Pannipitiya Private Hospital image

Pannipitiya Private Hospital

Medical center Private hospital

One of the Most Revieweds in Pannipitiya


Address

RXW2+PVP, Moraketiya, 334/4 Pannipitiya - Malabe Rd, Pannipitiya 10230, Sri Lanka

Contact

+94 117 697 900

Rating on Google Maps

2.60 (418 reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: hospital (55) service (34) staff (21) doctor (19) good (18) appointment (18) responsibility (17) patient (13) time (12) number (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Thivantha H. 6 years ago on Google
    Went to get a X ray. It was just 10-20 minutes work. Customer service is good and very supportive.
    15 people found this review helpful 👍

  • 2/5 Gayan C. 3 years ago on Google • 415 reviews
    Had to wait more than one hour from given appointment time.overall service is good but need improvement . Waiting areas are not clean 🧼.As a hospital they must strictly follow the COVID 19 safety for their customers .Parking spaces available.
    5 people found this review helpful 👍

  • 1/5 Serah A. 1 year ago on Google
    Worst hospital ever! Tried calling to book an appointment but didn't answer the phone. Don't seem that busy ... The doctor came 45 minutes late.. Didn't even inform us about it. Nurses ignore the patients and don't even respect us. The appointment was at 7.30 but channeled the doctor at 9.30..! Wasting our time and money! We pay to get a quick and quality service just know that!
    7 people found this review helpful 👍

  • 1/5 Tharushi P. 9 months ago on Google • 6 reviews
    Very poor communications. I called to track my appointment number, and I asked the ongoing number at the moment I called. person who called was told me doctor arrived and a number very near to my appointment. But when I reached to there number 5 is the ongoing and my appointment number is 41. I was waiting whole 3 and half hours.
    5 people found this review helpful 👍

  • 1/5 Nonimi Y. 9 months ago on Google • 36 reviews
    Dr. Kuruppuarachchi was really good and she was my family doctor .Today i visted their OPD. 2023.aug.27 around 3.00 .p.m . Thier was OPD lady doctor.I don't know how she became a Doctor because she can't recognise the disease even patient also can recognise the disease. The patient was suffering from chickenpox,her family members suffered from chickenpox last 2 weeks ago and that patient has Symptoms.That OPD lady doctor said that the patient was not suffering from chickenpox and gave her to apply soframycin cream 😅 Unfortunately I'm a student of nursing and i know this is not the medication for chickenpox,and what patient need .Please don't play with patient lifes . As a private sector hospital you have to take more responsibility about what you doing patient pay their money, and they trust you Don't do like these cheap things because you are playing with lifes . In here I'm recommended you to only Dr.kuruppuarachchi she was kind and loving dr and she is taking her responsibility and not playing with patient. If you seeing this review pannipitiya private hospital (nursing home) staff please do what necessary to do. If you want more information about me please contact me .
    4 people found this review helpful 👍

  • 5/5 Chee n. 3 years ago on Google
    Friendly service . There are a lot of talented medical specialists. For every disease.
    4 people found this review helpful 👍

  • 1/5 Demagi H. 1 year ago on Google
    One of my family members underwent a minor surgery at this place. They did not properly look at the medical history and conducted the surgery anyway. She eventually died from surgical complications. What’s worse is that they hid the diagnostic card as well. Careless doctors, hopeless staff. The death of that patient is on your hands.
    4 people found this review helpful 👍

  • 1/5 Aruna C. 3 years ago on Google
    Staff are very bad also the facilities . Nothing to get a good other than channeling doctors. Never seen such bad hospital in sri lanka.
    4 people found this review helpful 👍

  • 1/5 Imã J. 11 months ago on Google
    The worst private hospital ever. There is no respect for a patient. Prices are very high. The staff does not give any help to the customers. Customer service level is 0
    4 people found this review helpful 👍

  • 1/5 Viraj K. 6 months ago on Google • 4 reviews
    Worst hospital ever. I tried for 3 hours, made 20 calls to contact the hospital for an appointment, but they didn't answer.
    3 people found this review helpful 👍

  • 1/5 Waruni N. 3 years ago on Google
    They don't answer the phone, if they do it even they give another number to call which isn't working. Very inconvenient and disappointed.
    3 people found this review helpful 👍

  • 3/5 Tharindu Deepaloka M. 2 years ago on Google
    I had to visit same day 3 times for my disease. Reason was my heart just beating faster at random. Each an every nurse I met tried to make me cheer up while guiding me to relevant test rooms. I was admitted for a couple of days. Staff ask before every meal, how much do you need. 4 doctors I met listen to me attentively. And gave medication. Nurses are fast in emergencies and there's a button to immediately call. Btw I wasn't in a luxury room. Restrooms need better maintenance. Some curtains holding thing should be fixed. Ticket checking, exiting and payment process is slow.
    3 people found this review helpful 👍

  • 5/5 No Y. 1 year ago on Google
    Wonderful place to die in. Underpaid, inattentive staff that leave you alone for hours, and construction noise to mask the sound of your own gasping. And flies to decompose you after. 10 stars! Highly recommend for old people. Wonderful customer service for a government hospital tho.
    3 people found this review helpful 👍

  • 1/5 wimala g. 3 years ago on Google
    Wost hospital. Only thing is good that channeling service. Don't buy from their pharmacy. Their price is too high and careless.
    3 people found this review helpful 👍

  • 1/5 Ravindu Hasantha N. 3 years ago on Google
    This hospital doesn't answer phone calls, do not bother calling the given number. If anyone knows how to contact please leave the phone number.
    2 people found this review helpful 👍

  • 1/5 Janaka D. 1 year ago on Google
    Went to the OPD yesterday 9.12.2022 and the service of the ground staff is excellent. I went to take medicine as i have experienced viral flu symptoms and the OPD Doctor also examined and said yes it is the flu. And when i said i need an one day medical leave, he refused it saying if the flu settled tomorrow you can go to work and if not come back for the certificate. Since there are 30 ppl working with me and my condition is not that good i decides to stay home by applying my Normal Leave as i cannot risk lives of my fellow workers and their families. SO FELLOW PROFESSIONALS, IF YOU NEED A MEDICAL CERTIFICATE FOR YOUR GENUINE ILLNESS, ITS UP TO YOU TO DECIDE.
    2 people found this review helpful 👍

  • 1/5 Gihan S. 1 year ago on Google
    The doctor was a magician. Wrote me a prescription without even looking at me😂. Having 2nd thoughts about consuming these medicine as my roommate got a sivior alergic reaction last time after coming here.
    2 people found this review helpful 👍

  • 1/5 Kumudu U. 1 year ago on Google
    Horrible place today morning I was appointment dr janaka by a call.the lady who pick the phone said I will confirm your appointment after 8 a.m.your number is 3.i said ok .till 2 p.m I expect they call.but after 2 p.m I called and ask my appointment. Sadly they forget to enter my appointment and said now you can take no.7. I was afraid very much.but I got no.7.hate they irresponsible service.
    2 people found this review helpful 👍

  • 4/5 DN LaB CreaTionS A. 3 years ago on Google
    This hospital is knows to me as a place can anyone get medicine for good. There physicians are all verity and specialist on the list too. There pricing too highlighting to all have visited, it's very honest and reliable. Thank you for your kind staff and helpful system to anyone comes to you.
    2 people found this review helpful 👍

  • 1/5 Irangika R. 1 year ago on Google
    Foods serving to inpatients are terrible. Patients have no choices and they should eat what the hospital is served. They do not even have proper meal plan for the vegetarians. I think most of the patients admitted with physical weakness or a lack of energy. Therefor it is the responsibility of the hospital to serve with them a healthy food portion. Apart from that, service of the medical staff is very good compared to most of the other reputed private hospitals.
    2 people found this review helpful 👍

  • 1/5 Yamuna S. 2 years ago on Google
    One of the WORST hospital. NEVER do any sort scannings or testing. Its a total waste of money and time. Every doctors i met adviced not to do any sort of testings. I did a mammogram and ultrasound scan but the doctor said that none of them were clear.
    2 people found this review helpful 👍

  • 1/5 Thisura De S. 4 months ago on Google • 15 reviews
    Doctors never show up on time. I do not recommend this hospital for anyone.
    1 person found this review helpful 👍

  • 1/5 Chapa R. 5 months ago on Google • 7 reviews
    Worst hospital ever! We waited for two hours for the doctor.Staff should have get in touch with doctor and let patients know about their arrival or delay.
    1 person found this review helpful 👍

  • 1/5 Kt S. 3 years ago on Google
    Facilities are very poor. Toilets are in very bad shapes with unbearable bad smells.
    1 person found this review helpful 👍

  • 1/5 Kavindu M. 3 years ago on Google
    Really dissapointed since I entered into the hospital. At first glance, their security staff appeared like customers of us, not the service provider for us. One man (told,beared) told us "Passe balagamu". They haven't any kind of respect at all for their customers. Not recommand at all. 👎
    1 person found this review helpful 👍

  • 1/5 thanushika E. 1 year ago on Google
    Very poor service quality and a worst hospital to go for tests.. Should wait for hours to get things done and they don’t know how to speak..
    1 person found this review helpful 👍

  • 5/5 Himandi A. 1 year ago on Google
    My grandma was admitted to this hospital last year and the facilities were great and I’m very happy about the medical staff who helped out my grandma!
    1 person found this review helpful 👍

  • 2/5 Buddhini P. 3 years ago on Google
    Average facilities and set up. Hotline is hopeless. In my experience they never answers a call.
    1 person found this review helpful 👍

  • 1/5 Shyamika P. 1 year ago on Google
    Timing is not getting followed.. you are wasting yours n valuable time of customers too..! Terrible Dr. T.l. Sumanasekara The patient was asked to get up at 5am n after that not to pass urine. The appointment was at 7am. The patient is waiting but the doctor and the hospital is sleeping.
    1 person found this review helpful 👍

  • 1/5 Manoj V. 1 year ago on Google
    Very poor service , competency/professionalism level of OPD doctors( low come doctors)are very bad. 1. No proper parking facilities and parking area full of smelling Sewerage treatment outcome. 2.nursing staff are not up to the standard , level of competencies and customer focus. Response rate/time is very slow. 3. Waiting more than hour to after appointment. Some time Even two hours.( Even delay is responsible consultant , hospital informed doctors is on the way) 4.
    1 person found this review helpful 👍

  • 5/5 akila k. 3 years ago on Google
    Good hospital
    1 person found this review helpful 👍

  • 5/5 Chami P. 3 years ago on Google
    Very good services.
    1 person found this review helpful 👍

  • 5/5 Danu D. 3 years ago on Google
    Very Good Service
    1 person found this review helpful 👍

  • 5/5 Sehan D. 2 years ago on Google
    Their service is really fast & you can get medical attention very quickly if you're in a serious medical emergency!
    1 person found this review helpful 👍

  • 5/5 Nipunika R. 3 years ago on Google
    Very Good service
    1 person found this review helpful 👍

  • 5/5 Yasintha M. 3 years ago on Google
    The hospital has legal liability. Does it also have moral responsibility? Is it a moral agent, and if so in what sense? There are two issues involved, one conceptual and the other normative. The conceptual issue is whether a hospital can be morally responsible. If seen not only as a physical facility but as a formal organization, it can be said to act rationally, choose between alternatives, and affect human beings. It thus satisfies the criteria for moral responsibility, even though it is not a person. Though moral responsibility can be attributed intelligibly to a hospital, such responsibility can be assumed only by those within it who act for it. Such responsibility is agent responsibility and may be shared in a number of ways. Hospital responsibilities can be separated from the professional moral responsibility and the personal moral responsibility held by doctors, nurses, and others within a hospital. Assuming these three types of responsibility makes possible conflicts of responsibility for those who hold them. Normatively, the moral responsibility of the hospital is appropriately limited by its purpose and is primarily administrative. It has designatable moral responsibilities to its patients, doctors and nurses, and the public. These can be distinguished from the responsibilities of doctors and nurses to the public. The responsibility of a doctor on the hospital staff is different from the responsibility of a doctor who simply practices in the hospital; that of a staff nurse from that of a private nurse. The difference is in large part a function of the one sharing the responsibility of the hospital and the other not. An analysis of a hospital's moral responsibilities suggests structures appropriate to a hospital that wishes to meet its moral responsibilities.
    1 person found this review helpful 👍

  • 1/5 Chathuri W. 3 years ago on Google
    I have been here about 3 times, every visit reminds me that I should never in my life should be here again..The patients are expected to wait Forever until the doctor arrives when he or she feels convenient..Even after paying for the service, if this is how patients are being treated, I don't know what kind of customer satisfaction they are talking about !
    1 person found this review helpful 👍

  • 5/5 Dilshara T. 3 years ago on Google
    Good
    1 person found this review helpful 👍

  • 5/5 Chamod S. 3 years ago on Google
    Very good service
    1 person found this review helpful 👍

  • 1/5 malki de s. 4 years ago on Google
    Very bad service. they never answer phone
    1 person found this review helpful 👍

  • 5/5 Sangarathana T. 3 years ago on Google
    (Translated by Google) Ad🇱🇰 ☸️dalada samidu pihitai☸️💐 (Original) 🇱🇰 ☸️ Wadath Hoda sewawak sidukarana rohalak sathkamak sidukirimata newasikawa sitina atharathure beheth bima sadaha wathura tikak labaganimata sinuwa nadakala Vita ada wage mathakai ek hediyak rathri aharaya laba ganimin sitiyath eyad nawatha avith vimasimak sisukota katayuthu sisukala ayuru thawamath gaurawayen sihipath karami. ☸️dalada samidu pihitai☸️💐
    1 person found this review helpful 👍

  • 5/5 Hiruni D. 3 years ago on Google
    Dear Amazing Staff, I would like to say thank you to the staff at pannipitiya Hospital, my gratitude and thankfulness for all of your courage, time, and support during my painful situation and difficult time, From the wheelchair boy, Tea aunty and washroom cleaning lady Till the night shift nurse everyone one is sooo kind. Trust me i have been in asiri hospital for 20years from my childhood but never met such a kind people like in pannipitiya hospital, Doctor Sudath suggested me this hospital and i am very grateful of that, Doctor Janaka anesthesia Doctor!! One of the pain relief person i ever met, my thank to him, From today onwards i will be visiting this hospital, i hope everyone will keep up with good attitudes and manner, Its not about the money, also its about good attitudes around the patients and the smile which this hospital has the best staff, As a company i am telling you these types of staffs are hard to find, Night shift nurses never showed they’re tried or dull always come with a greeting and smile ☺️ Thank you soo much for doing my operation well Doctor Sudath, Doctor Janaka and the operation theatre Team. 22nd Night Shift Staff,Wheelchair boy! Thank you so much for taking care of me, I never felt like i was in a hospital, i felt like i was home and surrounded by sisters and brothers! Budusaranai And God bless everyone! Hiruni Dilshani Admitted on 202 22 - 08 - 2020 Sent from my iPhone
    1 person found this review helpful 👍

  • 1/5 Sashira S. 4 years ago on Google
    Never answered for calls & vehicle parking is not good...
    1 person found this review helpful 👍

  • 1/5 Kaush A. 3 years ago on Google
    Unproffessional staff service. Keep patients waiting till finish their personal works

  • 1/5 Dasuni S. 4 years ago on Google
    The number given is faulty. After selecting language preference the same recording keeps repeating asking to select language. Again and again.

  • 1/5 Laksitha K. 3 years ago on Google
    Useless Private hospital ever.more worst than government hospital. Its better to go another private hospital or government hospital. Dont waste money for this hospital. Even they didnt follow any coronavirus regulations. Some workees even not use mask.

  • 1/5 Shamalee D. 1 year ago on Google
    To get an appointment through the phone, no doubt you have to wait at least half an hour for sure.Just try it out ..So much disappointed about their customer service hotlines, several times.

  • 4/5 Madhawa H. 1 year ago on Google
    A good hospital. But parking is a headache in rush hours. Sometimes we need to wait long queues for getting things done.

  • 1/5 Dilan W. 3 years ago on Google
    Horrible service

  • 1/5 Sisira B. 4 years ago on Google
    (Translated by Google) The land of fish eaters ... (Original) මීනී කන්නන්ගේ දේශය...

  • 2/5 Tharaka S. 3 years ago on Google
    Staff are poor service also the facilities . Hotline call not answer.

  • 2/5 Menuka G. 3 years ago on Google
    They dont answer the phones.

  • 1/5 KOZA 3 years ago on Google
    Call not Answer wast my Time

  • 2/5 Vishwa A. 3 years ago on Google
    While it has all the sections and facilities you would expect from a hospital, the service delivery is below par. The cost is comparatively low but you'd rather pay 25% more and get 50% more comfort and service or pay nothing and opt for govt healthcare

  • 3/5 Vikum Gayanath M. 3 years ago on Google
    Economical hospital, but their service is below the average expected level.

  • 1/5 Malsha J. 6 months ago on Google
    Worst hospital.Very bad customer service.They are not giving any proper details to us.Do not recommend for anyone.

  • 3/5 Eranga T. 3 years ago on Google
    One of the oldest private hospitals in Colombo, Pannipitiya. Commonly known as “Pannipitiya Nursing Home”. Access from Pannipitiya-Malabe road. All the channeling can be get done, for a reasonable price. Crowded during the weekends and in the evenings. Main drawback is the parking, and over the years it seems management didn’t put an effort to find a solution.

  • 5/5 Naween N. 3 years ago on Google
    Very good services.

  • 1/5 6_Pumindu P. 2 years ago on Google
    Some People who answer certain phone calls answer our questions thinking it is too much trouble. I am very sad that such employees work in such a good organization. At the same time, some employees are too weak to listen to us when we hear something important.

  • 1/5 SHOBI MUSIC C. 4 years ago on Google
    (Translated by Google) Don't try to call them. They don't answer the phone. They do not have a SMS alert service to share information. Parking is really bad. The security guards have no idea. Customer service is really bad. Some nurses are substandard. (Original) ඔවුන් ඇමතීමට උත්සාහ නොකරන්න. ඔවුන් දුරකථනයට පිළිතුරු දෙන්නේ නැත. තොරතුරු හුවමාරු කර ගැනීම සඳහා ඔවුන්ට කෙටි පණිවුඩ අනතුරු ඇඟවීමේ සේවාවක් නොමැත. වාහන නැවැත්වීමේ කටයුතු ඇත්තෙන්ම නරකයි. ආරක්ෂක නිලධාරීන්ට කිසිම අදහසක් නැහැ. පාරිභෝගික සේවය ඇත්තෙන්ම නරක ය. සමහර හෙදියන් ප්‍රමිතියෙන් තොරයි.

  • 1/5 Nalinda A. 4 years ago on Google
    All phone numbers are busy!

  • 1/5 sanjeewani i. 4 years ago on Google
    poor front office services... want wait whole day to get call

  • 1/5 Sports C. 2 years ago on Google
    I never visited this hospital.. staff not helpful at all.

  • 5/5 Sakhitha M. 2 years ago on Google
    Good service... Needed to get an urgent exam.. doctor was about to leave.. led me to an OPD. To get prescription and immediately sent me to get the scan done.. in and out in 20 mins.. I called prior and got the details and timed things right... Call assistance struggled a little bit asked around and got me the details I need.. overall quite satisfied

  • 5/5 Lakshitha S. 2 years ago on Google
    Very good service and reasonable rates. This small hospital can rival the best in Sri Lanka.

  • 2/5 Tharaka Kumara S. 4 years ago on Google
    (Translated by Google) Chanelin is one of the last South Plains. Chances are the staff will go crazy if the doctor cancels an appointment. When the first call-up date comes to a close, I try to give it a day or two later. I dropped my appointment for about three months. There was no success. Customer Service is the last. If any of you cancel an appointment, call immediately and ask for a new appointment number. If you say you haven't made the list yet, just ask. Or maybe that's what happened to me (Original) චැනලින් අන්තිම සවුත්තු ප්ලේස් එකක්. බැරි වෙලාවත් ඩොක්ටර් එපොයින්ට්මන්ට් එකක් කැන්සල් කලොත් චැනලින් ස්ටාෆ් එක පිස්සු කෙලිනවා. මුලින් කෝල් කරලා දෙන දවස ඒ දවස් ලං වුනාම ආයෙ ඒ දවසට සති 2කට විතර පස්සෙ දවසක් දෙන්න හදනවා. මගෙ එපොයින්ට්මන්ට් එකක් මාස 3ක් විතර ඇදලා එපා කෙරෙව්වා.සාර්ථක වැඩ පිළිවෙළක් නෑ. කස්ටමර් සර්විස් අන්තිමයි. ඔයගොල්ලන්ගෙ කාට හරි එපොයින්ට්මන්ට් එකක් කැන්සල් වුනොත් ඉක්මනටම කතා කරලා දවස කියලම අලුතින් එපොයින්ට්මන්ට් නම්බර් එකක් ඉල්ල ගන්න. තාම ලිස්ට් එක හදලා නෑ කියලා කිව්වොත් ඕනෙමයි කියලා ඉල්ලලා හිටින්න. නැත්නම් වෙන්නෙ මට වෙච්චි දේම තමයි.💩💩💩

  • 3/5 Tharanga i. 4 years ago on Google
    Comfortable rooms available in Lotus wing....

  • 1/5 Sampath Vidana G. 4 years ago on Google
    They never answer the landlines or any emergency line at any time.There are a bunch of ladies sitting at the front line doing their personals.Worst service.

  • 5/5 Ranuka E. 2 years ago on Google
    Good place for your medical requirements. Little crowded.

  • 1/5 Bindu R. 4 years ago on Google
    Don't do any e-channeling to this hospital. They say the doctor is not coming there any more. And don't care about maintain the e-channeling records updated.

  • 1/5 Ruwan I. 1 year ago on Google
    Contacting this place in a medical emergency is a nightmare. No one picks up the phone except in the evening when channeling starts. Hence this is operating more like a channeling center. Wonder how this place became a hospital from its original status Nursing home. Theater at the 3rd floor is like very old damp kind of a vicinity. Rooms for wound dressing are just cramped partitioned cubicles. Poorly lit and managed. The staff at post-surgical wound care is poorly trained and under-experienced. Not even trained to apply a plaster even. However, if all these is taken in to consideration in a positive way, this may be an excellent example of how you can run a medical facility with minimum resources in Sri Lanka. If you visit this place except channeling better to think twice. This comment is based on personal experience.

  • 1/5 Lasantha S. 4 years ago on Google
    Worst management and chanelling services. Don't ever select this...

  • 1/5 Lahiru T. 1 year ago on Google
    One of the worst places I have found, specially the lady doctor who was consulting the patients in OPD on 10th September, at around 5.20p.m., I coul not imagine that she was working in a private hospital, the way she answered for our questions on our mother's x-ray, was extremely unpolite. Her voice was so loud and she was nearly screaming without telling thatthey did not have that option. Extremely exhausted with the front staff and the lady doctor...... I wish if the authorities would take better decisions on their staff

  • 5/5 Shalanka N. 3 years ago on Google
    Very Good Services.

  • 1/5 Sanjaya E. 1 year ago on Google
    Worst medical institution ever. Customer service is really bad. The attendents are not doing there job properly and are behaving with a "dont care" attitude.

  • 5/5 Dhanushka W. 1 year ago on Google
    Private fully equipped hospital . Channeling , OPD, ETU and surgery facilities available . Parking available

  • 1/5 Dharshini P. 9 months ago on Google • 2 reviews
    Don’t ever go to this hospital bad experience they took 4 hours to settle the bill Patient was in fasting from 2.00 to 10.30 did not even botter to give dinner Staff and service is so bad Patients are not treated at all in good way
    3 people found this review helpful 👍

  • 1/5 Dhanesha A. 6 months ago on Google • 1 review
    The worst private hospital ever. There is no respect for a patient. The staff does not give any help to the customers. Customer service level is 0
    3 people found this review helpful 👍


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