Busy but always friendly. Staff get the queue moving.

Great to have a 24/7 Costa inside the hospital. Good choice of drinks and food, prices are like other Costa's.

Having been in the queue now for ten minutes I thought I’d take the chance to write a review. We’ve been fourth in the queue for the entire time we’ve been here. There are three staff present, none of whom seem capable of multi tasking. Customer service appears to be an alien concept here.

Absolute diabolical service at Addenbrookes Hospital Costa coffee. Only 2 people making hot drinks and one serving, 2 other staff members doing nothing. Staff apparently can’t keep up with orders or demand. The drinks were terrible and over priced. I went to Burger King instead / far superior service!

App scanning machine not working so couldn't claim a free drink and no sweetener available only sugar. Very poor especially so as it's in the hospital.

Coffee OK … but very slow!

20min waiting time to get coffe

HORRENDOUS WORKERS DO SOME CUSTOMER SERVICE TRAINING

Attitude awful. There was two of them on a shift- tall and very polite, smiling guy who brought me a soup from the back ( none in a front fridge) well done to this guy customer service 5 stars! But the second barista - girl with long dark hair.. she rolled her eyes on me when I came back with my soup because was still cold inside. She was questioning me by touching plastic melted soup container .. am sorry I should ask her to put her finger inside and check maybe she will learn, any ways of course she heated up the soup to extreme level.. ow dear. Also when I asked for a toast she respond in front of all the customers that is from yesterday and she can’t sell it.. why it is still in a store? No thank you no kiss my a… very disappointed. We are sick people here and that ignorant behaviour it’s just awful. Anyways I hope that lovely young gentleman won’t loose his passion and kindness