(Translated by Google) I wanted a cross bike, so I went to see it, but the grade I wanted was not in stock and the next arrival was probably not available, so I was a little disappointed, but the shop clerk said it would be one grade higher. As a result of the careful explanation of the product, I was able to purchase a cross bike that I was satisfied with, although the price was slightly higher. The clerk at the shop that dealt with us was kind and listened to our story and gave a sincere response. I'm really thankful to you. (Original) クロスバイクが欲しくて見に行ったのですが、欲しいグレードの在庫が無く次回の入荷も恐らくないと言うことで少し残念でしたがショップの店員さんから１つ上のグレードにはなってしまいますが在庫が有りますと教えていただき丁寧な商品の説明の結果、ちょとだけ金額は高くなりましたが納得いくクロスバイクを購入させて頂きました。対応して頂いたショップの店員さんは親身になってこちらの話を伺い誠実な対応をされていました。本当にありがとうございました。

(Translated by Google) This was my first time using the bike, but I was able to get the ideal cross bike because I was able to take a test ride because I was taught in an easy-to-understand manner. I was able to get what I needed while receiving explanations about accessories one by one. The atmosphere of the shop was bright and lively. It's not a cheap purchase, including a bicycle, but I think the quality is very good. I will continue to take care of inspections and maintenance in the future, but I am thinking of stepping up to a road bike next time, so at that time I would like to use TREK again. (Original) 今回、初めて利用させていただきましたが、わかりやすく丁寧に教えていただき、試乗する事もできたので、理想のクロスバイクを手に入れることができました。アクセサリー関連も一つ一つ説明を受けながら、必要なものを揃えることができました。お店の雰囲気も明るく活気があって良かったです。自転車を含め、決して安い買い物ではありませんが、品質は非常に良いものであると思います。今後も、点検や整備でお世話になりますが、次はロードバイクにステップアップしようと思ってますので、その際はまたTREKにしたいと思います。

(Translated by Google) When I got a free inspection with the score at the time of purchasing the bicycle, it started to make a rattling sound when changing gears and the chaen was spinning. I happened to notice it because I changed to all the gears in my mood that day, but it was a dangerous place if I went out without noticing it because it was a gear that I didn't have a chance to use at all. The customer service is knowledgeable, kind and polite, but I can no longer trust inspections. I never want to ask for a paid inspection! Since it is done by people, there may be mistakes, but it is too severe, so it is a ★1. (Original) 自転車購入時の得点で無料点検を行ってもらったところギアチェンジでガリガリと音がするようになりチャーエンが空回りました。 その日は気分で全部のギアにチェンジしていたのでたまたま気づきましたが普段では全く使う機会が無いギアのため気づかずに遠出していたら危ない所でした。 接客は知識おあり親切で丁寧ですが点検等はもう一切信用できません。 有料の点検は絶対に頼みたくないです！ 人が行う事なのでミスなどはあるかもしれませんがあまりに酷すぎるので★１です。

(Translated by Google) I went there once to make a purchase, but the store clerk who was in charge was very kind and explained things in an easy-to-understand manner. And before I went to pick it up, I asked for additional parts by email, and the response at that time was wonderful. When I went to pick up the purchased item, the explanation was polite and easy to understand, and I was very kindly taught. Since the distance is about 80 minutes, I had to go back by car, but I am very grateful to you for helping me put it in the car. I was very satisfied with the purchase, so I hope that I will be able to help you with various maintenance and purchases for a long time to come. (Original) 購入のために1回行ったのですが担当してくださった店員さんがとても親切で色々わかりやすく教えてくださいました。そして受け取りに行く前にも色々パーツなどの追加などメールでお願いしたのですがその際の対応も素晴らしかったです。 購入した物を受け取りに行った時も説明も丁寧でわかりやすくとても親切に教えてくださいました。距離が80分ほどの所なので車で行き積んで帰ったのですがその際も車に乗せるのも手伝ってくださりとても感謝です。 とても気持ちのいい買い物ができ大満足だったのでこれから長く色々整備やまた何か購入の際お世話になれたらと思ってます

(Translated by Google) Thank you for helping me choose my wife's bike. The staff's response was warm, and they taught me politely and kindly what I didn't understand. I had an image that it would be difficult to enter a specialty store when choosing a bicycle, but with Trek Utsunomiya, I didn't have to worry about that. Thank you for this time. In addition, I think whether you are taken care of by maintenance. Thank you very much. (Original) 妻の自転車選びでお世話になりました。 スタッフさんの対応が暖かく、こちらがわからないことは丁寧に優しく教えて頂きました。 自転車選びで専門店は入り難いイメージでしたが、トレック宇都宮さんでしたらそんな心配は無用でした。 この度はありがとうございました。 またメンテナンス等でお世話になるかと思います。 ありがとうございました。

(Translated by Google) A store that does customer service properly in road handling BontIt's not cheap, but it's all here if you need anything (Original) ロード取り扱いでは接客ちゃんとしてる店 Bont安くないけど一通り揃ってるからなんかあったらココ

(Translated by Google) I had an image of a high barrier to entry for a directly managed store, but I was able to pick up and purchase the product comfortably thanks to the very detailed explanation and demonstration of the product. I was very impressed with the wonderful customer service. It's over 100km one way, but I'd like to make time to visit again. Thank you very much. (Original) 直営店と言うと敷居が高いイメージでしたが、とても丁寧に製品への説明や実演までして頂き、気持ちよく引き取りと購入ができました。素晴らしい接客に印象爆上げでした。片道100キロを超えますが、また時間を作って遊びに行かせて頂きたく思います。ありがとうございました。

(Translated by Google) We received very polite customer service, and even beginners of road bikes were able to shop with peace of mind. (Original) 非常に丁寧な接客をして頂き、ロードバイク初心者でも、安心して買い物が出来ました。

(Translated by Google) I bought a test drive at a discount price at the first sale fair. I was able to test drive and there was a discount, so I was able to make a good purchase. It seems that he will play an active part in commuting and touring. I look forward to working with you. (Original) 初売りフェアで試乗車を割り引き価格で購入させていただきました。試乗も出来たし、割り引きもあったので納得のいくいい買い物が出来ました。通勤やツーリングなどで活躍してくれそうです。今後ともよろしくお願いします。

(Translated by Google) I purchased domane around last summer. There was a polite explanation from the store clerk, and although it was my first road bike, I was able to purchase it with confidence. Good maintenance and customer service. It's a pro shop! (Original) 去年の夏頃にdomaneを購入させていただきました。店員さんからの丁寧な説明があり、初めてのロードバイクでしたが安心して購入することができました。メンテナンスも接客も親切です。さすがプロショップです！

(Translated by Google) My son wanted to buy a TREK cross bike, but there was no TREK near his home, so he happened to come to Utsunomiya and stopped by to see the actual product. I was able to do it, so I decided to purchase it. I had to pay an additional shipping fee to have it delivered. After that I ride comfortably. I can't go to the store easily because it's far away, but if I ever go to Utsunomiya, I'd like to visit again. (Original) 息子がTREKのクロスバイクを買いたくて、でも自宅の近辺にTREKがなくて、たまたま宇都宮に来て現物を見たくて立ち寄ったところ、スタッフの方がわかりやすく丁寧に説明して下さり試乗もできたので購入を決めました。 追加で配送料金を支払って届けてもらいました。その後快適に乗っています。遠方なので気軽にお店に行けないのですが、宇都宮に行く事があればまた伺いたいと思います。