Reserved image

Reserved

Clothing store Womens clothing store Mens clothing store Childrens clothing store

😠 Brak dostępnego personelu na sklepie, nie licząc pracownika, który zaniechał zasady profesjonalizmu, korzystając ze słuchawek nie zwracając uwagi na prośby klienta. Do kasy wieczne kolejki, niezależnie od dnia oraz jej pory. Kiedyś fajny sklep, dziś tragedia. Nie polecam nikomu. People often mention store, cash, service, men', room, registers, queue, customer, register, fitting,


Address

Chorzowska 107, 40-101 Katowice, Poland

Website

www.reserved.com

Contact

+48 572 708 239

Rating on Google Maps

3.20 (114 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: Closed
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (15) cash (14) service (11) men' (9) room (8) registers (7) queue (7) customer (7) register (7) fitting (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 K C. 1 year ago on Google
    Brak dostępnego personelu na sklepie, nie licząc pracownika, który zaniechał zasady profesjonalizmu, korzystając ze słuchawek nie zwracając uwagi na prośby klienta. Do kasy wieczne kolejki, niezależnie od dnia oraz jej pory. Kiedyś fajny sklep, dziś tragedia. Nie polecam nikomu.
    3 people found this review helpful 👍

  • 5/5 voy2211 2 years ago on Google
    (Translated by Google) Cash registers in the men's section are closed, but when it comes to goods, as usual, very good and I appreciate it. Of course, the service was nice and helpful. (Original) Kasy na dziale męskim zamknięte to lipa ale jeśli chodzi o towar jak zwykle bardzo dobry i to oceniam.oczywiście obsługa miła i pomocna z taką się spotkałem.
    2 people found this review helpful 👍

  • 1/5 Ireneusz R. 10 months ago on Google • 274 reviews
    The magic of sales... The queue stretches across half the store, and there are only three cash registers in the women's section. So why are the cash registers in the men's department always closed?

  • 1/5 Halina M. 1 year ago on Google
    (Translated by Google) Handling time is an embarrassment 🤦‍♀️ why the cash registers in the men's department do not work forever? Those in the women's department are definitely not good and customers stand several dozen minutes to buy anything (Original) Czas obsługi to jakaś żenada 🤦‍♀️ dlaczego kasy na dziale męskim wiecznie nie działają? Te na dziale damskim zdecydowanie nie wyrabiają a klienci stoją kilkadziesiąt minut żeby cokolwiek kupić
    1 person found this review helpful 👍

  • 1/5 Bogdan P. 2 years ago on Google
    (Translated by Google) I heartily do not recommend this shop, 2 separate shops for men and women are made, and as usual, in the men's out of three, none of the cash registers are open and they are sent to the women's shop, where you know queues of 5-7 people is the norm. And if you want to buy one, you have to stand for at least half an hour. Tragedy and embarrassment. (Original) Serdecznie nie polecam ten sklep, zrobione 2 osobne sklepy męski i damski, i jak zwykle w męskim z trzech kasa żadna nie czynna i wysyłają do sklepu damskiego, gdzie rzecz wiadoma kolejki z 5-7 osób to jest normą . I chcąc kupić 1 rzec musisz stać co najmniej z pół godziny. Tragedia i żenada .
    1 person found this review helpful 👍

  • 5/5 Today Is A Good D. 1 year ago on Google
    Отдельную благодарность консультанту Anastasiia Hudym, человек на своём месте. Подсказала и предложила варианты решения как лучше приобрести отсутствующий размер товара. Сделали заказ все супер, цены сладкие 👌
    1 person found this review helpful 👍

  • 1/5 Marcin N. 1 year ago on Google
    Porażka spodnie pupilem wczoraj dla dziecka które zostało w domu okazalo się że mają dziurę i już dziś nie da się wymienić
    1 person found this review helpful 👍

  • 1/5 Adrian J. 1 year ago on Google
    (Translated by Google) Very low standard of customer service. Rude staff. The "decision-maker" or shift manager deserves a special mention, congratulations (Original) Bardzo niski standard obsługi klienta. Nieuprzejmy personel. Na szczególne wyróżnienie zasługuje osoba "decyzyjna" czy tam kierownik zmiany, gratulacje
    1 person found this review helpful 👍

  • 1/5 Monika B. 2 years ago on Google
    (Translated by Google) Nightmare. Men's cash desks closed in women's cash registers currently 25 people in line. Of course, the cash register in the men's section does not want to open 🤮 (Original) Koszmar. Męskie kasy nieczynne w damskich obecnie 25 osób w kolejce. Oczywiście kas na męskim dziale nie chcą otworzyć 🤮
    1 person found this review helpful 👍

  • 3/5 Wojciech J. 2 years ago on Google
    Z działu męskiego odsyłają na damski ponieważ Kasy działają tylko na tym dziale. 2 osoby obsługują. W weekendy kolejki po 30 osób. Trochę to słabe. Towar i sama obsługa OK. Ale warto sprawdzić działanie sprzętu
    1 person found this review helpful 👍

  • 5/5 Łukasz 2 years ago on Google
    (Translated by Google) I bought what I wanted at this store, so the overall feeling is very good. It is worth appreciating the large selection and good prices for shops of this type. The service was impeccable. (Original) Kupiłem w tym sklepie to co chciałem, tak więc ogólne odczucie jest bardzo dobre. Warto docenić duży wybór oraz dobre jak na sklepy tego typu ceny. Obsługa bez zarzutu.
    1 person found this review helpful 👍

  • 4/5 Sebastian 7 years ago on Google • 119 reviews
    Ok

  • 1/5 Anet W. 5 months ago on Google • 96 reviews
    Very slow service, which is why there are very long queues. After receiving the parcel, the staff has a big problem with what to do with the box... I ordered shoes, I tried them on, they are ok, I have the shoe box, I didn't need to carry the larger one with me... Unfortunately, it was a huge problem for the staff, which I have never encountered before in any other store, e.g. Mohito or Mango. It's completely incomprehensible to me, don't you pay for garbage collection?

  • 1/5 Andrzej P. 6 months ago on Google • 89 reviews
    I definitely advise against it. The cash register in the men's department is always closed (although all the employees seem to be crowded here) and there is a long queue in the women's department. One cash register is open and is used for returns, current sales and parcel issuance.

  • 2/5 agnieszka w. 6 months ago on Google • 37 reviews
    I do not recommend this store, long lines at the checkout, slow service. The store staff does not respect their customers' time. Secondly, the submitted complaint was rejected after 14 days of consideration, stating complete nonsense about the seams being damaged by a metal object. In my opinion, not one Reserved store in the area has a more positive attitude towards customers. I do not recommend.

  • 1/5 Mateusz B. 11 months ago on Google • 26 reviews
    The camera in the men's changing room, which may have a view of part of the changing room and the entire reflection in the mirror, made me feel very uncomfortable, because how could I know where exactly it was pointed...? Additionally, cash registers are closed in the men's section and there is a queue in the women's section. I do not recommend.

  • 5/5 Kasia N. 8 months ago on Google • 9 reviews
    Great store, with great service. I would especially like to thank the salesman who made me like this store even more. The gentleman suggested that I set up the application while shopping, patiently (despite my technical problems) guided me through the registration process, and when I was stressed by the queue behind me, he reassured me that each customer was unique. With such a nice approach, kindness and openness, you always gain customers. I'm impressed. (The review concerns the store in Silesia City Center)

  • 5/5 Ivanna Y. 3 months ago on Google • 4 reviews New
    I highly recommend it! Large and comfortable fitting rooms. Customer service at the highest level. The store is clean!

  • 2/5 Beneek H. 1 year ago on Google
    (Translated by Google) 24 people in the queue, you will not open the cash register because there are already 3 people. ¯ \ _ (ツ) _ / ¯ (Original) 24 osoby w kolejce, Pani nie otworzy kasy bo tam już 3 osoby kasują. ¯\_(ツ)_/¯

  • 4/5 Agata 1 year ago on Google
    Jest ok, ale zawsze za mało otwartych kas i kolejki

  • 1/5 Dorotka S. 1 year ago on Google
    Wiedza Pań z obsługi masakra .Kupując rzecz Pani nie poinformowała ze można taniej z aplikacja .Nie polecam.

  • 5/5 Светлана �. 1 year ago on Google
    (Translated by Google) Beautiful, fashionable clothes for any figure at normal prices (Original) Гарний, модний одяг на будь яку фігуру за нормальними цінами

  • 4/5 Zwykły T. 1 year ago on Google
    Towar bardzo fajny Kolejki do kasy bo tylko jedna zawsze otwarta i to na stronie kobiecej więc na zakupy najlepiej w tygodniu zaraz po otwarciu wtedy najmniejszy ruch jest i w miarę szybko można być obsłużonym przy kasie Beznadziejna zbyt głośna muzyka z głośników która zniechęca do zakupów Pozatym spoko Po dzień dzisiejszy dalej czynna tylko jedna kasa a reszta dziewczyn przedkłada odzież z miejsca na miejsce no ale coś robią

  • 5/5 Semi K. 2 years ago on Google
    (Translated by Google) A large, spacious store with fitting rooms. I like this point. (Original) Duży przestronny sklep, w miarę przymierzalnie. Lubię ten punkt.

  • 5/5 Izabela M. 2 years ago on Google
    (Translated by Google) A wide selection of clothes for a child (Original) Dla dziecka szeroki wybór ciuchów

  • 1/5 bzykolot 3 years ago on Google
    (Translated by Google) I am impressed by how you can be unkind to the client and ignore him, better standing with friends and talking in a group that does not keep distance, and expels clients who do not wear masks for medical reasons. Embarrassment, I will not use this store anymore, it's good that there are more other brands where the service is nice and you can safely do shopping for the holidays. (Original) Jestem pod wrażeniem jak można być nie miłym do klienta i go ignorować, lepsze stanie z koleżankami i rozmowy w gronie, które nie zachowuje odległości, a wygania klientów, którzy z medycznych przyczyn nie noszą maseczek. Żenada, nie skorzystam już z tego sklepu ,dobrze że jest więcej innych marek, gdzie obsługa jest miła i można spokojnie zrobić zakupy na święta.

  • 1/5 Sabina N. 3 years ago on Google
    (Translated by Google) I love this brand but the customer service in this location is a drama ... at the box office 3 women and each pretend not to see me and look at the computer. I waited 5 minutes in line, even though I was the only one .... a drama. When I decided that I was not going to wait for service, I saw that the women from the cash register started talking to me .. customer service -1 (Original) Uwielbiam tę markę, ale obsługa klienta w tej lokalizacji to jakiś dramat... w kasie 3 kobiety i każda udaje, że mnie nie widzi i patrzy w komputer. Czekałam 5 minut w kolejce, pomino, ze byłam jedyna.... dramat. Kiedy uznałam że nie zamierzam czekać na obsługę, zobaczyłam, ze kobiety z kasy zaczęły mnie obgadywać.. obsługa klienta -1

  • 1/5 MajsterK11 3 years ago on Google
    (Translated by Google) The pace of the girls at the cash register is something that needs to be improved compared to other stores in silesi (Original) Tempo dziewczyn na kasie to jest coś co trzeba na pewno poprawić na tle innych sklepów w silesi

  • 1/5 Dom 2 years ago on Google
    (Translated by Google) The men's cash register is not open, where there is a queue for 15 ladies with shopping for a 2-week holiday ... (Original) Męska kasa nie czynna gdzie w damskiej kolejka na 15 pań z zakupami jak na 2 tygodniowe wakacje…

  • 1/5 Agnieszka Rokosa - B. 2 years ago on Google
    (Translated by Google) ETERNAL RANGES ... !!! One person at the checkout, 6 walks around the store ... And 10 customers are waiting in the queue ... 🙈 And so every time ... (Original) WIECZNE KOLEJKI...!!! Jedna osoba przy kasie, 6 chodzi po sklepie... A w kolejce czeka 10 Klientów...🙈 I tak za każdym razem...

  • 1/5 Agnieszka K. 3 months ago on Google • 2 reviews New
    Generally, I am a person who, if he has to give a negative opinion, prefers not to give it... it is a waste of time and nerves... but today's visit to the salon made such a negative impression on me that I decided to describe my "adventure". Today around 1:45 p.m. - 1:50 p.m. I visited your salon in Silesia. I grabbed some pants to try on and went to the fitting room. When I was taking off my shoes (unfortunately, there is no other way to try on the pants), I felt a sting when I put my foot on the floor... it turned out that the needle, which is part of the anti-theft protection of the goods, was completely stuck in my foot... I pulled it out and tried to call the lady. , who was serving in the fitting room at that time, to help me because I was bleeding from my foot (the needle was stuck quite deep)... the lady was completely unable to react... I had to ask myself to take away the needle and any plaster. ...the lady brought two thin slices, handed them to me and then left without a word...I was not offered any wound disinfectant...nothing at all...I was left alone with the problem...when I left the dressing room I didn't hear any " "I'm sorry" or questions, or maybe I need some more help... absolutely nothing... it's 8:50 p.m. my leg still hurts... I find the behavior of the staff unpleasant and unacceptable... I worked in sales in a competitive company for several years and it was standard was that when the customer leaves the fitting room, you should check whether the fitting room is clean and whether a new customer can enter it, especially if you can count the number of customers in the store on the fingers of one hand and the fitting room is practically empty... you are left with disgust and hope. that the needle wound will heal quickly...

  • 1/5 Szymon K. 8 months ago on Google • 1 review
    When returning the clothes, the lady clearly stated that I had removed the label. Ultimately, the return was processed, but I returned the shirt as I purchased it in the store. Before you accuse the customer of some shenanigans, check the goods on hangers. Poor action


Call +48 572 708 239 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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