This is one of the most organized Publix super markets in Kendall Area. - The customer service is great. - clean store - attentive employees

Just like a Third world country where people have no class no Competent leadership. Employees follow you and don’t ask why. Manager is disrespectful and dishonest. !!Warning. Two employees Patricia , and Melvin. Need leadership training from Corporation.. I hope this helps I really don’t like to leave a bad review

A little empathy can go a long way, especially if one is in a lead role. It never feels good to walk into a business right before it's about to close. For me, mostly because I understand how the employees may be feeling and their readiness to go home can be driving those feelings. Five minutes before closing, I made my way into publix. I quickly made my selections and got myself to the register. It was the only one open at the time besides the self-serve ones. There was no line and was greeted by the employee, who I later found out was either the manager or a manager in charge. She was quick mannered while ringing me up as her wanting to go home was evident. As I went to pay for my items, I tap but quickly removed my credit card from the panel. I did this because the system prompted me to put my phone number in, and since I am a loyal Publix customer, of course, I wanted to ear my points. But as I am putting in my number, the screen dissappears, and I am back to having to add my form of payment. I mentioned this to the employee, and I asked her if she could please set it up for me to add my phone number. She quickly said, "No, I can't, That's what happens when you tap your card. You only get one chance!" It seemed odd to me that that was her final say in the matter and that publix hasn't set up a system where their loyal customers don't always feel like shopping is a pleasure. With that slogan in mind, I say to her, "Well, that isn't very pleasurable," and she then said with an obvious tone of condescent, "I know, right? Have a good night! " And before I could even bat an eye, she raised the tone of her voice and directed one of her employees to complete a task from one register to the other. I felt dismissed. That's when I knew she was in a lead role. I understand if the system isn't customer friendly, and she potentially couldn't go back and do anything for me to add my number. But that doesn't mean that the employees also should not be customer friendly. Perhaps a bit of care, a bit of empathy, a bit of humanity wouldn't make a customer feel like they are just another transaction that's in the way of getting out and going home. Will consider it twice before shopping here again.

The employees making the subs are very rude. They need to be trained properly. Seems like they don't want to be there. they look annoyed and are lazy all the time. You let them know what not to put on the sub and they do the opposite. Also one of the ladies in cs was very rude.

Just came out of this store May 7, 2022 at noon time . Went to get a dozen of individual lava cake at your Bakery. One of your staff was restocking and couldn’t wait until I finish my selection to continue her duties. It may take me no more than 5 minutes. I was so disappointed and outraged that I left empty handed. I understand the shortage of personal now a day , but the courtesy as a customer and the Policy at Publix should not change at all

It's a grocery store/ super market... my main issue was empty cats left all over, I watched a manager walk past 2 of them... there was no one else near them and they were empty. Put them away! Make it easy for your customers to shop.

First time visiting a Publix and it was pretty cool. The service was better than other stores around the area and they had lots of cheap snacks.

Every time I go there they help me so much because I can't reach the stuff off the top shelves. I'm too short they go and send me somebody with me and it was so wonderful. I can't thank them enough. They are the greatest.

The parking lot was filled with grocery carts which made it difficult to park. I was afraid I would damage my car when parking.

2 thumbs up for Tyler. He was so efficient, courteous....... I can't say enough. I hope he's the future of America!!

Second time in 2 weeks that had an issue with the bakery, first was a messed up birthday cake order, did it online and they didn't get the cake type, filling or message right and went back and got a refund, kind of a disappointment for a pricey birthday cake and second time was a Dutch apple pie that the crust and dough on top were raw and stringy and had to re-bake it, going to use another bakery since too often and seems like an issue with lacking management, staffing or training

Today, I was there to get my medicine, and let me tell you, is the best pharmacy in town... nice people, publix style..!!!!

Great fried chicken at the deli!

This is a good Publixs, I like this one. Good service and excellent selection of products. The associates are very friendly and helpful. Parking is tight but doable.

Holy efficiency! Thank you Xavier for being so fast at customer service. I really appreciate you respecting my time and working so diligently to complete your tasks. 10 stars.

Average prices (check bogos) huge store, outstanding produce dept. Friendly knowledgeable staff, especially service counter. Bring your patience for the parking lot, it's worth it.

The seafood and poultry section is also clean and fresh. The fruit sections is a bit more miss. Most of the time the raspberries are moldy. But I understand, raspberry are a pain to keep fresh

I love this market, people are so nice in there and they help when you’re looking for something , very clean place and always find what I’m looking for with very good quality, pricey but everything it’s like that in all places

Cuban lady with blonde hair in the deli makes the WORST and NASTIEST subs. She’s so lazy and sloppy. My sub is never enjoyable when she makes it, always such a waste of money.

I have been buying here for over 30 years. Most of the people that know me greet me when I go there. Service is always good, especially with the team in the deli.

This review is for the deli and hot food section ! I went to purchase sandwiches and the staff was very efficient ! There was a gentleman named Francisco not sure if he was a manager or not , but he was running that place so smoothly ! He was not make any costumers wait , asking everyone what they needed , making sure the hot food area was fully stocked ! Amazing work ! Everything was very fresh

Great Publix location. Wonderful cashiers (Rose and Brooklyn) gave us a great experience at the check out. The store has Fresh fruit and meat. I’ll definitely be returning.

Good place to shop prices are little high for select things. The only problem we keep having is rudeness! My husband and I are new to the area I speak a bit of Spanish he doesn’t but he is trying to learn but there have been several times he will be shopping and checking out and the cashiers talk to him in Spanish he’ll say he doesn’t understand in Spanish then they proceed to be rude to him and talk about him to other employees in Spanish right in front of him and give him dirty looks for not speaking Spanish!