1/5 T N. 1 year ago on Google
(Translated
by
Google)
Other
reviews
said
that
low-grade
rooms
were
bad,
The
special
room
was
the
worst.
Considering
corona
and
convenience,
we
made
it
a
special
room
with
a
cypress
bath
in
Kiokekan.
However,
the
door
of
the
cypress
bath,
which
is
essential,
did
not
close,
the
shower
did
not
come
out
(there
was
only
paper
in
the
room),
there
was
no
one
to
guide
me
to
the
room,
and
there
was
no
explanation.
In
this
case,
there
is
no
point
in
choosing
a
special
room
with
a
bath.
There
were
no
yukatas
of
a
good
size
in
the
room,
and
they
were
"out
of
stock"
in
the
hallway.
This
is
the
first
time
I've
had
a
special
room
like
this.
Even
at
ordinary
inns,
if
you
call
them,
they
will
bring
them
to
your
room
for
elderly
guests.
It
can't
be
helped
that
the
room
is
small
and
old,
but
the
walls
near
the
ceiling
are
corroded,
the
walls
are
peeling
off,
the
contents
are
popping
out,
and
mold
is
growing.
If
it
was
a
room
like
this,
it
would
have
been
nice
to
have
a
normal
cheap
room.
It
was
inconvenient
because
I
had
to
drive
my
car
to
a
parking
lot
far
away.
At
another
inn,
they
will
give
you
priority
to
park
in
a
good
place,
and
if
you
are
far
away,
the
staff
will
carry
your
car
and
luggage.
I
got
it.
Due
to
the
extension
of
the
prefectural
discount,
many
people
have
come
to
stay,
and
they
may
not
be
able
to
respond
politely
to
each
and
every
one
of
them.
Aiming
for
a
time
when
there
is
no
prefectural
discount,
we
had
applied
to
enjoy
a
special
room
at
a
luxury
inn,
but
suddenly
it
was
decided
that
the
prefectural
discount
would
be
applied,
and
many
other
people
rushed
in
saying
that
we
could
stay
cheaply.
I
was
dissatisfied
with
being
treated
carelessly.
(After
checking
other
reviews
carefully,
it
seems
that
it's
not
terrible
because
it's
the
prefectural
discount
season,
but
it's
usually
like
that.)
The
bath
in
the
room
is
useless,
so
I
had
no
choice
but
to
go
to
the
famous
open-air
bath
introduced
in
magazines,
etc.,
but
it
was
broken?
You
can't
use
it,
or
you
can't
use
other
open-air
baths
as
well.
In
addition,
other
customers
who
were
with
us
in
the
bath
also
complained,
but
the
inside
of
the
building
is
difficult
to
understand,
and
there
is
definitely
a
lack
of
guidance.
It
would
have
been
nice
to
be
able
to
take
care
of
each
person
individually,
but
when
many
people
stay
and
it
becomes
almost
"self",
it
is
too
unfriendly.
There
is
also
a
prefectural
discount,
and
if
it
wasn't
a
special
room
with
a
cypress
bath,
I
would
have
been
convinced
that
it
would
be
like
this,
but
the
treatment
is
bad,
I
can't
use
the
cypress
bath,
and
the
room
is
not
the
worst,
so
this
is
a
normal
hotel
room.
It
would
have
been
better
to
have
When
I
checked
out,
the
staff
told
me
from
above
that
I
was
lucky
to
be
able
to
stay
in
a
room
that
I
wouldn't
normally
be
able
to
stay
for
at
this
price
for
prefectural
residents.
Even
if
you
use
the
prefectural
discount,
the
price
is
higher
than
your
favorite
hotel
with
good
treatment.
It
was
room
which
had
high
grade
by
far
while
we
stayed
so
far,
but
treatment
was
the
second
from
the
worst.
(The
first
one
is
the
I*en
Hotel,
but
the
price
is
cheap
over
there,
so
I
felt
like
I
couldn't
help
it.)
If
you
can't
use
the
cypress
bath,
I
would
have
liked
a
response
such
as
lowering
the
price
to
the
same
rate
as
a
room
without
a
bath.
Just
because
it's
a
special
room
doesn't
mean
it's
large
or
high
quality.
As
mentioned
above,
it
was
a
terrible
room
that
was
extremely
unsanitary.
Regarding
the
special
room
with
a
cypress
bath
that
is
too
terrible
from
the
questionnaire
at
the
time
of
checkout
and
the
inquiry
column
on
the
website,
regarding
the
provision
of
an
old,
narrow
and
unsanitary
room
as
a
special
room
that
cannot
use
the
cypress
bath
on
the
signboard
questions,
complaints,
etc.
I
wrote
down
my
phone
and
e-mail
contact
information,
but
if
it's
a
long-established
Tamura,
at
least
I'll
have
to
ask
for
some
kind
of
apology
for
not
being
able
to
use
the
cypress
bath
while
keeping
the
fee.
I
thought
that
it
might
be,
but
since
there
is
not
even
a
reply,
I
will
attach
this
evaluation.
(Original)
他の口コミで、低グレードの部屋はダメとありましたが、
特別室も最低でした。
コロナや利便性を考慮して木桶館の檜風呂付の特別室にしました。
しかし、肝心の檜風呂が扉は閉まらず、シャワーが出ない(部屋に紙が置いてあるだけ)とか、部屋に案内してくれる人もなく、何の説明もありませんでした。
これでは、せっかく風呂付の特別室にした意味がありません。
部屋には良いサイズの浴衣の用意がなく、廊下にも「品切れ」、持ってきてもくれないので、結局、自分で一階まで取りに行きました。こんな特別室は初めてです。普通の宿でも、電話すれば、高齢の客のために、部屋まで持ってきてくれます。
部屋が狭くて古いのは仕方がありませんが、天井近くの壁が腐食して、壁がはがれ、中身が飛び出し、カビが生えているのとか、寝た時に見えて、本当に不衛生な感じで、こんな部屋なら普通の安い部屋にすればよかったです。
車も遠い駐車場まで自分でもっていかなくてはならず、不便でした。
別の宿では優先的に良い場所にとめさせてくれたり、遠くの場合はスタッフさんが車や荷物を運んでくれたり、特別室でなく、普通の部屋でも、もう少し心のこもった対応をしてもらえました。
県民割が延長され、多くの人が泊りに来ていて、一人一人に丁寧な対応できず、「安く宿泊させるのだから」という思いがあるのかもしれませんが、
県民割がない時期を狙って、高級旅館でゆっくりと特別室を満喫したいと申し込んでいた我々には、急に県民割が適用されることが決まり、安く泊まれると駆け込んできたその他大勢と一緒にぞんざいに扱われてしまうのが不満でした。
（後で他の口コミなどをよくよく確認したら、県民割の時期だからひどいのではなく、普段からそんな感じらしいです。）
部屋の風呂がダメなので、仕方なく、雑誌等で紹介されている有名な露天風呂に行こうとしたら、壊れて？使用不可だったり、他の露天風呂も貸し切りになって使えないとか。
それに、お風呂で一緒になった他のお客さん達も文句を言っていましたが、館内は分かりづらく、案内が決定的に不足しています。
一人一人を細やかに対応していた時にはよかったのでしょうが、多くの人間が泊まり、ほぼ「セルフ」になってしまうと、あまりに不親切です。
県民割もあり、檜風呂付特別室でなければ、こんなものかと納得もできたでしょうが、待遇も悪い、檜風呂が使えない、部屋も最悪ないので、これなら、普通のホテルの普通の部屋にした方がよかったです。
チェックアウト時、スタッフさんに、普段泊まれないような部屋に、県民割で、この値段で泊まれて、ラッキーですよみたいな、上から目線で言われました。
県民割を使っても、これまで泊まった、待遇の良いお気に入りホテルなどよりも高い値段ですが。
これまで泊まった中で、ダントツにグレードの高い部屋でしたが、待遇は最悪から2番目でした。（1番目は伊○園ホテルですが、あちらは値段が安いので、仕方がない感じでしたが）
檜風呂が使えないなら、風呂付でない部屋と同等の料金に下げてくれるとかの対応が欲しかったです。特別室だからといって広いわけでも、上質なわけでもないです。上記の通り、不衛生極まりない酷い部屋でした。
チェックアウト時のアンケート、ＨＰのお問い合わせ欄からあまりにもひどい檜風呂付の特別室について、看板にしている檜風呂を使えない、古く狭く不衛生な部屋を特別室として、提供していることについての質問、苦情等を出しました。
電話、メールの連絡先もきちんと書きましたが、老舗のたむらなら、せめて、料金を取っておきながら、檜風呂が使えなかったことに対して、「ご不便をおかけして」等の何らかの謝罪があるのではないかと思いましたが、返答すらありませんので、この評価をつけさせていただきます。
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