Family Clinic image

Family Clinic

Medical center

😠 Good afternoon, I would like to leave a review for the Management of this clinic. I liked the clinic, but there is one thing "But" the girls at the reception work through "I don't want to" do not really explain. I was at a gastroenterologist's appointment, at the first visit I paid 6,000 thousand f... People often mention clinic, appointment, doctor, time, treatment, good, staff, tooth,


Address

Säken Seyfullin St 34Б, Astana 010000, Kazakhstan

Website

familyclinic.kz

Contact

+7 778 021 7799

Rating on Google Maps

4.20 (151 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 AM to 8 PM
  • Wednesday: 8 AM to 8 PM
  • Thursday: 8 AM to 8 PM
  • Friday: 8 AM to 8 PM
  • Saturday: 8 AM to 4 PM
  • Sunday: Closed
  • Monday: 8 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: clinic (20) appointment (17) doctor (13) time (8) treatment (7) good (7) staff (7) tooth (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Анастасия �. 3 years ago on Google
    (Translated by Google) Good afternoon, I would like to leave a review for the Management of this clinic. I liked the clinic, but there is one thing "But" the girls at the reception work through "I don't want to" do not really explain. I was at a gastroenterologist's appointment, at the first visit I paid 6,000 thousand for the appointment, sent me for the tests, came the second time, at the second visit, they took 6,000 thousand for an appointment again, and that is how they will constantly take money in subsequent appointments to the attending physician for the reception. The end result only depends on siphoning as much money out of the patient as possible. None of the clinics charge for a second appointment, and if they do, then 50% of the amount I ask the Management of this clinic to deal with this issue !!! (Original) Добрый день, хотелось бы оставить отзыв для Руководства этой клиники. Клиника понравилась , но есть одно "Но" девочки в регистратуре работают через "не хочу " толком не объясняют. Была на приеме у гастроэнтеролога, в первом приёме оплатила за приём 6000 тысяч , направил меня на сдачу анализов, пришла во-второй раз, при повторном приёме садрали за прием опять 6000 тыс , и что так постоянно в последующих приемах к лечащему врачу будут брать деньги за прием . Конечный результат зависит лишь , чтобы выкачать из пациента как можно больше денег. Ни в одной клинике не берут за повторный прием , а если и берут ,то от суммы 50% Прошу Руководства этой клиники разобраться с данным вопросом !!!
    13 people found this review helpful 👍

  • 1/5 Марат �. 4 years ago on Google
    (Translated by Google) Very low professionalism of dentists. In winter, he was treated for uncomplicated superficial caries in his 5-year-old son at the dentist Sholpan, his middle name was not remembered. The seal was installed on the third attempt. The first time it was not possible to achieve congruence, the child complained that the tooth interfered with biting. A second grinding technique, after which an aromatic arsenic that did not pass from the mouth appeared within 1 month. For the third time, again, on a paid basis, the seal was changed to light. After 6 months, they turned again to this clinic to another dentist, Maya Bekaydarovna, regarding another tooth, also with uncomplicated caries. After installing the filling, after 2 hours, the filling itself fell off the tooth that Sholpan made. The next day, again, on a fee basis, I had to restore this seal 3 times. I am indignant at such an activity. The second story is already with me. I handled caries. The result is a seal., Which bothers me for a month. Plus, during the examination, the defects of neighboring teeth were significantly expanded, which now also began to bother. There was a dark spot on one tooth, now a hole. On another tooth, I pointed to a defect that, during 2 examinations, were not noticed by Maya Bekaydarovna, but as I discovered, she destroyed half of the tooth to the nerve. He began to feel cold. I myself am a surgeon with 20 years of experience, did not introduce myself to them. Girls, if you work for real money, do everything efficiently. (Original) Очень низкий профессионализм стоматологов. Зимой лечили не осложненный поверхностный кариес у сына 5лет у стоматолога Шолпан, отчество не запомнилось. Пломбу удалось установить с третьей попытки. В первый раз не удалось добится конгруэнтности, ребенок жаловался, что зуб при прикусывании мешает. Повторный прием по шлифованию, после которого изо рта появился не проходящий запах мышьяка в течении 1месяца. В третий раз опять же на платной основе пломбу поменяли на световую. Через 6месяцев обратились вновь в эту клинику к другому стоматологу-Майе Бекайдаровне по поводу другого зуба, также с неосложненным кариесом. После установки пломбы через 2часа вывалилась сама по себе пломба с зуба, который делала Шолпан. На следующий день вновь на платной основе пришлось восстановить в 3раз эту пломбу. Я возмущен такой деятельностью. История вторая уже со мной. Я обратился с кариесом. Результат- установлена пломба., которая меня бесокоит в течении месяца. Плюс во время осмотра значительно расширили деффекты соседних зубов, которые теперь тоже стали беспокоить. На одном зубе было темное пятно-теперь дыра. На другом зубе я указывал на деффект, который при 2х осмотрах не были замечены Майей Бекайдаровной, но зато как обнаружила- разрушила половину зуба до нерва. Стал чувствовать холодное. Сам я врач хирург с 20летним стажем, не стал им представляться. Девчата, если работаете за живые деньги, делайте все качественно.
    7 people found this review helpful 👍

  • 5/5 Маха 6 months ago on Google • 19 reviews
    I've been taking my child here for three years now. Because the child is autistic. Only here they can take blood and listen to the lungs, which is not to say about other clinics that do not like to serve such children.

  • 1/5 Тамила �. 3 years ago on Google
    (Translated by Google) Very, very expensive! We were at Laura's appointment, in a week we are making an appointment for a second appointment, but they have no such idea as they told me! That is, it costs the same as the first dose. The doctor gives a certificate for the kindergarten for a fee! (2 thousand tenge extra). And all the procedures are expensive! (Original) Очень и очень дорого! Были на приёме у Лора, через неделю записываемся на вторичный приём, но у них нет такого понятия, как они мне сказали! То есть стоит так же как и первый приём. Справку для садика врач дает платно! (2тыс тг дополнительно). И все процедуры дорогие!
    5 people found this review helpful 👍

  • 1/5 Павел �. 1 year ago on Google • 4 reviews
    27th October. 13:30 Therapist: Baiseitova Saule Anatolyevna Came to this clinic for the first time. At the entrance I explain sample complaints and say that I am a non-resident of the country. They make an appointment for me and tell me the amount is 7000 tenge. Before the appointment, I go to pay at the cashier, and they suddenly tell me 9,100 tenge. Well, okay, I think, but this is just the beginning. At the appointment I explain my symptoms, I want to say that I felt extremely bad, dizziness, cough, nausea, weakness and shortness of breath. They ask me if I am allergic to drugs. I say that I am allergic to alcohol-containing drugs and explain everything. After the appointment, I go to the pharmacy, look at the piece of paper and understand that, for example, it recorded dizziness: no, it did not reflect an allergy. Well, I guess what's the difference really. Having bought everything from the list, I come home and immediately discover the first drug with a huge inscription: ethyl alcohol 95%. I'm very angry, but I try to control it. I call the hotline on the number from the piece of paper 87788705061 at 14:23. I explain the situation and the only thing I ask is simply to help me choose medications to replace those that I cannot take. In response I heard something like the following: “I don’t know anything, the doctor left, call tomorrow, all the best for now.” I can’t blame someone for something that I don’t know and that I’m not competent in, but after all this I wouldn’t be surprised if they wrote me an incorrect conclusion and treatment. I believe this is extreme negligence. I haven’t seen anything like this for a long time, not only in paid clinics, but even in free ones. UPD: the next day - they contacted the clinic, apologized, offered to help (refused)
    3 people found this review helpful 👍

  • 1/5 Актоты �. 2 years ago on Google
    (Translated by Google) We go to the Grazhevskaya neuropathologist, she knows her job perfectly well, somehow we urgently went to the pediatrician, they wrote us down to Aigul’s last name, unfortunately I don’t remember the horror, it doesn’t drive so many words that are not needed, she started saying that where else she takes the truth cheaper because she sets prices there herself. Yes, it’s not like going to her the second time, even the first time it was a pleasure to run away. It would be better if I went to the infectious diseases clinic there, and then more experienced and free of charge. In short, money down the drain. I do not advise anyone (Original) Мы ходим к Гражевской невропатологу она молодец знает свою работу отлично,как то срочно поехали к педиатру нас записали к Айгуль фамилию к сожалению не помню ужас это слов нет гонит столько слов не нужных начила говорит Что где ещё принимает правда дешевле потому что там цены ставит она сама. Да не то что к ней второй раз ходить даже с первого раза охото было убежать. Лучше я бы в инфекционную съездила бы там и то опытнее и бесплатно. Короче деньги на ветер. Никому не советую
    3 people found this review helpful 👍

  • 5/5 Жаныл �. 3 years ago on Google
    (Translated by Google) I am very pleased with the result of the appointment with Aigul Saparadievna - from the very At first, I would like to note the professionalism, attentiveness and positive attitude of the doctor. The doctor explained everything in detail, prescribed treatment. I will come for a second appointment based on the results of the treatment and in the future, if necessary, I will apply. Thank you! (Original) Очень довольна результатом приема у Айгуль Сапарадиевны - с самого начала хочется отметить профессионализм, внимательность и позитивный настрой врача.Врач все подробно разъяснила, назначила лечение.Приду на повторный прием по результатам лечения и в дальнейшем при необходимости буду обращаться. Спасибо!
    2 people found this review helpful 👍

  • 4/5 Aile K. 3 years ago on Google
    (Translated by Google) Convenient parking, good location, the clinic itself is very stylish and spacious. I did an ultrasound of the kidneys here, fluoro to my husband, quickly, smoothly. Of course, many services are not enough, if I would only go there. (Original) Удобная парковка, хорошее расположение, сама клиника очень стильная, распологающая. Я делала здесь узи почек, флюро мужу, быстро, отлаженно. Многих услуг конечно не хватает, если бы было я бы только туда ходила.
    2 people found this review helpful 👍

  • 5/5 Татьяна �. 3 years ago on Google
    (Translated by Google) I really liked the ENT doctor Bayzhumanova A.S. Competent specialist. Helped to identify a problem that plagued for several years. Health is expensive, but the main thing is that the money is not spent in vain. Thanks to Aigul Saparadievna for effective treatment. (Original) Очень понравился лор-врач Байжуманова А.С. Грамотный специалист. Помогла определить проблему, которая мучила несколько лет. Здоровье стоит дорого, но главное, чтобы деньги были потрачены не зря. Спасибо Айгуль Сапарадиевне за эффективное лечение.
    2 people found this review helpful 👍

  • 4/5 Pilipets A. 10 months ago on Google • 4 reviews
    I was at an appointment with a gynecologist. I don’t remember the last name, but I remembered the name. Albina was very polite, although she was wrong about the gender of the fetus. For some reason I didn’t go for another ultrasound again, instinct was possible😅, I went to Karapetyan and when I found out the gender, I calmed down, as if I subconsciously knew who I had !It’s clear that the specialists are trying to be polite👍🏼

  • 1/5 Alina K. 1 year ago on Google
    (Translated by Google) From birth, they visited specialists only in this clinic. We went to the pediatrician every month. And when an emergency arose and we asked for a quick online consultation, we were politely “sent” to the clinic to the local doctor, whom we had never visited. Is it worth it to overpay in this case for admission? I don't think. (Original) С самого рождения посещали специалистов только в этой клинике. Каждый месяц ходили к педиатру. А когда возникла экстренная ситуация и мы попросили о быстрой онлайн консультации, нас вежливо «послали» в поликлинику к участковому врачу, у которого мы ни раз не были. Стоит ли переплачивать в таком случает за приём? Не думаю.
    1 person found this review helpful 👍

  • 1/5 Асем �. 1 year ago on Google
    (Translated by Google) My mother made an appointment with Kasenova Karlygash on 07/26/22 at 12:30. Terrible and rude service from her. After her communication with patients, the pressure rises! I don’t know about competence, because with the words “why are you indignant, go re-register” they escorted me out. And they didn't accept it. And all because of the fact that during the reception of Kasenov, Karlygash was sitting talking on the phone. And when she was politely asked to be served. Well, if a very important call, you can politely ask to wait, all people understand this. And not immediately, why are you indignant, go re-record. I have no words! Don't go to her (Original) Моя мама записывалась на приём к Касеновой Карлыгаш 26.07.22 в 12:30. Ужасное и грубое обслуживание с ее стороны. После ее общение у пациентов давление поднимается! На счёт компетенции не знаю , так как со словами «че возмущаешься , иди перезапишись» выпроводили. И не приняли. А все из за того что во время приема Касенова Карлыгаш сидела разговаривала по телефону. И когда ее вежливо попросили обслужить. Ну если очень важный звонок, можно вежливо попросит подождать, все люди понимают это. А не сразу , че возмущаешься , иди перезапишись. Слов нет! Не ходите к ней
    1 person found this review helpful 👍

  • 5/5 Алина �. 3 years ago on Google
    (Translated by Google) It is expensive there, but there are good doctors. I like the service, everything is clean and beautiful. I don't like pediatricians there, and it's probably hard to find good ones. In the house of health we go to the Battle. And we go to treat ourselves in a femeli) quickly, without a queue, conveniently. (Original) Там дорого, но хорошие врачи есть. Нравится сервис, все чистенько, красиво. Педиатры мне там не нравятся, да и хороших сложно наверное найти. В доме здоровья к Боевой ходим. А себя лечить ходим в фемели) быстро, без очереди, удобно.
    1 person found this review helpful 👍

  • 5/5 Моя �. 11 months ago on Google
    Наталья Николаевна врач от бога! Очень рада что пришла именно к ней. И беременность прошла легко. Спасибо большое Вам.
    1 person found this review helpful 👍

  • 5/5 Мурат �. 5 months ago on Google • 3 reviews
    Super clinic, competent doctors, polite staff

  • 1/5 Арайлым �. 1 year ago on Google
    (Translated by Google) The second day I can no longer take tests for insurance, they do not work according to the schedule, although the sign indicates the time of work from 8 in the morning, yesterday there was no one waiting until 9 in the morning. 100 times approached the registry, but they did not react. Very disappointed. Today they said that the nurse would not be ... why then do you accept insurance. No discipline, where the leaders look. (Original) Второй день уже не могу сдать анализы по страховке, не работают по графику, хотя табличке указана время работы с 8 утра, вчера ждала до 9 утра не было никого. 100 раз подходила регистратуре, но и они не реагировали. Очень разочарована. Сегодня сказали что мед сестры не будет...зачем тогда принимаете по страховке. Ни какой дисциплины , куда смотрят руководители.

  • 5/5 Игорь �. 1 year ago on Google
    (Translated by Google) Good clinic. Excellent, Responsive medical staff. (Original) Хорошая клиника.Отличный ,Отзывчивый мед .персонал.

  • 5/5 E P. 6 years ago on Google
    Experienced personnel. You'll be at good hands.

  • 5/5 Kymbat S. 1 year ago on Google
    (Translated by Google) Shevchenko Svetlana Alexandrovna I take all the children only to her😘!!! The best specialist, a competent pediatrician and just a very good person who loves children🙂😍🥰 (Original) Шевченко Светлана Александровна всех детей вожу только к ней😘!!!Лучший специалист, грамотный педиатр и просто очень хороший человек, который любит детей🙂😍🥰

  • 1/5 Марина �. 1 year ago on Google
    (Translated by Google) Good afternoon, in voting for the best doctor, I give my vote in favor of Mambetova A.S. Competent specialist, competent doctor and sincere person. THANK YOU FOR HER WORK! Sincerely, Tsygankova Marina! (Original) Добрый день, в голосовании за лучшего доктора, отдаю свой голос в пользу Мамбетовой А.С. Грамотный специалист, компетентный доктор и душевный человек. СПАСИБО ЗА ЕЁ РАБОТУ! С уважением, Цыганкова Марина!

  • 1/5 Надежда �. 1 year ago on Google
    (Translated by Google) I really liked the clinic. Pleasant and cozy! I would like to express my special gratitude to the employees of the massage parlor Ausbayeva L and Daliyeva Z. Thank you very much for your wonderful hands and attitude towards patients! Health and success! (Original) Очень понравилась клиника. Приятно и уютно! Особую благодарность хочу выразить работникам массажного кабинета Аусбаевой Л и Далиевой З. Спасибо большое за ваши чудесные руки и отношение к пациентам! Здоровья и успехов!

  • 5/5 Ника �. 11 months ago on Google • 1 review
    I would like to express my deep gratitude to all the staff of the Family Clinic. Everyone is very attentive and friendly. The clinic itself is bright and spacious. Special thanks to my doctor - Shevchenko S.A. There are very few such doctors now. I advise everyone to visit this clinic
    1 person found this review helpful 👍

  • 5/5 Толганай �. 11 months ago on Google • 1 review
    I would like to thank all the staff at Family Clinic! For your attentiveness and sincerity! We haven't been at this clinic for long. I am very grateful for the good attitude and correctly selected treatment!

  • 5/5 Dilya K. 11 months ago on Google • 2 reviews
    Hello! I was very sick for a week, no medicine helped. Based on numerous recommendations from friends, I made an appointment with this wonderful doctor, Aigul Saparadievna, and did not regret it, the doctor is very polite and knowledgeable. Many thanks to all the staff. Very polite and understanding employees!

  • 5/5 Нaталья �. 2 months ago on Google • 1 review New
    I had an FGDS, one of the most unpleasant procedures, many thanks to the medical staff for their attention and patience.

  • 5/5 Галина �. 11 months ago on Google • 1 review
    I had a check-up at this clinic. I liked the doctors' approach. I was observed by gynecologist Elena Mikhailovna. I have never met such a sensitive person.

  • 5/5 екатерина. 11 months ago on Google • 1 review
    Wonderful clinic with good staff. She brought her daughter to Larisa Anatolyevna for ophthalmology. The quality of the inspection is excellent, glasses were selected. I really liked that there is an evening recording. Thank you!

  • 5/5 Гаухар �. 6 months ago on Google • 2 reviews
    Excellent specialists, physiotherapy room nurse Gulnara and treatment room nurse Olga Prokopyevna, your work is for the benefit of patients. Good health and success to you!

  • 5/5 Diana M. 10 months ago on Google • 1 review
    I received treatment from G.S. Utesheva. I really liked that the clinic has both an ultrasound and a laboratory, so I don’t have to go anywhere. There are positive dynamics.

  • 5/5 Сункар �. 10 months ago on Google • 1 review
    I brought my mother for a routine examination to the gynecologist, I thank doctor Kasenova Karlygash for her sensitive approach and patience

  • 5/5 Bogdana G. 10 months ago on Google • 1 review
    Pediatrician Shevchenko TOP! We've been going to her for 5 years now!

  • 5/5 степан �. 10 months ago on Google • 1 review
    Good clinic, no questions. We will contact you again.

  • 5/5 A A. 4 months ago on Google • 1 review
    ENT doctor Fasident A.F., conducted the appointment competently and explained everything.✌️!!!


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