This hospital doesn’t embody their tagline “ Providing Better Healthcare Management To The Community."” THis is a total LIE. My mom had several ER visits and all of it were the worst. We had no choice but to come back since its the closest hospital but this time will be the last. My mom was suffering from diarrhea and body weakness. No doctor saw her nurses had to order Fecalysis only and did not want a CBC and said “WALA PONG MAKIKITA SA CBC”. Then fecalysis came out to be POSITIVE for Amoeba and then they had to draw bloods now. Then again waiting game starts. We can pay everything however they refuse to do those tests. I understand their protocol but the thing is NO INITIAL ASSESSMENT FROM THE ER PHYSICIAN? Seriously?! I’ve been an ER nurse from my entire life from PH to Qatar and the US, but haven’t seen this kind of care, literally no quality care. Plus the facility that is infested with mosquitoes! You’ll get an instant dengue! Doctor then show up after all the results with his “just woke up” face. Will not come back to this place anymore. All the visits are worst!

Information staff should be trained how to answer phones. Three calls attempted but no response. If busy, should tell the caller to hold until the first call is completed. During my visit the other day, i was served promptly, but before my inquiry was answered to, another patient butted in, and instead of telling the new customer in line to hold, the doctor's assistant assisted the next customer, completly putting me on hold untill the new customer was finished. They should be trained to accommodate customers in a "first come, first served" basis.

Zero star if google would allow. No doctor visited our patient after the surgery to check. She develop a complication due to the anesthesia, but we were told by the nurse that it's okay and no doctor is in to check on her. It's a hospital with almost always no doctors to do the rounds. During check up, the doctor is always late or needed to reschedule.. They will reschedule when you're already there, exposed to the hospital and the virus. Not even worthy to be a private hospital. Nurses are nice but if there is no doctors what can they do.

I was rushed to ER due to severe hyperacidity plus I'm pregnant. Instead of giving first aid to the patient there's so many interviews and fill up forms while i'm suffering from great pain.. they prioritized first how much you'll gonna pay..etc. after finishing all the interviews and briefing the nurse who attended came back to us just to tell us that there's no available doctor to assist me and needed to wait more than an hour. What kind of hospital is that with high rate of hospital charges and yet there,'s no proper service...We left the hospital and go to other hospital with much better service. What a disappointment

The Consultation schedule starts at 10am but the Dr. ROMERO did no arrive on time and when he arrived, he said he needed to go rounds first. So much of a service Doctor. You have 2 senior citizen and dozen waiting for you. This is the most incompetent hospital, and I don't know why I am even here. I ended up going home rather than going through stress for the whole day because of their incompetency

None of their phone # answering the calls. Even the phone numbers listed on Avega, it's not working. Seems like they're doing it on purpose.

This hospital is one of my personal choice from the past but it changed this time around. My mom has cough with pleghm so we opted to seek medical assistance for safety purposes and peace of mind. Doc. J. Romero (IM/Pulmo) is the one who attended to my mom. He suggested various laboratory test and prescribed some medicines. I understand that due to current pandemic, PPE is required for hospital personnel and patients safety. What amazed me is it is per department so on this case, we are required for three sets of PPE. 1 for Laboratory, 1 for Radiology (X-ray) and the last one is for ECG. On the initial visit, I opted for X-ray only and to continue the prescribed medicines by the doctor. During this time, the hospital HMO personnel said that the provider do not cover PPE so I have to pay it by cash. After the X-ray is done, I just realized that the PPE is more expensive than the actual procedure/test. PPE costs 875 pesos while the X-ray is only 754 pesos. Isn't it amazing? I look for clinics/laboratories outside who can cater the remaining test as I am just amazed how expensive PPE can be. With no luck, we opted to go back to BHMC. This time, the hospital personnel at the HMO desk asked me to speak directly with the provider (HMO). They explained process for RTPCR as it is included in the remaining required test. Unfortunately, it will not be covered if the result is negative and must be conducted on DOH accredited hospital however she said that BHMC isn't included on the list. Out of curiosity, I asked the provider if they cover PPEs and without any hesitation she said yes. She even informed me that the hospital HMO personnel isn't requesting for it hence she asked me if she should include it. It makes me wonder if it has been requested during the initial request or NOT at all. To cut it short, HMO provider DOES COVER PPE! I just lost 875 pesos for the first PPE not that sure if it is due to incompetence or negligence. Fast forward for actual blood extraction. The LAB personnel is indeed wearing a PPE but to my surprise, he extracted blood sample from my mom literally outside the ER. On a bench visible to passing vehicles and exposed to dust and everything you can imagine on a side road I just don't know if it is normal procedure for"triage" or what not. What amazed me the most is he goes to another patient right after the blood extraction. If I heard it correctly it is for COVID testing (RTPCR). YES, you read it right! He goes there directly without changing the PPE he's wearing. It makes me think that PPE scheme is a fund sourcing for the hospital as every patient is required to pay for it and to emphasize kt is for every department that will handle the test. I will leave it for you to judge. Again, I was asked to pay for the 1st PPE as they claim that my HMO provider doesn't cover such. Secondly, the personnel didn't changed the PPE and goes directly to another patient on triage.

At least now someone's answering the phone, unlike as stated in the past reviews. There are other phone numbers that should be posted on google. Update your google and fb infos.

SUCH A SHAME!!! Cardio and Pulmo dept gave a direct mobile number but no one ever answered the call and then after several attempts, I think they have placed my number on the ignore list. Also, I tried the hospital's general landline number but no one bothered to pick up. Improve your system! Because no one would dare to visit your hospital during this pandemic just to follow up the result of our lab tests...

My first bad experience with this hospital was in 2021 when I had my mammography. The girl who did the procedure was callous. The machine she used on me caused so much pain that I started sweating and felt faint. I asked her if she could stop for a while so I could relax for a bit. It was the height of COVID-19 then, and I didn't want to collapse and end up in the E.R. She reacted negatively to my request, as if she couldn't spare a few minutes even when I was the only patient there. My 2nd experience and the last (because God forbid that I ever step in this hospital again for any procedure) was last 09 June 2023. I called the Radiology department to be scheduled for an MSK ultrasound of shoulder and x-ray of shoulder. I spoke to this girl Aya or Ayen, everytime I spoke with her, it was hard to understand her name because she didn't speak very clearly. She was very informal with the phone conversations. She said that the doctor who performs these tests is available on Wednesday and Friday only. She scheduled me for Friday before 6:00am. Her instruction was that I need to be there around 5:45am. I had to reconfirm 3 times by calling Aya/Ayen because she was waiting for the doctor's advice. She was impatient with my follow-up calls, but I had to be sure because I was taking a sick leave from work. Finally, she confirmed on my 3rd call. Friday came, and when I got there, the other girl said that I wasn't scheduled for the MSK ultrasound. I told her that Aya/Ayen scheduled me. The girl said something like, "Ah si Aya..." the way she said it made it seem like she's bound to have made the same mistake before or is irresponsible. I was really irritated because had I known that only 1 test will be done that day, I would have re-scheduled for another day. Yesterday 12 June 2023, before I picked up the result of my x-ray, I called and spoke with Aya/Ayen. I asked her what happened with my schedule last Friday. She started making up excuses that were so flimsy and inconsistent. And then, she ended the call! I called again, she answered and as I said hello, she kept on talking to someone in the background. I hit the roof and told her how rude and discourteous she is, ending the call like that! And answering my call, while she continued to talk to someone else from where she is. She made up excuses and didn't even apologize. This person shouldn't even be working at a hospital, where people go to for medical assistance! She provides inaccurate information, she doesn't care about the patient's feelings and situation. She has no manners and has rendered very, very poor service!

not recommended at all as a patient i think this hospital doing scamming , already get the result but didnt say what happen and what is the solution always asking to comeback to spend more money , worst hospital i hve ever know

Nurses/staff assigned in the operating room when I was admitted were very attentive to my needs, courteous & efficient. After the procedure, prior to my discharge, one of them went the extra-mile and extended to me her own snack so I could already take the medicine I needed at that moment as I had no companion to buy for me.

The hospital proper and service is okay or should I say average? My frustration is about their hotline. in my 7 call attempts, It’s just ringing like no info staff bothered to answer. We can also read lots of negative comments also about their calls being ignored or what so ever. If there is no information staff to answer calls, then I suggest to employ one. or are y’all purposely ignoring outside calls?

most horrible and worst hospital in Cavite, which you must avoid.

No one answers the phone. Medical services are so vital esp in time of pandemic

They dont care about your health condition. They care about your money.

Very nice friendly staff&clean..

Exorbitant bills!

We recieve a letter that we need to pay 30,000 pesos for upon discharge. When we pay for downpayment to discharge the patient. They say that we need to fully paid the bill.

Fast earning money hospital, but the worst is very rude and unprofessional doctor. This doctor was late and supposed to have 8-10 schedule but he arrived past 9:30. I got to talk to him by almost 11. He was very sarcastic and bias regards my condition. He had his own side comments which I find very unprofessional. How would you feel better and recover if the doctor himself is giving you stress and not relief. It was a supposed to be an easy discussion which he implies good by 2 months already and full of interrogation. That's the first time he saw me and does not know me personally. He does not know my condition fully. My former doctor(hmo issue with the former hospital) was okay and giving me time to recover, with him it was like I have to defend myself to the court. This is the 3rd time I had a very bad experience with this hospital. If there was other available doctor at this time. Clue: Sessions... So beware!

I was a bit hesistant to bring my son here 4 days ago as I read a lot of negative comments. But thank God all of the nurses and staff were approachable, courteous, and kind as opposed to what I read. They attended to my son's needs without hesitation despite my consistent questions 😅 Thr facilities and the room we stayed in was also clean and very conducive to recuperate. The only off thing about this hospital is mahal 😅