Featured Reviews


Frequently mentioned in reviews: staff (28) room (25) service (22) hotel (19) water (13) stay (11) friendly (11) great (10) Sandton (9) breakfast (9)
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  • 5/5 Shen 1 year ago on Google
    Amazing staff. This is the second time I've stayed and I love it. Their breakfasts are delicious and unlike most other hotel breakfasts, they offer alternative milk options which I absolutely love! Rooms are always neat, comfortable and well maintained. Beautiful bar and outdoor area as well.
    1 person found this review helpful 👍

  • 5/5 Etienne B. 1 year ago on Google
    Location is amazing opposite Gautrain Sandton. I had Salmon Nicoise and was one of my best meals at hotels in the area over last few months. Stayed twice and both times sumptuous. Had a small issue with my invoice, (thus not 5 stars) for service. Room service was excellent though.
    1 person found this review helpful 👍

  • 4/5 christine c. 1 year ago on Google
    Beautiful hotel and comfortable room. It was frustrating trying to operate the elevator as the key card would not allow you to choose the floor number. Breakfast was also strange at times as it seemed like some breakfast dishes were leftovers from the night before.
    1 person found this review helpful 👍

  • 3/5 Hesna C. 1 year ago on Google
    My husband and I had the privilege to stay at the Radisson Blu Gautrain for 3 nights for a business trip. It is just across the road from the Sandton Gautrain Station, so the location is ideal! The rooms were basic, but very clean and neat. The breakfast was exeptional, but the dinner was very basic, and that is the one you pay for! The experience would've been so much more enjoyable if the reception staff had been more friendly and willing to assist. It felt like we were more of a bother than guests. The head of the restaurant and the cleaning staff were the only friendly faces. I have been to the Radisson Blu in Cape Town and had a much more enjoyable experience there. I sincerely hope their customer service will improve as this hotel is in a prime location!
    1 person found this review helpful 👍

  • 5/5 Pat K. 2 months ago on Google • 212 reviews New
    If travelling from Tambo Airport, use the train to Santon Station.. It only takes 15 minutes, and costs approx Rand 250. It is safe and cheap. The Sandton station is a two minute walk across the road to the hotel . The staff here are great, professional and friendly. Super friendly chef in buffet breakfast is always smiling, and has a heart of gold 💛. If using Hop on Hop off tour bus, it stops and returns at certain times. Check with reception. Cleaning staff very hard working, rooms spotless. One of the finest hotels in Josie. Highly recommended by a seasoned traveller.

  • 4/5 Mark B. 2 months ago on Google • 20 reviews New
    Great hotel, with a fantastic breakfast selection and friendly staff. The only negative Issue I had was 2-3 times when the room keeping staff wouldn't knock and would attempt to just open the door. On my final day I opted for a late check out and I told the room keeping staff this and they came back 20 mins later and kept trying to force open the door which really annoyed me

  • 5/5 Salie H. 2 months ago on Google • 4 reviews New
    What a turn around at the Radisson Gautrain. Whatever you guys did, keep it up. Service from ALL staff was exceptional, food was amazing and great upgrades to the room. I was very disappointed when I stayed here before and gave my feedback. Glad to see it was received in a welcomed manner and they made it work!! Well done !!

  • 5/5 Lesego M. 4 months ago on Google • 3 reviews
    Lovely ladies at reception. Dorcas the manager was so great dealing with her . Beautiful hotel and the food is amazing !!! Great views . I will definitely come back. Again Dorcas is a great asset to the company 🙂

  • 3/5 Andy C. 1 year ago on Google
    Disappointing for a 4* hotel. No restaurant service after 21:30- only room service. The pool is a joke and the gym poorly equipped. I left an item in the room and called twice to retrieve it. Both times I was never contacted back despite being promised a call within 5 minutes. Breakfast and the convenient location are the only reason to stay here

  • 4/5 Phiwinhlanhla M. 1 year ago on Google
    The Ambiance. Welcome. Service. Food. Free peanuts and welcome drinks. Very clean. Beautiful view. Spacious and open. Lovely decor and Moloi and very very curtous and attentive Bar Man, Mr Moloi, who goes out of his way to look after the customers. The hotel is privileged to have someone of his caliber. ❤️💯💯💯

  • 2/5 Nerika B. 7 months ago on Google
    The service was terrible - no one would pick up the phone on Sunday 17 September. I tried calling over ten times to request breakfast. When I eventually got through it took an hour for my coffee to arrive to my room. At the time of check out again no one answered at both reception and room service to request a porter. therefore i had to carry my luggage out myself. The pool was not operational and under renovation but I was not informed of this whilst making the booking I stayed here in September 2022 and the service was exceptional - however this year was a completely different experience - terribly disappointed that the standard of service has dropped substantially at a premium hotel in just a year.

  • 4/5 Ram V. 6 months ago on Google
    Spent 5 nights at this hotel on a work trip. Location is fantastic for Sandton. Rooms are good, basic facilities provided. Room service is terrible. Overall it's a decent place for a short business stay.

  • 2/5 Catherine R. 8 months ago on Google
    Service is shocking, it took three people to understand what we were asking for. They did not know how to make a margarita as shown in pic. That's how it arrived. Sad show! A lady that has been staying there for a month was telling us he had to wait 2 hours for room service. Beautiful place but it does not help if the service is bad. Will not go back.

  • 1/5 Mindira D. 4 months ago on Google
    Someone has been fraudulently using my Radison profile to make bookings and have somehow managed to book twice under my name. I have raised this with Radison Gautrain and no one seems competent enough to rectify or confirm who is using my name. Quite concerning because you need proof of identification to check in. I have called multiple times and all I get is “we will call you back” and nobody seems to call. Very negligent, really unprofessional staff. I would think twice before ever staying at any radison again! The night I did stay the room was not clean found a bottle of cough syrup under the bed. Disgusted. Could be the staff booking under my name given the fact that they already have all my details on the system.

  • 5/5 zulaika k. 4 months ago on Google
    I had a lovely stay, service is excellent and the staff knows the importance of customer service. Great food, chilled atmosphere, beautiful and clean rooms. Highly recommend 👌🏾👌🏾

  • 5/5 Katy S. 8 months ago on Google
    What a beautiful hotel. It is complimented by their staff. One particular member of staff I would like to shout out to is Tebello. She is always welcoming, smiling and happy to help. She also makes THE BEST hot chocolates.

  • 1/5 zizipho d. 5 months ago on Google
    I was a guest in room 408 from 21-23 Nov 23. Overall cleanliness was poor. I walked in to a stuffy stench which I quickly got over, thinking that perhaps it’s the carpet or the room being closed for some time. I really don’t know. My colleague came to fetch something from my room and they also commented about this stuffy smell, further confirming that I was not being overly critical. The bed was lovely, clean bedding, neatly prepped. While sitting on the bed I saw streaks on the shower glass. Now I’m getting irritated but I choose peace and go to bed. I slept then took a shower in the morning. I brought my own shower gel. Tell me why the floors were slimy and slippery. I felt old soap residue under my feet- the shower wasn’t scrubbed properly before my check in. Looking closely at the floor tiles you could really see the dirt and soap on the grout. There was grime on the corners of the shower glass. Filthy & disgusting. The sink also had a streak of brown stain coming from the overflow hole. I thought since it’s in your face like that then surely it must be one those permanent markings. I took a tissue and the thing came off, again another inexcusable oversight for a hotel of this magnitude. I came for work which got a little busy but it’s these things I would spot in the most random times and actually think of how unenjoyable my stay has become. Luckily I didn’t spend much time in the room, literally to sleep and shower. To close it off, I wanted a mirror selfie and the mirror had dust on it. Hayi honestly this was one of the worst hotel experiences I’ve had and I really hope you address the issue with your housekeeping.

  • 5/5 Cindy O. 5 months ago on Google
    Thank you for making our 10th wedding anniversary such a lovely memory. Thank you Abigail, Smiso and Elizabeth and every single staff member who was friendly, greeted and smiled as we went through the hotel. Lovely experience xxx

  • 1/5 nolwazi n. 1 year ago on Google
    My family and I went to celebrate our Christmas and we were beyond DISAPPOINTED ☹️ by the service, the food and basically false advertisement. We were promised welcome drinks on arrival and entertainment for children and none of that was available. The advertisement said this will be a buffet lunch but the dessert station was not refilled it was way below standard. We did not get most of the dessert treats as they were already finished! The meat cuts were raw not cooked well. This was a ripoff because with the R720 per person we paid I expected more. I wish I would have stayed home and cooked for my family. This is unacceptable Radisdon Blue! I advise people never to come for Christmas buffet lunches because it clearly isn’t!

  • 4/5 patience m. 1 year ago on Google
    Awesome Christmas spread for those that stay in the city over the festive. Open buffet type service so you may want to get there early. Overall great Christmas day lunch and drinks.

  • 1/5 Johan M. 2 years ago on Google
    Since when do service providers have to pay for parking? I get guests who stay o ernight etc. but not when you are there to do a delivery to the hotel? We offer an event hire service. Maybe 30 minutes for the delivery and set-up. R16 for parking? Spoke to staff to get my parking validated and refused. Sorry. Everyone pays. How's that for greedy?

  • 5/5 michelle L. 1 year ago on Google
    Lovely attention to detail. Quiet, clean rooms. Nice gym and pool. Convenient location to gua train to get to and from airport easily and to Sandton city. Staff are professional and friendly. Highly recommend.

  • 1/5 Meshen M. 1 year ago on Google
    I checked in on the 29/09/2022. The check in went smoothly and efficiently. When I got to my room, the two tumblers were dusty. Later in the evening, I went to shower, the water was ice cold, as well as the water pressure was really slow. After my shower, I went downstairs and told the receptionist that there is no hot water. They told me that they will send maintenance. The next day (30/09/22), both morning and evening, the water was cold. I then went to reception on Saturday morning to complain. The receptionist didn't even greet me. She just looked at me and said "Yes, what can I do". I also asked her a parking ticket. She was absolutely rude in her approach when giving me a parking ticket. The cold water continued into Saturday (01/10/22), a whole 3 days later without hot water. When I went to reception, the manager was disinterested. He just said its due to load shedding and there is nothing he can do. When checking out on Sunday, 2/10/22, the water was still cold. The maintenance guy told me its not due to load shedding but actually due to a pump not pumping the hot water upstairs to my room properly. He said I must let the water run for 15min before I will get hot water. After showering for 15min if showering, the hot water finally came. For four days I didn't have water, lied to and treated with sub standard service. The manager also took my number down. I'm yet to receive a call from the GM Nikola

  • 2/5 T 1 year ago on Google
    The location is great. The hotel it fairly modern. But there are a few items that brings the ratings down. The staff aren't the friendliest. Hardly ever greet with a smile. I was waiting at the front desk while two staff including the duty manager had a long chat and ignored me. The staff have a habit of screaming across the floor when talking whilst I was trying to get some work done in the lobby. Whilst the rooms where neat the upkeep is letting it down. The bathrooms had lots of dust on the skirtings and mould in some spots of the bathroom. Design of the room was a bit of a let down. Easy to knock into tables. The chef was accommodating though. Not much from a vegetarian / vegan perspective so paying for breakfast which I booked for 5days was a waste. But overall a decent stay but certainly far from my best

  • 5/5 Carol L. 1 year ago on Google
    Nik and Vonique, how can we say thank you. Nothing was too much trouble to make our stay one we will remember forever. Besides the professional greeting at reception and the friendly staff, it was your warm and caring manner in which you looked after us, that will never be forgotten. Personal service like this is rarely found these days. Besides the amazing hospitality and delicious food, your views were out of this world and Sandton really showed off with the most beautiful sunset. Thank you Nik, Vonique and your entire team, we will be back.

  • 3/5 O'mphile M D M P M. 1 year ago on Google
    The establishment is trendy and caters for crowds who want a nice up market night out. Just be vigilant of phone snatchers. The trend has found its way into Sandton

  • 1/5 Duduzile S. 1 year ago on Google
    Very low breakfast standard for such a beautiful Hotel. Their pastry staff was so hard, what is a breakfast without a banana on the table? The fillings on the omelet are just a few. It was around 9am and the Chef said some of the staff is finished because it was busy in morning. Whose problem was it???

  • 5/5 Genco Orkun G. 1 year ago on Google
    Very cool hotel with friendly and helpful staff! Location was great as on our business trip we managed to visit our clients with ease! Breakfast is decent as well!

  • 4/5 Jabulile N. 1 year ago on Google
    Drinks menu was great, the small plates have limited options. It would be great if they had tapas to go with quick drinks. Its clean and easily accessible.

  • 5/5 Lebohang T. 1 year ago on Google
    Convenient location in Sandton, just opposite the Gautrain station. Staff is friendly and that lamb curry made my heart sing! Thank you for the welcome note and sweets in my room, that was the cherry on top!

  • 3/5 Vernon N. 1 year ago on Google
    Note: this review has nothing to do with the facilities (conferencing, etc.), More, my experience of the food and a few other little things that might matter to some. Uber fancy, but in the final reckoning, a big disappointment for this reviewer 😒. Walking into the Radisson Blu Gautrain Hotel, one is immediately impressed by the tasteful decor, easy (yet professional) atmosphere and truly amazing staff (I was cordially greeted and welcomed by the maitre de, to the cleaning staff). The room was pretty pedestrian. Don't get me wrong, it was of a good size, well appointed with a work area, a bar fridge and all the other amenities, but there was (in my opinion) something lacking... I know that the room was not an executive suite - just a standard room, but it felt like I was walking into a room at the Park Inn (one of the Radisson's other hotels, which I had stayed in before). I had expected to be blown away by my room, considering the price paid, but I was left feeling a little underwhelmed. "Maybe the view would make up for it" I thought to myself, but all I saw was a dark office block across the road and a minimal view of Sandon's lights. "Oh well," I shrugged, "I guess that they could not dictate the view that they got, considering the boom in construction in Sandton. It was late and I was tired, so I ordered some food. Thank goodness for room service. The prices of the meals raised eyebrows, but I thought "Hey, this is Radisson Blu, the food must be excellent, so it should be worth it." I was not so thankful almost an hour later with no sign of dinner. Both my wife and tummy were getting a little short tempered at the long wait. A call to the room service desk just got us a "It's being prepared and will be there soon" with no indication of when "soon" would be. When the food arrived, the cloche was removed with a flourish and our food revealed, and it looked good! After quickly paying for the T-Bone, Grilled Chicken, and beer (330ml - the size will soon become apparent), we tucked in hungrily. What followed was a miserable meal that I would have expected at a struggling roadhouse. My wife's chicken was as dry as a bone, and she was reduced to emptying the tiny little bottle of mayonnaise that was provided, to hydrate her chicken. While she was busy trying to revive her mummified chicken, I was resolutely sawing through the slightly wet biltong that was masquerading as my medium rare T-Bone steak. I looked up at my wife, wondering if the water shortages in KZN had suddenly afflicted the hotel's kitchen. It wasn't all bad though. The spinach accompanying my "biltong" was fairly decent, but the squash had a slightly sour taste - one that I'd never tasted before (new recipe?), and my wife's chicken skin was well seasoned. However, the rest of it was tasteless and left us wondering if it had marched across the Kalahari. At least the beer was good (not as cold as I would've liked) but enjoyable. That was until I saw the price of it on my receipt. I will not divulge the cost thereof - let's just say that the the hotel had made a R21,00 profit on it... Our night's sleep was fitful, which saw us waking up continuously, trying to fluff up the pancake-like pillows. Maybe some people like that kind of pillows, but if you don't, I'd suggest you asking for some other pillows before you turn in for the night. So, in the final analysis, I was left wondering about the qualifications of the hotel chef (should Gordon Ramsey for am intervention?), the hotel's pillow suppliers and the people that set the prices (I'm not sure what they're called - gougers?). A 330ml bottle of beer which I could have bought almost 2 quarts () for the same price

  • 5/5 Simamnkele T. 1 year ago on Google
    One of my favorite hotels. Close to the Gautrain and Nelson Mandela Square. Their staff from when you walk in right to the cleaning staff is amazing. Their breakfast😋😋😋 I enjoyed my stay👌🏽❤

  • 5/5 Inkuliso T. 3 months ago on Google • 1 review New
    The overall experience was great. Lovely staff personnel, very friendly and interactive. The rooms were quite good value for money. Will definitely be returning


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