Cant forget this place.It was an art competition concerning the conservation of our environment, (Sheraton made me go green)in conjunction with the Jane Goodall foundation. I was among the winners of the art competition which was for the primary schools.we went on to climb the famous mountain rwenzori and did meet the bakongyo pygmies.I will never forget this experience and it all comes back when I do visit the Sheraton Kampala. Thank you Sheraton and do keep the light shinning.wondering though,do you still have such programs running?They do have an impact,say permanent impact on individuals and society.Thank you once again.

It was an awesome experience, the meals were fantastic, the staff behaviour was good and professional . Excellent service delivery. Need to also commend a security staff Eva, she does her work and checks on lodgers excellently. Her attitude will want me to always come back. As the Most Famous Twins in African Tourism, will rate the facility 5/5

I spent ten day at this hotel .Extremely fantastic and serene environment, great food and very welcoming staff right from the front desk to breakfast, lounge and rooms, Belinda and Jane are doing an amazing job at the breakfast buffet, faith was extremely caring in the lounge,very humble, Costa at the pool would go out of his way to make my son enjoy his swimming lessons with Mahad and Vincent , Margaret would do an amazing job in cleaning up our room. It felt homely . Will definitely return .

Good place for Cake lovers. Good place for photo shoots. Food definitely not the best compared to some other nearby places where you can get sumptuous meals in great ambience at pocket friendly prices. staff show attitude mostly because they are like permanent staff who had stayed there for long like furniture.

Breakfast is nice, quality of the food is great. Service in the executive lounge is outstanding, both morning and evening was super friendly and highly professional. Rooms are nice, getting slightly old but well maintained

Valid service delivery on all my orders. Time and value of service was amazing. Highly recommended for any of your stay within Uganda especially Kampala City.

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The Sheraton Kampala is an all-in-one hotel as it has everything you need. Arriving very early in the morning I was impressed to see how friendly and welcoming the staff were at that time of the day. This was also a reflection of the staff throughout our stay. My room was beautiful, spacious and had everything I needed. I also had an excellent view of the gardens below as well as Kampala in the distance. The hotel has a mini-café in the reception area with a pianist playing on most nights, the Equator Bar (which I have reviewed separately) as well as a restaurant, so most of your dining needs are catered for. We had breakfast (hot & cold buffet style) as well as dinner at the restaurant and all the food was very tasty. It can get very hot in Kampala so it is good to know that they have a big pool with a life guard on duty. At the pool area there are also some pool tables and table tennis tables as well as a bar, so it is the perfect place to relax and blow off some steam. They even have a modern gym as well as some shops inside the hotel. Overall I had a great experience there, except for the one evening when they had a live band at the hotel which was very loud. Luckily the music didn't keep on playing too late into the evening. If you are looking for a place to stay in Kampala, give the Sheraton a try, you won't be disappointed.

I enjoyed 8 days hospitality here. Worked hard so did not exploit all the amenities, but the place was comfortable. The room always clean. The windows are not totally sound proof so road noise can affect sleep quality for light sleepers. Otherwise, the attention to detail was amazing. The kitchen is competent and efficient. Delicious meals serving after serving, generous portions. Room Service round the clock. Staff courteous and pleasant. I highly recommend it. Only draw back was the Seven Hills Restaurant. It was so drab and almost seemed as an afterthought. Doesn’t match the rest of the hotel at all! Needs an upgrade ASAP. Every other nook and cranny was top notch. Will definitely be back now for some R&R. That Spa must be visited Some Indeoendence Day Cookies on my final night made me smile

Located in the heart of Kampala, Sheraton is one of those places you go to and would not like to live in due to its scenery, good services and privacy. The Hotel offers a wide range of services and these will live you marvelled. The atmosphere is very wonderful and this is accompanied by the well-prepared continental dishes that are served in style.

Amazing fresh breakfast spread that caters for the heavy and light eaters. Got a lovely tour of the property by the f&b manager. Very beautiful place.

Everything from the service to the food was superior. All the waiters and waitresses plus the manager at Marriott conference hall were very good to us today at my sister Faith's wedding to Ronald. Thank you guys, most especially the guy who gave us the paper bags and foil, your service was exceptional(I'm sorry I don't remember your name but you know yourself)

It is a fine establishment right in the middle of the city center. Place is quiet, calm, very serene. Very spacious.offering the perfect avenue to cool off when unable to go out of town. Excellent ambience. Good courteous staff. Very proffesional. Excellent food. Kudos to the Chef and his team. Also has lovely conference ball rooms, with adequate lighting and public address system. Has the famous Sheraton gardens, very spacious and beautiful ideal for photoshoots and wedding photography

On Easter Sunday the Sheraton Hotel organised their first kids bake off competition. It was good fun and promises to be repeated. I enjoyed the Easter brunch. I particularly liked the salad bar - and desserts - but local food was also on offer. Included in the brunch menu was a glass of sparkling wine, live music and activities for the kids such as bouncy castle, face painting and a clown. (What is it with kids and clowns? Love them or hate them? One small child ran off bawling her eyes out. Quite hilarious!) It's been a year since I visited the Sheraton and I was under the impression that they have fewer staff than before. No doubt this is because of the pandemic. All the staff were helpful and courteous however.

ALWAYS amazing and helpful staff across the property. From the security who welcome you, to amazing front desk staff, to lounge team, housekeeping, and all the dining staff I always feel appreciated and welcome here. Rooms are great and functional, a little bit dated, but no complaints. The property is secure and safe. And food is always good, especially the breakfasts, Dinah was always welcoming with a warm smile as was the rest of the team The spa has a great menu of options and had an amazing massage from Saluwa.

I've been to Sheraton a number of times and last week I was there for a 3 days conference which reminded me to give my review. I've also been there for fun events in the fresh gardens. Their service and food are great. I haven't encountered any problem while there.

On 25 December 2023, I came to Sheraton Hotel in the morning to have some nice Christmas hours. I had breakfast which was quite nice. Then I wanted to sit in a quiet place and get to work on my laptop. Unfortunately, I ended up sitting in a corner on the floor where the shops are. I asked for a chair and I still wanted to order for hot chocolate. I was promised several times that someone would come and bring a chair but unfortunately this did not happen. And as I sat there, I was increasingly disturbed by children running around and shouting, while it was so nice quiet there. Those children are not corrected at all by their parents or Sheraton staff. I find them incredibly disturbing. In the end, I left crying. I still went to the manager to ask how come nobody takes care about me. But he just stood softly mumbling his apologies and said it was a busy day that day and for the umpteenth time was told that the next time I come they will give me a better experience. While that has been said to me about a hundred times but again that did not happen today. To make matters worse, someone also came running with the bill. This always makes me feel like they think I am leaving without paying. I also just had to pay full price while this is yet another unpleasant experience at Sheraton Hotel. This really wasn't a nice Christmas for me

It has a good environment, comprised of green trees and clean air. Their pork pizza is extremely delicious

This property is being run by Constellation Hotel & Resorts and a franchise of Sheraton Hotels. Rooms give you a feel of really old hotel. Room didn't have a tea maker but was given when asked. Very compact washroom. Breakfast is exceptional specially because of the courteous staff. Entire staff at breakfast restaurant are so cooperative special mention to chef Emmanuel who treated us exceptionally by cooking traditional Indian stuffed parantha for us. It also has a beautiful Garden which can rejuvenate and upheal your energy.

I had a great stay. Well taken care of. The hotel has: - huge garden with grass area, perfect for picnics - several restaurants - conference center - gym - spa centre - tennis court - large pool and pool pavilion There are a view Currency exchange bureaux near the hotel. Surrounding area relatively safe as I could walk around without feeling uncomfortable. Just watch out for Boda Bodas

The best part of your stay would be courteous staff at the restaurant and bell concierge. The staff at reception needs would get a 2 .5 star from me. The property is great with its views location amenities pool restaurants etc but I had a few hiccups at the room which they should have sorted before allotting. Overall you cannot go wrong here as a business traveller

Sherston has excellent services. I was pleasantly surprised that the hygiene protocol is still Covidish - Sanitiser on every table, and every table is sanitised before n3xt use. Cool 😎

Went twice recently as was meeting someone there at the Park Sqaure Cafe in the lobby. Would not recommend it at all. The 1st time I ordered an Ice Coffee with a scoop of Ice-cream. Not sure what they served but it was utterly hopeless and not an iced coffee for sure. 2nd time I went I thought I would play it safe and I ordered a Lemon Iced Tea and they served me room temperature water infused with lemon in a pot. No ice, no tea. My associate ordered a Latte with Soy Milk which had to be returned. I rarely write such a review but this was remarkably and abnormally bad for any place let alone such an establishment. The ambience as always is great.

Very good service, just some little bit of excellency miss, but overall they are okay. The environment is very natural, fresh cuisines,elegant, just a few renovations here and there should be done ✅

I love this place, great ambiance, but they could not allow us carry take away packs for breakfast, saying we have to order room service

We had an amazing time in the restaurant today with my family we come from different continent to meet here, and the staff where so fabulous the food phenomenal I would like to give thanks to the Manager Mr. Deepak Singh and and the team Jane and Zablon.. Thank You. Kind Regards, //Phil

This place does not deserve the brand. Its service quality is below 20k local motels. The managers are scared to show up when customers call for complaints. They hide behind theirs staffs like chicken. They never show up. Not even worth one star. The food here is really……really….. just order chips if you really need to put something in your stomach. That will be the best choice.

Our modern hotel is ideally situated in Kampala, the capital of Uganda, 45 minutes from Entebbe International Airport, and less than 10 minutes away from the central business district. Known for its heritage and amazing night life, Sheraton Kampala welcomes guests with a relaxed ambience and a dazzling array of upscale amenities. Take in sweeping views of the Kampala skyline from the comfort of our vibrant and stylish hotel, surrounded by 9 acres of well-manicured gardens. Our 236 spacious guest rooms and suites are decorated with comfort in mind, with amenities to suit your travel needs. Stay fit at our state-of-the-art fitness center, rejuvenate your body at our hotel spa, or satisfy your cravings at one of our 8 restaurants. Planning an event? Rely on our banqueting team to expertly coordinate the details for any occasion. Sheraton Kampala Hotel is an ideal destination for family getaways or business travel!

You know sometimes when i need to think about my future i just visit this place,because this place for sure it's so fantastic,amazingly what do want me to say about this place! it a cool place to take your Coffee,Tea and any drinks which you feel like no problem,please guys if you go there you will thank for me letter In Sha Allah

The Sheraton is a staple for a reason. I enjoyed being there. If you are a sweet tooth, Temptations is place to be. Their mocca Cake and chocolate mousse are unmatched.

This was not my first time going there - have been there several times. This time, we were hosting a breakfast in their Ballroom - I arrive at 6 a.m. to check and ensure everything was OK. Tried to use the toilets but found the place locked. On inquiring, I was told it is only opened at 7 a.m. ... uhmmm ... The Ballroom was set up well enough but had not been cleaned. I had to ask for someone to come and clean it. Someone did come but did not do much cleaning. Each time we would move a table to locate it better, there would be a mess under the table ... Their food was good and the gentleman assigned to help us was very friendly. The location is in the centre of town and easy to reach but can be a hustle during peak traffic hours. I did not visit the rooms.

Consistently one of the best Hotels in Kampala for years. Quality food and very quick services. Best buffet in town.

First is not located in a congested places free from hectic Kampala Jam, security is at its best with a variety of restaurants to choose from with different meal and trust you will not be disappointed with their meal offers, everyday they have a special meal they offer at a discounted price and always great thanks to the man in the kitchen, I was at seven seas restaurant and it was great

It was a so nice experience at the hotel . Viewing the city from whole angles, the wonderful foods. Weather and the trees that provide a perfect shade for relaxation...so wonder I really recommend everyone to visit Sheraton kampala hotel for a wonderful experience.

Had a wonderful experience when I attended the Ameican chamber of commerce. Thanks for giving dinner. Wonderful food, great parking, clean halls, feels great and wonderful food

Luxury hotel at luxury price, worth it if the budget allows. Staff are exceptional, rooms have comfortable beds and nice linens, free secure parking on site, excellent wifi.

I am giving Sheraton 4star rating, because they have very good services however, in life there is always room for improvement. It is in a secure location, with other good hotels around in case of emergencies. Security is not only good at the hotel but extends some kilometers away Puting in consideration the infrastructure surrounding it

The wine tasting even was top-notch. Some good wines from South Africa

Very nice High benchmark for other competitors that will most likely will fail against the place high standards and care

I have only ever dined and had meetings in Sheraton so I can't comment on the standard of their accommodation. It's a good hotel though with all the amenities required including airport drop off and pickup if required.

It was my 1st time at Sheraton hotel but Gosh it's awesome. Thank you lord. My only issue is about the restrooms. I would suggest or request to add water inside the restrooms. The rest Alhamdulillah.

Sheraton is an experience. Customer care is a huge consideration. The conference halls are top notch. Well, I have personally not encountered anything I can potentially complain about

I liked the food. Especially the breakfast, light but tasty. The waitress was kind and sweet. No funny smells. And their internet actually worked.

We had good time there, they serve well. You book earlier and u'll find everything ready on the table.

Great Ceo and friendly too. Had an amazing stay for 3 months .

Perfect stay especially for indians. You get all indian food including all indian fruits such as jackfruit, mangoes etc.

The rooms are looking a bit dowdy, but the solicitous staff makes up for the occasional glitch with their enthusiasm, friendliness and positive attitude.

There are hospitable hotel personels and fast provision of service and a great environment for kids and personal time.

Sheraton Kampala Hotel is an exceptional destination that truly deserves a five-star rating. With its impeccable room services, captivating atmosphere, delightful food, and fantastic music band show, it offers an extraordinary experience for guests. First and foremost, the room services at Sheraton Kampala are truly top-notch. From the moment you step into your room, you are greeted with a sense of luxury and comfort. The rooms are elegantly furnished, spacious, and meticulously maintained. The housekeeping staff ensures that every detail is taken care of, leaving you with a pristine and cozy environment to relax in. The atmosphere at Sheraton Kampala Hotel is simply enchanting. The hotel's interior exudes a refined elegance, combining contemporary style with warm African touches. The common areas are beautifully designed, creating a welcoming and sophisticated ambiance. Whether you're in the lobby, restaurants, or lounges, you'll find yourself surrounded by an atmosphere that exudes both class and comfort. The culinary experience at Sheraton Kampala is truly exceptional. The hotel boasts a diverse range of dining options, offering something to suit every palate. From exquisite local delicacies to international cuisines, the talented chefs at Sheraton Kampala never fail to impress. The quality and presentation of the food are outstanding, making each meal a delightful experience. One of the highlights of Sheraton Kampala Hotel is its incredible music band show. The hotel regularly hosts talented musicians who entertain guests with their captivating performances. Whether you're enjoying a meal in one of the restaurants or simply relaxing in the lounge, the live music adds a vibrant and joyful energy to the atmosphere. It's a treat for the senses and creates a truly memorable experience. Overall, Sheraton Kampala Hotel offers a five-star experience that exceeds expectations. The combination of excellent room services, captivating atmosphere, delectable food, and mesmerizing music band show creates an unforgettable stay. Whether you're visiting for business or pleasure, this hotel will undoubtedly leave you with cherished memories and a desire to return.

One of the very old hotel in the centre of Kampala. It served Kampala's elite as well as a good bunch of foreigners who used to travel to and stay in Kampala for business and other administrative purposes. It also houses a large number of international conferences including Commonwealth Heads of Government Meeting. The facilities are adequate. Rooms are spacious. It always maintains high quality of services. The communication is very easy from the hotel to anywhere in Kampala.

Took my family for a buffet. We sat for over 20minutes waiting for service, the starters were amazing but the food was awful! We enjoyed the band though.

One of the first hotells in Kampala, Great atmosphere, great location, good food, good service and extremely friendly staff. Reasonable price.

Cute space (the bar downstairs). The staff are really quick and helpful. Service 10/10 The pastry 7/10 (something was up with the chocolate tart) The coffee 7/10 too . I cant seem to find a place in kampala with descent coffee 😕 I went there late afternoon and the pianist was playing. It was majical 🤩

I loved everything they did as they hosted my wedding. The rooms are exquisite and surely I got the 5 star experience.. I can't wait to visit again

Amazing garden and nice place for outdoor events at Sheraton. Check this place out for wedding reception, corporate events and weekend activity as family among other functions.

Beautiful hotel with amazing food and friendly stuff.

A very good conducive environment and warm welcome. ... I liked their hospitality..keep it up Sheraton hotel kampala

The gym and wellness center are really good, with good fitness coaches and the ambiance is great

The food is very good. Very good parking and it's near the town centre. Employees are very professional

Wow, one of the best hotels in Kampala. So strict on COVID guidelines. So your health is guaranteed, and the customers car is great.

In the heart of kampala. Walkable distance from all main institutions and offices in the city. First class service

One of the top five hotels in Kampala. Located in the city centre but with an expanse of beautiful gardens for relaxing.

Well maintained. Upscale. Serene. Modern.

Amazing environment,good food and so welcoming

Lovely property we went to seven seas to celebrate birthday....very warm welcome by staff of sheraton.....keep it up....u will love this place

Are you looking for a great leisure n simplicity? Check out Sheraton Hotel! They have a great sea food menu and amazing catalog. Sheraton Hotel is the place to go and stay and not worry about anything. They have so many amenities and catalogues. Since it is such a great place, you do not need to worry about anything. You can just enjoy yourself and enjoy all of the things they offer. Find out what Sheraton is all about today! 🙏☑

This place is classified for its high standards and it's exceptional customer service personnel's. Despite the age of the building, it will always display itself as the best! Whatever country you're from, you will always feel at home.

Quite a beautiful place. Loved the food. Prices are good as well. I need to go back

The place is nice looking and receptive

The best place to be in for your conference and dining and bed

The environment here is so calm, indeed It's a home away home

Where dinning, conference and bed meet your expectation and the beautiful scenery view of KAMPALA

Good welcoming reception made me spend beyond what I had budgeted for.Honestly, I and my wife enjoyed a great time at the Hotel. God bless you, all.

Its a lovely place to have a meal, party or even an after party , please rush to this place and enjoy before you die😂

We spent one night at Sheraton Kampala Fiona the guest relationship manager was absolutely amazing with us ! She made everything for us to have the best stay at possible We had a very nice suite The food was very nice The place is quiet and in a very nice park Many activities to do

Nice place and relaxing , not crowded, has beautiful gardens.

Great ambiance, great service! Highly recommend.

Stayed one night, it is a very clean and functional hotel. All SOPs implemented. Only downside is no sanitiser in the room. Breakfast was various with loads of varieties. Great place, can't wait for a return visit.

I love Sheraton Hotel. It's my go to place when am tired of working from home. The rate is for the guys at the security gate. Unfriendly... I have had to turn back twice lately because suddenly the reception at the gate was not the best.

If you are looking for elegance right in the city of Kampala, look no further! Sheraton Hotel gives you access to all you need thanks to its strategic location. This is a high end hotel for the business Traveler, a couple on a honeymoon or just a family out to enjoy the ambiance of a cosy home away from home and the city at large. Sheraton has conference facilities with all the amenities you will be looking for from one of the best hotels Kampala City has to offer. Built in '65, the hotel has lush green expansive gardens coupled with excellence in service.

They facility is getting older and older That shouldn't be for the sheraton However the best stuff is available at this hotel They are very friendly and very helpful They make sure that you get what you need Back to the furniture and the facility ofcourse it needs renovation hope they do it soon The hotel has an enormous garden, pool gym and spa and it is the city center it self I loved the stay but for that high price I wouldn't do it again unless they renovate the rooms At the time of pandemic The do temperature checks They have separators They have a mask rule For Muslim travellers Make sure that the food is Halal and take care from the pork beside the meet Note that Wine is available Rooms have a bible in it and not sure if it is the policy of the hotel or someone left it No prayer room but you can pray in your room and any convenient place

Very friendly staff, but overpriced old fashioned hotel. 3-star rooms for the price of 5 stars. Needs urgent renovation. There is a lot better to find in Kampala for half the price. Never again

Jean Phillipe the General Manager has been here since after World Cup 1998 which was held in his home country France. He is a gem and has a wealth of knowledge to share

LOVED THE POOL AND GYM FACILITY

Best stay great food excellent service

Still standing to their name as always Great food Great customer service Good rooms

Very clean. Great service. Food at the restaurant was good. Breakfast was great as well.

Very spacious and can hold a group of persons. Variety of foods and wines. With secure and ample parking space. However the service attendants attimes seem off and upset minded

Conducive environment for work related programs but also suitable for residents and also suitable for all kinds of events

Beautiful experience. Nice ambience and yummy food

Was superb. Great service, very clean, staff were very helpful, restaurant had great food.

First class stay. The staff was very professional, extremely gracious and welcoming. The food was delicious and accommodations excellent. I recommend staying at this hotel when visiting Kampala. I will stay again when I return to Uganda. Addendum: the Sheraton signature massage is well worth every shilling.

It was so much fun . lol 👌💗😂🤣😀😀😀

Lovely place, relaxing!!! Amazing Sunday family buffet

I love their hospitality, very friendly and courteous

Good ambiance, great customer welcome service and their Christmas decorations are on point

The rooms are comfortable, the food is great, the Club Lounge is a very nice retreat, but most of all the staff are universally exceptional

Loved this place, the ambience , their menus. This place is amazing for dates and friendly outings. I like the quality standards they try to maintain and their prices are a little bit above average.