1/5 kirthana S. 9 months ago on Google
I
am
writing
this
review
to
express
my
profound
disappointment
with
the
hotel
and
management.
I
must
emphasize
that
the
information
and
pictures
provided
on
your
website
regarding
the
hotel
were
completely
misleading.
The
actual
condition
of
the
hotel
and
the
behaviour
of
its
staff
were
far
from
what
was
advertised.
My
expectations
were
shattered
as
I
encountered
numerous
problems
during
my
stay,
some
of
which
were
unacceptable.
I
would
like
to
outline
the
issues
I
faced:
Cockroaches
in
the
room:
Throughout
the
night,
the
number
of
cockroaches
in
the
room
increased,
and
to
my
disbelief,
some
even
started
flying.
I
have
taken
pictures
as
evidence
of
this
appalling
situation.
Unsanitary
food:
Shockingly,
the
food
I
ordered
from
the
hotel
had
cockroaches
in
it.
This
is
not
only
unsanitary
but
also
a
severe
breach
of
hygiene
standards.
I
WAS
SHOCKED
AND
REPORTED
IMMEDIATELY.
They
came
and
checked
it
and
agreed
after
which
they
said
they’ll
replace
it
with
fries
and
I
agreed
but
even
after
FOUR
HOURS
they
did
not
give
anything
I
didn’t
bother
to
ask
because
I
was
scared
for
my
health.
Malfunctioning
heater:
The
heater
in
the
room
was
not
functional,
leaving
me
without
any
means
to
regulate
the
temperature
during
my
stay.
Poorly
maintained
toilets:
The
condition
of
the
toilets
was
extremely
unsanitary,
with
black
water
coming
out.
This
poses
a
significant
health
risk
and
is
absolutely
unacceptable.
Non-functional
Wi-Fi:
Despite
being
advertised,
the
Wi-Fi
service
in
the
hotel
was
not
working,
which
inconvenienced
me
greatly
as
I
rely
on
the
internet
for
work
and
communication.
Terrible
customer
service:
The
overall
customer
service
provided
by
the
hotel
staff
was
abysmal.
They
showed
a
complete
lack
of
concern
for
the
issues
I
faced
and
failed
to
address
them
appropriately.
Unhygienic
bedding:
The
pillow,
blanket,
and
bed
in
the
room
were
stained,
indicating
a
lack
of
cleanliness
and
attention
to
guest
comfort.
Faulty
television:
The
television
in
the
room
did
not
work,
depriving
me
of
any
entertainment
or
means
of
relaxation
during
my
stay.