I had gotten my piercing done at pagoda today and had a very bad experience. The customer service was disgusting and rude. They pierced in the wrong earrings into my ear and did not except that they did so. I had to get them removed and pierced all over again.The location of the earrings themselves aren’t even. You can tell by looking at it that one of them is higher than the other. Do not recommend this place to anyone. Please get your ear pierced from real professionals.

One of the worst people at the counter! So rude. Zero empathy. Such bad behavior. Do me a favor and never come here. It is the worst people at the counter.

Very rude customer service! The big girl who works in that location is extremely rude & lazy ! If it was my company I would not let her to work for my company!

Ok service. The big girl just sits on her phone all day and doesn’t want to work.

I did 2 ear piercings. It was great experience. The piercer was really good and friendly. I wanted to get piercing for long ago but I was scared to get. Now I got it and it didn't hurt much. They used gun to pierced my ear. And gave me cleanser spray for cleaning. I just hope I don't get infection and heal in months or a year. Piercing pagoda is good place to buy jewelries and for piercings. I do recommend this place. 👍👍👍

Had really bad experience staff doesn’t seem to be well trained or experienced.had my LO pierced and got unequal piercing location(right side up and left down)and this is something u cant just erase or undo and she is too small to do it again.MY LO will have this defect her whole life,everyday i look at her I regret and just feel really bad for her thinking if i could change it.and staff was rude when I tried to divert my LG so she doesn’t cry staff asked me to back off.

We went there for ear piercing for our baby. The employee working there was completely uninterested in serving us. She didn't even bother to hear or answer any questions we had.

I took my 10month old to get her ears pierced. Great experience. The staff was very friendly. My daughter just cried for a little bit

They were great with my 3 young children. They pierced the youngest and helped replace the other's earrings. They were amazing!!!

My 7 years old just pierced her ears and didn’t shed a tear. Kelly was super friendly and made it such an easy process. My friends that had their kids ears pierced at pediatricians didn’t have a good experience as we did. Not to mention that they need still correction and one even had an infection. So highly recommend this place.

Loveeeeee it. The cashier was so friendly and helpful. Beautiful jewelry. Reasonable prices and you also have warranty. I’m hooked will definitely be back for more

Two supposedly nickel-free and hypoallergenic 14k gold earrings and I reacted to both of them.

One of the big girl who works at Newport location is very rude and attitude and very unprofessional behavior with customers....

The ladies at this kiosk are the best! Rosie, Sade, and Selena were all extremely helpful and so friendly. I’m pretty indecisive, lol, but they were very patient and allowed me to really explore their selection. I was very happy with my experience here.

Very discriminatory behaviour and unprofessional service. Rude behaviour