Beware of this business at this location. They talked my 70 year old wife into a membership, never telling her that her credit card would be charged $60 a month for a year. After the first charge,went in to cancel, and they said it must be in writing. She brought in a written cancellation, and even then they continued to charge her card 4 additional times. The manager was spoken to several times, and she said she would have the district manager, Nick, give us a call about the situation. He never called. I went down there on the day they charged our account again in December, and the manager then told me we had to have a doctors note to cancel. I then had to waste my, and my doctors time to cancel this ridiculous account. We disputed the charges with the bank and the bank reversed the charges conditionally, but resolved the charges in the merchants favor. We are still on the hook for $120 and maybe even more if the bank capitulates again. To make it worse, we have never used the massage services. While they may give adequate massage services, their business practices are very much in question. I cannot recommend this business. And in regards to their response,.........I'm still waiting!

After being a FAITHFUL Massage Envy customer (withdrew money out my account every month) for OVER three years, I MUST say I canceled my contract and would never return back to Elmwood’s office. I must say this, “My therapist is awesome!” Her name is Shelita! She’s awesome because her love, mannerisms, smiles, concern about my health, and work ethics are second to none! This is why I followed her to Harahan! When they closed the Kenner location (without notifying me in advance) on West Esplande, I said I would follow her to Harahan! I’m so sorry I did! Not because of her! It was the darn management named Sarah! Her spirit comes straight from the pits of Hell! She’s very arrogant, rude, unapologetic, and unapproachable! It appears like she hates African Americans! Due to her ongoing nasty ways, I declare to leave! I wish the company well but MY MONEY can spend anywhere! Please know this….That’s NOT the place to go! I went to become relaxed! However, I received misery from management! Therefore I will say what I should have received and that’s “PEACE!”

I spoke with a manger by the name Rachel in regards to canceling my membership due to me having Chemo which is a health reason, and Covid I will no longer need any more services at this time, she stated that membership can’t be cancel. I also indicated to her that I spoke with someone in April about canceling my membership which they said was not problem, however, that was never done. Today, I received a notice from my bank indicating a negative charge due to Massage Envy charging a service fee, which put my account in negative. My husband and I are not working and currently unemployed due to this pandemic. Rachel never acknowledge that information that I shared with her, or even offered a refund to me In fact she totally disregard that I ask for a refund and a refund of my overdraft fee due to Envy charging me. Rachel stated that no charges were charge to anyone while the building was closed. I again stated to her that I received a very vague text message on May 12th stating they will not bill for May until they reopen. No reopening date was indicated , nor when billing will resume again. So how would I have known that information without a follow up text, email or phone call stating you will re-bill customers. Rachel I find to be very unprofessional and lacking customer service skills. I asked her for cooperate contact info, or to speak with someone above her, she stated that Nick is her director and he was out. I do need Nick to give me a call or response to my email. Please cancel my membership and I need to be refunded for June.

I do not recommend this location, Metairie, or New Orleans. Highly under staffed, never have appointments available, and if you schedule appointments 2-6 months in advance they will call and cancel on you. This happened on atleast 4 different occasions; below is not the only time this has happened. It’s always an excuse with them and no other location will accommodate. They take your money and never provide a service so it’s a scam. UPDATE 22 Sep 2021: So as you can see in response to my original review, I’m not receiving a service I paid for and there’s no attempt to rectify the situation. Excuses as mentioned in the original review. UPDATE 27 Sep 2021: They called today to cancel my appt for 3 Oct 2021 that I schedule before July 2021 because no one is available to provide a service. Awfully convenient.

IF YOU ARE THINKING ABOUT GOING HERE - AVOID A HASSEL AND HORRIBLE EXPERIENCE AND GO ELSEWHERE. BELOW IS MY PERSONALE EXPIRIENCE WITH THE PLACE. I DO NOT RECOMMEND!!! Dear Massage Envy, As a newcomer to New Orleans after living in New York, I was super excited to move home and be back in a state that understands customer service and hospitality. But your business has only disappointed. There is no empathy, no respect, no courtesy, and overall no help from the Harahan, Elmwood Massage Envy front desk. The first time I called to book a massage, they were cold and detached, not interested in offering me service. So I booked an appointment elsewhere. I then tried again - by booking online and avoiding the hassle of speaking with the horrible people from the front desk. Where what I could find was a slot for a month out. I patiently booked the appointment and have been patiently and secretly hoping to have a good experience. But no... of course not! Today, a day before my appointment, I receive a text message (the day before my appointment date). I am informed that my appointment has been canceled and am asked to call a number or reschedule. Like if I were picking up groceries and hadn't been waiting for this for a month! When I call (hoping for a solution) - guess what? I am presented with poor and horrible de-personalized and cold customer service. There is no empathy, no respect, lack of critical thinking, or solution mindset. Plain old 'screw you' attitude. 🤯 Which quite honestly is wholly unnecessary and infuriating. So I am taking my time to escalate this issue. I find it insulting and disrespectful to my worth and time to be treated this way. In no way, shape or form SHOULD ANY PERSON ever be treated this way. Massage Envy, you offer a SERVICE - like, it's not a bar that I am calling. Why aren't your employees educated in empathy and customer service values? I am genuinely speechless dear Massage Envy, is being uncourteous and rude part of your customer service values? Is this the kind of attitude your employees are taught to have? Because this is outright insulting. You are a customer-based company. There are many ways to give a hard no to your clients without making them feel bad. Your employees' soft skills are laking and tactless. Honestly, I cannot even deal with it. I will not be receiving any service for this company -ever! But as a human and ex-client, I must say this is shameful and needs to be escalated and addressed. Have a blessed day, Mishelle Phillips

Service is great here. Prices for members are reasonable. Alicia here is the best masseuse I've had anywhere.

I signed up for a 6-month membership last October. When they can't accomodate me for a massage, I went to another location. After my massage, the lady there told me that I have a 1-year membership showing on her computer, so on my way home, I stopped by the Elmwood location to clarify. The ladies there told me, "Don't worry, you only got 6 months membership. I have it in the notes in your profile". My last monthly payment should have been March but now it's April and they are charging my card again!!! This business establishment is shady. Watch out.

Today was the third time our couples massage was cancelled, Mr. Zach is the only one nice there the lady at the front desk right now 06/17/23 @1pm she is very unpleasant she makes you feel is your fault your services are cancelled. When 2 days ago I was contact because their computer was not working and was supposed to all been taking care off well was not the true not to mention my husband and I have memberships and go 2 or 3 times extra a month. I am cancelling this today and make sure all people I know not to take services here with the rude front desk who feels entitle to blame clients for her bad customer service attitude. Go somewhere else where your Patronage and money is value

My therapist was thorough and adept in deep tissue massage. Ms. Brandy is the manager of this location and she was very sweet. I'm planning to sign up for the monthly massage program on my next visit!

Pressure was good. Service and time was good. Ice cold hands till the end of the massage.

Scheduled appointment 3 weeks ago for me and a friend. Received confirmation yesterday. Received a text this morning that the appointment is cancelled. Called, no apology, notta. Very unprofessional. Do not recommend.

Such a nice relaxing massage. Really helped with my back pain.

I wish I could give them a zero. So disappointed because this is not the message envy I used to know. I was a member for a long time. Now all they want to do is steal. Their store manager is horrible. But even bigger is that they are trying to swindle me almost over $700 worth of credit that they charged to me during Covid. I froze my account but they are saying now that I forfeited my credit. I have my signed form and email to back it. Their store manager said he will call me back but haven’t heard from him. He is avoiding me and I have reported this to ME corporate. Shady business. Don’t go to ME especially this location. Horrible service and staff.