This Gym is not very good. It's not specifically the staff's fault. It is the business model. The price allows everyone access so the gym is crowded in the evening. A lot of people in the the free weight section are just hanging out. Too many people working out without purpose or intensity so they are doing 1 set, then sitting on the equipment for 10 minutes. People act like they can't share the equipment. You have (like teens) younger people aimlessly picking up dumbells and swinging them around for a bit then just leaving them on the floor wherever. People that don't understand gym etiquette and are wearing cargo pants and boots. There are many useless machines and not enough benches and free weights, so the area with the free weights resembles a prison yard. I think if they split the free weight benches up into 2 sections on opposite sides of the gym the place would be a lot better then they could get rid of half the useless and broken machines.

Be warned this gym is horrible. From the owner, Mike to the manager Desiree, IDK who is worse. My close friend who is permanently disabled signed up to this gym and went ONE day but due to her disability, she was unable to return. Her doctors were genuinely concerned about her safety and well-being due to her condition. This was communicated to the manager and the owner immediately. The owner would not cancel her membership and required her to submit a medical note explaining why she was unable to attend the gym. Once that was done, it was rejected and the owner demanded that she and her doctor submit disability status documents. Her doctors complied and still that was not enough. At that point both Mike and Desiree avoided her for months (incurred monthly fees) and even went to the extent to call the doctors office to try to illegally obtain her medical records/diagnosis without consent. They continue to deny cancelling her membership and threaten her with submitting the incurred fees to a collections agency when she only visited there ONE time and has since then communicated that she needs to cancel due to her being disabled. DO NOT. DO NOT GO HERE.

**Updated Review 10months apart** - I get dirty looks from the staff now because of my reviews as if it’s to intimidate me but the 4-5pm crowd is now vaping juuls and working out shirtless. This is going on for an hour in a packed gym on weekdays and no one says a word. (See photos) There r groups of guys making movies of themselves working out w/ NO shirts & masks on in the middle of this gym every morning and this place is already crowded considering everything. I Emailed corporate and the branch manager weeks ago about it and no email back. Yesterday when I mentioned it to the front desk person they acted like I was the problem and said "it’s just something they do everyday" -__- If you don’t believe me check out their IG stories.. no one has any shame tagging Retro in their videos

Good gym, Workout equipment is fine, people and staff is also nice. Only problem is cancellation process sucks. I gave them the letter to cancel long back, I was not able to access my account from the app so I thought they cancelled it but I am still seeing the charge on my bank account. If you cancelled it, please check your bank for at least a couple of months and act immediately to prevent further deductions.

Basic bare-bones gym.. it gets crowded quickly after 4p, mainly because I learned that many people don’t have membership (especially the group of teenagers that are usually lounging around). I watched a teen open the back door and let a group of friends enter. Employees don’t care because half the employees are friends with these teens. One teen literally told me that he doesn’t have membership, but just comes here because his friends work here. The owner of the franchise should be concerned because they are losing money by allowing non-paying people to frequent the gym on a regular basis. But to top it all off, many of the machines are broken (which of course happens sometimes), but they remain broken for weeks or a month at a time. I walked into the bathroom this week and saw the urinals both broken. 🥴🥴 The gym just seems very poor. The Retro on Garfield Ave does a MUCH better job and the staff are more friendly

Oh, where do I even begin with Retro Fitness in Jersey City? If I could give them zero stars, I would, but unfortunately, that's not an option. This place is a shining example of how NOT to run a gym. First of all, let's talk about their customer service. I've had better conversations with a brick wall than with the employees at Retro Fitness. It's like they go through a rigorous training program on how to be as unhelpful and rude as possible. You ask them a simple question, and they look at you like you just asked for the meaning of life. And good luck getting them to crack a smile – it's as if they have a strict policy against showing any form of human emotion. But the real cherry on top of this disaster sundae is trying to cancel your membership. I swear, it's easier to break out of Alcatraz than it is to cancel a membership at Retro Fitness Jersey City. They make you jump through more hoops than a circus tiger. You have to fill out forms in triplicate, provide a blood sample, and solve a Rubik's Cube blindfolded just to get the process started. And don't even get me started on trying to reach someone in their "customer support" department. It's like trying to call the Lost City of Atlantis – you're more likely to have a meaningful conversation with a dolphin. Oh, and let's not forget about the gym itself. The equipment looks like it's been around since the '80s, and not in a cool vintage way. I half expected to find a Jane Fonda VHS workout tape in the corner. The weights are rusty, the treadmills creak like haunted houses, and the locker rooms are a biohazard waiting to happen. In conclusion, if you enjoy terrible customer service, a membership cancellation process that makes the Da Vinci Code look like a bedtime story, and working out on equipment older than your grandma, then Retro Fitness in Jersey City is the place for you. Otherwise, do yourself a favor and find a gym that actually values its members and doesn't make you want to pull your hair out in frustration. Trust me; your sanity will thank you.

If you ever consider coming to this gym don’t because I’m telling you right now this gym is very unprofessional. People don’t do their jobs here. Desiree is very very disrespectful. I was waiting for to get a shake and she was on her phone and wasn’t paying attention. Are you here to play on your phone or go to work. I canceled my membership after the first month. Horrible horrible gym bad customer service too. Dirty too. The bathrooms always smell like it hasn’t been clean in 3 days. Dumbbell are always missing

Would stay away from this place. Scammed the entire Hoboken club when were auto transferred. Not that they care about a low rating, but I encourage anyone who has a bad experience to leave a 1 star review. The owner is void of class and it will come around to them in the long run.

Customer service is HORRIBlE! I rarely give reviews especially never bad ones BUT the girl(I didn’t get her name)who works at the front desk with curly black hair shouldn’t even be working there! She’s always talking or on her phone. She doesn’t even care if people are waiting to be helped. Also she does not have the right personality to work there. Please hire someone who is more caring and honest. Thank you!

this gym is very unprofessional. People don’t do their jobs here. Desiree is very very disrespectful. I was waiting for to get a shake and she was on her phone and wasn’t paying attention. Are you here to play on your phone or go to . Horrible horrible gym bad customer service too. Dirty too.

Ladies and gentlemen this is one of the greatest gyms I've ever been to. The staff customer service is above average, pretty clean, it's usually not that packed, they have all machines, including boxing bags etc, locker rooms are big and spacious, they sell shakes, protein and everything at a decent price. I'd highly recommend this this everyone.

BEWARE this gym is full of creepy pervy guys and apathetic staff - i have never felt more uncomfortable in my life while working out. even in the "private" mirrored room, guys will legit peek in and stare at you while stretching. i called 3/9/22 7:51 PM and shared this with a staff member, when i asked her name she said it was "uhhhhh... chloe," (who hesitates with their name? or was she making up a random name on the spot?) anyway, she didn't express any sympathy and just hurried to get me off the phone when i had a question about my membership, before i could even get my question answered she put me on hold for an extended period of time - i had to call AGAIN and then she answered my question in two seconds. what is it here? nobody wants to work? then just quit and stay at home watching netflix! if not, then do your job "uhhhhh... chloe!" retro fitness, i am so disappointed. this location NEEDS to get it together.

Yes it is a cheap gym and as much as I appreciate having a place in which to workout, this gym is super unkept. The machines are tattered, floor is sticky and dirty. “Studio” space has ripped up yoga mats. I wish they cared more about cleanliness. It’s gross. Sometimes I see a guy going around “cleaning” but he just picks up garbage from the garbage bins & that’s pretty much it. I don’t think this gym has been given a THOROUGH cleaning…ever.

I used to be okay with this gym, but as if lately, it has become a hangout spot for kids, specifically Snyder high school students who come there still wearing their uniform. Currently going to the one in bayonne now as this one is a children's club. I'm pretty sure that many of those kids don't have a membership and are just walking in. They need to seriously fix that. 😒

Jesse the assistant manager extremely rude and unprofessional and should not be dealing with customers at all . Cellphone in her hands the whole time and would not let me cancel my membership . The gym stinks and it’s small with only 1 person working . Horrible customer service from the “assistant manager “

Place is dirty and they charge a maintenance fee but the gym still looks the way it is. Gym near me so i go cuz gym is life. "Goooo Retro!" Update 03/04/2023- that front door busted and you either gotta spartan crawl or hurdle over the counter

This is barely a retro fitness. There are dozens of high school kids sneaking through the back door every day and make a mess leaving weights everywhere. When I tried to sign up my wife for a guest pass their machine was broken and couldn't take payment, and they wouldn't charge my account or take credit card, and told us to leave. I've been a retro fitness member for over 15 years and this is without a doubt the most unprofessional (and also out of date/unclean) gym I've been to. Won't be returning back here.

Got a smoothie from here after my workout and after finishing my smoothie, I had food poisoning for the rest of my day. I was completely fine until drinking the smoothie. Not sure if they clean out their blenders from previous use.. but, clearly the blender they used to make my smoothie was not sanitary. So just a heads up..DO NOT GET SMOOTHIES FROM THIS GYM unless you want to end up sick for the rest of your day.

I wouldn't recommend this gym. I got many overcharges that they always claimed was a mistake. On top of that they made it nearly impossible to cancel my membership even though I was a member for over 3 years. Took me over a year just to cancel it and had to jump through all sorts of hoops to do it. I later joined the retro fitness in bayonne and when I canceled my membership over there, they canceled it for me on the spot.

Watch out for this GYM! They will give you a hard time cancelling and will keep charging you fees that you dont deserve! They are ruthless. They keep saying that only the manager can do this or that but he is not available everytime you call or go there its delaying tactics obviously so they can get more money from you! Check the reviews, dont be fooled!

I stopped in yesterday to check out the gym for a potential membership. The place smelled awful, the machines were in poor condition, and the front desk seems to be run by teenagers who point to signs when you ask them a question. Great place for crackheads. Id rather be out of shape then ever workout here.

I like the gym, but there are a lot equipments need to be fixed, such as the treadmills, punching bag, mirrors, shower rooms... If they can renovate at least part of the gym it would great since it has a perfect location and quite big space.

Jesse the assistant manager is very rude ! Trying to cancel my membership after 3 years . You can’t call to cancel and she said she can’t print out a form . She told us to get a piece a paper and pen and write out that we no longer want services . She gives out smoothies yet can’t hand out paper because of covid lol she started yelling and cursing - security guards also said this was ridiculous not professional

Be aware of this gym, they have horrible management, whoever the manager is, she has horrible side manners and is very rude. They literaly don’t care, they just want your money. I ended up with a huge balance and was send to colection with no prior notice, when i tried to explaint to the manager that i had canceled my membership in person with a letter a couple of months ago and was not responsible for this bill, she just said that I had to pay the whole amount in full in order to cancel my membership and hung up the phone on me while i was talking. Please do yourself a favor and go somewhere else.

Decent gym. Not as clean as the twin city one which i normally use but i like coming here to switch up the machines

If you’re just coming here to work out and know what you’re doing good gym. If your expecting great customer service or welcoming attitudes this not the gym for you try planet fitness. I was in both and tho planet fitness gym treats you better there are no free weights and it’s a further drive that’s why I’m still at retro. The 440 location is not friendly or welcoming but it’s not all retro gyms because Bayonne retro is friendly and welcoming.

I cancel in 2018 when I moved out of jersey city and I forgot about it last month I look for something in my credit card they still charge me from 2018 intel now I called them they no want to give me time to explain anything the only word no way you get your refund and you have to send letter to cancel again or we going to keep charge you this is the worst customer service ever I am not recommended for any one to use this fitness they going to robbing you 0 star

I love this place ! The other gym members are focused on working out rather than chatting and showing off, the front desk are professional but not obsequious; they get the job done politely and efficiently ! I have always found them helpful and responsible. It could be a little cleaner, but just dust wise... the sanitation/ antibacterial products are free flowing and everyone masks up ! I love this gym !

Honestly I been going to this gym since 2013 and I have never met a more dedicated and devoted employee like Chris at the front desk he’s great! Makes the best shakes !

Pretty decent gym, it's relatively small but it's not bad. The only thing I would say is that it should have more than one squat rack. There's two Smith machines and only.one free weight squat rack. It should be here other way around.

Terrible terrible!!!!! For 3 months trying to cancel my membership and no one would do anything until now it's terrible.

We canceled in person before the Hoboken location closed and the staff told us our cancellation was “all good.” Obviously not, as they continued to charge us and didn’t pick up the phone when we called to dispute. Disputed with credit card company but the charges kept coming and now they are threatening sending to collections - and they still don’t pick up the phone number they say to call! There is not a shred of customer service or integrity to be found here.

If it’s possible to give negative stars, I would. The absolute lack of professionalism of the “management” staff is appalling. This chain, and more specifically this location, needs to invest in sensitivity training and professional development for all staff, let alone ones that call themselves “managers”. After attempting to speak to a manager on multiple occasions, I went in person, only to be told that one was not on duty, nor could I be provided with an expectation for when they would be there. Actually, I was told that they’re “hard to pin down”. Since I was trying to cancel my family membership, I came prepared with a dated letter which listed out all family members, the reason for cancellation and the card being charged. I was told that it would be handled, however, only the primary person was cancelled and the I’ve continued to be charged for the remaining people. The club tells me to contact their 3rd party billing company, but they tell me to contact the club….and the cycle continues. The entire thing reeks of a scam, and the longer I’m held at bay, another billing cycle passes. The absolute worst experience made worse by Stephanie Gomez, who should be first in line for customer service training.

If I could give ZERO I would! Signed up in Hoboken..gym closed down. They sent my membership over to Jersey City gym. Twenty five minutes away. Have to take a train. Told them cancel my membership since the gym I signed up for closed. Called American Express stopped payment instantly. Said since. Gym. Closed they cannot not bill you. What scammers. Sending me collection notices after calling new gym several times. Left messages for Desiree 3 times Keep it up. We'll be suing for harassment

TERRIBLE EXPERIENCE. They moved out of Hoboken without notice. I kept my account because I had a good experience with them before, but when I got to know they moved to central Jersey I could not continue as it is just too far from me. And just like all the other comments mentioned, could not cancel service. When I called to check the cancellation progress the front desk HANG UP ON ME. RUDE and Unfriendly. Avoid at all cost!!

Very friendly staff. Their manager, Desiree is very dependable, attentive. I go to her every time I have some questions, she stops what she is doing and assists me.

Retro fitness should change their name to Scam fitness. Its been 7 months i am trying to cancel my membership but they keep on adding monthly payment. I went to the gym thrice but they dont cancel membership. And now they have added this as a debt to my credit report. I will also complain this to Better business beurre ang teach them a lesson. Never ever go to this gym.

By far the worst experience i've ever had at a gym. Under no circumstances would I ever recommend this place. Avoid at all costs.