I was applying for a company that sent me to this facility for a dot exam. My one year dot card was good for another 9 months but the company said I had to take another physical. They sent a group of us over at once and this place rushed you through. I have had numerous dot physicals and they always did one thing at a time. The woman who gave me my whisper test was doing it at the same time she was training another employee to take blood pressure. I am right handed and the trainee was taking it with my right arm instead of the left arm. They were doing 2 things at once. I was focused on the trainee and the First Lady failed me on the whisper test. When I asked the doctor when I was going to get the hearing test later he said you already failed that. So I tried to explain to the trainee that I have been under a lot of stress and asked to sit in the waiting room for a while to then retake my blood pressure she responded that is up to your company. She did the bp retake 30 seconds later and within 15 minutes I was given paperwork saying I failed and that it invalidates my current dot card. So I saw my VA doctor today and was given a blood pressure test by a nurse not a employee trainee and not rushed through the process. Even the doctor did not listen to my lungs with his stethoscope as all prior dot test doctors have done. I definitely felt this place rushed people through like cattle and did not assist to help me pass the tests. Since 1990 I have never failed a dot physical until I came to this place. I wish I could talk to the owner so another person doesn’t experience the same treatment as I felt I was given . This is my blood pressure when given by a nurse not a employee trainee.

NextCare Urgent Care at off Ambassador Drive in KC, the Staff is wonderful! The “Sarah Team” are amazing, friendly and courteous. The team is helpful in every way and in addressing my issue. I’m looking forward to my return appointment to see y’all! The reason I gave 5 Stars is all about the customer service I received while I was there. Working in retail/customer service, their exceptional service means so much to me!! Thanks ladies! Mechelle H.

Why have an urgent care that only takes reservations? We came here because our 3 yr old son needed urgent medical care but was not an emergency. Instead we waited over 1 1/2 hours while reservations just walking in were helped back. Front staff could’ve told us at anytime if an ER would’ve been a faster or better option. They chose to do nothing. Again why say urgent care if you’re just a regular old medical office accepting appointments???

I am traveling and picked up a upper respiratory infection somewhere. I arrived without an appointment about an hour before closing time. The front- desk staff was welcoming, professional and courteous. Although I waited a bit over an hour (which was past their closing time), I was seen and no amount rush or impatience was displayed by the staff. They listened to me, ran appropriate tests, prescribed medication and had me on my way in about 35 minutes. The visit was professionally conducted from start to finish. If I am in this area again and need urgent care services, I know who I am going to call.

When my daughter lacerated her scalp at 5:30pm, I was dreading what I was certain would be a long night at UC or ER. NextCare had a 6pm appt available. I was able to easily book and complete paperwork from my phone, get my daughter in the car and drive the 12 minutes to the facility. Once there, Brandy was so kind and got us checked in, Sarah J. met us in the waiting room to do a cursory glance at her scalp without alerting her, Sarah and Ashley prepped her and chatted with her, helping her feel happy and remain calm, and then Kelly applied two staples to the scalp and sent us on our way. We were home in under an hour and each staff member who interacted with our daughter was so extremely kind. Thank you!

Took my daughter to get treated for an ear infection. The lady that checked us in was kind and patient and got us checked in quickly. Dr. Kelly and a nurse preformed a lavage on her ear and she felt instant relief. Both were professional, kind, and efficient. Would definitely recommend!

I only come here when location is more important than time. It’s closer to my house than other Urgent Care locations. And I have no idea why, but every time I come to this location it always takes forever and it’s never very busy. I’d guess it takes twice as long as any other location in Liberty, Shoal Creek, St Joseph, etc. I’ve waited for an hour and a half before with only three other patients waiting to be seen and several physicians seeing patients. Doesn’t make sense. The staff is always friendly and the doctors seem competent but they seem to drag their feet and it drives me crazy.

Always have a good experience here. I have taken my son multiple times and the nurses and doctors have always been nice and helpful! Shout out to Nurse Sarah J and Doc Sarah D where both wonderful!

The lady at the front desk was nice but that was where the good experience ended. There was one other gentleman in the waiting area the entire time we were there and we still waited over an hour to be called back. At that point the nurse grabbed us and started asking questions about symptoms and said "okay if it's a virus there isn't anything we'll be able to do". The doctor had the same demeanor of they'd rather be anywhere other than where they were. Why choose g healthcare as a profession if you lack empathy? I don't get it. We did end up getting an antibiotic and my daughter is feeling better but we won't be back.

The staff were awesome! Brandi at the front desk was very sweet and answered all questions if needed. She went above to help out other people when they needed assistance. The back staff. OMG! So amazing and funny. Both the ladies that cared for me while I was doing my physical were so funny and so easy to talk to. Both are named Sarah, one is Sarah J, who took my initial questions and VS plus when she had to give me a shot, it was not felt. The Second Lady is Sarah D, who is NP. She did the rest of my physical and answered all questions. If I have to ever get another physical again I hope it is with all these ladies. Thank you for the laughs and brightening up my day… I wish all the best to these girls!!

I was seen quickly after scheduling appointment on line. Front staff friendly and helpful. Sarah had exceptional patient care skills and made sure I was comfortable. Matt, the PA was very knowledgeable and assured I was no feeling discomfort during my procedure. So thankful to have these quality services close by.

Arrived here with major ear pressure (bleeding ear too), sinus issues, and generally a bad situation. Nurse practitioner came in, barely spent 2 minutes with me, and basically said "yeah, nothing we can do about it." Saw a different doctor that afternoon, and he was glad I came in. Hearing test, steroids, and antibiotics later, good to go. Beware, as this place seems to just want to cycle patients in and out, rather than understand issues or treat disease.

I had to go to Urgent care for a work related injury! The staff was super nice and super helpful in diagnosis and treatment options. I'm only giving 4 stars because of the wait time! I booked an appointment at 5:30 and didn't get in until well after 6:30. I understand it's a walk in clinic so I wasn't overall mad just frustrated. By no means am I upset with the staff, you never know how their days looked and been. And the way I was treated by the staff outweighed the wait time for me! I definitely recommend going here as long as you have time to spare!! They were all kind and helpful to me and talked to me like professionals that actually cared.

The lobby at this location did not feel clean - the chairs/tables/carpets were all kind of grimy. We had scheduled an appointment online and even though only one other person was in the waiting room, it took quite a bit longer than our appointment time to be seen. The nurse was awesome, and the doctor was pretty good too. The receptionist charged me a copay when I didn’t actually have a copay, and it has been a *nightmare* trying to get refunded. I have called their number listed on Google five times, and their billing office twice, been on hold cumulatively almost two hours and no one has ever answered the phone. I finally got someone to respond to an email today. Because of the headache it’s caused me while trying to get refunded, I would not recommend doing business here if you can help it.

The experience was terrible other than the clean facilities. I waited over two hours and the person I met with not only berated for coming in but asked me what medicine I wanted instead of trying to help me treat my symptoms. She was also reluctant to test for anything because she said he didn’t know where to start. She had zero compassion. Also, when I went to pick my medicine up, I was informed they never bothered to call it in. Never again will I go here, nor will I recommend it to anyone else.

Completely missed an important diagnosis. Bedside manner was lacking from NP. 79 year old patient was in severe pain and nothing was discussed for pain relief. I had to ask for a scan to be ran otherwise they weren't going to do it. We were referred there from another urgent care for that sole reason. Mother was admitted to hospital 7 days later for a 9 day stay.

Urgent care is always a wait. However ethics location was no longer than a doctor’s office visit. The nurse on duty was amazing. Great bedside manner, easy conversation ,, empathetic and had me out quickly

The receptionist was very courteous and respectful, I was only in the waiting room for 15 minutes before being placed in a room. I saw the nurse for about 10 minutes while she got all of my information, 5 minutes later I was taken to see the Doctor. Very efficient and straight forward operation. Pleasant experience especially when going to see a Doctor.

Check in was quick and efficient. All staff members were amazing…kind, compassionate, and conversational. My son had to get 5 stitches. The doctor was quick and efficient putting him right at ease. I highly recommend NextCare on Ambassador to everyone. The staff and care are top notch.

Last night I had been fighting off an upper respiratory infection and sinusitis for approximately three weeks. The whole office staff… I need to say again every office staff at Ambassador location in Kansas City were upstanding and extremely outstanding in every way - very helpful and knowledgeable with information regarding my diagnosis, also totally respectful, very patient, supportive, welcomed and very compassionate from beginning of my appointment and the end of my appointment and also three weeks ago approximately my wife had a different ailment with no health insurance, her and I found everything to be the very same way of beginning to end but without an appointment on all the staff being amazing in every aspect to us and the other patients that were there waiting to be seen as well!! Kudos to this branch at Ambassador Drive!!! Definitely recommend this staff here for an Amazing Experience and well worth driving out of your way to be seen here!!!!

The appointment process expedited me being seen. I recommend using that and showing up early to get paperwork done. The triage and Dr were great. I really like the bedside manner of the Dr on Memorial Day. If she was a primary care Dr, I would use her specifically. My only problem, maybe not their fault, I went in on a holiday and my prescription was sent to my normal place and I did not know they were closed for the day.

Both Carolyn and Kelley were fantastic! Got me in and out, super professional, and friendly. I had to get referred to this clinic after Liberty's xray machine was down and I really appreciated everything they were able to do for me. I'll be coming to this location first in the future!

Horrible service! I had car accident as someone hit my car from behind so I scheduled appointment for check-up. I filled up all required information online and arrive the NextCare Clinic in North Kansas City 20 min early. Went to the front desk to check in and the lady acknowledged and asked for my insurance card. I provided and was told to wait. After half an hour of wait, I checked back with the front desk and was told that there were still 3 people ahead of me and that will take another hour of wait. I told the front desk about my scheduled appointment and she said if there's someone came in as emergency, that person would go in without appointment. Not sure how the scheduling works here if it is base on first come first serve! Obviously not very effective based on my personal experience. Altogether it took almost an hour to get there, checked in, waited and drove home but I didn't get to see a a Doc/Physician/Nurse. I decided to leave the clinic because it was just a waste of my time. I won't recommend anyone to go there at all. They are totally unprofessional!

It was unfortunate that I had to visit and Urgent Care while traveling through town. However, I must say if I had to seek out Medical Care for a minor issue, this would be my first choice without standing results. Very efficiently run with wonderful staff. A hundred times better than visiting the emergency room.

Horrible experience! For starters the receptionist supposedly checked us when we first got there however each time we spoke with her she "checked" us in. How many times does it take?! She then hounded me about my insurance even after I told her I had to call and get the numbers for her. After that we waited for HOURS ro be seen. We had a 330 appt and are finally in the back. It's 530. Before being called back I asked the receptionist how much longer to which she replied, you can go run whatever errand. I said no. Then her next suggestion was to reschedule. I told her that wasn't an option either. My son has asthma he needs to be seen now! She then proceeded to blankly state at the computer and ignore me. Very rude and unaccommodating. I don't know how they manage their patients but usually patients with appts are seen first and people with breathing issue take precedence. Very disappointed with this experience.

Staff was very helpful.i hadn't made an appt and walked in. They offered to text me when close to being seen. Arrived back and waited less than 8 minutes to be called back. Vs taken hpi reviewed. Put I. Room then moved to eye room. Provider saw shortly thereafter. Longer wait for paperwork than wait to be seen. Thankful that clinic was close to hotel and that staff was supportive and professional.

I have been coming here for 7 years now. They are always super sweet, helpful, understanding, accommodating. My most recent experience was with their workman's comp program. I injured myself at work and was given their information through my workman's comp. I called that day and they were able to get me an appointment within an hour and a half so my wait time wasn't near as long. They did x-rays in house and the whole appointment took less than an hour with x-ray results. They sent everything to my employer that was needed and rescheduled a follow-up appointment that same day for the following week I never had to show/bring my employer anything. And they are open until 8:00 p.m. so I never had to miss a day of work or take a half day for my follow-up appointment.

I hadn't been to Nextcare in 4 or 5 years and l found the check-in process very easy and didn't have to seat in the waiting area to be seen. I was able to return home until it was my turn. Everyone was very pleasant and helpful. I would recommend my friends and family go to this facility.

I truly appreciate how the providers listen to me. My daughter’s report of her symptoms didn’t necessarily match the diagnosis. Because they listened to me, she was quickly tested and diagnosed. I cannot count the number of providers who dismiss my knowledge of my child’s history and gut instincts. It is refreshing and has saved time and money and reduced my child’s distress. I am truly grateful.

I came for a couple of tests today, feeling absolutely terrible. Sarah J. & Frannie are amazing! They made me forget just how terrible I felt while they spoke to me. They both have fun, energetic personalities while still upholding the standard of practice for patients in their care. I will definitely recommend coming to NextCare Urgent Care if you're not feeling your best &/or need medical attention. Thank you ladies for your kindness and medical attention!

I had a fantastic experience. I came in early in the week to ask some pre-visit questions, and the receptionist was extremely kind and helpful. We scheduled my appointment for a couple of days later, and again, the two different receptionists who received me were great. The check-in was easy, I was seen quickly, and Alicia (I hope I spelled that right) and my doctor were both very professional and sweet, and put my mind at ease. I got good news, but even if I hadn’t, it would have been a good experience on that end. I’ll definitely be coming again if I ever need help.

Worst experience ever! Charged my credit card for balance owed. Then called me said I never paid. Emailed credit card statement to prove i paid. They said everything is good. Then month later get a bill saying I never paid. Can't get a hold of anyone to resolve matter. Waiting on hold for 30 minutes no answer. I pay my bills. Now they want me to pay again cause they can't figure out their error. Waited for hours. Then got into a room and the doctor forgot about us for another hour. Don't go to this location.

Had to wait about an hour since I didn’t have an appointment but I expected that. Provider seemed knowledgeable and gave me prescriptions for my Bronchitis. Started feeling better the very next day. Will go back if I need to.

Staff was friendly, knowledgeable, and helpful. Definitely a better experience than most urgent care spots - especially since they can do x-rays in house, which helped me learn my daughter’s foot was broken vs. sprained. CVS Minute Clinic, St. Luke’s Convenient Care, etc. don’t have z-ray capabilities.

NextCate Urgent Care was supportive in every way. wanted to confirm I just had a cold and not Covid, beyond my home test showing negative. Each person was highly professional, respectful and attentive. I booked online and am grateful for every step of their process. Thank you! I highly recommend their services.

Every time I myself or my children have been seen here at NextCare we have always received amazing care! Everyone here has always treated us respectfully and had phenomenal bedside manner. Kelley always treats us amazing and is always so attentive.

Summer Masters and then ladies that work here are amazing! They had to deal with an extremely difficult patient and Summer took care of the patient with such patience. She was wonderful with my son and explained everything so he understood what was going on with him.

The customer service at this location was top notch. I had a pleasant and caring experience from intake to treatment. Kelley was knowledgeable and thorough. Danielle was friendly/extra patient with my fear of needles and administered my shot with such expertise, I had to ASK if it was over. I hope I have no reason to see them again soon but it sure is reassuring to know I will get great care if I ever do need it.