5/5 Noel V. 3 years ago on Google
A
great
lounge
with
excellent
staff.
My
recent
flight
from
Sydney
to
Spain
went
slightly
awry
about
3
hours
into
the
flight
between
Sydney
and
Tokyo.
I
was
planning
on
flying
from
Haneda
to
Heathrow,
then
onto
Spain
however,
the
new
more
infectious
Covid
strain
caused
many
EU
countries
to
ban
travelers
from
the
UK
effectively
canceling
passengers
flying
into
the
EU.
Spain
was
the
holdout
though
however,
on
arriving
in
Tokyo
I
read
there
was
going
to
be
an
EU
meeting
to
determine
a
unified
response.
I
took
that
as
better
than
average
change
the
UK
would
be
cut
off
from
the
rest
all
of
Europe
and
I
would
be
stuck
there.
On
arriving
at
the
lounge,
I
explained
the
situation
and
asked
to
be
routed
through
the
EU
instead
of
the
UK.
The
team
worked
tirelessly
to
get
me
flights.
With
all
the
canceled
flights
in
the
EU,
it
must
have
been
a
monumental
task
getting
me
seats,
but
they
did.
It
took
them
most
of
the
day,
but
they
stuck
at
it.
Absolutely
fantastic
service
and
dedication.
As
with
every
business,
JAL
is
trying
their
best
to
deal
with
Covid,
this
means
blocked
out
spaces
around
the
lounge
and
a
reduced
meal
service.
The
meals
I
had
were
great,
the
wifi
was
fast
and
the
team
excellent.
Could
not
ask
for
a
better
experience.