1/5 Sanjoy K. 10 months ago on Google
If
I
could
give
this
establishment
ZERO
stars,
I
gladly
would.
Extremely
incompetent
servers,
meat
carvers,
and
managers
that
do
not
even
try
to
accommodate
your
preferred
meat
temperature
My
work
colleague
and
I
dined
on
May
5,
2023,
for
lunch.
We
were
promptly
seated
on
time,
but
our
waiter
lacked
the
courtesy
to
check
on
us.
We
requested
all
of
our
meats
to
be
cooked
between
Medium
Rare
and
Medium,
yet
were
constantly
brought
Well
Done
meats.
The
meats
were
all
charcoaled
to
a
burnt
crisp
and
inedible.
Another
thing,
an
established
restaurant
should
only
hire
workers
that
know
an
iota
of
English
-
or
at
the
very
minimum
-
understand
the
difference
between
Rare,
Medium
Rare,
Medium,
Medium
Well,
and
Well
Done.
If
the
meat
carvers
do
not
know
English,
then
they
should
promptly
be
replaced
by
bilingual
speakers.
When
I
asked
to
speak
to
the
manager,
he
told
me
most
people
eat
steak
at
a
"Well
Done"
temperature
in
Miami.
I
was
frankly
appalled
at
his
sheer
ignorance.
Most
patrons
consume
steak
at
a
preferred
temperature
of
Medium
Rare
or
Medium.
Instead
of
having
the
decency
to
provide
meats
at
my
requested
temperature
or
having
the
courtesy
of
providing
the
meal
"free
of
charge,"
the
manager
smugly
offered
dessert
"on
the
house."
No,
thank
you;
I'll
stick
to
other
locations
of
Texas
de
Brazil
and
Fogo
de
Chao.
Easily
the
worst
steakhouse
I
have
ever
been
to.
Please
do
yourself
a
favor
and
avoid
this
location.
Edit
on
6/5/2023:
This
restaurant
had
the
audacity
(stupidity)
to
dispute
the
chargeback
I
made
with
my
local
bank.
I
plan
on
fighting
this
until
I
am
compensated
with
an
$80
meal,
complimentary
of
charge.
Forcing
patrons
to
provide
five
stars
and
tips
for
subpar
service
while
paying
on
their
EMV
card
reader
is
ludicrous
(side
note:
having
your
incompetent
servers
hover
around
to
ensure
this,
but
not
the
delivery
of
meats,
is
genuinely
concerning),
and
this
policy
should
be
immediately
abolished.
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