2/5 Chloe B. 9 months ago on Google
Nice,
spacious
apartments.
Located
in
a
great,
safe
area.
Maintenance
responds
fast
but
often
didn’t
even
fix
the
problem.
For
example,
when
I
first
moved
in,
the
AC
was
broken
and
it
took
them
3
weeks
to
fix
during
the
hottest
time
of
the
year
(July/august).
Their
only
solution
was
to
provide
us
with
a
portable
AC
unit
to
plug
into
the
wall,
but
some
tube
needed
to
be
released
outside
for
it
to
run,
therefore
my
window
was
open
constantly
and
defeated
the
purpose.
Another
example,
microwave
shot
out
and
they
replaced
it
fast
but
the
only
button
that
worked
was
the
+30
sec/start
button.
I
called
maintenance
to
fix
my
living
room
blinds
and
my
ring
camera
caught
them
going
into
my
bedroom
for
a
while
so
I
never
called
them
again.
There’s
an
option
to
schedule
their
visit
at
a
time
you’ll
be
home
or
to
only
enter
the
apt
when
a
tenant
answers
the
door
but
they
didn’t
respect
either
option
when
requested.
The
office
gives
24
hour
notice
to
enter
apt
which
is
great
but
they
find
ways/excuses
to
enter
unit
sometimes
once
a
month
or
once
every
two
months
and
refuse
to
work
with
tenants
to
schedule
a
time
to
be
there
at
the
same
time.
I
struggled
to
trust
maintenance/office
staff
from
what
I
stated
previously
and
hated
the
idea
of
anyone
being
inside
my
home
without
me
present
but
they
didn’t
care
and
said
it
was
too
much
effort
to
do
so.
Office
often
made
financial
mistakes
and
put
my
rent
on
another
tenants
bill
because
they
misread
my
unit
number
on
the
check
and
charged
me
hundreds
of
dollars
in
late
fees.
Obviously
the
fees
were
removed
after
I
called
them
out
and
they
fixed
the
problem,
but
still
stressful
and
time
consuming
to
fix.
Their
pond
and
garden
are
a
beautiful
view,
but
they
fail
to
take
care
of
the
pond
with
tons
of
trash
in
the
water.
Overall,
nice
place
to
live
but
staff
make
it
hard.