The Ritz Carlton is one of grandeur and elegance, and during the festive season of Christmas it was particularly beautiful. We had a wonderful stay for 5 nights over the Christmas period, and enjoyed breathtaking views from our 51st floor room. We had a spectacular Christmas Day lunch at Azure 45, with meticulous attention to detail and delicious food and service. We also thoroughly enjoyed our dinner at Hinokizaka where our chef created the most splendid and unique meal for us. We were utterly impressed. My husband and I visited the Ritz Carlton bar on several evenings, and were delightfully entertained by the live performances, especially the singer from the USA. We also found the bar staff to be very attentive and accommodating, in particular, Jimmy who we felt offered us exceptional service. He went over and above his duties and we truly felt like VIP guests. His ability to ensure every patron feels special is a unique quality, which encouraged us to repeatedly visit the bar during our stay. We thank all of the staff for a memorable stay at the Ritz Carlton, with notable appreciation to Jimmy. We look forward to our return in the near future!

Not being able to travel these days make me reflect on so many old memories. This place isn’t the most newly renovated comparing to other Ritz properties in other Asian countries, but service and views are absolutely incredible. Perfectly located too, will definitely come back.

I wanted to extend my heartfelt gratitude for the absolutely remarkable experience I had during my recent stay at your establishment. From the moment I entered your doors, I was enveloped in a world of luxury and excellence. Your hotel is a true masterpiece of hospitality. The attention to detail, the impeccable service, and the overall ambiance left an indelible impression on me. Every member of your staff, from the concierge to the housekeeping team, displayed professionalism and warmth that exceeded my expectations. The accommodations were nothing short of extraordinary, providing both comfort and elegance. Dining at your restaurant was a culinary journey that I will cherish, with each dish surpassing the last in flavor and presentation. It's evident that your commitment to excellence is unwavering, and you've truly mastered the art of creating unforgettable guest experiences. Your five-star status is not just a rating; it's a testament to your dedication to perfection. Thank you for making my stay so exceptional. I eagerly anticipate my next visit to once again bask in the splendor of your establishment.

Such a disappointing experience here. When you are paying top dollar to stay at Ritz Carlton you expect the absolute best. My partner and I waited 20 minutes to check in. The Towers restaurant was subpar in service and food. A member of the staff walked into our hotel room without knocking while we were getting dressed to go to dinner. It was overall an unpleasant experience.

I am having a hard time deciding on a rating for the Ritz Carlton. First of all, location and team are 5/5. The views you get are stunning. The service was attentive and the team tried to implement my every request (I even received another room after asking for it for simply wanting another view). Service was undoubtedly one of the best I have ever had. Was on a business trip, so I wasn't able to enjoy most of the services of the hotel apart from the pool with the spectacular pool. What somehow got the rating down for me are two things: 1) the huge rooms felt a little outdated in the interior design and one could argue that a do over to a more modern design could help (but that most likely depends on the philosophy of the hotel). All in all the price did not feel right for what I received (although the attentive staff and stunning views), compared to other hotels in the area. 2) my second room and large traces of mould in the shower which should not happen in a hotel of that reputation and ambition. It was clearly visible that they tried to unsuccessfully clean it and in my opinion they should not rent the room until this is fixed. After mentioning it to the reception, I was directly offered another room (another proof of great service), which I declined as it was late on my last night anyways. Typically, the mold thing would lead me to a 1 star rating but that would not serve justice to the location and the team. Maybe I have better luck on my next stay.

All things considered, fair to say I was disappointed in the RC Tokyo. Plus points: Great location and some impressive restaurant experiences, outstanding views and overall sense of quality in public areas. Detractors: Rooms small and tired, breakfast experience was very poor, rushed and with limited selection, attentiveness of staff throughout the whole hotel was very poor and no club access. All in all, this made the experience expensive and disappointing.

Located in Tokyo Midtown … walkable distance from Hibiya line Roppongi station or Oedo line station. Got ample free parking for visitors … food choice is excellent… quality focused time and experiences.

Probably one of our top hotel stays a few years back during new years. Our room had an amazing view of Mt. Fuji. Service was TOP NOTCH!

One of the most spectacular hotels I have ever stayed at. Especially amazing were the service, rooms, and breakfast! Sure, its expensive, but you get what you pay for! Also very conveniently located directly above a metro station which can get you easily to most parts of Tokyo.

My favorite hotel so far, amazing staff that somehow always remember your name, and treat you like they care. Delicious buffet breakfast and great view of Tokyo tower from the rooms. looking forward to staying there again!

Less gorgeous than I had expected, but the view and location are good. The entrance of the hotel from the metro is not obvious and requires attention of signs. The lobby is on 45F, breakfast is so-so, and the service level varies. Not the best luxury hotel in my view

Outstanding service and location. Walk around the mall and be sure to walk to Roppongi because one path is quiet and the other takes you to the heart of Roppongi We ordered too much at dinner and they hand pressed the food into musabi rolls with nori on the side! Amazing

Loved our stay here. We were on the 48th floor and the view was incredible. Especially the view at night. The rooms were a great size, very clean, comfortable beds. It was convenient because you could get to the subway underground and there were a lot of restaurants and a grocery store in the same building. The staff were really friendly as well.

Memorable stay at the Hotel! Good kitchen, spacious rooms, amazing views and outstanding service! Many thanks to each employee, management team, and special appreciation to Kishii from the Front Desk. Thank you all for being so attentive and helpful.

We really enjoyed our stay at the Ritz Carlton. It is in a very nice location with gorgeous views. The lobby is on the 45th floor and we stayed on the 50th. The hotel was nice and the service was always friendly. We just didn't love it as much as our experience at the JW Marriott in Nara where lounge access is included with Titanium level and breakfast was a buffet. We did get breakfast free here as well but it was table service and the lounge is an additional charge. Just not as worth the price.

I’ve been to many top hotels all over the world l, but definitely this is my favorite place in Tokyo, great location, beautiful restaurants and the most beautiful view of the city even in the rooms and breakfast rooms, the spa is one of the things you should go and check, it’s a little bit pricey but definitely worth it. Stay in jacuzzi relax and watch the beautiful view of Tokyo Tower 🗼, the bar and the restaurant in the lobby was one my favorite things, just go there and grab a drink at night and watch the city! Definitely worth it to try, the staff were so nice, very well trained and so polite. Overall experience was five star. Hundred percent going back agin’

Stayed for our first 3 nights in Tokyo. Exceptional hotel experience. Our room was grand with a spectacular bath, a view of Fuji, a luxurious bed and so many small touches - from the full beauty kit to the welcome snack. The staff at this Ritz are out of this world. Every little need is anticipated. A small example - I went to the gym to get some extra water and the front of gym staff had alerted the back of gym staff to be ready so that when I walked by someone was handing me a water bottle. I would stay here again in a heartbeat.

Luxury as it should be. Stayed in a corner suite room with the amazing city lights night view. Long walk corridor. Separate bedroom area is quite a distance from the walk-in closet at the entrance door. Huge bathroom with all good things inside. Nice touch of design, like the stone they used. Like the amenities. Good gym available upper floor. Swimming huge, but swim lines are there to me us well behalf in the pool 🏊‍♂️ 😅. Hot springs available near swimming pool. Lobby check-in is upper floor. Lobby is nice because of the restaurant and bar view. But too much crowds sometimes. Staffs seem busy all the time. 🙈😇 Personally the location is good to be around in Tokyo with own car or taxi. Good stay. Good to try the brand. (throwback years ago..just found the photos)

Beautiful hotel. Super amazing views of Tokyo city. The lobby is gorgeous and all the staff can speak English. Prices are expensive for drinks and food but that’s to be expected. There is a pianist in the lobby at certain hours of the day. Rooms are really massive. Especially for Japan.

This is by far the best location in Tokyo and the hotel service is amazing. The hotel is connected to shopping and lots of Japanese shops. The staff is extremely friendly and made me feel very welcomed. I don’t understand how anyone could give this hotel less than five stars. Book this hotel and do not be disappointed that you didn’t.

An exceptionally delightful encounter awaits you as soon as you step into the lobby. The staff members are truly remarkable, displaying an unparalleled sense of pride in their ability to assist you. I must mention the chief concierge, DANIEL, who went above and beyond to address all of my questions and requests, even taking the time to provide me with insights into the captivating history of Japan. Furthermore, he recommended a truly unique lunch experience that perfectly suited my preferences.,

We had stayed here 3 night three room from Dec 23-25 in the club rooms. We enjoyed the breakfast at the 53 floor restaurant covered by room charge! But today, because of the checkout front is at the 45 floor , so two persons of us took breakfast at the 45 floor restaurants. And two of us was charged 11600$jpy. They tol me the club restaurant is different from the 45 floor restaurant! We paid it and complaint to you now, the only one 5 star hotel charge extra fee for the breakfast! Minho room no 5216 .

An incredible hotel experience with exceptionally comfortable beds. The hotel's spa and pool facilities are top-notch, offering an amazing experience. Plus, its convenient location in Tokyo makes exploring everything effortless.

We have visited many Ritz hotels during our travels but The Ritz - Carlton Tokyo will definitely stay in our memory for long . We had absolutely remarkable experience during our November stay , to the point that we are heading back again in a week of time. The hotel is a true masterpiece of not only luxury but hospitality as well. We felt welcomed and acknowledged as Marriott Bonvay Titanium members since the moment we have entered. Hotel is conveniently located, the staff is professional and attentive. Our gratitude also goes to hotel managers who were checking on us daily as well as all breakfast’s team members who made their best to perfect that matcha latte for me.

We have an amazing experience in this hotel. Could not find even one point to blame. From the quality of the hotel & room to the attention of the hotel staff & services, everything was just perfect. I have to thank these 2 persons as they made our stay smooth and joyful. Mr Ken who did our registration in the best way possible in order we start our journey in excellence. And Miss Vasanthi Prabhakaran, who I can bravely tell that she is more than added value for this hotel with her extraordinary customer relation and care to everyone (even our little 4Y boy). For sure we will come back again to this hotel & I absolutely recommend to anyone who plan visiting Tokyo.

This is one of the best places I have ever stayed in. The staff was awesome. The food was great. The room was excellent. I would recommend this place to everyone. It was close to shopping and a lot of restaurants to choose from.

My husband and I recently stayed at the Ritz Carlton Tokyo for five nights while on holiday. We’ve stayed at numerous Marriott properties across the world, but this was at the top. Here are a few highlights from our stay. Location/Property: The Ritz Carlton Tokyo is absolutely stunning with both traditional Japanese and western styling meshed together. Our room was spacious , especially for Tokyo, with a stunning view. While the rooms may be a bit dated, they were maintained impeccably with a charming elegance lacking from ultra modern properties. Staff/Service: This area was by far the greatest element of the property. The staff and concierge team exceeded my wildest expectations, making us feel special at every step along the way. I highly encourage anyone planning a stay here to contact the concierge team for reservations or if you are celebrating something special. Every recommendation , dinner reservation, and step they took was impeccable. It was truly a pleasure to meet staff members that take pride in excellence. Food/Drink: Once again, the Tokyo Ritz Carlton shined. We enjoyed a well balanced, western-style breakfast most mornings, which was served in one of their main restaurants. The bar was fabulous, with incredible views of the city and cocktails to match. Finally, on our last day we enjoyed the afternoon tea with champagne and dinner at their Michelin-stared sushi restaurant. Once again, the restaurant staff made us feel special. Finally, I want to give a special thanks to our sushi chef. He was incredible and fun to interact with. It was the best sushi we’ve ever had. We loved our time at this amazing property and can’t wait to return.

As a Marriott Bonvoy Lifetime Titanium member, I have stayed at many Ritz-Carlton hotels around the world, but the Ritz-Carlton, Tokyo is one of my favorites. I recently had the pleasure of celebrating my 15th wedding anniversary there, and the hotel went above and beyond to make it a special occasion. From the moment we arrived, we were greeted with warm hospitality and impeccable service. Our room was spacious and beautifully appointed, with stunning views of the city skyline. The bed was incredibly comfortable, and the bathroom was luxurious, with a soaking tub and separate shower. We had the opportunity to dine at the hotel, and all of the food was excellent. The breakfast was particularly impressive, with a wide variety of Japanese and Western options to choose from. We loved the Japanese breakfast. It was truly one of my highlight experiences. It was so beautifully presented that I almost didn't want to eat it. The bar had amazing drinks and several of them have won international drink competitions. We looked forward to trying something new almost every night of our stay. We also thought that the gym was solid. However, we were less than impressed with the quality of the massages that we received at the spa. The massages were so light, that they were more of a tickle than a massage, and that was the deep tissue massage. Everything else was so amazing that the massage was easy to overlook. But what really made our stay special was the service. The staff at the Ritz-Carlton, Tokyo is truly exceptional. They are always willing to go the extra mile to make sure that guests have a memorable stay. We were particularly impressed with Misato Nagai, one of the people working at the concierge desk. For example, on our wedding anniversary, the hotel staff left a beautiful bouquet of flowers and a handwritten card in our room. They also arranged for several special dinners at surrounding restaurants. Overall, we had an amazing stay at the Ritz-Carlton, Tokyo. The hotel is beautiful, the food is delicious, and the service is second to none. I highly recommend this hotel to anyone looking for a luxurious and unforgettable experience in Tokyo.

Great hotel with top notch service. Every step of the way the staff takes care of you. Also they have a great bar and pool

Was able to stay here once a few years ago on their executive lounge floor and across to the lounge. It was an amazing experience and one I hope to enjoy again. I fell in love with their Asprey toiletries and lotions and were kind enough to gift me a few extra.

hope assistance. recommended

Beautiful room with a stunning view of Tokyo Tower. Excellent restaurants and nice afternoon tea. The staff was kind, and the concierge was extremely helpful. However, the additional charges for things like use of the pool seem absurd when you consider how much the hotel costs per night.

Review for the bar: excellent service and friendly staff. Amazing handcrafted cocktails, good conversation, and a lovely view.

Atop Tokyo Midtown is the epitome of luxury, the Ritz-Carlton Tokyo. The lobby waits on the 45th floor with a spacious lounge area for tea or an evening drink. The bar off to the left from the entrance is intimate yet open and feels every bit of the class and grandeur you expect from a Ritz property.

Best Hotel in town. Great service, amazing views from any room and wonderful spa, pool and fitness. Satisfied everytime so far since 2016

The Bar L45. Outrageous prices, no compensation from view as we were seated behind a column. Disgraceful e.g. Y3,600 for a normal cocktail. Unless you really do not care about cost, go somewhere else with more atmosphere and a decent price

The good: You cant go wrong with the Ritz Carlton Tokyo. It's one of the best in the world when it comes to the presentation and service. The club lounge is exactly like they way they advertise it; hotel within a hotel. It's perfect if you choose to stay in the hotel all day because all drinks and food is complimentary. And of course the view. You can see 360 degrees of unobstructed views of Tokyo; maybe Mt Fuji if you are lucky. Improvements: I wish they implemented smart TVs in the rooms. Having to rent an apple TV seems very awkward. Would definitely go again though.

It's the ultimate Ritz Carlton experience high up above the Tokyo skyline. Staying here for 6 years now and rooms have been kept in top condition. My highlights are the bar and pool. 20m lap pool with amazing views over the city. The bar servers classic cocktails in swanky environment. Great Bartendes make for wonderful ambient

This hotel had amazing views, and single best restaurant we ate at in Japan over 11 days. Whatever the stake place was had the best A-5 wagyu in the country. Pictures for proof :) I will be back if it's the last thing I do!!

Second time staying here. Excellent service like usual. One day we were having breakfast and a staff named Simone totally surprised us with his amazing service. My wife loved the latte print they had there and want to try different cute prints. Simone keep going back and forth to make us cut latte print. His passion for serving the customers was definitely highlight of this trip. We still remember the breakfast at Ritz.

One of the best hotel in Tokyo for sure! You cant go wrong with the Ritz Carlton in many locations worldwide.

Best place to stay in Tokyo! From their front desk reception to staff, everything was just perfect!!

My wife and I stayed in a room with a club lounge. When I checked in at the club lounge, I informed them that I am allergic to shellfish, which causes me to have difficulty breathing if I accidentally eat shellfish. The food offered, including afternoon tea, hors d'oeuvres, and sweets, was all of a satisfactory level. It was obvious that all the staff were conscious of maintaining the quality of the best five-star hotel in Tokyo. However, at breakfast the next morning, the cod roe I had been looking forward to had somehow been replaced with a plum. They explained that it was their job to accommodate my allergy. I genuinely thought it was." Why didn't they check with me beforehand?" But I am the same as them, a person who always repeats successes and failures. I accepted it without any particular opinion on this point. It is a trivial matter, isn't it? However, the tragedy happened again during the check-out refreshments. The hotel staff who brought me my meal explained gracefully, "This is a shrimp roll, sir!" Knowing my severe shell allergy and asthma, my wife said seriously, "You should check again if it is shrimp. So I asked the next hotel staff I saw, "I told you guys at check-in that I have a bad shell allergy, and are you still sure this food is shrimp?" with calm volce. The staff politely apologized and replaced it with another item. However, my image of first-class hotel staff was that the woman in charge of the floor would immediately come to us, understand how serious a mistake this was, and ask if there was anything else that could have gone wrong. And if so, I could have left them useful feedback such as, "Actually, I was very disappointed at breakfast when the cod roe was replaced with a plum without asking me. My wife and I discussed the same opinion in the Uber on the return trip. " Well, I guess that's how it is." And that's the little fact I would like to share with you if you are planning to stay at this hotel with very high expectations.

Hands down the best hotel in Tokyo (in my humble opinion, of course). Service was just unbeatable. Above and beyond. We didn't have accommodations for one night so I went onto Marriott rewards to check out hotels in the area. I ultimately decided on the Ritz Carlton due to location (we wanted to go to the hedgehog cafe in roppongi). The lobby is on the 45th floor in Tokyo midtown right above roppongi metro station - very impressive lobby with stunning water fixtures, live music, incredibly friendly staff and an orchid arrangement that would make my grandmother weep with joy. We stayed at the club level and had access to the club lounge, which serves complimentary food and drinks to club members at basically any time of the day (food varies during time of day and is all delicious). Cannot recommend the club level enough. Food was fabulous and the views were unbeatable. I usually get a lot of flak at hotels due to my age but the staff were so incredibly polite and nice. I really can't stress that enough. Hikari-san from communications actually wrote me a handwritten card with my pressed clothing in case she didn't catch me in the room when she dropped it off! It was a yukata I had bought in Kamakura and I was struggling with the obi; I called the front desk and they immediately sent up Yui-san (in the photo) to help me put it on. She was so nice and helpful - the bow was beautiful. They really care about their guests. All the Ritz Carlton hotels are wonderful with helpful staff but I think this one has been the best I've ever stayed at of any RC or spg/marriott rewards hotel! Unfortunately we only could stay for the night as we were leaving Tokyo the next day - next time I'll be sure to book the Ritz Carlton Tokyo for our whole stay! Yes the rooms could be considered dated, in that they aren't that sleek modern you see in newer hotels, but they're very well kept and stately.

We have often stayed at Ritz Carlton properties but on this occasion we just dined there. It is a lovely hotel and we had very nice meal with excellent food and drinks. Chris was our main server and the Autumn set menu was very well put together. The only thing I would mention is that when dining in a Ritz Carlton restaurant I expect a certain level of dress standards. However when we walked in there was a gentleman wearing sneakers, jogging trousers and a white baseball cap. I was firstly surprised that anyone would dress like that but moreover that your restaurant allowed it. I would certainly visit again but thought you would like to be aware.

We stayed for 4 nights and enjoyed every last minute of it. The Deluxe King room was excellent, featuring a fantastic view of Tokyo that you can enjoy either from your bed or from two comfortable armchairs, a very spacious bathroom with separate bathtub and shower, and lots of amenities and space in the room overall. The welcome, check-in, laundry service, room service, turndown service, concierge, waiting - everything was impeccable. Many thanks to Simone, Joel, and so many others who made our stay special.

Best Marriott hotel I have ever stayed in globally.. From the impeccable and friendly staff and service, the expansive breakfast, the hotel bar, rooms- 5 stars. The indoor pool and hot-tub overlooking the city- magical. I would go back to Tokyo just to stay here again.

I very much enjoyed my stay at the Ritz Tokyo. Having stayed at others, this one certainly lives up to the name in terms of quality of service and facilities. Things to consider: - The club level counts a lot. The meals and cocktails you get included with it are definitely worth if you’re redeeming points; paying cash, it’s probably 50/50 - Your Marriott status won’t count for much here (like at other luxury brands) so not the best if you’re hoping for an upgrade - If using primarily public transportation, Roppongi station often requires a connection to get to certain big stops (Tokyo Station) but the subways run often. - The concierge was a bit overwhelmed when I went but still helped acquire a great dinner reservation. Not sure if it’s representative as the pent up travel for Japan has been overwhelming a lot of restaurants/bars. Worth trying to get dinner reservations far in advance!

Location is excellent. However what truly made our stay superior was the service. Specifically Misato Nagai went above and beyond to make our stay memorable. We were here on our honeymoon and it did not disappoint.