Burnt pretzels... I've had this problem at this branch for a long time. My photo is from February 12, 2020. At that time I only complained to Ditsch himself. But since there have been tons of burnt pretzels every time I've been there since then (including today 😢), I don't want to withhold this honest observation from all pretzel lovers. So many times I have bought the pretzels without first seeing what they look like - every time pure disappointment. The main train station is only 2 S-Bahn stops away - they do a much better job. Unless you like black pretzels, then enjoy your meal. But I think many people prefer pretzels the same color as the Ditsch advertisement.

Here the employees work with very clean fingers, because after putting the rolls on the rolls (without gloves) they are first licked in the mouth with pleasure!!! And after this cleaning campaign, the occupancy continues.

Paid with a debit card and wanted a purchase receipt, the saleswoman turned around and walked away even though I was waiting for it

DER GLATZKÖPFIGE MITARBEITER IST DER UNFREUNDLICHSTE MITARBEITER DEN ICH JE IN EINEM DITCH HAB ARBEITEN SEHEN UND SOLLTE DASS DER CHEF SEIN, DANN IST DAS DER UNFREUNDLICHSTE UND INKOMPETENTESTER CHEF ÜBERHAUPT, SEHR UNFREUNDLICH Ich kann mich diesem Kommentar nur anschließen. Habe ihn auf seine Unfreundlichkeit hingewiesen. Ist ihm total egal. Auch wenn man sagt, dann kommt man nicht mehr. Was für eine inkompete Persönlichkeit. Ditsch hat auf jeden Fall in den Köln Arcaden ab heute einen Kunden weniger. Bleibt wahrscheinlich ohne Konsequenz für diesen Kerl!!?

DER GLATZKÖPFIGE MITARBEITER IST DER UNFREUNDLICHSTE MITARBEITER DEN ICH JE IN EINEM DITCH HAB ARBEITEN SEHEN UND SOLLTE DASS DER CHEF SEIN, DANN IST DAS DER UNFREUNDLICHSTE UND INKOMPETENTESTER CHEF ÜBERHAUPT, SEHR UNFREUNDLICH UND FRAUENFEINDLICH, MIR GEGENÜBER! WIRKLICH UNFASSBAR, DA VERGEHT EINEM ECHT DER APPETIT AUF NE LECKERE PIZZA UND IMMER WIEDER DIE FURCHT BLÖD VON IHM ANGEMACHT ZU WERDEN! NIE WIEDER ! HABE ES OFT VERSUCHT UND IMMER WIEDER DIE SELBE ENTTÄUSCHUNG ERLEBT! DA GEH ICH LIEBER ZUM BAHNHOF, DA WIRD MAN WIE EIN MENSCH BEDIENT, MIT GEGENSEITIGEM RESPEKT. DENN OHNE KUNDEN, VERDIENT MAN SCHLIEßLICH KEIN GELD!

I just bought a pretzel with butter and chives. It was ice cold, the chives were old and, worst of all, the pretzel was soft and more mushy than crispy. Never again.

I love Ditsch and have had a Ditsch pretzel at a variety of locations, and they have always been very tasty. Today the pretzel was very dry and tasted old, but above all the unfriendliness of the bald employee should be emphasized! That is not how it works. Ditsch is actually always great, but unfortunately not here.

Incorrect prices stated on the sign and when asked in an unfriendly tone: "this is a different baguette, it's more expensive". OK, all right, but is it asking too much to put a current price tag on it? It's especially strange that I got the same baguette at the stated price two days before...

Pretzel menu on the cash register display for 3.50 with a hot drink size M. 4.10 euros required. Once and never again. For now it only affects Ditsch in the arcades.

Simply unkindness since father. How can you treat customers like that?

Nirgends ist die laugenstange mit Frisch Käse soooo lecker!!

The Kel Chef should be more respectful in his dealings with staff and customers. It makes you sad to see that human values ​​such as respect are lost here. I hope the so-called "boss" should work on his attitude or question again whether his "position" as a branch manager should be exploited like this.

Ordered a bag via toogoodtogo that was labeled vegan. When I picked it up, the employee didn't know anything about it and said she was just putting what was left in there without paying attention to my purchase. You could order a normal and a vegan bag in the app, so you should know the difference.