1/5 Rafael R. 3 years ago on Google
I
was
recommended
this
place
by
a
number
of
friends,
and
while
I
was
in
the
neighborhood
i
finally
decided
to
stop
by.
I
walked
in
and
the
baristas
were
not
busy
at
all
(not
complaining
about
this
however
its
part
of
the
story).
I
walk
in
just
wanting
a
small
drip
coffee,
and
the
barista
asks
me
if
I
placed
an
order
online.
i
said
no,
just
wanted
a
drip
coffee
to
go
and
that
was
it!
She
said
in
order
for
me
to
place
my
order,
I
had
to
go
to
their
website
and
order
there.
She
then
gave
me
a
QR
code
to
go
to
their
site,
and
I
had
to
put
my
coffee
in
the
cart
and
pay
for
it
all
through
their
site.
This
was
incredibly
annoying
to
me,
as
my
request
was
very
simple
and
the
baristas
had
very
little
going
on.
I
was
so
frustrated
that
I
walked
out.
I
was
shocked
by
the
lack
of
self
awareness
for
whoever
came
up
with
the
online
ordering
only.
If
its
because
of
COVID,
then
why
have
your
doors
open
at
all?
Me
ordering
in
person
and
leaving
will
be
the
same
amount
of
contact
as
me
ordering
online,
walking
in
and
grabbing
my
order.
They
couldnt
just
make
the
order
for
me?
I
was
literally
willing
to
give
my
money!
Can
you
please
offer
online
ordering
AND
in
person
ordering?
Im
not
asking
for
much
here.
Every
single
coffee
shop
in
KC
has
both
options,
so
both
types
of
customers
can
be
satisfied.
Why
are
you
forcing
people
to
go
one
route
when
it
takes
alot
longer
and
dissuades
people?
What
if
you
dont
have
your
phone
on
you?
What
if
your
phone
dies?
Cant
order
then.
The
rigidity
blows
my
mind,
and
I
wish
the
owner
would
realize
that
they
are
losing
quite
a
bit
of
business
by
having
such
strict
and
unnecessary
processes.
1 person found this review helpful 👍