1/5 J H. 3 years ago on Google
I
thought
I
had
discovered
a
new
coffee
supplier
in
my
new
neighborhood
after
having
tried
a
few
coffees,
but
I
won’t
be
going
again.
I
purchased
some
coffee
bags
with
the
request
for
them
to
be
ground
for
my
moka
pot.
What
I
received
was
an
incredibly
fine
grind
that
is
completely
unsuitable
for
use
so
I
asked
for
an
exchange.
The
owners
daughter
responded
to
my
emails
patronizing
me
that
they
know
their
stuff
about
coffee
and
its
my
“machines”
fault
for
not
being
able
to
use
the
grind,
and
that
no
exchange
would
be
offered.
Really
disappointed
in
their
customer
service
as
I’ve
never
had
this
problem
with
any
other
coffee
suppliers
or
their
grind
when
requested
to
be
done
for
a
moka
pot.
If
anything,
they
would
say
they
either
cant
do
it
and
advise
I’m
better
off
doing
it
myself
but
this
was
not
the
guidance
I
received
from
Coffee
lab.
I’m
all
about
supporting
small
business,
especially
after
everything
that’s
happened
this
year,
but
this
is
just
one
of
the
terrible
reasons
that
direct
me
to
purchase
from
franchises
that
offer
better
customer
service.