Second time visiting on today, and just like others, was asked did I have an appointment. I felt SO badly and was very, very weak. The young lady tested me and said it would take 15mins for results, umm an hour or so later, I heard nothing but chatter, due to my feeling so horrible decided I could no longer wait. The worst part, is (how thin the walls are and how you can hear everything conversation that’s has nothing to do with patient care). As I am exiting the doctor quickly comes in to tell me I am negative for both COVID and the FLU although running a low grade fever accompanied with several symptoms. She treated me for the Flu. I went elsewhere and was confirmed to have COVID. This is the SECOND time they’ve missed a COVID diagnosis - exact same thing happened to my fiancé. After he went back and told them he had tested positive after they stated he was negative, they then gave him a more sensitive test that came back positive. For folks like me this is a serious miss. I am not sure if you have a serious issue or illness this is the safest place.

Attempted to be seen for a migraine and the receptionist kept shouting questions at me from across the room which exacerbated my pain. As I tried to collect myself to speak despite the stabbing sensation in my head, she perceived my deep breaths as a slight and began aggressively threatening not to check me in. Eventually, an appropriately soft spoken nurse (considering my migraine induced sensitivity to sound) came out to finish my check-in and ushered me thorough the visit. Unfortunately, she placed me in a room that shared a wall with the only other occupied room in the facility. The walls are incredibly thin to the point of HIPPA violation, so I could hear the conversations of the other patient with perfect clarity and I am sure they could hear mine. Urgent cares I’ve visited in the past have made small but meaningful gestures to ensure my pain levels do not rise once in their care. Said gestures have included allowing me to complete paperwork in a patient room with dimmed lights and ensuring my placement was in the quietest space available. Once, an urgent care provider even gave me a pillow and a blanket to sleep off the drowsiness of a medication because I had no one to take me home. While I didn’t expect this facility to give up a room for an hour and a half like the one in my example, I did expect them to care in the most basic ways about my pain levels and welfare. They don’t even do follow-up calls to ensure their treatment was effective; and it speaks volumes that after sharing all of this with the office manager, I never heard anything back. I wouldn’t recommend anyone come here for treatment. Edit: seeing as I explained what happened during my visit in great detail and mentioned that I’d already spoken with a manager about the situation the owner’s response to this is generic and callous. They simply do not care about their patients’ experience. Once again, would not recommend.

Rachelle, Drew, and Caroline were fantastic. They listened to my health issues and answered all my questions. I highly recommend using In and Out Urgent Care. - Here is an update on my experience: I originally gave them a 5 star rating but after the follow up to get my lab results, I will give them a one star. First, they told me they will call me back after 5 minutes. After an hour passed, the person who was going to give me the results just laughed and said she never said that. I called back and spoke with Rachelle who told me she would call me a couple hours later. I am still waiting for that call.

Everyone was amazing from the front desk, who helped me so much, the Dr. was super down to earth and seemed to care, but the Clinic Manager was amazing. Even with all of the stress (assuming) and volume she cared. I made an appointment and was seen quickly. The facility itself is pretty and clean a clearly well managed and maintained. Great team there 🙂.

There’s nothing Urgent about this place. You’re better off going to the ER. I’ve tried contacting them over the phone about my COVID results and they keep putting on hold for over a hour now. I don’t understand what’s so hard to pull up my information and just email it to me. The receptionist yawanda keeps telling me someone’s coming to the phone or will call me back and it’s been over a hour and no one’s done either. So I don’t understand what games they’re playing over there but it’s not entertaining I have a newborn I can’t go around until I receive my results. They can’t be that busy to where they can’t answer my call. I’m tired of asking for a supervisor and being put on hold. This is unprofessional and will never come to this place again.

Horrible. Made an “appointment” online and it was still over an hour before we were placed in a room, another hour before we were out of the clinic. Saw a health care provider for all of two minutes that whole time. Then they gave me a prescription for medication that none of the pharmacies had. Then after going back physically (b/c they don’t answer phones) they gave me a script the pharmacist said did not exist. It was only after a third physical visit back that they deigned to give me a fillable prescription- but refused to pick up the phone and call it in, despite that the pharmacy was on the verge of closing. Would not advise anyone to go to this facility, especially not if you need urgent care.

The receptionist was unskilled in insurance verification. This is the first doctors office where the front desk told me I couldn't be seen because they can't look up and verify insurance info. I had to do his job and call the insurance company just so my daughter wouldn't get turned away for care. The receptionist said we won't be able to see her today. The wait time to be seen was long due to the receptionist's lack of ability. I have been a patient access rep at a hospital and a MA at different doctors offices. Never ran into this problem whether I was a patient or a employee. Training is definitely needed.

We arrived 10 min before closing time..The staff greeted us with smiles and processed us quickly. We truly were in and out.

Was able to get a same day appointment. Booked it online. Filled out paperwork online. Process was simple! Did have to wait about 40 minutes, but that's the only negative! The staff, nurses, Dr. Lenfant, all are fantastic, courteous, and attentive. I appreciate them!

Waiting was minimal. FNP Trina was exceptional. Ran tests for Flu, Covid, Strep. Received several scripts and after about 2 days of my antibiotics i felt much better. Will go back when the next need arises.

I had a wonderful experience here. My toddler had nursemaid's elbow and we didn't even have to wait. I walked up to the receptionist desk and said I think she popped her elbow out of place. They asked me what happened and all I said was I was holding her wrist and two people came out from the back. To be fair my toddler was crying a good amount so I think they wanted to make sure there wasn't something more serious going on and they probably already knew what was going on based on what I said. The doctor fixed her arm in no time and handed her a lollipop. He explained to me everything I needed to know so I can hopefully prevent this from happening again. All the staff we saw that day were caring, kind, and very helpful. They made a very upsetting experience much better in no time.

I had a fantastic experience with In and Out Urgent Care. Scheduling an appointment was a breeze, and their efficient check-in process upon arrival made everything smooth. The minimal wait time was a pleasant surprise, and their attentive staff provided excellent care. I'm truly impressed with how they prioritize convenience and patient needs.

Courteous and friendly staff. Filled out some paperwork and then then the nurse took vitals. Dr. examined me an prescribed antibiotics. From start to finish was about an hour.

I was having a crisis and they helped immediately! The staff super courteous and empathetic in which I needed during my visit! Thank you for your service

I went to In & Out Urgent Care for a Covid-19 PCR test on January 1, 2023, on the recommendation of LCMC Urgent Care. I was quite impressed with the facility, personnel and efficient handling of my problem. The receptionist told me that my insurance was accepted and made a copy of my insurance card after I completed its medical survey. Two weeks later I received a $250 bill. Why? Its representative told United Health Care personnel that it did not bother to submit standalone labs to insurance providers. That set me up for a Catch-22. BEWARE BECAUSE ITS BILLING OFFICE APPEARS TO BE TAKING ADVANTAGE OF CLIENTS BY FLIM FLAMMING THEM ABOUT ACCEPTANCE OF INSURANCE.

EVERYONE at this facility was PROFESSIONAL, KNOWLEDGEABLE and CARING. From the receptionist up. I have NEVER been treated SO VERY KINDLY at any of my past urgent cares. It is a bit out of my way. BUT I will go the few extra miles from now on to make this my go to urgent facility. NOT ONLY was the STAFF TOP of THE LINE. But the facility itself was extremely clean and well equipped for your medical needs. I HIGHLY RECOMMEND THIS FACILITY for your health care needs. I would like to thank EACH and EVERYONE for the care I received today.

I always get nervous about going to the doctor, as I've experienced so many who were callous and brushed me off when I was truly unwell. That is not the case here - the staff at this urgent care were friendly and compassionate. The communication was amazing as they explained their knowledge to me in a way that I understood without at all being condescending, and stayed open to any and all questions I had throughout my visit. Highly recommend

Very nice and professional urgent care. Best location I’ve been to! I did not have to wait very long and NP M.Gagnard prescribed the meds I needed to start feeling better soon! Sending a huge thank you to this great medical team.

I’m an out of town visitor who had a medical issue. The staff and professionals were outstanding. Very efficient and caring. Quick and reasonable. A TEN!

Very friendly and helpful greeting up front. Very friendly, efficient and effective service by the staff and Doctor. Good Job Outta You.

I rolled my ankle and needed an X-ray. Luckily, I chose In and Out Urgent Care on N. Labarre. Everyone there was very helpful and knowledgeable. I highly recommend them and would definitely return.

I went in because my throat felt swollen and sore. They took a test to see if I had strep throat but it came back negative. So they gave me a steroid shot and diagnosed acute pharyngitis. I knew it had to be more because I just didn't feel right in my chest. End up taking a covid test the next day and came up positive. If you know your body always get a second opinion. That could've been my life. The provider on the paper says Mark Gagnard FNP.

I enjoyed Nurse J, he was very efficient. All the staff was personable but professional. Left with my diagnosis of strep and a location to pickup my prescription!

I went to them for chest pain and instead of hooking me up to an ekg and making sure I wasn't actively having a heart attack they had me drive to a hospital. Didn't even bother calling an ambulance. What happened to first do no harm? That isn't health care. They are just worried about being sued they don't care for actual people.

The service at In & Out Urgent Care was simply exquisite. Everyone was very friendly and really showed interest in my concerns. The NP L. Martinez was very attentive. I was in and out in less than one hour. I would highly recommend In & Out Urgent Care to my family and friends.

Fast, efficient and takes Tricare and VA Healthcare insurances. Dr was attentive snd understanding. Care was given to my complete satisfaction. Received a work excuse as well with printed detailed information on what to do and future follow up needed with my primary care provider.

I was visiting from out-of-town and had a minor injury that needed attention. Everything about my experience with In & Out was positive. Making an appointment online was simple and straightforward. I arrived early and they took me quickly. Every person on staff was friendly, kind, professional and helpful. The facility was clean and bright. Dr. Mark was knowledgeable, thorough, professional, and considerate. He explained my situation clearly and made sure I understood what he was doing and how to care for my injury myself. I am in Metairie often and am glad to know this urgent care is available should need arise again in the future.

Was treated very nice & despite crowd felt they were doing well with social distancing. Went for rapid covid test. Once in the back it takes 15 min for rapid results. B4 going tried calling first but was unable to reach, so went 6:30 pm Friday & they were no longer taking walk-ins. Was able to get an appointment which someone else just cancelled for next morning. So grateful the other patient was thoughtful enough to call. They told me best way to get Appointment is to make one online. They do takwalk-ins but stop at Doctors discretion.

I was very impressed not only with the prompt service of the front desk but the caring attitude. When I was taken to the back examination room I felt very comfortable and that I was actually being heard regarding describing my illness. I will definitely go here again when I am I'll. Thank you for treating like a patient and not just a number.

Thank you for for treating me with kindness and patience. Staff is very busy but took all the time I needed. I do appreciate leaving the office feeling better than when I went in.

In and Out Urgent Care in Metairie provides impeccable service. From the check-in process to the nurses and doctors, everyone is AMAZING! I've always been "in and out". They are also great with kids, which is a plus in my book! The staff is compassionate and caring. Being able to schedule an appointment is an added bonus!

Omg! Love this place, the front desk lady,beautiful, very helpful,very kind, very professional. The nurses,very kind, very courteous, so professional, made me feel comfortable and welcome. I'm glad I went to this location.Thanks.

The receptionist was really nice and helpful. The nurse was caring and the doctor gave me just what I needed. I highly recommend this place and will go back.

As usual, the operations and all levels of staff were friendly, intelligent, organized, clinically astute, timely, professional, and kind. I highly recommend this In & Out Urgent Clinic in Metairie 100%! Thank you.

No one wants to be I’ll - - But to have a Go To Special Place is Very Nice!! As always, I love that place so much! Easy to get to-, Lots of Parking.! It’s very nice and well Run!! The people that work there from the receptionist to the nurses to the doctors they are exceptionally friendly yet so professional.! This time I had the same Awesome Doctor as my last visit, I was very contented.

I've been to this location many times, but I've had to go twice in the last 2 weeks for Covid(asthmatic, so I'm stressed). Throughout the whole process, the staff and provider were attentive, kind, and showed genuine concern. I had a chest xray on the 2nd appointment to rule out pneumonia, and the radiology assistant was as kind as the rest of the staff. All in all, I'm feeling much more optimistic about my Covid recovery thanks to their help despite my lengthy struggle with the virus. They were actually more helpful than my own PCP with meds to combat the symptoms. If I could give ten stars, I would! Pro tip: be patient. Urgent cares are doing a lot for us and have been overwhelmed since Covid began. A little time in the waiting room is always worth their attention. You wouldn't want them to rush your appointment, so don't expect them to rush others' appointments.

The nurse was so sweet and finally after all this time she's the first nurse to give my son a covid swab without making his nose bleed or scaring him to the point that I have to bear hug him still. I think she may have actually broken his phobia of covid tests. The doctor was great. My son didn't have covid. Kids still get colds lol. So antibiotics. Quick easy painless and were finally able to be treated like patients and humans instead of walking viruses. I hate going anywhere but ochsners but they are my new go to from here on out.

Nurses the best....Receptionist needs some improvement but management is on top of all problems. They welcomed my feedback which shows the true values of the company ...They want to provide the best service possible and they do!!!

This place is terrible! The doctor told me that coming there and seeing him was a step down from seeing my regular doctor and that I should go to an emergency room because he couldn’t help me. With extreme back pain he didn’t even offer me an xray. After telling me he couldn’t help me, he opened the exam room door and walked out leaving me sit there in disbelief.

Excellent urgent care. Great staff, convenient location with dedicated parking. Wait time has always been reasonable. Have always taken care of my needs.

Really appreciated being seen quickly. I do wish they would mandate mask wearing since it said on the door and reception desk that they are required. Other than that, I cannot say enough wonderful things about Mark and Tiffany. Incredible care and knowledge. Very grateful for this staff!!!!

Five Stars + I highly recommend this Urgent Care. I have been there on two occasions in last three weeks. First time was with my cousin and today for myself. Mark and his nurse/assistant give excellent care. The young lady at the front desk went out of her way to assist me with a problem with my Humana Gold insurance. Humana could not figure it out after an hour on the phone, but before I left she had it resolved. Saved me from having to pay out of pocket and then wait for reimbursement.

I didnt have an appointment yet the office staff was calm, helpful and very kind. My husband and i didnt have to wait long and were seen together. Our md was pleasant, knowledgeable and thorough in her questions and exam. I appreciated her honesty and advocacy in obtaing the right treatment to get us back to health. As a 20 plus registered nurse she answered all our questions patiently and we never felt rushed. I give this clean and professional establishment 5 stars , if i could i would go for 10!

Excellent care by the front desk, nurse and doctor. I brought my 8 year old in to get tested for the flu. They took great care of her and actually cared. Thank you!

Great service. Wonderful medical assistant and nurse practitioner on duty. This us the second in and out location that I have been to. Both were prompt, courteous and competent.

The assistance provided at In + Out Urgent Care (LaBarre) was efficient and timely. The receptionist was approachable and kind. The nurse/assistants were considerate, patient, gentle and knowledgeable. They performed their tasks and handled me with care. Additionally, the nurse practitioner listened to me, she asked additional probing questions as needed, was very knowledgeable about my symptoms, didn’t give me unnecessary tests and prescribed medications that were needed to get me back to normal. One of the main plusses for me was that the nurse practitioner DIDN’T RUSH ME OUT as if I were a number even though there were a lot of patients; she took her time with patient care. I appreciate them for their assistance and as a result, I am feeling so much better.

I made an appt- was seen right away. I was there for something unrelated and the provider noted my thyroid to be very large and recommended I set up a primary care appt. A few weeks later I was diagnosed with Hashimoto’s and am on medication now and doing well. I appreciate him so much for being so comprehensive. Every provider I tell this story to is so impressed since I was not at the Urgent Care for my thyroid. So thank you!!

Friendly and efficient staff. I can always count on being appropriately treated and feeling better within 2 days. Thank you Mark!! He is the most effective when treating with the right meds. I’ve been coming here since they first opened. The first time before COVID was known to be in the states, I had a horrible cough I couldn’t even catch a breath, and after going to another location twice and not feeling better, I came to In & Out Labarre, Mark gave me a total different treatment & different antibiotic, no kidding, 2 days later I was cured!! I was so grateful that have referred all my relatives and friends.

Best Irgent Care! Mark is professional and exceptional and efficient. He even gave me 6 stitches in my big toe and I hardly have a scar. Staff is kind, professional and helpful. I’ve been to this location 4 times in 6 years. I refer people to this location often and they’re always well taken care of! I’m just unhappy now to learn that this year they’re not taking my insurance. I hope this changes.

Thanks to the staff at IN& Out urgent care. The service there is great.I’ve been there twice now. They get you in and take great care of you, no long waiting. Thanks

Absolutely the BEST Urgent Care in the south. Friendly service from beginning to end. I felt like the entire staff really cared about me. You are all a blessing!