants),
the
house
keeper
yes
he
could.
However
it
took
them
almost
1
hour
to
finish,
i
tried
to
call
the
housekeeping
and
the
reception
and
inconveniently
they're
unavailable.
I
was
pondering
if
i
should
just
go
to
the
reception
in
my
underwear
(and
almost
do
that).
So
my
cloth
arrived
late,
i
missed
my
important
meeting
timeline,
and
they
still
charge
me
for
the
ironing.
So
clever
usage
of
word
from
the
desk
that
when
they
mean
it's
part
of
the
price,
they
mean
they
will
add
additional
pricing
and
not
included
in
the
room
price.
Such
a
scumbag
move
from
the
management,
bad
score
for
not
being
honest
to
your
customer
and
overall
bad
services.
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