Very nice, comfortable and foteigners friendly place. Good balance between price and the services level (high)

The only positive thing is the location - in a city centre, near shopping malls and a pedestrian street. The superior suite doesn't look like in the pictures. The linen and towels are old and grey. We were waiting for the breakfast for almost 30 min and finally left without having it since we were in rush (couldn't wait longer). Will not come again. Unfortunately.

Hotel management does not care about guest experience. They did not want to issue a full refund for a day checked out earlier (I used a debit card directly at desk so there was no additional charge for them). Of more concern was that during this Covid time none of the staff members, including the manager "Ilina" wore masks, so guests were not wearing them either. Noise from dj music from downstairs restaurant heard on Saturday night and ventilation from food prep seemed to go right into my room smelling cooked meat at 10pm. WiFi did not work on the second floor. The only person who was working earnestly to resolve problems was one young woman working the night reception desk who helped me with luggage, prepared the breakfast plate (which took a long time for the cook to do two fried eggs) and moved me into another room to connect with internet connectivity. Too bad because it's a good location for walking around.

Very nice boutique feel to this hotel in Shymkent and has a garden area. Nice Roos and clean and stayed here in double for the equivalent of £24. Bizarre comment....door lock noisy when unlocked which if another guest does at ungodly hours can be intrusive.

Excellent value for money. Very clean and stylish and super comfortable bed. More than enough for breakfast. English spoken at the reception. Highly recommended.

restaurant service was just super and great they have some really nice people other there, and food is just great!!

Great hotel, very comfortable and well decorated. The breakfast is very good

Hidden in the garden in silent place. Clean rooms.

Perfect location close to walking street, but unfortunately breakfast is very poor and rooms will require renovation soon.

Not bad for short trips. Mini bar is fully loaded. Rooms are big. Just tools a bit old but clean.