Once a very good practice. But now they shine there with incompetence or a lack of specialist knowledge. I waited 9 weeks for the appointment, only to be told in the changing room, based on my information in the questionnaire at reception, that they weren't sure whether an MRI could be carried out because I had a prosthesis (tympanoplasty) in my ear made of pure titanium). My implant passport was available, so the nurse was able to read the manufacturer's information sheet, which was available in the practice. Still doubts and no MRI. I should ask the surgeon whether an MRI is possible or not. The obligation to provide information clearly lies with the practice and not with me, but that's good. When I called the clinic where I had the prosthesis inserted, I was met with a lack of understanding because all the data was available and the doctor's office could act accordingly. The manufacturer's website also clearly states that this prosthesis is MRI capable, up to 7 Tesla. In the doctor's office, 1.5 Tesla is used for this MRI. I then passed on this information. The nurse on the phone first said that, in principle, an MRI would not be carried out on a prosthesis in the ear, whereupon I asked why that was the case if, according to the manufacturer, there were no concerns. The nurse then became very unfriendly and simply hung up. So I called again and asked Dr. To speak to Apolle-Kaufmann personally. Of course, I only succeeded after countless attempts. Then suddenly the nurse says I have an appointment and they have checked the documents. An MRI wouldn't be a problem. Nevertheless, I wanted to speak to the doctor personally. But she was in a conversation and I should call again later. I then did it in 5 minute intervals and then they said the doctor was now out of the house. A joke! So I asked that the doctor please call me back when she got back. Well, she didn't call me, but the nurse did. The doctor checked the documents again and no MRI could be done. I am now being sent home the check-up certificate, a list of other MRI practices and the euro I have already paid for the CD and told to look for another practice. You can clap there. Thanks for nothing!

So far a very good practice, the majority of the employees are very nice. Only in the area of ​​mammography could the employees put themselves a little more in the patients' shoes, especially if the patients can no longer do that because of their age.

Went there for an MRI for the shoulder today! Somewhat unfriendly and uncouth staff in my opinion! You are portrayed/treated a bit stupidly or feel stupid! And for them the place and the work are normal and familiar, but not for us patients!

Extreme waiting times despite an appointment and you can never get anyone to answer the phone.

I have been a patient in this radiology department for 3 years and have always been treated very professionally and friendly. I recently even got an MRI appointment straight away when other practices had an 8-week waiting period. Of course, as a responsible patient, you have to know what the regulations are, such as having the kidney values ​​ready (the lab only takes one day!) or that the evaluation can only be carried out by the referring person. I have never spent more than 15 minutes waiting in the waiting room at this practice. The radiology specialists were always very warm and discreet and even comforted me when I was afraid. I recommend this practice without reservation!

Very long waiting time (2.5 hours) from the ordered appointment to the treatment. Friendly staff

Every time I visit I ask myself why it's so unfriendly. Print out a report...the referrer does that. After my work it's closed. Take a day off? Unbelievable and very sad. Accident insurance has deadlines... It's a shame if the customer is shown who has more control.

An appointment for a knee MRI was available within 4 weeks. In practice the waiting time was around 20 minutes. Friendly staff. Overall, my impression was very positive; I would definitely make an appointment there again if necessary.

This radiology is not recommended Why do you need appointments if you sit in the waiting room for 2 hours despite having an appointment and everything around it has nothing to do with class, at most it has a village character no

Nobody can be reached at any time...neither by phone nor by e-mail...