1/5 Muskan P. 11 months ago on Google
I
recently
had
the
unfortunate
experience
of
staying
at
Ramada
Hotel
and
I
must
say
that
I
am
extremely
disappointed
with
the
level
of
security
and
service
provided.
My
stay
was
marred
by
a
terrifying
incident
that
left
me
feeling
unsafe
and
uneasy.
During
our
stay,
my
companions
and
I
encountered
a
distressing
situation
where
an
individual
who
was
not
a
guest
at
the
hotel
followed
us
on
the
corridor.
It
was
evident
that
he
had
accessed
the
elevators,
which
was
both
alarming
and
perplexing.
When
we
confronted
him,
he
became
argumentative,
escalating
the
already
tense
situation.
In
response
to
this
incident,
we
immediately
contacted
the
hotel's
security
team,
expecting
swift
action
and
reassurance.
However,
to
our
dismay,
the
security
staff
was
reluctant
to
acknowledge
that
there
was
a
breach
in
their
security
measures.
They
seemed
adamant
in
denying
any
responsibility
and
did
not
take
any
meaningful
action
to
address
the
situation.
Their
lack
of
urgency
and
failure
to
apologize
only
added
to
our
frustration.
The
fact
that
the
hotel's
security
system
allowed
unauthorized
individuals
to
roam
freely
in
the
premises
is
simply
unacceptable.
It
left
us
questioning
the
safety
of
not
only
ourselves
but
also
other
guests
who
may
have
encountered
similar
issues.
A
lack
of
a
sincere
apology
or
a
genuine
effort
to
rectify
the
situation
further
highlighted
the
hotel's
disregard
for
guest
safety
and
their
duty
of
care.
As
a
guest,
I
expected
a
certain
level
of
security
and
professionalism
from
Ramada
Hotel,
and
unfortunately,
my
expectations
were
not
met.
I
cannot
stress
enough
how
unsettling
and
irritating
it
was
to
deal
with
such
negligence
and
apathy.
Based
on
this
experience,
I
regretfully
cannot
recommend
Ramada
Hotel
to
others
until
they
address
these
glaring
security
concerns
and
improve
their
customer
service.
It
is
essential
for
hotels
to
prioritize
the
safety
and
well-being
of
their
guests,
and
in
this
case,
Ramada
Hotel
fell
far
short
of
expectations.
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