As full time RVers we visit many restaurants around Katy area and we are giving 5stars for very professional friendly service. I always order market salad it is so good in flavor and rich with some fruits in it just yummy. I used to get salads in other restaurants but now decided to get it every and each time from here. Thank you. Michael and Pamela

Try the spicy chicken, add Polynesian sauce, Mac n cheese and buffalo sauce... thank me later.

I always get a fresh salad at this location AND the chicken is ALWAYS fresh and a large portion.

The staff and the food were the nicest and best! Also in a very nice area! I highly recommend! Employees were nice enough to say what is gluten free and not.

It's a chick-fil-A location. Great food, great service, too little space and not enough parking. It's a super popular restaurant. Every location I've ever been to has the same issues with availability of tables and parking. Why not make them bigger? Why not learn from the many stores with the same pervasive issue with parking and have enough of a lot to accommodate the many drive through lanes the locations end up with?

Always super fast service and delicious hot food!

Y’all’s hash browns are the truth!!! No business being that good. Do yourself a favor an order the large. Spicy chicken biscuits and hash browns…Thank you God for this glorious moment 🙏🏻✝️❤️‍🔥

As always with Chic Filet the drive thru was quickly efficient and awesomely friendly, professional staff. Of course the food was exactly as I ordered and piping hot. The seasonal peach shake is to die for !!!!

I'm somewhat sad to score a 2-star rating for Chick-Fil-A since it used to be one of my favorite fast-food restaurants in town. However, since the pandemic, they have moved their business model towards a drive-thru model and less so as a dine-in family-friendly restaurant. The latter was where the real value was for me and my family. These places used to have "greeters" old enough to understand what it means to be a Dad or a Mom; most of them probably had grandkids. These people always made us feel at home, but now they are gone, and you only see high schoolers who do their best to help for sure but don't have any way to empathize with a busy Dad or a busy Mom. Then it's all the matter about the bathrooms. Most of the Chick-Fil-A restaurants around this area have done some upgrades to their facilities but mainly aimed at their delivery process (parking slots for take-out, side door to deliver by the kitchen area). So, couldn't someone have thought about adding some foldable step-tool to the bathrooms so little kids can reach the faucet without getting all their sleeves wet? Such a small detail but so important when you want your kids to clean their hands before having their meal. I just think the chain is moving more towards what other fast food looks like and less towards what truly adds value for a family. Sad to see. I hope someone who can do something on the franchise level does something to return to what made them special. If management hadn't noticed, we weren't at Chick-Fil-A because of the chicken sandwich. Ps, if you find this review helpful, please hit "Like." Hopefully, you can help this review reach someone who could do something. And please write a review you too if you feel the same. Thanks!

Dear Chick-fil-A Customer Support, I am writing to express my disappointment and frustration regarding a recent order I placed through the Doordash app at the Chick-fil-A located in Katy Mills. I have been a loyal customer and have had mostly positive experiences with your restaurant, but this particular incident has left a sour taste in my mouth. On numerous occasions, my family and I have ordered from Chick-fil-A through Doordash without any issues. However, this time, we encountered several problems. Firstly, we did not receive our son's nuggets, which was a clear oversight. Additionally, we had ordered all large fries, but when our order arrived, all three fries containers were only a quarter full. Seeking a resolution, I called the store and requested to speak to a manager. Instead, I was met with a dismissive response from an employee named Denise, who identified herself as the Director. I explained the missing items and underfilled fries, hoping to bring it to their attention to prevent future mishaps. However, to my surprise, Denise showed no concern and made a condescending comment about the fries "settling in the bag," disregarding my valid complaint. As a customer, I expect to be heard and treated with respect. Unfortunately, Denise's attitude further escalated the situation when she abruptly ended our conversation by hanging up on me. It is disheartening to encounter such unprofessional behavior from someone in a managerial position. This incident has left me questioning the quality of customer service at this Chick-fil-A location. I have always admired the friendliness and professionalism exhibited by your employees, but this experience has shattered that perception. I am deeply disappointed and reluctant to continue supporting your establishment. I sincerely hope that you will address this matter and take appropriate action regarding Denise's behavior and the quality control at this location. As a customer, I believe it is important to bring such issues to your attention, as it reflects on your brand as a whole. Thank you for your attention to this matter. I genuinely hope that steps are taken to rectify this situation, ensuring that future customers do not endure the same treatment. Yours sincerely, Steven

I love Chic Fil-A but this store is the worst experience I had. First wait in the drive thru for over 15 minutes, and the excuse was the shakes take long. Then the shakes I order where not thick more like chocolate milk. The two guys working the window seemed like they were high, slow and unprofessional this was at approx 9pm 30-Sep-23. The whole drive thru was a mess super long lines, not sure who was managing but very unimpressed

Just had the worst experience at this Chick Fil A. We went through the drive through ordered 2 egg white grills, 2 teas, 2 coffees. We get our drinks I go to put it in the cup holder and the top of the cup was broken and it spilled everywhere all over the car. Not sure why we were given a broken cup. Then I get the food out and we are missing a sandwich. Went inside to tell them and they were SO RUDE. Chick fil a is known for exceptional service. But this was absolutely terrible. We will not be eating here again. The Service was worst than McDonalds.

We came to this location and not one employee was nice. When trying to order through the drive-thru, 2 employees were dismissive and had a horrible attitude and were rude. Then the person bringing the food out mumbled our order and continued to drop the food TWICE before being able to grab it from his hand. He started walking away before giving us a chance to grab the bag or even say thank you.

When i first pulled up, they refused to come to me and take my order. They were more horse playing on who’s going to take what car to drop food off. Then they continued to act disrespectful towards my family. It was a girl with ginger hair red ish, with two boys. They should be taking their job seriously and not acting like fools when going up to cars. Thank you.