(Translated by Google) The approach to the client - terrible. Are workers in this job as a punishment? With all due respect, but after such service, I would not like to go on vacation from this office, even for an extra charge. Fortunately, the competition is tangible and the service is nicer. (Original) Podejście do klienta - fatalne. Czy pracownicy siedzą w tej pracy za karę? Z całym szacunkiem, ale po takiej obsłudze nie chciałbym jechać na wakacje z tego biura nawet za dopłatą. Całe szczęście, że konkurencja jest konkretna, a i obsługę mają milszą.

Arrogant behaviour towards a customer, who did not speak Polish well. Will never return

(Translated by Google) I went to the office to help with filling in the documents before the trip, explaining what and how. Unfortunately, the lady approached it very arrogantly and did not help, she did not even see what exactly the documents were about. Lack of professionalism and empathy. I do not recommend this point. (Original) Udałam się do biura po pomóc w wypełnianiu dokumentów przed podróżą, wytłumaczeniu co i jak. Niestety pani podeszła do tego bardzo arogancko i nie pomogła, nawet nie zobaczyła o jakie dokładnie dokumenty chodzi. Brak profesjonalizmu i empatii . Nie polecam tego punktu.

(Translated by Google) Sets no commitment to customer service. Complete olew. After 20 minutes of waiting for the action to develop, I gave it up. (Original) Komplety brak zaangażowania w obsługę klienta. Całkowita olewka. Po 20 minutach czekania na rozwój akcji dałam sobie spokój.

(Translated by Google) Total olewka, we waited half an hour for you to serve us because she was busy, then she said that the system was not working. Defeat (Original) Totalna olewka, czekaliśmy pół godziny aż Pani nas obsłuży bo była zajęta, po czym stwierdziła że system nie dziala. Porażka

Fantastic and professional service. Both ladies helping. They knew the extra trips very well. They perfectly explained what I would have in my e-mail and when, where to log in, etc. The cooperation between the ladies was exemplary. Apparently the new lady could count on the help of the more experienced one. During this time, other customers were also served. Very good work organization. Telephone and e-mail contact is also great. I recommend

Unacceptable quality of service. The staff misleads the customer by claiming that if the trip was canceled due to the border closure, the customer is not entitled to any refund and to be able to claim any compensation, additional insurance must be purchased. Moreover, the lady serving us tried to persuade us to buy standard insurance in the amount of PLN 150 per person, after refusing, she stated that they also had a private insurance offer with practically the same conditions for PLN 20. I definitely don't recommend it.

Thank you very much for your professionalism and help. A charming and nice lady with blonde hair helped to arrange the necessary formalities and helped in a very emergency situation which, due to her own carelessness, could have resulted in the loss of money and holidays. Thank you for your time and I wish you all the best!

(Translated by Google) These last comments are surprising ... The staff is very committed. I was personally with the boy and then I asked him to call him to ask about a few questions - we always got detailed answers. (Original) Dziwią te ostatnie komentarze... Obsługa jest bardzo zaangażowana. Byłam osobiście z chłopakiem i później prosiłam go, żeby zadzwonił dopytać o kilka kwestii - zawsze dostawaliśmy szczegółowe odpowiedzi.

(Translated by Google) I am already a regular client of this office. Thanks to the professional service of Mrs. Beata, I always have a perfectly selected vacation and I am happy to come back for new offers. I highly recommend and greet (Original) Jestem już stałym klientem tego biura. Dzięki profesjonalnej obsłudze Pani Beaty zawsze mam idealnie dobrane wakacje i chętnie wracam po nowe oferty. Gorąco polecam i pozdrawiam

(Translated by Google) The lady in the office was not able to give specific advice, all optional trips were explained by sending a pdf with a description. The car ordered by the office did not meet the expectations, despite the fact that you confirmed several times that everything would be as requested. We did not receive vouchers for optional trips (we had to arrange them by phone with another employee of the office). Payment deadlines set for 1 day after placing the order (on the same day on which I received an email with information about which car I chose, I had to pay for it by 5 p.m.) In general, the person selling the holiday could not say much about it. After choosing a vacation and making an advance payment, it is practically impossible to contact you every few days on a one or several-day vacation. (Original) Pani w biurze nie potrafiła konkretnie doradzić, wszystkie wycieczki fakultatywne były wytłumaczone na zasadzie przesłania pdf-a z opisem. Zamawiany samochód przez biuro nie spełniał oczekiwań mimo, że Pani kilkukrotnie potwierdziła, że wszystko będzie zgodnie z życzeniem. Nie otrzymaliśmy voucherów na wykupione wycieczki fakultatywne (musieliśmy je załatwiać telefonicznie z innym pracownikiem biura). Terminy opłat wyznaczone na 1 dzień po złożeniu zamówienia (w ten sam dzień w który dostałem emaila z informacją jaki samochód wybrałem musiałem go opłacić do godziny 17) Ogólnie osoba sprzedająca wakacje nie potrafiła za dużo o niej powiedzieć. Po wybraniu wakacji i wpłacie zaliczki kontakt praktycznie niemożliwy Pani co kilka dni na urlopie jedno lub kilkudniowym.

We have very positive impressions after visiting this office (especially after meeting an employee of Tui in Silesia, who knew nothing, did not advise us and we apparently disturbed him). At Tui in Galeria Kat, Mrs. Beata - obviously with a lot of knowledge and experience - answered all our questions in detail and also advised us on several issues. We felt treated individually, unhurried and we are sure that we purchased a holiday perfectly tailored to our needs. The lady explained everything to us in detail, she even printed out the forms (to be completed before departure for the airline), so we don't have to worry about anything anymore, just prepare for the trip :) This is our second holiday with Tui and so far the office has not disappointed us. In my opinion, high quality services at a competitive price, so I recommend Tui and the office in Galeria Kat.! And Mrs. Beata L. should receive a bonus for exemplary customer service.

Very professional service and a diverse selection of offers. I especially recommend Mrs. Urbańczyk.

Unfortunately, the quality of customer service in the Katowice shopping center is very poor. The lady was rude from the very beginning. She did not help me in printing the documents before the trip, because I was not the main person purchasing the trip, but only its participant. Unfortunately, this does not change the fact that I should be informed about everything in the same way...

Very rude lady with glasses. The Olewaj style cannot attract the customer - on the contrary. She behaves as if she was serving a sentence. He won't advise.

Panie Ewelina Rotko i Ilona Radko są bardzo miłe i kompetentne. Dlatego bardzo lubimy podróżować z TUI. Dziękujemy. Ewa Walewska i Marek Putowski

(Translated by Google) Nice and professional service. Well-chosen offer. Great contact, 100% recommended (Original) Miła i profesjonalna obsługa. Oferta dobrze dobrana. Super kontakt 100%polecam

Nie polecam tego miejsca.Panie są nie miłe, pracują jak za karę .Niestety musiałam pójść do konkurencji.

Całe TUI to bardzo kiepskie biuro podróży. Pierwszy i ostatni raz poleciałem od niech na wakacje

Gorąco Polecam BP w Galerii Katowickiej. Panie obsługujące pełen profesjonalizm i zaangażowane w obsłudze 😊Na pewno skorzystam jeszcze z tego BP

Very professional and nice service from the ladies from the TUI office in Galeria Katowicka! We always manage to choose an offer tailored to our needs, all formalities are completed very quickly and hassle-free. TUI is an agency that offers the best value for money on the Polish travel agency market. I highly recommend!

I have been using the offer of the TUI Travel Agency in Galeria Katowicka for many years. From my experience, I can only recommend this office, especially cooperation with Ms. Ilona Radko and Ms. Ewelina Rotko. The ladies are always very helpful; checking all connections and places of rest is not a problem for you. It is full professionalism, combined with friendly service. And, of course, verbal communication, which is extremely important in contact with customers. I have never been disappointed with the offer proposed by Ilona and Ewelina. I highly recommend it Gabriela Ziomek