(Translated by Google) I, as a Kidney-Hypertension (BPJS) patient, feel very disappointed with the handling & service at Siloam Hospital Building B, because I as a patient was instead handled by an Internal Medicine Specialist instead of a Kidney-Hypertension Specialist who should be treating me. If indeed the Internal Medicine Specialist cannot be handled from the start, he should refuse. But the administration accepted it and it has been going on for about 5 months and when I wanted to go back for outpatient treatment, the administration said that the BPJS system had only changed 2 weeks earlier, but only on the previous Thursday I was under control. I was also surprised because the administration mostly spoke uncertain reasons / alibis. Even though my condition was End St.4 Chronic Kidney Failure. Hopefully this kind of incident only happens to me alone and doesn't happen again to other patients. Please fix it again🙏🏼Greetings to Siloam😊😊 (Original) Saya sebagai pasien Ginjal-Hipertensi (BPJS), merasa sangat kecewa dengan penanganan & pelayanannya di Rumah Sakit Siloam Gedung B, karena saya sebagai pasien malah di tangani oleh Dokter Spesialis Penyakit Dalam bukan Dokter Spesialis Ginjal-Hipertensi yang semestinya menangani saya. Jika memang dari awal tidak bisa ditanggani oleh Dokter Spesialis Penyakit Dalam seharusnya menolak. Tetapi di administrasi diterima dan sudah berjalan kurang lebih 5 bulan dan saat saya mau kembali untuk rawat jalan, pihak administrasinya berkata kalau sistem BPJSnya baru berubah 2 minggu sebelumnya, tetapi baru hari kamis sebelumnya saya baru kontrol. Saya pun heran karena administrasinya kebanyakan Alasan ngomongnya tidak pasti / Alibi. Padahal kondisi saya sudah Gagal Ginjal Kronis St.4 Akhir. Semoga dengan kejadian seperti ini hanya menimpa saya seorang dan tidak terulang kembali untuk pasien yang lainnya. Mohon untuk dibenahi kembali🙏🏼Salam hangat untuk Siloam😊😊

(Translated by Google) The motorbike parking lot is far from the location of the hospital. The condition of the toilet when I wanted to go inside was dirty, muddy, and smelled like urine. Like unkempt, there is no cleaning staff on duty. The counter service, which has a lot of new patients confused, is being passed here and there. Why is there free wifi if it can't be connected properly. The doctor ordered to come in the morning at 07.00 eh, instead he just came to serve patients after 12 noon WIB. Make the patient wait too long. (Original) Tempat parkir motor jauh dr lokasi RS. Kondisi toilet saat saya mau masuk ke dlm, kotor, becek, dan bau pesing. Seperti tdk terawat, tidak terlihat petugas kebersihan yg bertugas. Pelayanan loket yg banyak membuat pasien baru menjadi bingung, dioper kesana kemari. Buat apa ada free wifi jika tdk bisa terkoneksi dng baik. Dokter menyuruh datang pagi jam 07.00 eh malah baru datang melayani pasien diatas jam 12 siang WIB. Membuat pasien menunggu terlalu lama.

The frontdesk officers are always very kind & nice

(Translated by Google) even though my father was treated in 3rd grade, but the service was very satisfying from the emergency room to the registration was very fast.. the doctors and nurses were also kind and friendly, making patients recover quickly.. thank you😇 (Original) ayah saya walaupun dirawat di kelas 3,tapi pelayanan nya sangat memuaskan dari IGD hingga pendaftaran nya sangat cepat..dokter dan perawat nya juga baik dan ramah bikin pasien cepet sembuh..terima kasih😇

(Translated by Google) It's hard to call the operator, even though I want to monitor my father who is in a special room, can't be visited at all.. Too different because he uses BPJS (Original) Susah buat telfon operator nya, padahal saya mau pantau ayah saya yg lg diruangan khusus, tdk bs dibesuk sm skali.. Terlalu dibedakan krn menggunakan bpjs😢🥲

I bring my son for operate because He is Hernia sick, I got information from Puskesmas Tenjo place where I can help my son Healty. And Thanks finnaly I come to there. And The Service I got from All the staff hospital is good. And Also thank you for Dokter Flora, You has keep my son. One more I say thank you.

(Translated by Google) It's good enough, The registration system to meet the doctor has been arranged systematically, there are also quite a lot of front office employees serving. Understand that sometimes the service interaction seems firm, it could be because we have to serve many patients and sometimes it is explained that the patients don't understand, but if we ask nicely and politely, we will also get the same treatment. Go ahead, continue to serve with sincerity and a smile. (Original) Sudah cukup baik, Sistem pendaftaran hingga ketemu dokter sudah diatur sistematis, karyawan front office yg melayani juga cukup banyak. Memaklumi jika kadang secara interaksi pelayanan terkesannya tegas, bisa jadi dikarenakan harus melayani banyaknya pasien dan terkadang berkali dijelaskan pasiennya kurang ngerti ya 😀, padahal kalau kita bertanya dengan baik dan sopan maka perlakuan sama juga akan kita dapatkan. Maju terus ya, terus melayani dengan ikhlas dan senyum.

Never have a problem with their services

love the facilities & doctor’s expertise! 🩵

Good doctor and excellent service

(Translated by Google) Actually the service of medical staff or administrative staff is quite satisfactory. However, when I checked up for the first time, I went to another specialist doctor, the polyclinic was on the top floor. I have an uneasy condition where' the nurses ignored me when I asked for the first time and were kind, THEY LOOKED AT ME FOR A GLANCE AND BACKED THE FOCUS EVEN WATCHING THE TV BROADCAST NEAR THE NURSES' TABLE' Maybe I can tolerate when they just glance and then immediately answer my question, but this can be said to take time for them to answer, until I myself pretend to focus on what they see after being ignored like an idiot. This is my experience at the 2nd floor polyclinic (Original) Sebenarnya pelayanan staff medis ataupun staff2 administrasi sudah ckup memuaskan. Akan tetapi ketika Saya chek up untuk pertama kliny k dokter spesialis lain, yg poli ny berada di lantai atas. Saya mengalami kondiai yg kurang mengenak kan hati Yang Dimana' Para Perawat Acuh Ketika Saya Bertanya Dengan pertama kalinya dan secara baik2, MEREKA MELIHAT SEKILAS KEPADA SAYA LALU KEMBALI FOKUS MALAH MENONTON SIARAN TV YANG ADA DEKAT MEJA PERAWAT' Mungkin saya bisa saja mentolerir bila mana mereka hanya melihat sekilas lalu langsnung menjawab pertanyaan saya, akan tetapi ini bisa dikatakan membutuhkan waktu untuk mereka menjawab, sampai2 saya sendiri pura2 terfokus melihat apa yg mereka lihat setelah diacuhkan seperti orang bodoh Ini pengalaman saya di poliklinik lantai 2

Good service

Good service always

SILOAM HOSPITAL IS THE BEST

(Translated by Google) Asking geriatric patients to come at 6 in the morning then the action at 18.00 is questionable, right? 12 hours of action preparation what is prepared Patient you know.. If you are healthy don't go to the hospital This tells geriatric patients to sit (bring your own wheelchair) 12 hours waiting (Original) Nyuruh pasien geriatri datang jam 6 pagi lalu tindakan jam 18.00 itu dipertanyakan ya 12 jam persiapan tindakan itu apa yang disiapkan Pasien lho.. Kalau sehat ga ke RS Ini nyuruh pasien geriatri duduk (bawa kursi roda sendiri) 12 jam nunggu

Good Service and Good Quality Thank You !

Good service hospital, and there are some drinks vending machine.

(Translated by Google) I went back and forth to Siloam from the start of my first, second and outpatient operations at the poly. I am very grateful for the Siloam staff who provide clear information and serve wholeheartedly, especially the doctor who handled me. Doctor Heru and Doctor Nata, I am very impressed with their service. Especially the nurse when taking care of me, because I don't know her name. The nurses who treated me on the 3c floor thank you very much, the doctors too. I recommend siloam as the best health service in my opinion. thank you siloam (Original) Saya bulal-balik ke siloam dari awal saya operasi pertama, kedua dan rawat jalan di poli. Saya sangat berterima kasih atas staff siloam yang memberikan informasi dengan jelas melayani sepenuh hati, terutama doktee yang menangani saya. Dokter heru dan dokter nata, saya sangat berkesan sekali atas pelayanannya. Terutama suster ketika merawat saya, berhubung saya tidak tahu namanya. Sustes yang merawat saya di lantai 3c terima kasih banyak, para dokter juga. Saya merekomendasikan siloam sebagai pelayanan kesehatan terbaik menurut saya. terima kasih siloam

Good services

Recommended 👍

Good

Best hospital ever

(Translated by Google) dr nurse & smw staff are friendly Only the queue for the medicine is a bit long (Original) dr perawat & petugas smw ramah² Hannya antrian obatnya yg agak lama

Thank you for your outstanding service, especially Dr petra, Dr Dea, Dr michael, Dr Reinaldi and Dr Titis as well as the best nurse - lilis you all awesome 🙏🏽

Hi everyone, to be honest it's speechless All the services provided by Siloam are excellent. From the initial consultation, the surgery process to my son's post-operative recovery, all I got was kindness and they were all friendly to us.

For my own experiennces since for more than 2 years as a pacient of RSU Siloam is very difficult to mention one by one since most of our RSU Siloam employees are excellent employees. The first time I came to RSU Siloam because I had been got stomach ilness more than 3 months without any improvement, then dr Helen at the Karuna Medika urged me to RSU Siloam. The first dr was dr Euphemia checked all necessary possiblelities in a week then sent me to dr Andri to take out my empedu which consisted 17 small stones of cholesterol inside. Then I told dr Nata that I was brain MRI checked by dr Chandra early in 2004 who mentionef that my brain full of sand so that I get memory lost and blangked out since 1988. From that experience I understood that the sand that clogged my blood to brain could be cholesterol too, then dr Nata request me to see dr Evlyne who take care of me very pasient, focuss and seriously. She also send me to dr Richi for my back problem and 2 months ago she sent me for MRI checked of my brain. 5 months ago dr Kerwin found that 1 saraf has been clicked by ruas no 5-6 of my leher the he sent me to dr Deptha Tobing and he also sent me to dr Hermantya at RSU Kabupaten Tangerang 4 months ago, and now I am waiting for the operation there all doctors there recommended me be operated. I also get excellent treatment from all internists especially dr Jeremia who has take care of my sicknes for more than 1 years paciently and he only give medicine for my stomach and wasir that I got more than 50 years in addition to my diabetes and cholesterol. Dr Evlyne sent also to dr Joseph who directly replaced both of my eyes with plastics and being handled buy dr Dion. In addition to that I get excellent treatment by dr Nana and dr Niken. And now I am being treated by dr Christiano who also have been operated me twice meanwhile from the operated 2 months ago I am recommended to meet dr Michael Tanaka because of my heart getting weaker. Those doctors who have been treasted me are very well. Thanks so much for RSU Siloam kindness taking care of my health fluently.

Farmacy div ... Waiting to long with new system And hope next will be better

Wort it 😉