2/5 Janet G. 10 months ago on Google
Stated
check
in
time
is
3:00pm.
We
arrived
at
7:30,
and
after
10
hours
on
the
road
were
ready
to
relax.
But,
we
were
told
our
room
was
not
ready,
it
had
not
yet
been
cleaned
and
they
would
get
to
it
in
about
a
half
hour
or
so.
When
we
told
the
desk
clerk
that
not
having
a
room
ready
5
hours
after
check-in
is
unacceptable,
her
only
response
was,
"I
know".
We
went
out
and
got
dinner
and
came
back.
At
8:15
room
still
was
not
ready,
she
said
they
were
in
process
of
cleaning
it.
Then
asked
if
we
would
like
another
room
that
was
ready.
We
asked,
if
there
were
other
identical
vacate
rooms
that
were
already
clean,
why
did
she
just
not
give
us
one
of
those
when
we
arrived,
but
she
had
no
answer.
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