The 2 salespeople I encountered were incredibly friendly. I hardly wanted to leave. Top Only recommended (at least what I experienced)

Items purchased in store that are unused will not be returned. Despite receipt and in original condition! No attempt is made to find a solution for the customer, for example in the form of a voucher. The tone is very unfriendly! As I have seen from numerous previous reviews, unfortunately this is not an isolated case!

Very unfriendly and rude staff at the checkout. I wanted to return a Switch game because I accidentally bought the wrong one. I was told that I had taken a slide off during the game and therefore I couldn't return it because I could have copied it. The game was sold to me at the lecture without a slide and you usually have a return policy of 14 days. I will never buy anything there again. I find the way in which I was spoken to in a disrespectful manner as if I had done something wrong absolutely not okay.

I like to stop by Smyths Toys in Lilli and I can't quite understand the negative reviews here. I have always found the staff to be very friendly and accommodating. Kindness is a boomerang!

Very unfriendly and rude staff at the checkout. We wanted to bring something back. (What was broken) The employee at the checkout was so slow I told him several times to check whether the exchanged baby worked on a mobile device but he wasn't interested. I am so disappointed! Never in this store again!!!

So I can't understand some of the negative reviews about the staff. I often stop by this Smyth and I have always received very customer-oriented and very friendly help. Please keep it up 👍

I wanted to set up a gift box for my son's birthday. These no longer exist since Corona. Why? The employee wasn't interested in the fact that I wanted to leave 200 euros in the store. With so little interest and effort in customer requests, I'll just order the things now. Congratulations... :-(

Ich war vor ungefähr zwei Stunden in der Hot Wheels Abteilung und habe wie ein zivilisierter Mensch rumgestöbert, doch nach einer kurzen weile tauchte ein passiv aggressiver Mann mit einem Gameboy T-Shirt auf und wir haben uns passiv aggressiv um die Spielzeugautos gestritten. Ich würde sagen, dass ich eine sehr positive Erfahrung mit diesem Laden habe. 👍

(Translated by Google) Today was with my children in Smyths Toys in Wiesbaden at the main train station. I checked extra online to see if there were any changes with 2g etc., it was not I drove an extra 70 km with my children to go shopping and see 2G regulation😡. If you run a shop you should also be made aware of the fact that there are regulations in the shop online. Children and I were totally annoyed and only I was allowed in. I will also forward it to the chief executive officer. (Original) War heute mit meine Kinder im Smyths Toys in Wiesbaden am Hauptbahnhof. Hab extra online nachgeschaut ob irgendwelche Änderungen gibt mit 2g usw, stand nicht bin extra 70 km gefahren mit meine kinder zum einkaufen und sehe da 2G Regelung😡. Wenn man ein Laden führt sollte man auch es online drauf aufmerksam gemacht werden das dies Regelung gibt in dem Laden. Kinder und ich waren total verärgert und durften nur ich allein rein. Ich werde es auch weiterleiten zum obersten Geschäftsführer.

Great price and top delivery service!

Unfriendly staff. Mr. Veli pretended to be the manager and said that there was no playground here because my child (2 years old) was playing with a toy. He would know people who would only play and not buy anything. Another reason to avoid the store and buy online.

Nice shop.

Die Auswahl ist riesig und die Preise sind fair. Dazu ist das Geschäft gut und übersichtlich nach Marken strukturiert und bietet auch ein Parkhaus in unmittelbarer Nähe. Ein letztes aber wichtiges Argument für meine 5 Sterne sind unheimlich aufmerksame und kinderfreundliche Mitarbeiterinnen.

Gut sortierter und aufgeräumter Laden. Riesen Auswahl, vor allem bei LEGO und Playmobil. Sehr hilfsbereite Mitarbeiter. Parkgebühren sind auch fair und nicht so überteuert, wie in der Innenstadt.

We wanted to buy an electronic car, you should contact the staff for test drives - but they just tell you that they don't charge the batteries and therefore no test drives are possible. Inadequate service! We had also decided on several toys that were marked as reduced, but they then showed the full price to the cash register... the employee and the store manager were unable to sell the items at the marked price! They just said the purchase contract was concluded at the checkout and I had to live with the higher price. Tip Top - NOT!