3/5 Nicola W. 5 months ago on Google
We
had
read
lots
of
reviews
prior
to
our
visit,
and
I
won't
lie
some
made
us
quite
nervous...
To
set
the
scene:
We
arrived
on
resort
the
day
after
Hurricane
Tammy
passed
by,
so
there
was
some
damage
and
a
lot
of
standing
water
around
the
resort.
The
Reception
area
had
been
hit
heavily
with
water
damage,
The
Resort:
The
resort
is
big,
but
some
of
it
is
being
renovated,
the
noise
from
those
renovations
is
only
a
little
distracting
if
you
sit
by
the
smaller
"quiet"
pool,
I
would
love
to
see
the
changes
once
complete...
We
managed
to
get
beach
towels
every
day
without
fail.
The
main
pool
was
being
cleaned
daily,
but
unfortunately,
we
were
overrun
with
flies
around
the
pool
and
bar
area
and
resulted
in
the
pool
surface
being
heavily
littered
with
bodies
🪰
by
early
afternoon.
The
flies
were
also
very
present
in
the
restaurants
(We
visited
a
local
restaurant
who
did
not
have
the
same
issue
with
flies,
so
i
find
it
hard
to
accept
the
"fly
season"
response
others
were
given).
The
food
was
good,
Breakfast
was
the
best
meal
of
the
day,
we
got
their
early
to
avoid
queuing
for
the
omelette
station.
Lunches
were
either
at
the
grill
by
the
pool
or
ala
carte
in
the
pizza
restaurant.
A
la
carte
offerings
were
the
best
food
in
the
evenings,
but
needed
a
bit
of
an
explanation
as
to
what
you
could
have,
again
a
bit
more
communication
needed.
The
pizza
wasn't
as
expected,
the
tomato
sauce
on
it
was
overly
sweet
and
was
not
enjoyable.
(Staff
notified
at
the
time)
My
very
last
meal
was
at
the
pizza
restaurant
and
i
found
a
fly
in
my
chicken
pasta
alfredo
which
put
me
off
-
staff
were
informed
at
the
time.
We
booked
a
supersaver
room,
and
honestly,
it
just
wasn't
big
enough
even
for
a
couple,
we
had
a
standard
amount
of
luggage
and
no
storage,
other
than
a
tiny
built
in
cupboard/wardrobe
which
held
ironing
board/safe/iron
and
hairdryer,
but
no
drawers
to
be
able
to
unpack.
The
room
however,
was
perfectly
clean
on
arrival,
the
bed
was
comfortable,
but
we
were
not
visited
by
housekeeping
once
and
as
such,
could
have
really
done
with
a
broom/dustpan
and
brush
to
sweep
up
sand
,
but
also
the
option
to
swap
out
towels
during
the
week.
The
communication
by
the
resort
left
a
lot
to
be
desired,
the
information
board
was
not
kept
up
to
date
and
therefore
it
was
difficult
to
know
where
lunch/dinner
was
each
day.
There
was
an
ongoing
issue
with
no
water
overnight
throughout
our
stay,
with
no
warning,
if
this
is
"the
norm"
then
visitors
should
be
notified
and
offered
hand
sanitiser
for
the
rooms.
we
had
only
just
arrived
and
found
that
the
water
didnt
return
until
approx
6.30am,
so
no
option
for
a
shower
or
flush
the
toilet.
If
we
had
been
informed
it
would
not
have
as
much
of
an
issue...
please
talk
to
your
guests
🙏
We
had
our
pick
of
fully
functioning
sunbeds
everyday,
and
we
could
have
had
5
each
if
we
had
been
so
inclined
🤣
We
ended
up
on
the
row
next
to
the
sea
as
were
less
bothered
by
the
fly
issue.
(See
above)
The
staff
were
in
the
main
outstanding,
(special
mentions
to
Shania,
Shaniqua,
Robinette
and
Clinton)
John?
(the
manager)
was
around
most
days
keeping
an
eye
on
things,
and
there
were
improvements
made
across
the
week,
I
would
have
liked
to
meet
personally
with
him,
as
would
have
liked
to
deliver
my
thoughts
and
expertise
personally.
Our
stay
finished
on
Monday
30th,
and
we
were
offered
a
room
to
shower
and
change
for
travel,
which
didn't
materialise,
which
was
a
shame,
Clinton
was
very
apologetic
but
it
was
not
ideal.
Also,
the
mosquitos
are
ferocious,
they
were
not
detered
by
bracelets
or
patches
or
natural
sprays,
so
we
bought
heavy
duty
spray
from
the
epicurean
in
the
harbour,
but
had
already
been
eaten
alive
at
this
point.
At
last
count
my
left
leg
had
49/50
bites
😬😬
But
the
beach...
is
stunning!