AVOID !! 31st July we checked in at around 3pm, we got given room 41 for 4 person, we left our luggage and stuff in hotel and we headed out sight seeing. We returned around 11:50pm and got into bed, at 1:20 am I noticed something is crawling on my leg, as soon as I switched my phone torch on I noticed bugs on my bed sheet I turned the room light on there was loads of bugs walking on the walls, We rang the recipient and they provided us another room by 3am. In the morning when we spoke to the hotels manager she was refusing that there is bugs in the room and suggested that we where lying and brought the bugs our self Even though we showed her video and pictures of the bugs walking on the wall and bed sheet I will upload the pictures on here. DEFINITELY AVOID going there it's not worth it all very rude manager

We've booked this hotel for a one night stay and only started reading the reviews after we made the booking. The other reviews filled us with dread but we were unable to cancel the booking so we stocked up on antibacterial wipes and braced ourselves for the ordeal. We booked 3 single rooms on the ground floor of the annex building (it's around the corner from the reception). After imagining an absolute pigsty we were actually pleasantly surprised! The room was clean, it wasn't in a state of repair and the bedding was clean. I also had hot water! A much better start than anticipated! And given the location and price it was actually quite good. All is not well in paradise though. The impression one gets is that the hotel rooms were cobbled together with bits and pieces picked up and sourced from building renovation and landfill sites. Unfortunately the best German craftsmen were NOT employed in the construction of the hotel rooms - I've got a feeling that it was done by an uncle or cousin that's doing a bit of building renovation as a sideshow to their main occupation as faith healers, street musicians and bare knuckle fighters. There were no common fixture fittings between the hotel rooms, apart from our key chains. My bathroom had a huge basin without a plug. The toilet was not fixed level and using the commode whilst drunk was a challenge. Somebody dropped the box of tiles for the bathroom so an impromptu mosaic was done in the bathroom. Oh, and there was no towel in the bathroom. The walls are paper thin - I had a couple grunting and heaving next to me and since I could not sleep with them having a go, I decided to join in the grunting. They were initially taken aback at me grunting in time with them but after the initial awkward silence they resumed duties and we had us a grunting duet going. I did not try the breakfast as I had a weak constitution the morning we left. You normally get what you pay for and it is quite true about this hotel. I would however consider staying here again for one night only, but I don't think I'll bring my family here.

Perfectly fine, clean enough, front desk was friendly. Don’t know why all the 1-star reviews, unless a concerted effort to kill the place. It’s a relatively cheap hotel very close to the city center - you get what you pay for. Don’t believe the hype!

The only plus was a great location. The breakfast was not that bad. But the room was not good. Really old furniture, many things didn’t work or were broken. There is a small kitchen within the room but it is not permitted to use it. It was so weird herring this from the receptionist. And she was not polite explaining this.

(Translated by Google) The whole hotel is a single impertinence not recommended DIRTY mattress protectors full of stains under the bed dust and mold problems with Internet and tv despite several complaints no success Too bad that you have to give a star from me zero stars probably no longer do not exist where the 2 Stars come from (Original) Das ganze Hotel ist eine einzige Zumutung nicht zu empfehlen SCHMUTZIG Matratzenschoner voller Flecken unter dem Bett Staub und Schimmel Probleme mit Internet und Tv trotz mehreren Beschwerden kein Erfolg Schade dass man einen Stern geben muss von mir null Sterne dürfte nicht mehr existieren weiss nicht wo die 2 Sterne herkommen

Absolutely horrible experience. The room is smelling before we check in. It’s 22:08 and the person at the reception is not ready to listen. I paid in full in cash and I am more than disappointed. Our guest is still waiting. HIGHLY RECOMMEND NOT TO COME HERE! I don’t see an option for 0 stars that’s why I had to give 1 because the comment doesn’t get posted otherwise. Really hope this helps someone!

my family was scammed out of 300 euros, don't book anything here!!!!!!

(Translated by Google) Large rooms, good location, furniture in horrible condition! Please do repairs at least once !!! (Original) Große Zimmer, gute Lage, Möbiliar in grauenhaftem Zustand! Bitte unbedingt wenigstens mal Reperaturen durchführen!!!

The room, in my case, was incredible smaller. See pictures. The hotel doesn't have bar or restaurant, only for breakfast. The Internet didn't work in my room. The signal is very low. The matrix is bad as well. Avoid!

We loved the apartment they gave us for our family of 5. The beds were comfortable and it was a very modern bathroom. The continental breakfast was delicious and made the stay even better. Very close walking distance to the big Church and train station.

(Translated by Google) Bad (Original) Schlecht

(Translated by Google) It was completely renovated, then the old photos on the internet that we saw. (Original) Het was helemaal gerenoveerd, dan de oude foto's op internet die we gezien hebben.

(Translated by Google) The facade should have been enough warning me ... Expensive training money! (Original) Die Fassade hätte mir Warnung genug sein sollen... Teures Lehrgeld!

(Translated by Google) Nice centrally located (Original) Lekker centraal gelegen

(Translated by Google) Great location in the middle of the city. Unfortunately no parking nearby. Breakfast only the most necessary and not very loving. Room ok, but with damage. (Original) Klasse Lage mitten in der Stadt. Leider keine Parkmöglichkeiten in der Nähe. Frühstück nur das nötigste und nicht sehr liebevoll. Zimmer in Ordnung, aber mit Schäden.

(Translated by Google) This hotel is a dump !! I've never experienced anything like that ... very dirty unreasonable rooms where absolutely nothing is correct with booking details. I would advise anyone to book there !!!!!!!!!!!!!!! (Original) Dieses Hotel ist eine Absteige !! So etwas habe ich noch nie erlebt ... sehr schmutzig unzumutbare Zimmer in denen absolut nichts mit booking -Angaben stimmt . Ich wuerde jedem abraten dort zu buchen !!!!!!!!!!!!!!!

(Translated by Google) Nice staff and also central. Poor parking and room facilities were at the lowest level. Many stairs to the room d.H. in the handicapped accessible rooms you have to ask extra. (Original) Nettes Personal und auch zentral. Schlechte Parkmöglichkeiten und die Raum Ausstattung war auf niedrigstem Niveau. Viele Treppen zum Zimmer d.H. bei den behindertengerechten Zimmer muss man extra nachfragen.

(Translated by Google) Price performance ratio simply great (Original) Preis Leistungs Verhältnis einfach klasse

(Translated by Google) We booked with payment on the spot and with check-in from 23:00, the hotel tried to withdraw money from the card immediately, so there was no one at the hotel upon arrival. When they called the number that was indicated on the door, we were denied settlement, despite the fact that it was raining on the street! (Original) Бронировали с оплатой на месте и с заселением с 23 - 00, отель пытался снять деньги с карты сразу, соответственно по приезду никого в отеле не было. Когда дозвонились по номеру который был указан на двери - нам отказали в поселении, при том что на улице шёл дождь!

(Translated by Google) No parking. River parking 2 km away (Original) Brak parkingu parking nad rzeką 2 km dalej

(Translated by Google) Hotel is cheap and ok for one night (Original) Hotel ist günstig und für eine Nacht in Ordnung

(Translated by Google) Modern and clean rooms, courteous staff. The only flaw is the too soft mattresses (Original) Camere moderne e pulite, personale cortese. Unica pecca i materassi troppo molli

(Translated by Google) I only give one star, for one reason only. The staff was not exactly polite and nice as is normal, you did not feel welcome. I would book the hotel again for one reason only, because it is very central. TV was not programmed unfortunately, but luckily that one has today smartphone or tablet. For sleeping the hotel is not more! (Original) Ich gebe nur ein Stern, allein aus einem Grund. Die Angestellte war nicht gerade höflich und nett wie sich das normal gehört, man fühlte sich nicht willkommen. Ich würde das Hotel allein aus einem Grund wieder buchen, weil es sehr zentral ist. Fernseher war nicht programmiert leider, aber ein Glück, dass man heutzutage Smartphone oder Tablett hat. Zum schlafen ist das Hotel aber mehr auch nicht!

(Translated by Google) Was good (Original) War gut

good and simple

Under refurbishment, rooms are nearly complete; doorframe needs painting, cover missing on ensuite fan, no sink plug, some building materials laying in hallways. Rooms have no air-conditioning only the window on to the street, no fan, no fridge, no kettle/clean cup, small shower. Basic but clean room, bed clean and firm. TV randomly turns off. Reception is in neighbouring building but they are joining. No do not disturb / please clean room tag for door. Staff friendly, can leave bags at reception.

It was very pleasant to stay at CityInn! It was 10 min away from the train station and easy to find. It was also near the subway station. The room had a bathroom and 2 bedrooms, 1 with 3 beds and 1 with 1 bed. Since we were a group of 4 and didn't want to let 1 person sleep alone we moved the bed to the room with 3 beds, the next day we put it back. The room also had 1 tv, 1 desk and 2 closets. The beds were super comfortable! The pillows and sheets were very fluffy and warm! I normally can't sleep well in hotels, but this was such a good and comfortable place to stay at that I fell asleep right away. It was also very affordable, about €30 p.p. The only things that were a little off was that there was no lock on the bathroomdoor and that the tv sound had this weird echo.

A decent place. The room is a little bit dark. Receptionists are nice. Breakfast is good (5 euro/adult). There is no fridge, microwave in the room. There is a hair dryer. The location is very near the Hauptbahnhof, Dom, and Neumarkt.

Good hotel but if you live in ground floor the window is like a door when you open it you can directly walk out to the street and say hi to pedestrians. That's a good way to experience the Cologne people's daily living. It's marvelous. The breakfast is good.

Very bad hotel! We booked a double bed room and when we arrived there all double bed rooms were full and they gave us a 3 single bed room and it’s worst than the room we booked. Also the first day we had breakfast there, but the next 2 days they cancel the breakfast and we were not informed in advance. The staff is not friendly and also don’t care about you. I really don’t recommend this hotel.

Very small single room, but ok for one night.

The hotel is super uncomfortably old. it is a two building hotel, have the rooms separated from the reception, it's not a big deal until you need help after 11PM (the time when they close the reception). Toilets are 0.5mX0.5m so you can't even turn around in them. so not recommended. If i could give it less than a star i would.

Woke up to bedbugs and when we told the hotel service they didn’t care. We paid full price for these bedbugs and got to take them home with our luggage.

Not priceworthy. Huge buildings going on.

(Translated by Google) So the hotel is dregik and the end of the turn is completely dirty, the doors are all broken so far, no keys not even from the toilet and the most blatant thing is that the rooms are also rented every hour if you know what I mean and we are there with 2 children and wosten We don't think it's going on so people stay away from this hotel (Original) Also das hotel ist dregik uhne Ende die Wende sihnd völlig verdreckt die Türen alles soweit kaputt keine Schlüssel nicht Mal vom WC und das krasseste ist das die Zimmer auch stündlich vermitet werden wen ihr wisst was ich meine und wier wahren da mit 2 Kindern und das wosten wir nicht das das so da abgeht also Leute Finger weg von dieses hotel

(Translated by Google) Best location. friendly staff and clean hotel (Original) Beste lage. freundliches personal und sauberes Hotel

(Translated by Google) Well, the cleanliness fits very old and not well maintained or it needs to be renovated (Original) Naja die Sauberkeit passt aber sehr alt und nicht geflegt bzw es gehört die Zimmer mal zu Renovieren

(Translated by Google) For me, this hotel does not deserve a star and I advise you to spend a night here. Very dirty rooms, rude staff and very unprofessional. Duvet and pillows were covered with blood even though they said the room would be cleaned. Toothpaste left on the floor, which clearly shows that it was not even wiped. And I have never seen an invoice from my previous stay, although I have spoken to the staff about it several times. Once and never again. Wish I could upload the photos and videos of the stuff ... (Original) Für mich hat dieses Hotel keinen Stern verdient und ich rate ab hier eine Nacht zu verbringen. Sehr dreckige Zimmer, unfreundliches Personal und sehr unprofessionell. Bettdecke sowie Kissen sind Blutbeschmiert gewesen obwohl man mor gesagt hat das Zimmer wäre gereinigt. Zahnpasta reste auf Boden was deutlich zeigt das nicht mal gewischt wurde. Und eine Rechnung von meinem bisherigen Aufenthalt habe ich bis heute nicht zu Gesicht bekommen obwohl ich das Personal mehrmals drauf angesprochen habe. Einmal und nie wieder. Wünschte ich könnte die fotos un Videos von den Sachen hochladen...

(Translated by Google) Super cheap and very comfortable beds (Original) Super günstig und sehr bequeme Betten

(Translated by Google) The price is absolutely okay. Corona, unfortunately, there is currently no breakfast. The hotel is very easy to reach and is also very central. People are very nice and helpful. I have lived here for more than a month due to my job and I really feel very comfortable here. I will certainly live here in the future when I am in Cologne. (Original) Der Preis ist absolut okay. Coronabedeingt gibt es leider momentan kein Frühstück. Das Hotel ist sehr gut zu erreichen und liegt auch sehr zentral. Die Leute sind sehr nett und hilfsbereit. Ich wohne hier seit mehr als einen Monat berufsbedingt und fühle mich hier wirklich sehr wohl. Ich werde sicherlich auch in Zukunft hier wohnen wenn ich in Köln bin.

(Translated by Google) THE WALLS ARE VERY THIN. Otherwise, very nice and cheap hotel. (Original) DIE WÄNDE SIND SEHR DÜNN. ANSONSTEN SEHR SCHÖNES UND GÜNSTIGES HOTEL.

(Translated by Google) Absolutely not accommodating and accommodating ... We booked the hotel for a stay due to a trade fair in October (four months), but unfortunately the fair has now been canceled by Covid-19. A free cancellation or on the part of the hotel did not come at all and the question of a rebooking for another date was absolutely not answered. Conclusion: next time not this hotel and make sure that it can be canceled free of charge (Original) Absolut nicht kulant und entgegenkommend... Wir haben das Hotel für einen Aufenthalt wegen einer Messe im Oktober (also noch vier Monate) gebucht, doch leider wurde durch Covid-19 die Messe jetzt abgesagt. Eine kostenlose Stornierung bzw. ein entgegenkommen seitens des Hotels kam gar nicht und auch auf die Frage einer Umbuchung für ein anderes Datum wurde absolut nicht reagiert. Fazit: das nächste mal nicht dieses Hotel und darauf achten das es kostenfrei stornierbar ist

Good location clean, comfy beds

(Translated by Google) Small, loud, uncomfortable. 6 clock went to the window of the jackhammer. Never again! (Original) Klein, laut, ungemütlich. 6 Uhr ging vor dem Fenster der Presslufthammer an. Nie wieder!

(Translated by Google) A simple and affordable hotel! (Original) Um hotel simples e de preços acessíveis!

(Translated by Google) Name has changed Now it's called City Novo. Hotel completely renovated. Very nice and modern. Top price performance. Great location. For example Large room in a separate building, kitchenette for 4 people under 100 Eur. Where can you find something in Cologne? Only here. Klasse.????? (Original) Name hat sich geändert. Heisst jetzt City Novo. Hotel komplett renoviert. Sehr schön und modern. Top Preis Leistung. Super Lage. Z.b. Großes Zimmer in separatem Gebäude, Küchenzeile für 4 Personen unter 100 Eur. Wo findet man sowas in Köln? Nur hier. Klasse.?????

Nice and clean room.

(Translated by Google) Price performance ok for a full throttle weekend absolutely ok (Original) Preis Leistung ok für ein Vollgas Wochenende absolut ok

(Translated by Google) Doors in room do not close properly. Partly broken facility. Just great location (Original) Türen in Zimmer schließen nicht richtig. Teilweise defekt Einrichtung. Dafür einfach super Lage

(Translated by Google) At first glance it looks nice in the lobby ..... (Original) Auf den ersten Blick sieht es in der Lobby nett aus.....

(Translated by Google) ☹️ (Original) ☹️

(Translated by Google) Not good with the service (Original) No es bueno con el servicio

(Translated by Google) The neighboring house has not yet been completely renovated. Light in the hallway is defective, when using the hand wash basin there is a bubbling shower, the shower drain is blocked, the main room is not finished, the bed is old. Breakfast in the main house excellent, otherwise the rating would have been worse. In 2 to 3 years, the City Inn is definitely recommended. (Original) Das Nebenhaus ist noch nicht in Gänze renoviert. Licht im Flur defekt, bei Handwaschbecken Nutzung blubbert es in der Dusche, Ablauf der Dusche verstopft, Hauptzimmer nicht fertig gestrichen, Bett alt. Frühstück im Haupthaus ausgezeichnet, sonst wäre die Bewertung schlechter ausgefallen. In 2 bis 3 Jahren ist das City Inn bestimmt zu empfehlen.

(Translated by Google) Simple and affordable hotel in a good location in Cologne. The rooms are simple - but enough for a night or two on a city break. (Original) Einfaches und günstiges Hotel in guter Lage in Köln. Die Zimmer sind einfach - reicht aber für ein oder zwei Nächte beim Städtetrip.

Convenient location but the room was very cold even with heating on full. Irritating that they require a cash payments for the room - no card payments under €160 is an irritating policy.

Writing this at 3:30 AM, as I can not sleep due to people in the upstairs room having a party/screaming contest. They dont sound like they were guests at the hotel. It was more like an apartment situation on the top floor.... I have never had such a terrible hotel. There is NO ONE to contact for this problem. AN ABSOLUTE NIGHTMARE!!!! I am asking for my money back tomorrow. DO NOT STAY HERE!!!! ALL BAD REVIEWS ARE ABSOLUTELY TRUE!!! THE ONES THAT ARE GOOD HAVE SIMPLY BEEN LUCKY!!! Update: we were promised a refund, never received one. I did not sleep at all that night. You could not pay me to stay in this hotel ever again.