1/5 Paula Halifax (. 3 years ago on Google
If
I
could
give
this
hospital
zero
stars,
I
would.
I
was
a
patient
of
theirs
and
had
a
decent
experience
with
a
new
PCP.
The
problem
isn't
the
medical
team,
it
is
their
billing,
their
input,
and
their
ER
staff.
My
mom
was
visiting
me
here
in
Kansas
City
and
had
chest
pains.
I
took
her
to
the
emergency
room.
The
intake
person
was
asking
me
questions
and
I
told
her
REPEATEDLY
that
I
am
a
current
patient
and
our
names
are
similar
but
my
mom
had
never
been
there
before.
Because
I
am
familiar
with
EMR
systems,
I
made
sure
to
explain
this
so
there
would
be
no
problems.
I
found
out
later
they
had,
indeed,
merged
our
records.
This
is
a
huge
problem
on
so
many
levels.
Now
it
shows
I
take
medicine
I
don't
take,
it
shows
she
takes
medicine
she
doesn't
take.
When
I
tried
to
get
a
copy
of
her
medical
records
for
her
to
take
back
home
they
originally
refused
them
because
it
contained
information
for
us
both.
We
had
to
BOTH
sign
the
HIPAA
release
form.
By
us
both
signing
it,
they
acknowledge
there
is
a
problem
but
yet
they
refuse
to
fix
it.
Now
the
ER
experience.....my
mom
is
over
80
years
old
and
they
didn't
even
give
her
a
pillow
for
HOURS!
They
kept
saying
there
was
a
shortage
on
pillows
and
one
was
coming.
An
80+
year
old,
in
the
hospital
for
chest
pains,
and
NO
PILLOW.
Are
you
kidding
me?
It
was
so
bad
one
of
my
friends
offered
to
bring
us
one!
Another
complaint
is
we
asked
for
assistance
for
her
for
a
personal
reason
and
they
continued
to
ignore
the
request
for
hours.
We
arrived
before
7am
at
the
ER,
they
admitted
her
after
4pm.
She
is
on
multiple
medications
and
not
once,
during
the
time
there,
did
they
see
about
her
getting
her
medicine
or
offer
her
anything
to
eat
or
drink.
The
testing
team
were
great.
They
were
compassionate
and
patient
with
her.
I
need
to
preface
all
of
this
happened
over
a
year
ago,
I
have
been
giving
them
plenty
of
time
to
correct
the
account
issues.
I
say
this
so
it
is
clear
this
experience
was
not
during
any
Covid
time
or
any
health
pandemic
time
when
you
might
expect
a
longer
delay.
My
last
complaint
is
their
billing
team.
I
have
reached
out
to
them
numerous
times
asking
them
to
correct
the
errors
of
the
accounts
because
I
had
a
balance
from
an
emergency
visit
myself.
I
wanted
to
get
it
all
cleaned
up,
I
just
requested
they
correct
the
accounts
first
so
there
is
a
clear
explanation
of
what
is
mine
and
what
is
my
mom's.
I
do
not
think
that
is
asking
too
much.
A
supervisor
talked
to
me
and
said
they
would
correct
it
AND
remove
the
balance
owed
for
all
of
the
problems.
(The
balance
wasn't
a
high
balance,
but
it
was
a
balance)
Tell
me
why
I
am
still
dealing
with
this
over
a
year
later
and
it
is
in
collections
so
it
is
affecting
my
credit
score.
St
Joseph
hospital
admin
does
not
care
about
their
patients
or
proper
handling
of
information.
Some
of
their
staff
is
great.
It
is
too
bad
they
are
stuck
in
a
horrible
business
model.
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