Katona Tours and Travel image

Katona Tours and Travel

Tour operator

👍👍 Jackie and Valens from Katona Tours made our 2-weeks trip in Rwanda unforgettable :) We visited almost all the parts of the country and saw all the most interesting things you can find there, including chimpanzees in Nyungwe forest, kayaking on Kivu lake, gorillas in Volcanoes park, safari in Akager... People often mention Katona, Jackie, Uganda, trip, tour, Tours, driver, great, experience, guide,


Address

Old Kira Road, 1 Moyo Cl, Kampala, Uganda

Website

www.katonatours.com

Contact

+256 774 161700

Rating on Google Maps

4.90 (54 reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: Katona (49) Jackie (43) Uganda (42) trip (41) tour (37) Tours (26) driver (26) great (25) experience (25) guide (24)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Samantha W. 4 years ago on Google
    We booked a 2 day gorilla tour with Katona tours and found them to be excellent! I contacted Jackie about 6 months before our tour and she was so helpful with answering all our questions, providing detailed information, and ensuring our gorilla permits. Our tour ran very smoothly - we wish we had booked for a longer stay! Our guide Valens was great, he made us feel very comfortable, was always on time, and happy to go out of his way to accommodate extra stops if we asked. Jackie was kind enough to check in on us during our tour. The tour itself is amazing, the lodge we stayed at was incredible and the gorillas are definitely a once in a lifetime, must see experience!
    2 people found this review helpful 👍

  • 5/5 Nsubuga R. 6 years ago on Google
    Jackie helped me secure 5 gorilla permits for Volcano park Rwanda. She forwarded copies of the permits for my clients to me in 3 days of booking. On that note i recommend Katona Tours. They are a credible Tour company.
    2 people found this review helpful 👍

  • 5/5 Zach Z. 7 years ago on Google
    We booked a gorilla trekking tour in Rwanda and everything went very smoothly from pickup to drop off. We were able to set our own pace and itinerary with our guide and he was very accommodating. All of our emails were answered immediately. We would definitely use them again.
    2 people found this review helpful 👍

  • 5/5 Coco T. 4 years ago on Google
    I’ve taken tours with Katona twice now. The first time by myself in Uganda, and the second time with colleagues in Rwanda. Jackie is an amazing coordinator to work with! Quick responses, reliable, and will go out of her way to ensure you have a good time. She even remembered me from my first trip two years ago and provided a small discount for being a repeat customer! Katona consistently gives the best rate and value (I reached out to 6-7 different companies to compare), and I would definitely recommend!
    2 people found this review helpful 👍

  • 5/5 Sarah M. 7 years ago on Google
    The team from Katona Tours and Travel were very professional and helpful throughout, ensuring that I had the best experience, tailor-making the tour to my requirements and organising everything. The accommodation was superb and I had never imagined that I would get so close to a family of Mountain Gorillas. This was amazing experience and something that I will never forget - thank you so much.
    2 people found this review helpful 👍

  • 5/5 Andrew m. 7 years ago on Google
    My wife and I have just returned from a wonderful personalised tour, mainly in Uganda but also encompassing seeing the gorilla's in Rwanda. We spent 16 days on tour and were captivated by the natural beauty of Uganda and the unspoilt, if raw, animal experiences. Katona tailored our trip perfectly and helped us make the one en-route change we desired with professional ease. Our guide Caesar was wonderful, informative, considerate and tireless (needed for the long transfers in our trip). I would recommend Katona to all and would happily talk through our experience if anyone would find that helpful. Andrew and Tina Monaghan
    2 people found this review helpful 👍

  • 5/5 Phillip K. 7 years ago on Google
    This company is awesome! I highly recommend using them. They were very easy to communicate with and really listened to the experience I wanted to have. All emails and phone calls were always answered within a short-time. They also provided some helpful hints for me as to when to avoid lines, or restaurants to go to, etc. This was a very important dream trip for me and they really understood that and made it everything I could have wanted. We liked the jolly tour guides, accommodation and trust us, it was an experience to remember. I would like to do another trip with Katona Tours in Rwanda now
    2 people found this review helpful 👍

  • 5/5 Gali S. 7 years ago on Google
    My husband and I booked a 16 days (budget) safari with Katona, and we had a great time on these days. The accommodations were in great locations, and everything went according to plan. The price was the best price we got from 50 (!!) different tour companies (and we had a full board every day). Our driver, Jack, made sure that everything will go on the best side, and even more. He was just wonderful, he was our driver, our friend, our guide, our photographer, our everything we needed! We can't be more grateful for all that he has done for us! (I can keep writing about him but I don't think you want 4 pages why he IS the best driver). We really enjoyed Uganda, I guess it is The Pearl of Africa.
    2 people found this review helpful 👍

  • 4/5 Jiri S. 7 years ago on Google
    We experienced 11 days travelling with Katona Tours and Travel. Our guide was Richard. We can recommend their services. Our first plan was for 7 days and we were so satisfied, that we extended our trip by another 3 days. Richard was great guide, very helpful and kind. Jackie planned everything as we had required. Having a guided tour is reasonable solution in places like Uganda and Katona is definitely trustworthy choice. Ask for Richard as your guide:-) Jiri Sana, CZE
    2 people found this review helpful 👍

  • 5/5 Alexey V. 3 years ago on Google
    Jackie and Valens from Katona Tours made our 2-weeks trip in Rwanda unforgettable :) We visited almost all the parts of the country and saw all the most interesting things you can find there, including chimpanzees in Nyungwe forest, kayaking on Kivu lake, gorillas in Volcanoes park, safari in Akagera park. In was really amazing. I'd like to say special thanks to Jackie for being very flexible in resolving our problems during the trip. Everything was organised on a very high level. I strongly recommend Katona Tours.
    2 people found this review helpful 👍

  • 5/5 Akram K. 5 years ago on Google
    I hired their 4 x 4 wheel in a good shape for 3 days. Jackie also helped find bwindi gorilla permits for my 2 guests at last minute booking. Excellent Tour company to do business with.
    2 people found this review helpful 👍

  • 5/5 François L. 4 years ago on Google
    Great experience with Katona Tours, Jackie was really helpful with the booking, really responsive by email and our driver Richard was also great. Would recommend for a stress free adventure in Uganda.
    2 people found this review helpful 👍

  • 5/5 Timer Y. 5 years ago on Google
    I've contacted Jackie months before our trip to Uganda. From the first moment she was very responsive and gave me all the info I needed for our first trip to Africa. She recommended lodges, hotels and gorilla permits. She took really good care of us during our stay at Uganda. Denis - our driver - was really helpful and gave us many information for Uganda. The car was excellent and he helped us in any he could during the 3 days of our trip.
    2 people found this review helpful 👍

  • 5/5 Connie E. 5 years ago on Google
    We have just this minute returned from a 17 day safari arranged by Katona Tours and it was one of the best experiences of our life time! We travelled with our 2 grown daughters and their husbands to Uganda and Rwanda on a tour planned by Jackie and the team. Caesar, our tour guide was amazing!!! Leading up to our trip Jackie promptly answered all of our questions and concerns. The places selected for us to stay were exceptional with excellent service and meals provided through out our trip. Caesar's expertise in the regional culture, history, parks and animals was second to none and we could have never had such great experiences without him!! THANK YOU FOR THE WONDERFUL EXPERIENCE!!! This is a trip we will never forget thanks to you and your wonderful expertise!
    2 people found this review helpful 👍

  • 5/5 Rinat Klier E. 4 years ago on Google
    Jackie was a great contact. She was responsive and she delivered EXACTLY as she promised. No glitches and the description of everything was exactly what we received. Jackie is also a good source for everything Rwanda and Ugabda, if you want to make it a destination. We visited Kenya, Tanzania, Rwanda and Ugabda and although the Safari in Uganda is not the Serengeti it was much cheaper, prettier and not far off. Uganda was our favorite country and we felt safe the entire time. We are a family of 6 and everyone loved the gorilla experience the most! The hike to the gorillas was easy and not an uphill. The area is beautiful and the village below is a worthwhile destination. We had 2 guides with guns and 2 porters and the gorillas were located by a team of 6 and they too had guns (to protect from wild animal encounters, which we didn't have).
    2 people found this review helpful 👍

  • 5/5 Rdna S. 3 years ago on Google
    Katona tours provided the perfect organization of our tour in Rwanda during the pandemics. The company arranged excellent logistics and we felt comfortable. We’ve visited 5 Volcanos Park meeting the gorilla’s family in the mountain jungles, looked for the chimpanzees in Nyungwe Park, and did Akagera safari with walking hippos. The beautiful 3-days kayaking tour on the Kivu lake was unforgettable: with monkeys jumping in kayaks, swimming cows, and overnight stay on the island. The journey was completely safe and well-organized. Thanks to our driver Valens for his care and skillful riding. I plan to return and travel with Katona tours in Uganda and Congo.
    1 person found this review helpful 👍

  • 5/5 Rezi L. 6 years ago on Google
    Reliable, friendly, caring tour company that you could trust to bring you to best places in Uganda and Rwanda! Caring and friendly owner and guides!
    1 person found this review helpful 👍

  • 5/5 Mikhail H. 3 years ago on Google
    Jackie is wonderful and professional she is available to answer questions whenever you are in need .During this COVID-19 pandemic it is very reassuring to know that you have a tour operator who is professional and well informed
    1 person found this review helpful 👍

  • 5/5 Shawn M. 1 year ago on Google
    I cannot say enough good things about Jackie in the office and our guide, Kennith. We were with Kennith for ten days and he managed to put us close proximity to the some very elusive animals; managing to see all of the big 5!!We were mere feet from the gorillas and again with the chimpanzees. Due to his wisdom and patience, we were able to witness animal behaviors that others missed. We is a walking encyclopedia, coming up with even the most obscure answers. Jackie has got to be one of the most patient people on this planet. She rolled with every question and itinerary change we had, often late at night as we live in Calif. I would most definitely recommend Katona Tours for all things safari! Thanks for the amazing memories!!
    1 person found this review helpful 👍

  • 5/5 Eline H. 1 year ago on Google
    Had the most beautiful experience booked through Katona tours. I went for the 1-day trip to visit the Mountain Gorillas from Kigali to the Volcanoes park. Valens, the amazing driver and great company was supportive, clear in communication and always on time. He picked me up at 4:30 from my accommodation and we drove to the park HQ for registration. The gorilla trip itself with guide Emmanuel was the most incredible experience I have ever had! We went in a small group and trekked a family of 20 gorillas. It was simply amazing and almost unreal. After the trekking, Valens picked me up and we had a great lunch together before making our way back to Kigali. He held me company as I was on a solo trip and told me a lot of great things about Rwanda and the gorillas. Also a massive thank you to Jackie for her support and quick responses. Without a doubt I recommend this trip and booking with Katona in general, I will do everything I can to do this trip again.
    1 person found this review helpful 👍

  • 5/5 Lukas K. 1 year ago on Google
    We had a great overall experience with Richard as our guide. Everything was well planned for our 12 day safari. Ask for Richard, this man is a miracle 🙏🏼
    1 person found this review helpful 👍

  • 5/5 Fayaz K. 11 months ago on Google
    The best company in Africa, probably in the world (Kenneth’s words). Our guide, Kenneth Muhindi was the best, knowledgeable and passionate about his work. He made sure we see all the animals present at Murchison Falls. Katona tours are operating professionally and have affordable rates. Thank you Jacky and Kenneth for this wonderful journey at Murchison Falls. It was shot but we will come back very soon. Keep up the great work and stay humble. You made us feel at home.
    1 person found this review helpful 👍

  • 5/5 Dayna S. 6 years ago on Google
    For one and half year I was volunteering in Rwanda Rubavu. At the end of my cycle I signed up one of Katona Tours short trip, 2 Days gorilla safari in Uganda and I must say I loved every single bit of it. The trekking exercise was shorter than I expected as it lasted for 2 hours only yet I was prepared for a tougher and longer trek, 6 hours or so. I do not blame this on the company as they can not determine the movement of the Gorillas but I really appreciate their excellent services, hospitality, patience. Thank you Jackie for coordinating this trip.
    1 person found this review helpful 👍

  • 5/5 Malthe G. 6 years ago on Google
    We managed to secure 18 gorilla permits for the team through Katona. Thanks to Jackie for the assistance.
    1 person found this review helpful 👍

  • 5/5 Erik V. 6 years ago on Google
    We had a one week trek to see gorillas in Uganda and Congo, and it was really breathtaking! It is a unique experience and everything went really fine thanks to the team. Our guide (Ceasar) for the week was really friendly and efficient. If we had small requests, he was always trying to fulfil them. Jackie (with whom we booked the tour) was kindly phoning regularly to inquire whether everything was fine. It was like being with two more friends. Definitively something to try!
    1 person found this review helpful 👍

  • 5/5 Heribert M. 4 years ago on Google
    (Translated by Google) On the occasion of a professional symposium in distant Kigali, I was looking for possible nearby travel destinations on the Internet and by chance came across Katona Tours and Jackie, who immediately sent me a program proposal for a super safari in Uganda, which convinced me. Jackie responded to my wishes for a lot of adventure and inexpensive lodges, so that we quickly came to an agreement. The communication via WhatsApp and Jackie's immediate answers to my questions were helpful. Caesar was chosen as my driver and guide, who was very personable to me from the first encounter and with whom I felt very well looked after until my departure from Entebbe. The Bunyonysee, the encounter with the mountain gorillas (BWINDI Impenetrable Forest), the chimpanzees (Kibale Forest), the stay in the Queen Elizabeth - and Murchison National Park, the boat trip on the Nile and the visit to the Rhino Sanctuary will remain unforgettable. Countless beautiful photos will also help. The lodges and apartment accommodation in Kampala were excellent. During the trip, Jackie asked repeatedly by phone about satisfaction and well-being. I can safely recommend Katona Tours, especially since I myself intend to go on another trip in Uganda with this agency (Original) Anläßlich eines beruflichen Symposiums im fernen Kigali suchte ich im Internet mögliche Reiseziele in der Nähe und stieß dabei zufällig auf Katona Tours und Jackie, die mir sofort einen Programmvorschlag für eine Super Safari in Uganda schickte, der mich überzeugte. Jackie ging auf meine Wünsche nach viel Abenteuer und preiswerten Lodges ein, sodaß wir uns rasch einig wurden. Hilfreich war dabei die Kommunikation über WhatsApp und Jackies unverzüglichen Antworten auf meine Fragen. Als mein Fahrer und Führer wurde Caesar ausgewählt, der mir von der ersten Begegnung an sehr sympathisch war und bei dem ich mich bis zum Abflug aus Entebbe ausgezeichnet aufgehoben fühlte. Der Bunyonysee, die Begegnung mit den Berggorillas (BWINDI Impenetrable Forest), den Schimpansen (Kibale Forest), der Aufenthalt im Queen Elizabeth - und Murchison National Park, die Bootsfahrt am Nil sowie der Besuch des Rhino Sanctuary werden unvergeßlich bleiben. Unzählige wunderschöne Fotos werden auch dazu beitragen. Die Lodges und die Unterbringung im Appartement in Kampala waren ausgezeichnet. Während der Reise erkundigte sich Jackie immer wieder telefonisch nach Zufriedenheit und Wohlbefinden Guten Gewissens kann ich Katona Tours weiterempfehlen, zumal ich selber die Absicht habe, eine weitere Reise in Uganda mit dieser Agentur zu machen.p
    1 person found this review helpful 👍

  • 5/5 Alexey K. 4 years ago on Google
    (Translated by Google) I can safely recommend KatonaTurs as a first-class organizer of tours in Uganda. Jackie and her assistants, Richard (Lionheart;)) were on top and everything we ordered received in full and even more. Our group is sincerely grateful for the time with Cato Tours. (Original) Могу смело рекомендовать КатонаТурс как первоклассного организатора туров по Уганде. Джеки и её помощники Ричард (львиное сердце ;)) были на высоте и всё, что мы заказали, получили сполна и даже больше. Наша группа искренне благодарна за время с Катона Турс.
    1 person found this review helpful 👍

  • 5/5 Lasse 4 years ago on Google
    We did a Gorilla trekking in Uganda - it was amazing!!!! Mgahinga national park is very recommendable!!! Our driver Elias picked us up in Kigali, Ruanda, and drove us to our Lodge in Uganda and the next day to the starting point for the trekking. After it, he drove us back to Kigali. Elias was the best!!! Ask for Elias when you need a very friendly, openminded and funny driver :-) on top of that, his English was perfect!
    1 person found this review helpful 👍

  • 5/5 Maxime W. 3 years ago on Google
    We signed up 2 days gorilla tour with Katona tours after reading previous reviews recommended by previous travellers. Since we started contacting Jackie for reservation, she was very professional and responsive. She shared multiple itineraries for Rwanda and Uganda, we ended choosing Uganda because it was price friendly. Everything was excellent!. Highly recommended.
    1 person found this review helpful 👍

  • 5/5 Andylabs Webhosting S. 4 years ago on Google
    Very good company to book your tour
    1 person found this review helpful 👍

  • 5/5 Gail M. 8 months ago on Google
    Five day Rwanda/Uganda Gorilla and Golden Monkeys Tour was amazing! When we were looking to extend our Africa trip to Rwanda/Uganda, we decided to book through Katona Tours and Travel and they did not disappoint! First, we booked our trip in 2019, pre-covid, then needed to postpone our trip until June 2023. Jackie at Katona Tours worked out all the necessary postponement details, the best part was the cost of the trip never changed one cent from our previous booking. Jackie was always prompt in her communications, put together an affordable, custom trip with a flexible itinerary and no hidden fees. She booked us in nice, confrontable accommodations with all meals included. Every place we stayed the staff was great, food delicious and the locals extremely friendly. Our personal guide, Kenneth was amazing. From the time he picked us up and dropped us off at the airport he was always friendly, make us feel safe and listened to our questions and suggestions for the daily adventures. Kenneth was extremely knowledgeable in Rwanda and Uganda culture and history. His passion for the gorillas as a past gorilla guide was shared with us, creating an amazing, once-in-a-lifetime experience. We were very fortunate to have the unforgettable opportunity to visit Nyakagexi gorilla family of Mghahina Gorilla National Park located in Kisoro, Uganda. Only 8 People per day are allowed to view these beautiful animals for just one hour. The trek was not easy but well worth the effort. If you are considering visiting the mountain gorillas, just do it, you will not be disappointed! Thank you Jackie and Kenneth at Katona Tours for making our vacation an incredible and unforgettable experience. Mark and Gail

  • 5/5 Lea D. 4 years ago on Google
    We booked the gorilla trekking at Katona Tours and Travel. The communication with Jackie has always been on time, professional and perfect. We got picked up from our driver Kenneth Muhindi at our hotel at Kabale in the morning. He took us to Bwindi Impenetrable NP (ca. 1,5-2hrs drive and we've been lucky - Kenneth was able to show us two handsome francolin (Pternistis nobilis) !!!) and brought us back afterwards. Kenneth is a very professional driver. You can feel that he's driving for a long time and we felt 100% safe with him. Moreover, he knows so much not only about the Gorillas for he was working at Bwindi more than ten years but also about all other NP in Uganda and Ruanda, with it's wildlife and nature. Actually his knowledge and all the information he gave us was enormous. We visited the Gorilla family with the two Silverbacks, a several females and babies which was awesome! We will come back for sure and we'd do the Gorillas again. This was such an impressive experience! We'd like to book with Katona Tours and Travel again and can highly recommend it. We've been around Uganda for more than five months and Katona Tours and Travel was the most reliable and most professional tour company we travelled with.

  • 1/5 Morenikeji A. 4 years ago on Google
    Called the company for enquires and they were not friendly. I would rate customer service as zero

  • 5/5 Lena N. 4 years ago on Google
    Everything from the kommunication with Jackie before we left Sweden until the moment we had to say good bye to our driver Elias after 3 Days worked perfect. Elias took very good care of us, and gave us a stressless and fantastic tour. The gorilla trekking from Buhoma was magic and everyone involved did a great job. Some roads we went on were bad, but no one is to blame for that (we have now learnt what free African massage is) Our days at Lake Bunyonyi were also great. We can highly recomend this 3-day-tour with Katona, specially if you can have Elias as your driver.

  • 5/5 Jasmine B. 1 year ago on Google
    I had such a great experience doing the 2 day Rwanda gorilla trekking tour. Valens was my driver/guide and he’s very friendly and a very safe driver. Katona Tours was always on top of everything needed, like the PCR test requirement in order to enter Volcanoes. Before I went to the Genocide Museum, I was taken to a testing site which was so much more convenient than having to get there on my own before the tour. The price was very reasonable, Jackie always responded promptly when I reached out on WhatsApp, and if I’m ever back in Rwanda or Uganda I’ll definitely reach out to Katona Tours again.

  • 5/5 Lidija P. 8 months ago on Google
    I booked a 3-day gorilla trek in Bwindi, starting in Kigali. Communication with Jaqueline was quick and clear which made planning pleasant and easy. She readily adapted the tour to fulfill all my requirements. The price of the tour was reasonable with no hidden costs. My guide, Adams, was absolutely amazing- always on time, an excellent driver, helpful, friendly, and ready to deal with unexpected situations along the way. Adams was very knowledgeable and passionate about his work and he offered tons of information about nature, culture, tradition, and Uganda in general. We made lots of stops at interesting points along the way from Bwindi to Kampala, which made the hours on the road worthwhile and a wonderful experience. The accommodation was by no means budget even though I booked the budget option. The trek itself was a once-in-a-lifetime experience, and I even got to see the gorilla family I asked for. Katona Tours and Travel exceeded all my expectations and delivered an amazing experience in every way. Thank you!

  • 5/5 Johannes N. 1 year ago on Google
    I was travelling to Kigali for work, but I also wanted to experience the country. Upon doing my research, I stumbled across Katona tours and travel. When doing the booking, I would recommend every at least European person to just trust the process. Pretty much everything was handled on WhatsApp, which made the contact really easy. The journey itself was wonderful and I had such an amazing experience, which I will always remember. My drivers, Adam and Daniel were extremely kind, happy and cool. I would recommend this journey to everyone looking for an authentic, but super impressive experience. Thank you for giving me this exclusive memory!!! *Please just wear hiking equipment, other than sneakers and jeans. Quite an easy fix actually...

  • 5/5 Isaiah S. 1 year ago on Google
    Excellent service and incredible experience! Jackie was always accessible and prompt in communication as we arranged a 6-day Uganda trip only about one week before. Our guide Ceasar was hugely knowledgeable about all of the parks we visited and had answers to all of our questions about the many animals we saw (including the full Big 5 + giraffes!), having worked for five years as a national park ranger. We absolutely recommend Katona for anyone considering a trip with them.

  • 5/5 Anthony M. 3 years ago on Google
    We had an amazing 11 day safari with Katona tours. From when i started planning this trip with Jackie over 1 year ago, she was very responsive and helpful in answering my emails and handling all my requests prior to travel. We landed in Entebbe Airport on 9th and were met by our guide Kenneth and headed to Murchisson Falls National Park for a 3 night stay, Queen Elizabeth National Park for 2 nights and finally did the Gorilla trek in Bwindi staying at Rushaga Gorilla lodge. We added a day in Entebbe to visit Mabamba for a shoebill tour which also turned out to be a great idea, saw the shoebill for the first time. The whole trip was flawless and Ken was very knowledgeable and all the accommodation facilities were really nice more than we expected. Our experience was incredible and i would travel again with Katona tours. Do not hesitate to contact them for a memorable travel experience.

  • 5/5 Morgan M. 4 years ago on Google
    Baluku Rabson is my hero! Visiting from South Lake Tahoe, California, USA and Staying at a resort on Lake Bunyonyi and arranged transport services to the Bwindi Impenetrable Forest Park for Gorilla tracking. B. Rabson with Katona Tours was super helpful with advice and planning logistics, arrived well ahead of our early scheduled departure, drove me through the pouring rain the long distance to the Park, whisked me through the registration, got me the ‘long hike’ I had asked for (tracking AND trekking), and was there to take pictures upon our groups triumphant return from our amazing time with gorillas. He was kind, considerate, wonderfully prepared, reliable and rocked a great Ugandan soundtrack on the ride back to my accommodations. Can not recommend rolling with Baluku Rabson highly enough. Can you add more stars? Would if I could! Thanks!!

  • 5/5 YUKI 4 years ago on Google
    There are many good experiences through out with Katona tours. But for me the highlight was getting to have Kenneth as my driver/ guide. Planning the trip went very well. I have contacted numerous companies for gorilla trekking but Katona was the only company who reply fast and through WhatsApp. Planning went smooth with Jackie and she was always available to talk and answer my questions. She was also willing to tailor the way I want the tour to be. I forgot informing the flight details to come pick me up at the airport but it was done perfectly regardless of my last minutes notice. I was greeted by Kenneth by his hand written welcome note at the airport. He explained so well about the genocide memorial and the history. But what I was so impressed was the knowledge he has for national parks and for animals. He was working as park rangers for 12 years and he has so much stories to share. The ride was supposedly long but thank to him and his stories it didn’t feel that long. He was always willing to do beyond and very attentive. Gorilla trekking itself went incredible and I am still amazed and still find it hard to process the fact I saw gorillas! I am so happy that I took a tour with Katona and I’d recommend to everyone.

  • 5/5 Cindy K. 4 years ago on Google
    Our 6 days trip in Rwanda and Uganda with Katona tour was perfect. Organizing with Jackie was a breeze she let us all the liberty to organize our trip as we pleased while giving great advice and taking care of everything that went over my head. She is always so fast to answer. Kenneth was our amazing driver, he went out of his way to pick us up at the airport at 1:30am, his car is reliable well maintained and great for both watching wildlife in safari and crazy muddy tracks around bwindi. Kenneth in his prior career was a ranger in Uganda bwindi, QE and mt gahinga national parks he knows everybody it seems. It really helps when it came time to be assigned to our preferred gorilla family for tracking and to find the Ishasha tree climbing lions. If you are a birder you have to request him ! he seems to have eagle vision and knows all the birds. We met other tourists that hired a driver and a guide, well Kenneth is both in one, not only he knows his wildlife but also all the history and customs around. That you want a fully organized package or a looser structure that you can adjust as you go (what we did) we strongly recommend working with Katona and Kenneth. Of all the company I contacted they were close to the cheapest, they gave realistic feedback so i could adjust my expectation on my itinerary proposal (but did not push me toward any of their partnership 'because they know better' as some other tried to) and communication and paypal payment was easy.

  • 5/5 Just R. 4 years ago on Google
    Good Customer Service

  • 5/5 Neal M. 4 years ago on Google
    My wife an I went on the 1 day trip from Kigali to Mgahinga National Park in Uganda. To start off, the booking and communication with Jackie was very quick and efficient. She was super helpful and a great communicator. Our driver Elias picked us up from our hotel in Kigali early in the morning and was perfectly on time at 4am. We cannot say enough great things about Elias. He made our trip AMAZING! He was so friendly, so fun, very informative, very knowledgeable, and always kept a big smile on his face. He was so fun to hang out with on our long drive, it felt like we had our own little tour of Rwanda and Uganda. After the trek he took us to a local place in Uganda for an authentic African lunch. By the time we returned to our hotel in Kigali after the tour it felt like we were family. I highly recommend asking for Elias as your driver. The drive from Kigali to the park was roughly 3 hours, and it was a really cool drive. A lot of it is through the beautiful Rwanda and Uganda mountain countryside so its quite breathtaking. Crossing the border was easy. They just check your passports and give you a stamp, it takes about 10 minutes. Once we reached the base camp where the trekking starts, Jerome and Silver from the Uganda Wildlife Authority introduce you and give a briefing of the days activities. The same 2 guys were our guides for the trek in the mountains. Big shout out to Jerome and Silver, they were awesome. Super friendly, very informative, amazing guides through the mountains. You'll also have an armed guard with you so they really make you feel safe for anyone who is a little scared. It took us about an hour to find the families and I cannot express enough how kind and gentle these beautiful creatures are. We found a big family with 3 HUGE male silverbacks, 2 females, a couple teens, and 3 babies. We were able to hang out with them for an hour and I would say we were only a bout 10 feet away from them. It was CRAZY!!! The babies and teens were running around playing with each other the whole time while the big parents we lounging next to them. We even got to see a mother nursing her baby. I heard a lot of people say Bwindi is where you must go for Gorilla experiences, but i totally disagree. We had a wonderful and very close encounter with a big family of Silverbacks at Mgahinga, and its much closer to Kigali. I highly recommend booking this trip with Katona Tours. Get ready for the hike of a lifetime!!! Side Note: Uganda is one of the most beautiful countries on earth. Just seeing the beautiful countryside alone was worth the trip

  • 5/5 Margarita L. 4 years ago on Google
    It was sort of a last minute decision to do the gorilla trekking and while most of the agencies replied that permits are sold out for the dates we wanted, Jackie managed to arrange them for us. Jackie was always very responsive to all our emails and requests, and followed up on our trip daily - called us to make sure that everything is going well and as expected. She also helped me to get reimbursement from Transferwise (service I used to pay for the tour and who did not explicitly state all the fees hence Jackie received less than expected). She was also very kind and was fine that we pay the difference to the driver. As for our tour guide and driver Elias. He is a great driver and tour guide! He was informative, friendly, and funny. He really made an effort to get to know us and what we wanted to do, and encouraged us to make stops for the photos whenever we wanted. Also in case there is a chance of a rain during the tour - then he's definitely your driver - he'll make sure you won't get stuck on the muddy roads (on our way he even helped one of the other drivers when they got stuck with their jeep). Our tour's starting point was from Kabale and it took around 2.5 hours to reach Buhoma (with great rainforest scenery on the way). Gorilla trekking Our trekking point was Buhoma and we trekked the Katwe gorillas family that had a recent newborn (yey!). In total the trekking was around 4-5 hours, but not in a very fast pace. After having reached gorillas family we were allowed to spend with them 1 hour. Definitely pay extra $$ for a porter. It is worth the money and helps the local students not only financially, but also gives them opportunity to see gorillas, too. They hold your backpack and help you when you need help. Buhoma community walk We did the walk the day before the gorilla trekking to stretch our legs :) It was around 2-3 hours, but not very tiring. It's nice to have some smaller bills to buy some souvenirs on the way (there will be plenty of opportunities). We had an interesting walk visiting the local coffee maker (who shows how coffee is brewed), Batwa community with a small performance on their traditions, local Banana brewery that produces beer and gin (with tasting), and the final was visit to women's center who are making various crafts from colorful fabrics (another great opportunity for souvenirs). Overnight stay We stayed at the Buhoma community rest camp - run by local community. We stayed in a cabin with a stunning view of the rainforest, also the dining area had the same view. During the night though it can get a bit chilly, so it was a very considerate touch to find a rubber hot water bottle in bed before going to sleep :)


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