Dunkin' image

Dunkin'

Restaurant Cafe Fast food restaurant Coffee shop Breakfast restaurant Meal takeaway Bakery Donut shop Bagel shop

Long-running chain serving signature breakfast items & a variety of coffee drinks. People often mention service, customer, great, staff, coffee, order, friendly, Dunkin, clean, tires,


Address

183 12th St, Jersey City, NJ 07310

Website

locations.dunkindonuts.com

Contact

(201) 659-0777

Price rating

$ $$$

Rating on Google Maps

3.60 (263 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: service (15) customer (9) great (9) staff (9) coffee (8) order (7) friendly (7) Dunkin (6) clean (6) tires (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Nodir B. 3 years ago on Google
    Someone mentioned earlier but I say again. Never seen any other dunkin like this, if you walk in you are not acknowledged until they're bored of you waiting there. No hello no nothing, what you want, how many that's customer service. When you order is ready they throw it without even calling your name or number. I've never rated any other Dunkin 1 star.
    4 people found this review helpful 👍

  • 5/5 T H. 5 years ago on Google
    good. great customer service here. everything was well made. Very nice place, excellent customer service excellent help and service. Nice customer service. It's a Dunkin Donuts. That's all you need to know. Friendly helpful and clean I like it. This Dunk in is the best in our neighborhood I go there sometimes it's very convenient. The stuff are really friendly, This place is very convenient and the crew members are very friendly. Lovely place... all the staffs are really friendly. Fast service and good food, I love this place the donuts are is great the coffee is great the customer service is great this place is just perfect and they have free WiFi which is also amazing this is one of my favorite places ever!!
    2 people found this review helpful 👍

  • 1/5 christian e. 6 years ago on Google
    Rat infested don't ever go there if you don't want to die
    1 person found this review helpful 👍

  • 1/5 Modern C. 4 years ago on Google
    I ordered my food and waited for my order. Obviously I want my food because I ordered it and I finally hear the Indian dude making the sandwiches call my number. When I walked over to get my sandwich he holds my sandwiches hostage with an attitude saying “how many times have I called your number.” I told this him i don’t know this was the first time I heard it as if I needed to justify myself to him. I’ve had better customer service from Walmart.
    1 person found this review helpful 👍

  • 1/5 Michael L. 3 years ago on Google
    If you walk in instead of using the drive thru, you are screwed, they won't acknowledge you. When they do, they will ignore what you ask for, i asked for a hot dark roast i got a barely warm regular coffee with a gallon of milk.
    1 person found this review helpful 👍

  • 5/5 Steve F. 2 years ago on Google
    Service here can be a bit slow but the staff are so friendly. Fresh products always too

  • 4/5 M S. 9 months ago on Google
    I recently had a great experience at the Costco Tire Center. I was in need of new tires and didn't have time to order them online, so I decided to go in and see if they had what I needed. I was surprised to find that they had the exact tires I wanted in stock, even though it was a busy Saturday afternoon. The staff at the tire center was very courteous and well-mannered. They took the time to explain the different tire options to me and answer all of my questions. They also made sure to rotate my tires and balance them while they were at it. The location of the tire center was clean and well-kept. It was also very convenient that it was located right next to the Costco warehouse, so I could do my shopping while the car was being taken care of. Overall, I had a very positive experience at the Costco Tire Center. They had the tires I needed, the staff was great, and the location was convenient. I would definitely recommend them to anyone who needs new tires. Here are some additional details about my experience: I was able to get an appointment for the same day, even though it was a busy weekend. The work was done quickly and efficiently. I was in and out in about an hour. The tires were a great price, and they came with a free road hazard warranty. I was very impressed with the overall customer service. The staff was friendly and knowledgeable, and they made sure I was satisfied with the results. I would definitely go back to the Costco Tire Center for any future tire needs. They are a great value for the money, and they offer excellent customer service. thumb_upthumb_down shareGoogle it more_vert  Write a 300 word review about Dunkin donuts. Include the following: 1 the store was clean and we'll kept. 2 the store had a modern look. 3 the staff were very nice and helpful. 4 the food was prepared exactly how a requested. I'd definitely be coming back here. edit View other drafts volume_up  I recently visited this Dunkin' Donuts, and I was very impressed with my experience. The store was clean and well-kept, with a modern look. The staff were very nice and helpful, and the food was prepared exactly how I requested. I would definitely be coming back here. Here are some more details about my experience: The store was clean and well-lit, with a modern decor. The floors were polished, the tables were wiped down, and the counters were spotless. The staff were very friendly and welcoming. They greeted me as soon as I walked in, and they were happy to answer all of my questions. They also made sure to get my order right. Here are some additional reasons why I would definitely come back to Dunkin' Donuts: The prices are very reasonable. The menu is extensive. There are a variety of breakfast sandwiches, donuts, bagels, muffins, and coffee drinks to choose from. The hours are convenient. Dunkin' Donuts is open early in the morning and late at night, so you can get your coffee fix whenever you need it. I would definitely recommend this place to anyone looking for a quick and tasty breakfast or snack. They have a variety of delicious food options, the prices are reasonable, and the staff is friendly and helpful.

  • 1/5 lucky v. 11 months ago on Google
    Still they not serving a Fresh begal 🥯

  • 1/5 Jay B. 1 year ago on Google
    So I'm trying to place my order I told him four times I want my bacon burned it couldn't be any more not how hard is it to overcook the bacon like I asked

  • 2/5 Gustavo A. 1 year ago on Google
    They clearly have no idea how to properly make signature drinks. Ask for a signature latte and they'll just give you regular coffee with milk. You tell them this is wrong and they'll persist in telling you "sir, that's the signature latte". While other places make it differently and tastes differently. It's not even a one time mistake, it happens everytime. Shame this is the only Dunkin donuts by my job. It's so maddening!

  • 5/5 Fareed A. 1 year ago on Google
    Very good service and food

  • 5/5 Anrz a. 1 year ago on Google
    The cashiers here in the evenings are amazing. Great job !

  • 5/5 Kaushik R. 2 years ago on Google
    Good customer service. Surprised to see polite staffs who don't show their anger, frustration at customers. Things hard to notice in NY/NJ restaurants.

  • 5/5 Michael H. 2 years ago on Google
    I go to this Dunkin almost everyday and it is great. Always have quality products and prompt service.

  • 5/5 Rashad W. 2 years ago on Google
    Stopped in and grabbed some coffee to perk up. Traffic into the Holland Tunnel is crawling and making me tired. I need a driver. Easy stop, pull in and park and go inside, or use the drive thru. They're pretty fast.

  • 5/5 Anna P. 1 year ago on Google
    My boyfriend and I regularly attend their location . The employees are always welcoming, attentive and familiar with our usual order. The manager is amazing as well and last time we were there he surprised us with a gift card being one of the firsts for the day to order through the app. We appreciate everyone’s service at this location and they make our morning commute brighter every day.

  • 3/5 Lacey S. 3 years ago on Google
    Most disgusting bathrooms i have ever seen. I would have not even stopped here if there was another option I knew of. The only reason for 3 stars is that the dunkin donuts counter staff was very nice and service was fast and accurate.

  • 1/5 Dylan B. 3 years ago on Google
    Rude. I watched the workers clean the table then proceed to make my bacon egg and cheese with the same gloves on. Nasty. Would not recommend this establishment is not getting my money again

  • 1/5 Aria T. 2 years ago on Google
    If I could give 0 star I would, manager was so rude and my vanilla chai tea was cold and tasted awful. I will NEVER come her again. I asked them to fix my tea and they said no I’m just disgusted and very disappointed

  • 1/5 J M. 3 years ago on Google
    They’ll open and use the previous days leftover coffee. Better off going the extra mile to Dunkin’ on jersey ave. Cleanliness is not a priority here.

  • 2/5 LaVonne W. 2 years ago on Google
    Iced Hazelnut coffee was weak. Went back to add more hazelnut and it was still weak, too much cream. Nasty. This was the worst I've ever had made. Smh


Call (201) 659-0777 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Late-night food
    • ✓️ Happy hour drinks
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dessert
    • ✓️ Breakfast
  • Service options
    • ✗ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through

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